Complaints

This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ARS/Rescue Rooter has 58 locations, listed below.

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  ARS/Rescue Rooter

  965 Ridge Lake Blvd Ste 201 Memphis, TN 38120

  
• 

  ARS / Rescue Rooter Boston

  300 Manley St W Bridgewater, MA 02379

  
• 

  Hauser Heating & Air Conditioning

  6661 Corporate Dr Blue Ash, OH 45242

  
• 

  Columbus Worthington Air

  6363 Fiesta Dr Columbus, OH 43235

  
• 

  Rescue Rooter

  7890 Corporate Blvd. Suite A Plain City, OH 43064

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a complete air and heating unit along with a service contract from this company in 2014. For the last 2 1/2 years I've been complaining to them about the operation of the unit, not being able to keep the house cool in the summer. Well this summer it got really bad and again I told the tech about it when he came out. He keeps telling me that I need a new capacitor, which I replied it had been changed the last 2 years. Well, I had to end up buying a mobile window unit because of the heat. I then called a different company and within 1 hour he had diagnosed the problem, which was my servicing company had crossed the wires on the outside unit and the unit was pretty much running backwards and had probably burned out the compressor. I took pictures before he touched any of the wiring and called ******. I told what had happened and they told me that they were coming that day to fix it. Well, they had some kind of problem with the tech that day and rescheduled for today. I had an appointment time between **** am. I've called and now they say he'll be here sometime today. I would like to have them keep their appt. times, fix my unit and then cancel the service contract that I have with them. I have other appointments that I need to take care of and they tell me you can go ahead and we'll call you ***** minutes before we come. We'll I have things to do that I won't be able to make it back home in that time. I just want company to do what they say, when they say it. They expect payment on time, I should be able to expect my service on time.

  

  Business Response

  Date: 08/23/2022

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated August 1, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr. **** to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************. 

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Dot of *********** installed a heat pump on 05/17/2022 at ***************************** ******* **.Was paid in full.on July the unit did not work - tripping a breaker for a couple of days.I called an electrician to replace the breaker.No problem with the breaker.He ran a diagnostic for the heat pump. The back of the outside box was burned and the wiring from the unit to the house was burned,causing a fire hazard to my home.The electrician replaced all necessary box and wires but had to cut a hole into my house. He said that the connection wasn't correct to begin with and there was not enough insulation installed by Blue Dot.The repairs to get the heat pump to work was $1182. I would like the $1182 refunded to me. I have contacted Blue Dot on July 7, July 12,14,30. No resolution.At those numbers I spoke to 5 people and were assured that these photos woul be forwarded to the "Manager". I am still waiting to hear from the manager.Attached are documents.

  

  Business Response

  Date: 08/19/2022

  American Residential Services, LLC D/B/A Blue Dot Services of ******** ("ARS") has received your email dated August 1, 2022 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with *************** and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************. 

  Customer Answer

  Date: 08/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a 10-yr warranty plan for parts AND labor re all elements of a 2-zone HVAC unit newly installed in 2016 (see attachment). During the last repair visit on June 22, 2022, it was found that a bypass damper needed to be replaced under warranty (see attachment). This part was supposed to be ordered and we were to be contacted by the ********* branch when available. One week later, nobody has contacted us. A phone call to ************ resulted in the agent ****** (not located in *********) leaving a message with the parts department to contact us. After that, another 30 days went by without any notification or repair. On 7/28/22, I called three different 615 numbers (insinuating these are ********* branch numbers), however each time ending up with yet another agent not located in *********, suggesting to leave another message with the parts department, but refusing to connect me to anyone in the ********* branch to resolve this issue directly. Since then, another two days have gone by without a call back. Not only is this practice of refusing to connect to a local agent completely unacceptable customer service; the lack of any communication and follow through for more than five weeks despite a valid warranty for a malfunctioning part constitutes a breach of contract and needs to be mitigated.

  

  Business Response

  Date: 08/19/2022

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated July 30, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with ************** and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************. 

