Complaints
This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,439 total complaints in the last 3 years.
- 513 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two replacement hvac units from this company back in May 2022. The install seemingly went well and we didnt experience any issues with the new system up front. A month into operation, one of our units quit cooling. We called ARS and they sent someone out. This tech looked outside, upstairs, in the attic, and said there was no coolant; he filled it. Another few weeks go by, same unit stops cooling. Called ARS again, a different tech came out and found our unit had a leak. Tech was very frustrated at the poor workmanship done by the previous tech. Fix was done and system was working again. During our initial installation, ARS had to add an additional PVC pipe from my breaker box in the garage, outside and up into my attic. Well, turns out, this pipe was put in crooked and upside down because yesterday it rained, and water collected in the pipe from outside, and made its way straight into my breaker box. All of my fuse breakers collected water from the pipe dripping straight on them, and today I had to shut the power off to prevent an electrical fire as the breakers began arcing electricity. Called ARS again who said we dont service your area and took quite a bit of convincing to get a tech out. This tech was upset at the terrible job done by the install team, and took pictures of my soaked breakers. For me to get my power back on safely, I had to spend around $1100 on new breakers and spent hours replacing them all due to improper piping that wasnt sealed properly.
Business Response
Date: 08/31/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are currently in communication with the **************** to gain a better understanding of the Complaint and working toward an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Initial Complaint
Date:08/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a brand new HVAC unit from ARS a few weeks ago and have had nothing but trouble since. We were clear on our budget from the start and they tried to get us to pay DOUBLE what we could for their most basic unit, then dropped it by $4K after we said we’d go with another company that was much cheaper. It was still way over budget but we agreed to purchase due to the “amazing” warranty and the fact that we were told this new unit would lower our energy bill (making the cost worth it), and partially out of desperation as our old AC broke and they had quoted us over $7000 just to fix it. In reality, neither of those statements were true. In the past week we have called repairmen out several times because the unit is not cooling our home. We will have the temp set to 70, and the house will stay between 74-76 all day while the unit continues to run constantly (which is driving UP our bill, opposite of what we were told). One day they were scheduled to be here from 9-11AM and didn’t show up at all, we were given no updated ETA until the NEXT morning when we randomly got a call saying they were 30-45min away with no regard to our work or schedule. They didn’t even ask. They did nothing but top off the coolant, which didn’t fix the problem. Nothing got fixed in the next visits, and then for the most recent one they came out and replaced our brand new Google Nest thermostat (that was included with our HVAC purchase) with a cheap Honeywell thinking maybe the thermostat wasn’t reading the temp correctly, instead of fixing the new Nest or at least putting our old Nest back up that we never had issues with. They continue to brush off our concerns even though the unit is NOT working properly and now we’ve wasted $8500 on an energy sucking downgrade. None of the promises they made have been kept, even down to the thermostat, and I’ve never been more disappointed in a company.Business Response
Date: 08/29/2022
American Residential Services, LLC D/B/A ARS/ Rescue Rooter ("ARS") has received your email dated August 7,2022, regarding the above-referenced
complaint. Thank you for bringing this matter to our attention and allowing us
the opportunity to respond. We have been in communication with Ms. ****** and have reached an amicable resolution. ARS prides itself on providing premier customer service and
appreciates your assistance in resolving this dispute. If you require
additional information regarding this complaint, please contact me directly at
(***) ***-****.Customer Answer
Date: 08/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased what I believed to be (2) new HVAC systems in Feb 2020. I had is serviced 7 months later and was also told they were new. I learned on May 24, 2022 that the units I was sold were used (5 years old) at the time of sale and now 7 years old. I was told I was getting a discount because the units were available, but it was never disclosed that they were 5 years old (used). I paid $9500! My only reason for making the purchase was to prepare to sell the home in the spring, but those plans were delayed due to the pandemic. *** made multiple attempts to contact ARS to resolve the issue. I have attached the sales order from 2/12/2020 as well as the service order on 8/10/2020 that led me to believe these were new units. It wasnt until my service on 5/24/2022 that I was told the units were in fact 7 years old. Ive called customer relations multiple times and received no response.Business Response
Date: 08/19/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated August 5,2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with ***************** and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Customer Answer
Date: 08/20/2022
Complaint: 17676829
I am rejecting this response because:
I was not contacted by ARS regarding an amicable solution. I was told by ****** with Customer Relations on 7/5 to give her 48 hours to investigate and I have not heard from anyone since. I have called multiple times afterwards and left voice messages.
