Reviews

This profile includes reviews for First Horizon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Horizon has 34 locations, listed below.

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  First Horizon

  165 Madison Ave Fl 7 Memphis, TN 38103-2741

  
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  First Horizon

  8000 Trinity Rd Cordova, TN 38018-6204

  
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  First Horizon

  6595 Kirby Center Cv Memphis, TN 38115-4313

  
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  First Horizon

  4330 Summer Ave Memphis, TN 38122-4000

  
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  First Horizon

  615 Goodman Rd E Southaven, MS 38671-9529

  

Review Details

• Review fromSherry S

  Date: 01/09/2025

  5 stars

  Sherry S

  Date: 01/09/2025

  I have been a customer since 2003 and have always been impressed by all the employees at First Horizon. The tellers are all very friendly and call me by name. ***** ******** has been the one I deal with when getting CDs and she has always been friendly and helpful. ***** goes the extra mile to make sure you are pleased with your accounts and make suggestions that could save you money or make you more money. I would suggest First Horizon to anyone wanting a friendly hometown feeling bank that can do all that the big banks do but really care about their customers. ****** S

  First Horizon

  Date: 01/10/2025

  Hi ****** *******,

   

  Thanks for reaching out to share your experience.  We are happy to hear that the level of service you received meets the standard for which we strive, and we hope to continue providing you with excellent service in the future.

   

  Sincerely,

  First Horizon Bank

• Review fromJacquelyn H

  Date: 12/02/2024

  1 star

  Jacquelyn H

  Date: 12/02/2024

  I recently over-drafted my First Horizon bank account un-knowingly. Upon looking through my transactions, I realized most of them were not even authorized by me. This was my first time getting charged overdraft fees or requesting to have them waived. I was charged two separate overdraft charges of $105 each for a total of $210 in fees alone ! I called first horizon and asked could I please have them waived, this was the first time Ive incurred charges on my account. The representative informed me she could only waive $70 of the fees but she would reach out to my local branch manager to see what they could do and they would call me back. I waited days with no phone call so I decided to reach out to customer ********************** again. The representative informed this time said she called my branch and they said the $70 is all that can be waived. This was terrible customer ********************** and I cant believe they would deny waiving fees for a first time occurrence as well as since some the transactions were not made by me ! Ive never experienced this with any other financial. I would like to have these fees waived so I can cover my account , but I can not afford an extra $210 in fees.

  First Horizon

  Date: 12/04/2024

  Hi ********* ******,

   

  Thank you for voicing your concerns.  We are sorry to hear this happened.  Please allow us time to research this matter further and we will contact you directly upon completion.

   

  Sincerely,

  First Horizon Bank

• Review fromDeric B

  Date: 11/25/2024

  1 star

  Deric B

  Date: 11/25/2024

  There should be a way to give negative stars. I opened a savings account and ******************** illegally froze both of my accounts without valid legal reason. Then First Horizon sent an email stating the following "your funds will be returned to you via cashier's check in approximately 7-10 business days". First Horizon sent a letter stating the following "a recent review of your account activity reveals unsatisfactory banking practices" which is ridiculous. The only activity was adding funds to the account. In the same letter First Horizon wrote "any remaining funds in the account will be forwarded to you". Yeah right.After I filed a complaint with the BBB First Horizon illegally placed two false complaints on my ************ credit report in retaliation for my filing a BBB complaint. I notified BBB who contacted the bank. After repeatedly rechecking my ************ credit report First Horizon finally removed the two false statements they illegally placed on my credit report. But First Horizon did not return my funds to me. **** mishandled delivery of a letter from First Horizon which First Horizon used as a nonsense excuse to not return my funds to me.During the BBB process I furnished my savings account information to First Horizon so that they may quickly and securely ACH my funds back to me but they refused to return my funds.Did First Horizon break multiple laws when they froze my accounts without just legal cause, illegally placed two false statements on my ************ credit report in retaliation for my filing a BBB complaint against them, and never returning my funds to me essentially committing an act of theft?It is now over ten months later and First Horizon has yet to return my funds. How is a bank like this allowed to continue doing business when this is how they treat consumers? I have been banking with multiple financial institutions for over thirty years without any serious issues until encountering First Horizon. AVOID AVOID AVOID!!!

