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Business Profile

Bank

First Horizon
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for First Horizon's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Horizon has 34 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling me at least once per day, sometimes twice per day. Apparently, they think I am interested in a loan for $81,000 for credit card debt. I don't have any credit card debt, so that's news to me. I have asked to be removed from their call list over and over, and they still call every day. I will be pursuing legal action if this continues.

      Business Response

      Date: 07/25/2024

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:07/23/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been spoofing numbers and calling me at least once a day. *** tried answering to have them take me off their list. Its all automated and doesnt do anything. I tried talking to their customer ********************** through their calls and they immediately hang up when I tell them to remove me.

      Business Response

      Date: 07/24/2024

      Please find our response to this complaint attached.  Thank you.

      Customer Answer

      Date: 07/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      ***************************
      , VA 22193

    • Initial Complaint

      Date:07/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to pay my credit card bil by phone on Tuesday July 16, 2024, because the due date is the 21st. I was on vacation, and wanted to do it while it was on my mind. First Horizon refused to accept payment. I spoke with a customer ********************** representative who could not help me, other than say I can't make a payment until the 24th, which was when my last payment was posted, although I paid it on time by phone before the 21st.The issue at hand is I cannot make a payment until after the due date, which means late fees and a potential ding to my credit score. Also, I cannot make any additional card payments unless by mail or electronically through my bank. I understand the company has a right to change their policies, however, it's an unfair advantage for them who can make more money off the late fee, and that I was not aware of such changes... Additionally, the representative kept telling me to leave info in the feedback portion of the call each time I asked to speak to a supervisor. I was so fed up, I ended the call and now can't pay the bill on time.

      Business Response

      Date: 07/25/2024

      Please find our response to this complaint attached.  Thank you.

      Customer Answer

      Date: 07/29/2024

      I am waiting to receive their letter regarding the complaint. The corporation has acknowledged they received the complaint from the BBB. Once I get the letter (according to Corp., mailed the 25th of July), I will respond in full. Today is July 29th.

      Customer Answer

      Date: 07/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      *******************
      *************** PO Box 208
      ********************

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keep getting multiple calls from multiple numbers from First Horizon funding claiming I need to provide more information regarding my $80,000 loan application? FOr one, havent done business or even heard of them and for two, very laughable. Have requested many times to remove my number but then get call from another number. Final straw was call this morning at 659am and message left. Any more of these and I will see what legal recourse I have. I want this shady company to STOP calling me asap.

      Business Response

      Date: 07/17/2024

      Please find our response to this complaint attached.  Thank you.

      Customer Answer

      Date: 07/17/2024

       
      Complaint: 21997093

      I am rejecting this response because this is the only company that I am getting these calls from. Clearly this is a shady form of marketing. Interesting enough, I haven't gotten any calls yet today and normally would have had several. Either way, I am checking to see what recourse I may have.

      Sincerely,

      ***************************

      Business Response

      Date: 07/17/2024

      Good Afternoon ***************************,

      Thank you for reaching out to us. We are sorry to hear this is happening. However, we can confirm that the above-stated calls you received were neither originated at nor initiated by First Horizon. We appreciate your vigilance, and we have escalated the issue. Our recommendation is to always exercise extreme caution before disclosing any personal and/or identifying information by phone. If you feel a phone call you received may be legitimate, please initiate contact with us by calling or visiting your nearest First Horizon banking center.

      Sincerely,
      ****************
      First Horizon Bank

       

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For months now this company has called me multiple times a day if not at least once a day from different phone numbers in different states. I blocked every incoming call but the calls and messages continue despite me telling them multiple times to remove me from their call list. I have never done business with this company, I never intend to do business with this company, but they some how are missing important documents to be able to complete my loan application. I am not looking for loans so I have no clue how I ended up on their radar but I just want to be left alone.

      Business Response

      Date: 07/17/2024

      Please find our response to this complaint attached.  Thank you.