Sincerely,
***********************Business Response
Date: 09/16/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently not able to reach the customer to gain a better understanding of the Complaint. We have reached out several times with no response. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Initial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi there,Sorry for all of the confusing documents. The dispute letter is what had been sent to my credit card company. They said that ARS "said they completed the job," so the credit card company could no longer help me. The letter has page 1, 2, and 3 written at the bottom. The other documents show payments made to another company the day after and a text from the 2nd worker.In summary, my heat was not working when I called ARS. The guy came to my house, told me that there needed to be a part replaced, MADE ME SIGN THE CONTRACT & AGREE TO THE PAYMENT BEFORE HE FIXED ANYTHING. After he claimed to "fix" my furnace, it was still not working, but rather "***** rigged" (his words) to ONLY push out heat, but NOT STOP. He then charged me & told me not to call him back because he couldn't fix it. He literally charged me for something he said he couldn't and didn't fix. He told me to call another company. My thermostat had been working when he arrived, it would not even turn on after he left (and he did mess around with it a lot). I had to call a different company the next day who fixed everything quickly and replaced the *** fried thermostat (thank you ARS). However, the 2nd company worker was SHOCKED at how the ARS worker had left my house. The second worker said that my house could have burned down and I needed to contact ARS asap to get my money back. I called ARS to try & resolve - they offered some money back for the thermostat, but not all. I requested all and told them the reasons, they scoffed at me. I asked to see proof of the burnt control board (the second company told me that they should have shown me upon leaving/they should show it to me with a request). ARS was never able to show me my "broken control board" that they apparently "replaced." They refused to show me proof. They did not fulfill their contract, they did not fix my broken heat (why I even called them), put my home in danger, left my system worse than how they found it, and stole my money.Business Response
Date: 08/18/2022
American Residential Services, LLC ARS/Rescue Rooter ("ARS") has received your email dated August 5, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with ************* and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Customer Answer
Date: 08/18/2022
Complaint: 17676483
I am rejecting this response because: I have not spoken to ARS since January when I called to share with them all of my complaints! They are saying here that we spoke and things were resolved amicably? What in the world? We have not spoken and nothing has been resolved. They stole my money, broke my thermostat, didnt fix the problem I hired them for, and put my house in danger! I sent all of my information typed out and proof to **************************************************************
Sincerely,
***************************Business Response
Date: 09/19/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are currently in communication with the customer to gain a better understanding of the Complaint and working toward an amicable resolution.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Customer Answer
Date: 09/19/2022
Complaint: 17676483
I am rejecting this response because:ARS stated this in their response We are currently in communication with the customer to gain a better understanding of the Complaint and working toward an amicable resolution.
They have not reached out to me and have not been in communication with me at all. Once again, they are lying to make themselves look better. I was last in communication with them in January following up with my complaints. They have not been in contact with me since.
Sincerely,
***************************Business Response
Date: 09/27/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *******************************************.Customer Answer
Date: 09/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded the $850.
