Complaints

This profile includes complaints for Clayton Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clayton Homes, Inc.

  5000 Clayton Rd Maryville, TN 37804-5550

  
• 

  Clayton Homes

  13140 Highway 78 Jasper, AL 35501-3519

• 

  Paradise Homes

  187 Highway 231 N Troy, AL 36081-1766

• 

  Clayton Homes of Anniston

  4004 US Highway 431 Anniston, AL 36206-8595

• 

  Clayton Homes of Northport

  4401 McFarland Blvd Northport, AL 35476-2824

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Como Ms location.. After buying my home from them everything dealing with repairs has always been bs, excuses and lies. I called November 2021 and its almost November 2022 my floor are still not repaired correctly. The manager does nothing but lie and take short cuts when it comes to his customer repair. I now have to hire a attorney for this company to do the right thing. I will never refer of suggest this company to anyone else. If you buy a home from Clayton homes in Como Ms dont expect them to do any repairs because its going to be bs, lies and excuses.
  

  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/16) */
  Ms. , We strive to provide a world class customer experience and we are truly sorry that we have not met your expectations. The Como location sent someone to your home this week to look into/address your concerns, however, it was advised that you chose to turn away the contractor believing he was not qualified. The general manager reached out to you to look into the matter further, but the call was terminated. Please feel free to reach out to the Como location regarding if you have chosen to allow service to be completed.
  

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home from Clayton Homes in Monroe in 2018. Ever since we purchased the house we have had problems with the roof. We had someone from Clayton homes come out 3 to 4 times to fix the roof. They never fix the problem, and our one year warranty expired. We still had trouble with the roof and we had a roofer come out and state that it was poor craftsmanship. We found a claim door extended warranty and they just are who came out said that it was "wind damage ". Clayton Homes Will not take a statement from a roofer, only an adjuster. Now, we are having to file a claim through our homeowners insurance which if it is found that it is poor craftsmanship my homeowners insurance will not pay for it and I will have a claim on our insurance for five years. I've had two different roofers come out and I both stated that it is poor craftsmanship is the reason why our roof is leaking. Our house is less than five years old and we should not be having these issues.
  

  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/09/20) */
  , thank you for providing your feedback, as we use that information to better our processes. We are sorry to hear about the issues you are having with your roof. Clayton provides a one-year manufacturer's warranty, with the option to purchase an extended warranty. Those warranties do not cover any act of nature. It appears that the issue with your home has been determined as wind damage, and is therefore something that would not be handled through your manufacturer's warranty. Clayton does not review estimates from contractors due to their financial interest. However, Clayton is always willing to review official insurance adjuster reports if a manufacturing defect is identified.
  
  
  Consumer Response /* (3000, 7, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I understand that the warranty does not cover nature (I.E. wind damage) but my point in making this claim is that the back door was leaking when we PURCHASED THE HOME. You can look back at the 4+ times we filed a complaint when we had the one year warranty and someone came out but never fixed the problem and now it's slowly became worse. The house was faulty since the minute we got it and I will not stop fighting until you guys fix it because you sold us a faulty house.
  
  
  Business Response /* (4000, 9, 2022/09/20) */
  Thank you for your response, . We understand the frustration of needing repairs to your home. While we recognize that there were issues with the door within the first year of the warranty period, there were attempts made to fix the issue. After October 24, 2019, all issues must be handled through the extended warranty coverage, which is held by Home First. They can be reached at 1-800-804-9389.
  
  
  Consumer Response /* (4200, 11, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There is no reason why after 4 or more attempts of you guys sending someone out to our home to fix the door that it should still not be fixed. The home was faulty when we purchased it and was NEVER fixed!!!!!!!
  It is not REGULAR "repairs" needed. It is repairs due to a faulty roof. We have had these issues ever since we bought the home. That would not be "repairs" and should be proof that the home was faulty when purchased. Our home is less than 5 years old and we are having to replace the whole roof. Something you should not have to do unless the home is 10+ years old.
  