      Customer Answer

      Date: 07/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      *************************
      , CA 95356

    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on june 23rd i got incerated unti july 7th 2024.. l i have 2 unauthorized transactions that took place one was a atm withdrawal for ***** other was waffle house transaction *****when my card and pen was sent to the wrong address and they denied disputes without investigating it first nor was a provisional credit issued when they were both unauthorized their dispute time is 10 days they were denying my disputes not knowing I never had a card...because my card was never received that was sent int he mail and where I opened up the account they do not create cards at that branch...i jut got a card made yesterday on 7-12-24 they refuse to provisionally credit my account for either dispute...a waffle transaction and another transaction for a 40 dollar transaction both were unauthorized and they are violating regulation e policy by denying a dispute then investigating it and have not issued a provisional credit on my account this is unauthorized I didnt have a card and I was incarcerated since

      Business Response

      Date: 07/15/2024

      Please find our response to this complaint attached.  Thank you.

      Customer Answer

      Date: 07/17/2024

      they have reopened the claim had me to send in documentation showing that i was incarcerated but they have yet to credit my account during this investigation which has now went beyond the 10day process without receiving a provisional credit while they are investigating this issue
      Complaint: 21980495

      I am rejecting this response because:

      Sincerely,

      *********************

      Business Response

      Date: 07/17/2024

      Please find our response to the complainant's rejection attached.  Thank you.

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have never worked with this buisness before. i havent applied for a mortgage, i havent even registered for anything on sites like realtor.com, zillow etc. However, i started getting inundated with calls from this company back in March 2024. it is now July 2024 and i am still getting 4-6 calls a day from this company about some funding or another. when you answer its just a robot on the line with an automated message and no way to remove you from their call list. They call from TONS of different numbers so you cant even block them. im thinking about changing my number at this point because its absolutely ridiculous and extremely annoying.

      Business Response

      Date: 07/09/2024

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling and leaving multiple voicemails a day. They claim that I have an incomplete application for a loan. I have not solicited their business or taken any steps to start an application or anything with them. I would classify the frequency of calls and voicemails as harassment. I've tried blocking their numbers but they use a service that changes their phone number and often spoofs their location to being nearby.

      Business Response

      Date: 06/26/2024

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a business account with ******************** Bank(formerly Suntrust). To avoid overdraft fees we have set up daily alerts to let us know when the balance is low so we can transfer funds when necessary and avoid any overdraft fees. First horizon advertises their alerts to send you a low balance alert on the day it gets low. This is false advertising. Instead they email you the day AFTER your balance gets low and AFTER they have already charged an overdraft fee! This is predatory behaviour and I have also contacted the ************************************ to file a formal complaint as well. I would like a refund of all fees charged since setting up the daily alerts.

      Business Response

      Date: 05/02/2024

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:04/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to collect funds from closing my account with this bank. They give me one excuse after another for not refunding my funds. 1/26/24 - filled out online form asking how to close account from out of state. Awaiting a response.They responded to call in. 2/6/24 - called in a spoke with ***. She was able to close the account and a check will be mailed in 7-10 business days. 2/20/24 - VERIFIED ONLINE IT SAYS CLOSED ACCOUNT. NOW JUST WAITING FOR CHECK ****** 3/14/24 - STILL NO CHECK 3/21/24 - called 800 number and they sent check to Michigan home address. They said they can not re-issue a check for 90 days. They then said that to get a new check I would have to go to a branch in person. I objected to this as we can not go in person, and someone should be calling me within 2 days.4/1/24 - they called me and will issue another check after 90 days. They are mailing us a form to fill out and mail back. Once they get that - when 90 days hit, they will send out a new check.4/12/24 - got document to fill out and email back.4/16/25 - got a phone call and they need the document notarized. They will not re-issue a check to me unless I go in person or send them this document notarized and original. I live on a remote island with limited services. I can not go into a branch as they do not do business in my state. I can not easily get off the island to get a document notarized - this will take me at least 6 weeks. I have explained these circumstances to them several times. At this point, I feel they are giving me the run around with not issuing my funds that were in my bank. This fiasco doesn't even seem worth it. Last person I spoke with was *************************

      Business Response

      Date: 04/26/2024

      Please find our response to this complaint attached.  Thank you.

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