Sincerely,
***************************Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted ******* ******************** conditioning on 12/26/2021 concerning information on a new heating and air conditioning system that day a new system was installed in my home in which I am making monthly payments on. Since that time I have had them out her 6 different times because the unit is running 21 hours a day my electric bill is through the roof. I have been told so many things about why when setting my thermostat at 73 the temperature in the house is 78.They have closed off vents in some areas in my home which is very uncomfortable . I might as well use room window unitsBusiness Response
Date: 09/02/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with the customer to gain a better understanding of the Complaint and working toward an amicable resolution. ********************* has an appointment scheduled for Septemeber13th.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ********************************************Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had an AC replacement with Beutler, and the service was meant to be completed through *********** According to our contract, we were scheduled to receive a $1000 refund card three weeks after the job was completed. Beutler failed to indicate that we had to undergo two inspections, which they had a difficult time scheduling and which took a very long time to resolve an issue inspector find out. We have been working to solve problems for more than two months now, but we have not been successful in receiving our $1,000 from *********** ********** has no information about it and as of now Beutler is not accepting or returning my calls anymore.Business Response
Date: 08/23/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated August 9, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with ***************** to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Initial Complaint
Date:08/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This issue started on April 4, 2022. We noticed that our AC was not cooling. We called Beutler Air Conditioning and they came out. They stated that the Condenser Coil was bad and under Warranty. The part was covered and the labor was my responsibility which cost $2000.00. Within approximately 2 weeks all the Freon leaked out. So called them again and another technician came out and filled the system with ***** again. Again in 2 weeks the Freon leaked out again. None of the technicians could figure out why the Freon kept leaking out!! On July 21, 2022 a technician finally located the leak and said the outside condenser coil is bad and is leaking. Here is where we have a BIG Problem! They then told us they replaced the WRONG condenser!! Now they are wanting an additional $2300.00 for the remaining cost of the new condenser coil and the labor costs to install it. I am also lodging a complaint for very POOR experience of the technicians hired! The issue should have been resolved the first time!! We were also told that the condenser coil was known to have faults in the model years of 2014 - 2019. Please look into my complaint.Business Response
Date: 08/25/2022
American Residential Services, LLC D/B/A Beutler ("ARS") has received your email dated August 2, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with ************** and have reached an amicable resolution.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Customer Answer
Date: 08/25/2022
Complaint: 17658563
I am rejecting this response because:
ARS aka Beutler Air Conditioning and Plumbing did NOT resolve the issue!! They were the ones who installed the wrong Condenser Coil! Not only did they replace the wrong coil but they had 5 technicians that were not able to figure out why the Freon leaked out. This company is not a reputable company and they rip customers off. I am Not Happy with their lack of professionalism.
Sincerely,
*********************Business Response
Date: 09/08/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *******************************************.Customer Answer
Date: 09/09/2022
Complaint: 17658563
I am rejecting this response because:
I have NOT come to an resolution to this problem!! Beutler AKA ARS ****** said the same exact thing as the first response with the exception of removing a phone number to contact!!I want the $2,300 back that I was charged the second time! I am already $4,300 into the repair of my Air Conditioner! They are an Air Conditioning Company and SHOULD know what to do to repair my Air Conditioner!! It took 5 technicians to finally determine why the Freon was leaking out! And dont Forget that they replaced the WRONG Condenser Coil!! I lost a days pay due to there incompetence plus STRESS due to this issue! My Boyfriend is a Disabled Veteran and a Senior. He was getting sick due to the heat.
Check out the **** reviews of this company and you will see over 300 people who have had nothing but problems with Beutler!! What a poor way to run a business!! The only thing they are good for is ripping people off thinking no one will stand up to them! This Business needs to be put out of Business.
Sincerely,
*********************Business Response
Date: 09/23/2022
American Residential Services, LLC, ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached an amicable resolution in which customer has settled for a refund. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *******************************************.Customer Answer
Date: 09/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would like to add additional comments in this matter. In speaking with ************************************ who works for Beutler, he was able to get Corporate to settle with me for $1,500.00. I do not appreciate the fact that on every reply to me as the Consumer, that the same message was provided to me stating we had come to an amicable resolution when in fact this was not the case.
