Complaints

This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ARS/Rescue Rooter has 58 locations, listed below.

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  ARS/Rescue Rooter

  965 Ridge Lake Blvd Ste 201 Memphis, TN 38120

  
• 

  ARS / Rescue Rooter Boston

  300 Manley St W Bridgewater, MA 02379

  
• 

  ARS/Rescue Rooter Manassas

  9070 Euclid Ave Manassas, VA 20110

  
• 

  Columbus Worthington Air

  6363 Fiesta Dr Columbus, OH 43235

  
• 

  Florida Home Air Conditioning

  4211 Emerson St Jacksonville, FL 32207

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023, I purchased a Carrier 25VNA448 heat pump from **** Dot HVAC for $13,500. The system failed on installation day and has underperformed since. Over two years, I experienced multiple failures, electrical hazards, and warranty issues. In Jan 2025, the system failed again during freezing temperatures (6F), forcing me to use ovens and buy space heaters. In ****** **** Dot diagnosed failure of major components: blower motor, wiring harness, and control board.I received appointment confirmations for May and June 2025. No technician arrived. When I called, one agent said parts were coming. Another said the June 29 appointment was a placeholder.Ive made over 10 calls, spoke to multiple ***** and was promised a manager would contact me no one followed up. The system remains non-functional as of today (June 26, 2025).I live with a 13-year-old and a dog. With no AC during 100F heat, **** Dots failure has created an unsafe and unacceptable situation. I am seeking a full system replacement and reimbursement.

  

  Business Response

  Date: 07/07/2025

  
  American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We left the customer 2 voicemails for callback and hope to reach an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold on a new AC unit back in March of 2025. I was told my existing unit was old, had issues and would cost ~$5,000 to fix. I was told if I upgraded to a new unit it would be under a 10 year warranty and if I were to only fix my existing unit, there would be no warranty. I decided to bite the bullet and invest in a whole new unit.The unit has never worked properly. They have sent techs out 4 different times, over the past 3 months with no resolution. The latest at this point being yesterday, 6/24/2025, where I had a tech at my home for almost 6 hours to replace the part they diagnosed to be the issue over 2 weeks ago, only to eave my house saying "it is fixed" however it is not. For context, when he left my home at 5pm the house was at 78 degrees. The unit then ran for 5 hours to only lower it to 74 degrees. By the time *****p came around, almost nothing was blowing from the ******** electric bills are through the roof! Over $600 each month because this unit keeps running 24/7 just to try and keep the house at a reasonable temperature. Additionally, I have taken so much time away from work to accomodate the techs coming and going from my house. No to mention, they give a 4 hour window and have tried to show up 2 hours or so outside of that window multiple times. Between missing work and my outrageous electric bills, this is becoming unbareable!We are now in the hottest point in the year. I invested 10k with this company, only to be left without AC. This is so unacceptable. Lastly, it is IMPOSSIBLE to get anyone with any sort of competency on the phone or with any sort of authority to help address this. I am only able to reach their rude disbatchers and I have to re-explain the whole case everytime they come and do not fix. I am gettin nowhere!

  

  Business Response

  Date: 07/01/2025

  
  American Residential Services, LLC D/B/A ** ***** ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We sent our install manager out to assess the ductwork and advise the customer we will be swapping the condenser for a 2 ton unit. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a central AC unit in 5/22/22 since the installment we have had numerous of problems with it to replacing parts to oil leaking to now a wire being burn out. Right time services has done nothing but give us the run around and always finding excuses to not repair our unit. My 3 year old suffers from heat rash. This issue always happens and they never fix the issue . I spend ***** dollars for this unit to always have to break out on us. All I want is a unit to work. My child is suffering and 16k was not worth for a mess up unit and horrible customer service

  

  Business Response

  Date: 06/30/2025

  
  American Residential Services, LLC D/B/A RighTime ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We sent a tech out to resolve the issue (invoice attached). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my a/c tuned up and used the $49 coupon offered, a little over a month ago. I paid the technician, ****** ******, $60 in cash ($49 for the service and $11 for the tip). He told me the receipt would be emailed. When I received the email it was an invoice for $49. I called the company, now 6 times, letting them know that I paid the technician with cash and the invoice was wrong. Each time the customer service representative told me someone from billing would have to call me back within 24 to 48 hours. No one ever calls back. I was even told on my second call that they dont even take cash, so the technician pocketed the money and did not apply it to my account. I want an updated invoice with a $0 balance. All the calls I have made to them have been recorded and I can submit them if needed. I also have ring camera footage of the technician.

  

  Business Response

  Date: 07/03/2025

  
  American Residential Services, LLC D/B/A ******* ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager spoke with the customer and shared invoice has been corrected (invoice attached). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ********* ****

  **************

  *******, GA 30228

  
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** installed a brand new unit in my home in 2020- Aug 2024 it stopped cooling. i had blue dot out to assess and diagnose a problem with my HVAC unit. The technician advised that there was a leak on an uncovered warranty part that needed to be replaced i paid the quoted fee and the next day a technician arrived re evaluateed my problem and said there was no leak he said the unit was low on Freon. They refused to reimburse that i paid for the repair and instead over charged me for Freon. Today the unit is having the same problem and i cannot get them to come back and guarantee their work. Its low on Freon again so clearly theres a leak that blue dot lied to me about. I called and I was told that a technician could arrive 6/23 between 2p-6p no one showed. I keep calling and getting the run around. I believe this company needs to guarantee their work and at minimum respond to my many requests for help.