  
  Business Response /* (4000, 13, 2022/09/21) */
  Thank you for reaching out, Ms. ********. We understand your frustration and, as previously stated, we are happy to review an insurance adjusters report if a manufacturing defect is found by that adjuster. At this time, the final determination is that the damage to your home was caused by wind damage, and is therefore not something that Clayton is able to address, as wind is an act of nature and not covered in your warranty or extended warranty. Those warranties are strictly for manufacturing defects. However, we are always willing to review if your homeowner's insurance states that a defect is found. Please advise once you have the insurance report and we will be happy to review it.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Closed on our Clayton home bought from Oakwood Homes on March 15th,2022, home was on our lot in the beginning of May 2022, we didn't move in until July 1st, 2022, we are now experiencing black mold in our cabinets on dishes, on our clothes hangers in the bathroom, on our WiFi box in the main living room! Their is black mold forming in my brand new home, I didn't pay over $16,000 for a damaged home, we haven't been in the home but for only 2months and have warped wood on the floors, bad sounds on the floor when walking, very much unpleased with both home companies but my warranty is with Clayton homes so someone has to be liable for this fix, I have a newborn and a toddler living in a home with black mold that we just purchased!!!!!
  

  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/09/12) */
  The Home Center was just notified of your concerns this morning and have set an inspection date for Monday Morning Sept.19 due to your work schedule.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a manufact ured home from Clayton homes in Buckeye. The windows leak water every time it rains. The complany has send out contractor 5 different times to repair the new built house. It is still leaking windows, leaking bathroom fans. Simply want an external company to replace the windows/ or repair the current ones.
  

  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Thank you for reaching out to Clayton! We strive to provide a world class experience, and we are sorry to hear about the issues you had with your home. We have reached out to your home center, as well as the facility that built your home. They have advised that service was performed to correct this issue. We hope that this resolves the concern, and encourage you to reach out to us if you have additional questions regarding your home!

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home through Clayton Homes and was promised all the fixes would be handled and my home would be the way it was supposed to be during a change in management and I have cracks in my walls I have moisture problems and major issues never repaired after the closing on my home. All the work was not performed by licensed Contractors and the work was sloppy and not acceptable. I want my home fixed as I was told it would be before I have to file a lawsuit.
  

  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/09/12) */
  We have serviced this home and replaced the carpet in question. The Home Center manager has been out to the home to inspect the other issues and has advised the customer those are not warrantied service items. Our homes carry a 1 year structural warranty that expired January 2022 and a 30 day cosmetic warranty.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2017 TruHome May 5, 2019, from Clayton Mobile Homes Athens, Alabama.
  At the present time we are paying towards a balance of 75,000.00, the purchase price of the home.
  Once, Clayton delivered and completed the set up of the home to our property, (service/ project manager) for Clayton Homes, instructed us to walk through the home, inspect for any repairs we believed should be addressed by his dealership, then give him a call. We did as suggested by , after which, he sent someone to our home to make repairs. However, the people he sent to our home did not fully complete the list of the repairs. I made a phone call to to inform him all the repairs had not been fully completed. He instructed me at that time to contact my insurance company or the warranty company.
  I have made phone calls to both the insurance company and the warranty company. Each company telling me to contact another person at another company. They all just keep putting on someone else. This has being going on since we bought the home in April,2019.
  As of this date, August 26, 2022, the repair issues of our "forever home" have not been resolved, as a result other issues have begun. I suffer with severe asthma as does our eldest son, who is eleven. Because the roof has continued to leak, as well as the bathtub in the boy's bathroom, black mold has started to grow inside the house, causing us to have more breathing problems.
  We have also contacted the Customer Advocacy Department. I talked . She requested that I send the paperwork from the warranty stating why they will not fix the issues and photos of the damage's. I also emailed the paperwork. She has not replied.
  We only asked for the house to be repaired completely, properly. As we were told it would be.
  

  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/09) */
  Thank you for your patience as we have been collecting information and reviewing your concerns. Someone from the TRU Lynn manufacturing facility will be reaching out to you soon to discuss this further.
  
  
  Consumer Response /* (3000, 7, 2022/09/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We received there call last week. They was sending someone out to look at it. Have heard nothing back or no one has came to look at it.
  
  
  Business Response /* (4000, 9, 2022/09/16) */
  Hello, We apologize, as service can take some time to be arranged and scheduled. We have been notified that the manufacturing facility has been in contact with you to advise that someone will be completing repairs as early as next week. We appreciate your patience as we work out all the details to have this completed. Again, this is a process that we are working diligently towards.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our back door is still leaking Clayton homes will not come out says it's not there problem even the manufacturer can't fix the back door I have to keep putting down towels I'm just so done with this place! They said our floor is fine but I'm pretty sure it's rotting and the wall has probably got mold in it. This has been going on almost a year I'm done with Clayton homes
  

  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Thank you for reaching out to Clayton! We strive for a world class customer experience, and we apologize that we have not met those expectations. We have reached out to Clayton Homes of Neosho and discussed the previous service history for your home. Because this has been an ongoing issue, the Neosho office has been in contact with the builder of your home to determine the best course of action to assist you. Crest Homes has advised that they will be sending a representative to your home for this repair.