  Customer Answer

  Date: 08/27/2022

   
  Complaint: 17646809
  
  I am rejecting this response because, although the broken part had been repaired to my satisfaction so far, a) this was done only several very hot weeks after the initial visit and only after involving the BBB with no explanation given as to the nature of this unacceptable delay; b) no response was provided why we have not been kept up-to-date on the order status or anticipated date of repair; c) and no explanation was provided why nobody in the ********* office could ever be reached when calling multiple times any of the many provided 615 (********* area code) numbers. None of this constitutes an 'amicable' solution as ARS wants to make believe. **************** and appreciation are essentially non-existent at ARS.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were charged for a repair, that was covered under warranty. ARSRescue Rooter, the *******, ** location replaced our furnace in December, 2021. In June our thermostat (which was also replaced) stopped working, and we called ARS and they sent a technician out to repair it under warranty. They found a short in the wiring. The following month the same thing happened, rendering our air conditioner useless on a 98* day. I called ARS again, and they sent out a technician again. He went ** in the attic (where the new furnace is) and shortly after that the ac came back on. Then he opened the ac case, took pictures and a video. He came back inside, stared at the thermostat and called his office to have them call me, to say he was finished. My husband was showing him around, and talking with him almost the entire time. He told me I needed a new ac, set up an appointment for an estimate, and then charged me $349.00 twice. He argued with me when I pointed out his error, but eventually voided the second charge when I showed him my account with 2 charges on my tablet. He told me it was a short in the ac wire, but didnt show me a picture of that. He also told me I would receive a receipt via email - he even verified my email address. As of today I have still not received a receipt. When my husband complained, he was told he would get a call back from management, but he never did. I complained to their corporate office, and was told they would investigate and call me back, within 48 hoursits been over a week, neither my husband nor myself have received any calls from ARSor a refund.

  

  Business Response

  Date: 08/11/2022

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated July 29, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with ******************** to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************. 

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services not rendered. Falsified amount of service charges to be in a recurring basis when I did not accept this proposed contract. Cancelled when they could not arrive and was charged for it anyway. Then was told they intended to charge me monthly for no service. That was not what was told or explained. This business is nothing but a scam.

  

  Business Response

  Date: 08/11/2022

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS"), has received your email dated July 29,2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in contact with ****************** and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17640160
  
  I am rejecting this response because:
  It took them over a week and 3 calls for them to finally call me back. They did not resolve anything. I had to have my cc company dispute the charges so when she attempted to refund my money, it would not go through.  
  I myself resolved this dispute. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/12/2022

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS"), has received your email dated July 12, 2022, rejecting our response. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been confirmed the funds were reversed by ********************** credit card company.ARS considerers this manner resolved. If you require additional information regarding this complaint, please contact me directly at **************.

  Customer Answer

  Date: 08/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called blue flame to order a air conditioner unit. The sales person came to my house, looked at my furnance to see what unit would be compatible with my furnace. He gave me the recommendations and we wrote up the order. The sales person said that we DO NOT need to purchase a new furnace for the air conditioning unit we were purchasing. Blue flame came out to install , put the unit in and then noted that the unit was NOT compatible with my furnace and I needed to install a NEW furnace. I was very upset and they said that they can pull out the air unit that was already installed; wiring , changes to electric panel. I felt like I had no choice but to get pay a additional 4k for a new furnace. I called and complained that I was up-sold and they blew me off. A year and half later, I went to change out the filter in my NEW furnace. I come to find out that Blue Flame did not change out the old filter system of the furnace and that the filter was hand cut to fit in the filter bay. I went to look for the filter and the filters were discontinued. I had to hand cut a new filter to put in the furnace. I am surprised that Blue Flame sold me a NEW furnace and they did NOT change out the filter system that came with with new furnace. I called the company and told them what happened and they said that I was not warranted because it was longer than a year since the install. As a consumer, I made the assumption that the filter system was new since I purchased a new system. Blue flame DID NOT LEAVE ME extra filters when they were completed with the install, like they do with every new install they complete. I think they purposely cheated me because I did mot have the knowledge to question the install

  

  Business Response

  Date: 08/11/2022

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS"), has received your email dated July 28,2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in contact with ****************** and hope to reach an an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello.Aksarben heating and air installed a complete HV** system in my home during Sept 2020 They offered a 10 yr. parts and one yr. labor warranty. I used the ** for one season (2021) and part of 2022. The ** stopped cooling In July 2022 due to extremely low coolant it the system. The technician determined there is a leak which requires a Leak search to locate. He told me it was likely my fault because the outside unit had not been washed clean. He called it customer negligence. A licensed acquaintance informed me that could never be the case. And I was lied to by the service tech. ******** wants to charge me $1300.00 or more to get my system cooling again. According to them, that's the estimated labor cost to troubleshoot and install covered parts.The "acquaintance" mention above is a retired ** journeyman who worked in the field for 27 years. His assessment is that substandard parts were used in the installation and had to be faulty from the start in order to fail after only one season in use. ******** also suggested that the problem could be in lines which didn't get replaced during installation. Once again, it's their responsibility to ensure all existing lines are good, and not use them if they fail pressure tests.It is my belief that they installed an ** system that was leaking from the outset and drained down enough during the short period of usage to stop cooling.I feel that Aksarben has a moral obligation to me. There is no reason that a good quality system should need coil replaced after less than five months of actual use.I paid them nearly $12000,00 to replace my HV** system. Before they came, I had a furnace which worked fine and an ** unite that required occasional charging. I was convinced to upgrade everything. Now $12000.00 later, I have the same situation .... A working furnace and an ** that needs charging.The difference now is $1300.00 which could have been used to charge up my old ** for life!!Thank you ***********************************

  

  Business Response

  Date: 08/22/2022

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated July 28, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with ******************** to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.
  