  

  Business Response

  Date: 07/02/2025

  
  American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We sent a tech out to resolve the issue (invoice attached). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ****** come out Saturday june 21, 2025 for general service check for the air conditioner. He gives me a invoice stating what might happen to my 9 year old Trane air conditioner. Within 3 hours of his departure I had no air. It wasn't cooling anymore. ************ back 2:00 on Saturday the 21st and was told they would send a manager/supervisor out. Monday the 23rd I've put in 3 calls and I'm told the same thing. We're the national call center and all I can do is put in an a request. So I get to sweat in 100 weather and still no response from ******. I truly feel like the tech did something to the air. No problem until he touched it.

  

  Business Response

  Date: 07/02/2025

  
  American Residential Services, LLC D/B/A ****** Services ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Tech out to resolve the issue. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent over 25k completely redoing my ac unit less than a year ago and its already not working. A service tech came out and basically blamed it on too much condensation in my attic which was never explained to me when they installed it, my attic has a vent and vent s covered in solar panels. The ac unit worked for about an hour when we turned it on and then it shut again, we have been told a higher tech was going to come out but they keep rescheduling our appointment for later and later and then the next day. My wife spoke to a supervisor and they told her that if we followed the maintenance schedule we wouldnt have this problem but we havent had it for the full year so our maintenance wasnt even due yet. My wife and I have just called someone else because this service is crap!

  

  Business Response

  Date: 06/30/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We sent a tech out 6/26 (invoice attached). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ** ******* about repairing my upstairs AC unit. The technician diagnosed that A/c coil and drain pan needed to be replace. I prepaid $4123.00 for the part and repair on 4 June 2025. I subquently found the part for cheaper price and called them on 6 June 2025 to cancel the order and get full refund of $4123. The service ************ and ***** assured me the part had been cancelled and I would obtain a refund. Additionally, the Service Manager ***** at the Chesapeake branch also assure me he had cancelled the order and I would be refunded. I have called several times since then to follow up. As od 23 June my money still has not been refunded. As part of their service agreement in "Notice of Cancellation" it states the company will refund the money within 10 business days. To date I still have not received my refund. I feel the company is intentionally delaying providing me my refund because I found a cheaper alternative.

  

  Business Response

  Date: 07/01/2025

  
  American Residential Services, LLC D/B/A ** ******* ("ARS") has received your email regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager left the customer a voicemail for callback. We hope to reach an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

  Customer Answer

  Date: 07/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** *********

  ********************

  **********, VA 23321

  
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: ARS / Rescue Rooter Manassas, ** Date of Install: June 13, 2025 Amount Paid/Financed: $13,262.15 (with $6,000 down)What I Was Promised:I entered into a contract with ARS Manassas for the purchase and installation of a 5 Star Elite Rheem HVAC system. According to the contract, this system was to include:A 4.0-ton Rheem Classic Plus (Elite) air conditioner with a 2-stage compressor A 2-stage ******* ******* furnace with a variable-speed blower A Rheem EcoNet Smart thermostat A complete Elite-tier matched system, known for improved comfort, quiet operation, and energy efficiency This system was priced and sold as an upper-tier performance package.What I Actually Received:Upon reviewing the installed equipment, I discovered the following:Outdoor condenser installed: RA15AY48AJ1NA This is a Classic Series single-stage unit, not the Elite or Classic Plus model promised Indoor furnace installed: R802V1005A21UHSCAP This is a single-stage gas furnace, not 2-stage, though it has a variable-speed blower Thermostat installed: Nest Learning Thermostat while a premium product, it is not the EcoNet Smart thermostat specified in the contract All evidence (including model numbers and Rheem documentation) confirms the system installed is not what was contracted, and is significantly lower in performance and value.The Issue:This is a clear breach of contract and potentially a bait-and-switch. I was charged and financed for a high-performance, 2-stage Elite system, but was given single-stage entry-level components without disclosure, explanation, or price adjustment. The installed system does not deliver the comfort or energy benefits that justified the premium pricing.Despite reaching out to the company, I have not received an adequate explanation or resolution.Desired Resolution:I am requesting the following:1. Replacement of the installed equipment with the exact system outlined in the contract (2-stage condenser and furnace)

  

  Business Response

  Date: 06/30/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have reached out to the customer and reached an amicable ******************************* prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,Recently, June 4th my water heater started leaking so I needed a new one. I contacted ARS.They came out and gave me a quote of $3,469.40. I didn't have time to shop around while having to work and taking care of an elderly person. They said that they can install the next day. I told them I need to see a break down of the invoice before hand. However, they installed a new water heater while I was at work. Around noon they sent me an invoice. Again it just states the total amount. For the next two days I called their office requesting a invoice broken down for all the parts and labor. I only received an email back with the pdf invoice, again with just the final amount. I then called again and asked that a manger call me back. He or she never called me back.I told them this is not fare and not how you run a business. For a simple replacement in a garage this is unacceptable. How can they not tell me how each dollar goes to what. They just told me that these days all water heater replacements are between $3,000 to $4,000. Their response is not how you run a fair business.I will add a picture of their invoice they sent . Thanks you ***** ******

  

  Business Response

  Date: 06/30/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Information sent to the customer as requested. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.