• Initial Complaint

  Date:08/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mobile home on 6-28-22 paid $97,991.40 for 16ft X 76ft model 777 cool breeze.
  Clayton delivered home on7-19-22 and has done nothing but put some skirting on which is not complete, brought front and back steps which are incomplete, and brought a heating and air unit out. They installed the electricial meter in the wrong place and were told 1week ago about it but have done nothing. Every time I call them they tell me they will be done this week but no one ever comes out. I'm tied of trying to be nice and I want the home finished so my family can move in.
  

  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/29) */
  Installations of our homes take typically 90 to 120 days to set up. The steps were already addressed, HVAC has been installed and the electrical was moved where customer requested. The skirting corner panels were left off for the Final inspection and those will be installed at the 52 point inspection. Clayton Homes is waiting on the final inspection and the customer to have power turned on so the 52 point inspection can take place.
  
  
  Consumer Response /* (3000, 7, 2022/09/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  T
  
  On September 1, 2022, Florence County Building Department Inspected the mobile Home and property at and Clayton Homes failed the inspection prohibiting the meter for electricity from being installed thus blocking the power from being turned on to the residence.
  
  Enclosed is the inspection report documenting eight of thirteen areas Clayton Homes failed the inspection and failed to provide their customer with excellent customer service prohibiting Duke Power from connecting electricity to the residence.
  
  
  
  
  
  PERMIT INSPECTION REPORT
  A Mobile Home Setup inspection for Permithas been completed on 9/1/2022.
  
  Inspection Results:
  Type - Mobile Home Setup
  
  Status - Failed
  Date - 9/1/2022
  
  Comment:
  Deficient Item(s):
  1. Insulate waterline
  2. Caulk door thresholds
  3. #10 for AC NEEDS TO BE IN APPROVED BOX AND SUPPORTED.
  4. Strap AC conduit.
  5. Sewer line needs to be lowered and covered.
  6. Water and drain line systems must be complete. Water lines and drain traps must be protected against freezing. PVC and ABS pipe used for draining piping cannot utilize glued cement joints; these joints must be made with mechanical fittings.
  7. Electrical work must be complete and exposed for inspection.
  8. All exterior doors shall have their threshold caulked.
  
  Call for reinspection
  If you have any questions, please do not hesitate to contact us.
  Building Department
  Florence County
  
  
  Consumer Response /* (3000, 10, 2022/09/06) */
  on 9/6/2022 at 12:45PM Clayton Homes sent out with a skid steer to drop dirt on the sewer pipe coming from out the rear of the mobile home. Mr didn't bury the septic pipe underground as instructed by inspector listed in inspection, (#5) report . In the process drove the skid steer back and forth over the drainage lines and septic tank several times risking permanent damage to the tank and drainage lines.
  
  
  Business Response /* (4000, 14, 2022/09/21) */
  The Home has passed inspections and the power was turned on this morning. The home Center has reached out to the customer and left a message to schedule a 52 Point Inspection and Welcome Home.
  
  
  Consumer Response /* (4200, 16, 2022/09/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  home was not finished but we accepted it anyway just to be able to move in and we will fix the things they did not fix
  
  Business Response /* (4000, 23, 2022/10/25) */
  The Homes do carry a one year Manufacturer's warranty, usually upon the 52 point inspection a walk through is completed with the customer and notes are made on any service issues and added to a punch list. Once parts are received then the Home Center will schedule for those repairs to be completed.
  
  
  Consumer Response /* (4200, 25, 2022/10/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They commodes are not flushing properly, a faucet is leaking on the outside and inside. These are things that should have been noticed and taken care of. This is the sorriest company I have ever done business with. They always have poor excuses for everything.
  and no we have not contacted them because I know they won't do anything to fix it.
  
  
  Business Response /* (4000, 27, 2022/10/31) */
  The Home Center would need to know about the repairs and the opportunity to address the issues. We will be happy to convey these issues and ask they reach out to schedule service. Please allow 24 hours for them to respond.
  
  
  Business Response /* (4000, 30, 2022/11/01) */
  The Home Center has confirmed they were unaware of any issues you were or are having. They have called and left the customer a voicemail requesting a list of the issues they are having so they can work to get them repaired.