  First Horizon

  Date: 11/26/2024

  Hi ***** *******,

   

  Thank you for voicing your concerns.  However, we can confirm that we responded in writing with instructions to resolve this matter as soon as possible.  If you have not received our response or if you would like to discuss further, please don't hesitate to contact us.

   

  Thank you,

  First Horizon Bank

• Review fromTheresa B

  Date: 11/25/2024

  5 stars
  I have dealt with First Horizon for decades but I am losing faith in them. ** has administrated my family's farm for decades and is required to distribute proceeds to owners. ** has often been slow to do so. Currently, FH in Tennessee has had a large part of my annual income (I'm retired) for several months. They have ignored my requests for the money, giving me vague, useless responses, "Oh yeah...I think we do have some funds..." and then done nothing. I need the money and I have no way to get them to send it. Why do I have to continually beg for my own money???!!

• Review fromDana P

  Date: 11/19/2024

  5 stars

  Dana P

  Date: 11/19/2024

  First Horizon have very good tellers. ***** is an excellent teller.

  First Horizon

  Date: 11/20/2024

  Hi **** *******,

   

  Thank you for reaching out.  We are happy to hear that you've had a positive experience. Feedback like yours helps us to continue providing exceptional customer **********************, and we look forward to assisting you again in the future.

   

  Sincerely,

  First Horizon Bank

• Review fromScott S

  Date: 10/17/2024

  1 star
  I opened an account with a direct deposit and was supposed to get a bonus, and the bank has not given it to me and is not giving me any answers. I spoke with ******* at the branch in ****************, ** and she told me she would get back to me in a couple days. Its now been about two weeks and I stopped in again and she said that she has been working on it and it seems they are overwhelmed. I am very unsatisfied and feel this is unacceptable.

• Review fromDevon E

  Date: 10/04/2024

  1 star

  Devon E

  Date: 10/04/2024

  I opened a new account and was told that I would receive $450 as a bank promotion as long as I deposited $1000 into my account within 90 days of opening the account and the deposits where qualifying deposits like direct deposits from your employer. I completed the deposit requirements and hadn't received my bank promotion so I called customer ********************** who then told me something completely different then the account specialist who opened my account. ********************** is false advertising and giving misleading information when you open your account. When I read the flyer it stated once you've made your qualifying deposits within 10 business days you'd receive your bonus. It's been longer then 10 business days for me and I still have yet to receive anything and when I call they simply say it's being processed but they can't give me a date.

  First Horizon

  Date: 10/08/2024

  Hi ***** *******,

   

  Thanks for voicing your concerns.  We are sorry to hear you haven't had a positive experience with us, or that there may have been some miscommunication.  Please allow us to review the information presented and we will reach out to you directly.

   

  Sincerely,

  First Horizon Bank

• Review fromCoy H

  Date: 09/25/2024

  1 star

  Coy H

  Date: 09/25/2024

  I paid off a LOC, in full. They then sent me to collections because of their errant system without contacting me once. Balance to this day shows $0 due, but they refused to reconcile with the credit bureau. Was a customer of ********************** for **+ years, First Horizon acquired and it's been terrible ever since. I will be closing my account because of this.

  First Horizon

  Date: 09/27/2024

  Hi *** *********,

   

  Thank you for voicing your concerns.  We are sorry to hear about your less than positive experience with us.  Please allow us time to review this information and we will reach out to you directly.

   

  Sincerely,

  First Horizon Bank

• Review fromBarbara S

  Date: 09/18/2024

  1 star
  Today, I tried to pay off my First Financial Credit Card. I was told that since I had made a payment earlier this month, that I could not make this payment. First problem: only one payment a month is offered. Second problem: the payment cannot. be over $2,000! In other words, they won't let me pay this account off!!! I've never heard of such a thing before. Obviously, they want to keep taking in the interest of the balance. This should be illegal!!!

• Review fromDorothy B

  Date: 09/03/2024

  1 star

  Dorothy B

  Date: 09/03/2024

  Absolutely horrible customer **********************. And please keep your online banking functional if you need to know my last three transactions because that is the only way that I know them.

  First Horizon

  Date: 09/04/2024

  ***************************,

   

  Thanks for reaching out to us.  We are sorry to hear you feel this way.  Please allow us time to review the information provided and we will reach out to you directly upon completion.  Thank you.

   

  ****************

  First Horizon Bank