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My control panel went out in may. It was recommended I get a new furnace since ours was so old. We also discussed I needed a new control panel and to flush the freeon from the ac unit I had, that was recently bought. When I got the quote from the salesperson he explained it was so high because the ac unit was bigger than he expected and it made everything else more expensive. He assured me I was not getting a new AC unit. When everything was finally installed (which was also a whole ordeal) there was a new ac unit. I have contacted ****************************************** asking nauseum since may to simply get an explaination of what happened. On the rare occasion I get a response, they cannot answer any questions and will have someone else call me. That person never calls. There were services I was told I would get with the installation (cleaning the ducts) which never happened. Further, I was told they would take the fee I paid for the initial visit off my total and they didnt. They pushed financing through despite me never signing anything nor getting an itemized **** or any answers about what happened. I still havent even been inspected by the city. I even called the quality assurance manager trying to return the entire system under the guarantee and cannot get a call back.

  

  Business Response

  Date: 08/11/2022

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS"), has received your email dated July 28,2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in contact with ************** and hope to achieve an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2018, I had a new system HVAC system installed by Beutler and it worked well for one week. House was cold and everything worked as expected. After one week, the compressor started making loud noises. Ever since then, Beutler has been to my house to service this system 2-3 times a year. Burned our fuses, burned out contactor, system wasn’t level , no hot air and bad thermostat twice. Once again almost 4 years to the date of install, no hot air and now it’s the compressor that has gone out. Beutler did a tune up on 3/2022 and came out for a diagnosis for the problem on 7/21/2022
  
  Part is under warranty by Rheem but install is $1,895. This thing never worked right and all they did was little fixes. The compressor was always the loudest in the neighborhood. It sounded like a old car running and every time it came on there was a loud BAM like a gun shot. Beutler just keeps putting bandaids on it and now its on me to pay the $1895. The last tech even admitted the install in the attic wasn't setup right for a two story/two stage house. You try calling a manager and just get passed around. No manager is ever available and no one ever calls back. If you do get one on the phone, they listen promise to call and no one calls back. I have called 10-15 times and call daily with zero response. They just do not care about the product they put in. I can understand if the compressor went out 10-15 years but this thing never worked right and now it’s on me to pay almost 2000 to have it fixed if not more to make it right. I also had two other companies come out for second and third opinions and both stated the system was not installed correctly for two stage system. It is a two stage system setup with a one stage board. I just need Beutler to do the right thing fix the system and install the broken part.

  

  Business Response

  Date: 08/30/2022

  American
  Residential Services, LLC, ("ARS") has received your email regarding
  the above-referenced complaint dated July 27th. Thank you for bringing this matter to our
  attention and allowing us the opportunity to respond.
  We have been
  in communication with the Mr. ***** and have reached an amicable resolution.  ARS prides itself on providing premier
  customer service and appreciates your assistance in resolving this dispute. If
  you require additional information regarding this complaint, please contact me
  directly at ****************@ars.com. 

  Customer Answer

  Date: 08/31/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an ** system installed in July 2020. It cost approximately $11,000. Our house is old and it was difficult to install. They werent able to install new vents. In May 2022 we Turned the ** on for the first time this year. We heard water dripping. We came downstairs and the entire carpet in the basement was soaked with inches of water. We had to buy a wet vac to **** out all of the water. We had a technician come and look at it. He was here for approx 40 minutes. He cut some PVC pipe and re-routed it so it drains into the sink in our basement now. It cost $533. The technician either intentionally or unintentionally removed the hose from the unit that connects the air to the vents. It was left off without our knowledge because we never go in our attic. In July we started noticing that the ** wasnt working. It was getting hotter and hotter in the house. We climbed ** in the attic and saw that the hose was unattached. We also noticed that our breaker was tripped. I tried calling this company 3 times to have someone come and repair this - a mistake that their own technician made. They refused to come to my house unless I paid a $90 diagnostic fee and an additional repair fee. They said because I didnt call within 30 days of the mistake I forfeited the right to have them fix it for free. What was I supposed to do, climb in my attic and check their work after the technician left? I also asked to speak to the manager each time (3) that I called and I was ignored. She never called me back. This is such a rip off. Their customer service is terrible and the ridiculous fees they charge you to come out and look at the machine or repair the work that they messed up is a scam. The internet is full of reviews just like mine on ****** or yelp. The company does not care about customers and arbitrarily charges fees that you cant dispute without penalty of not having ** in dangerous heat levels. I will never work with them again. I will only work with a 3rd party to repair.

  

  Business Response

  Date: 08/26/2022

  American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated July 27, 2022 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with ********** and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.