Sincerely,*********************
Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the fall of 2021 I contacted the Rooter Works for a septic abatement and sewer line connection quote. I later hired them for this project in November of 2021. The septic abatement was done however I came to discover they disconnected my storm drains and tied them into the sewer leaving my sewage line running into my front yard. Prior to doing this work they did not run cameras or inspect where any of my home plumbing actually lead. In June of 2022 I contacted **** Buckeye Plumbing because of some toilet issues I was having, snaking returned nothing and jetting resulted in their jet getting stuck where my septic tank used to be. This resulted in my home not having a working toilet for over 2 weeks, The Rooter Works did not prioritize my issue even though I had requested and conveyed its urgency. On the county auditors webpage there are no listed permits pulled for my house since 2018 and I paid them to pull one. The Rooter Works did come back and fix their mistakes and in the process ran over my mailbox. Their ******** manager **** and ********* manager **** both had stated they would reimburse me what I had paid **** Buckeye and re-landscape my yard in the presence of my father and their workers. **** had provided me with ***************************** phone number, the **** who has failed to return my calls and now has a full voicemail. The Rooter works is now declining reimbursement and I will have to seek it through small claims court. **** was incredibly dismissive of me and everything I dealt with on the phone 8/1 and pointed the blame to me contacting a local plumber and not them for my issue that I initially thought was unrelated to their discovered mistakes. After my conversation ********** called the main office line to relay not only my dissatisfaction with my previous conversation but to ask if the lines were recorded and if I may have a copy. I was denied and told their lines are recorded but that **** called me from his iPad and not his office phone.Business Response
Date: 08/17/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated August 2, 2022,regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with ************ and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
purchase a NEW LENNOX HV** sysrem from ELITE AIR July 2020in the systems 2nd summer my compressor failedthe problem is an obvious DEFECTIVE part since the LENNOX web site posts this compressor has a ***** year life expectancy. ELITE came out and the technician said that the part is under warranty but the install would be $2500.00when i told ELITE to order my CONTR**TUAL WARRANTED part and i would have someone else install it they told me we DO NOT order parts unless we do the repair. the cost of the repair they want is 1/3 the cost of the entire system i paid newwhy should the consumer suffer for a manufacturers defective productELITE should have ****** reimburse them and do the right business practice and repair the compressor ant no cost to me THE ** IS 2 YEARS OLDi am 65 years old and for health and monetary circumstances need this ** repairedPLEASE HELP!!!!Business Response
Date: 08/23/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated August 9, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with ************** to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Initial Complaint
Date:08/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/26/22 I initiated a call for a/c repair as unit was no working. Technician was barely here 5 mins and insisted he knew what the problem was. Before he left he said he would not charge me and if the problem occurred again within 30 days there would be no charge. In July I called again for the same problem, the technician completely cleared my condensation line (this is part of their regular service according to their web site) I was told I could save some money by purchasing their plan ($216) and the emergency fee would be waived. I agreed to that. When reviewing my bank statement I noticed a charge for $216 on 5/26. I did not agree to this charge and did not receive an invoice. The lack of maintenance done on that day only made the problem worse.. I lived in my last home for 3 years and NEVER had a single repair. This was a new unit and has been nothing but a problem with more calls for emergency service than I have ever experienced before. The company is not transparent, is deceptive, and does not attempt to return phone calls. They are more interested in up-selling something than they are in providing excellent service. Maintenance items were over looked when the unit was installed. Judging by the number of complaints they have received it is obvious they do not adhere to their 100% service guarantee. I put my trust in a company with the expertise and now have to watch them like a hawk in addition to spending hours on research to determine what their responsibilities are. I have left 3 messages for return phone calls to no avail. I have NEVER had a problem with any a/c company before. They have taken freon out only to charge me to refill. I have also replaced a capacitor. The company should not be in business if they cannot live up to their service guarantee and meet customer demands. Each technician seems to have a different idea about how things are done. I am on a fixed income and cannot afford continued repairs for a unit that was newBusiness Response
Date: 08/19/2022
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated August 1, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with ******************** and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Customer Answer
Date: 08/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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