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home from the ringgold Georgia office in 2015 and from day 1 of the unit install it's had constant water leaks the back door the front door and at each window. The man they sent to fix the issues only halfway fixed the issues still had leaks. After 1 year the sub floor in the living room failed during Christmas the outer 2x8 band was rotten made a call was told that was my problem to solve. Few months later the dining room windows rotted out black mold everywhere the insulation and plastic under the home was soaked the foam board between the studs and siding looked like someone put there head through it so I called and was informed that was my problem to solve. At the master bedroom with a heavy rain water runs down the wall behind the bed rotting out sun floor no shingle issue or roof issue found the bedroom window has water stains at the top of them. Master bathroom cabinets molding starting to rot out the HVAC duct is not tied together great causing moisture to build under the house in the insulation feeding into the hole for the plumbing causing condensation and black mold. Master shower failed had to replace shower pulled master tub same issue with mold and condensation from unsealed hole to under side of house. The back bathroom sink rotted out and needed replaced from unsealed hole at plumbing on top of 4" pvc toilet drain that had been leaking since day 1. All the insulation under the unit is full of black mold the trunk line is not secured to the floor boots losing cold air to the outside air. A 2015 model home shouldn't have these issues it's poor construction. It's a health hazard from front to back. It's supposed to be energy efficient but is not. I've had to replace sheet rock insulation sub flooring and still having issues I've had the roof inspected the roof is starting to sag between each truss
  

  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/08/30) */
  Mr. , We are sorry to hear of your dissatisfaction with Clayton Homes. We do see that there was communication in 2020 regarding the same issue when the home was 4 years outside of the warranty. Your home is now 6 years outside of the warranty timeframe. At the time of our communication in 2020 ,we have record of inquiring if you had reached out to your homeowners insurance carrier, as we are always happy to review a report if it states manufacturer defect. You shared that it was too much of a hassle to contact your carrier. At this time we still encourage you to reach out to your insurance carrier if you feel there are items that may need to be looked into.
  
  
  Consumer Response /* (3000, 7, 2022/08/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Insurance was never a issue and to my knowledge I was never asked or told to go through insurance I'll have someone out to inspect and show pictures of all the water damage and show that it's manufacturing defect and a lemon from day one and show the crap half way repairs that your contractors made causing even more water damage with the back door gutter he installed feeding straight into a exterior light leaking into the wall and into the main electrical panel thus causing possible fire hazards where I had to rebuild repair seal and kill black mold. I have everything documented on pictures.
  
  
  Business Response /* (4000, 9, 2022/08/31) */
  We are sorry that this is not the desired response or outcome, however, as stated previously, we are happy and willing to review an official adjusters report stating manufacturer defect.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mobile home from Clayton Homes in Greenwood SC and have had problems since day one. One of our biggest issues is that there is moisture in our master bathroom. After numerous attempts to get this fixed by Clayton Homes we are still back at square one. They sent someone out here that said we didn't have a leak and claimed the underbelly just needed to be put back up under the bathroom that had fallen for some reason. After waiting months for them to get the tape to put the underbelly back up someone finally came and said they put the underbelly back up and that the moisture problem should be fixed. Well it wasn't. It got so bad in there that mold was growing all under the cabinets and in the drawers. The cabinet latches are now rusted as well due to all the moisture. So when I called back to tell them the moisture was still there they inform me that my warranty with them is now up. So I called the insurance company and they said they will not pay for that to be fixed because that was something Clayton Homes should have taken care of. We have had problems with the septic tank, plumbing, electrical, HVAC unit and more since day one. I just want my bathroom fixed and for it to feel normal and not have mold growing all in my bathroom. I don't think it is good for me or my kids to be living somewhere with mold growing and here I am having to pay a mortgage for a home that doesn't feel like home.
  

  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/30) */
  Clayton Homes sent a Plumber to this home 8-26 to address their concerns. Clayton Homes is scheduling additional service to be preformed as a courtesy since Home owner is out of warranty.
  
  Consumer Response /* (3000, 12, 2022/10/27) */
  This has not been resolved. Still waiting once again for something to be done about this moisture and mold. Clayton Homes did send a man out who wiped the walls down, but nothing else has been done. The mold can get cleaned up everyday, but if the moisture continues the mold continues to grow. So the walls being wiped down doesn't solve the problem. This has been a problem not long after moving in while we were still under warranty. Almost two years ago. They haven't fixed it in two years. It has been excuse after excuse. I have paid a mortgage on a home that hasn't been right seen day one and no one cares. They don't do anything while your under a warranty and then tell you when it's up they can't do anything cause your warranty is up. It was August when I filed this complaint and it's now October and nothing again.
  
  
  Business Response /* (4000, 14, 2022/11/03) */
  The Contractor & Home center has tried reaching to schedule an inspection of her home with no answer or response back. The Home Center GM left a message for today as well.