Complaints

This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ARS/Rescue Rooter has 58 locations, listed below.

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  ARS/Rescue Rooter

  965 Ridge Lake Blvd Ste 201 Memphis, TN 38120

  
• 

  ARS/Rescue Rooter Pittsburgh

  1007 Foggy Hollow Road Gibsonia, PA 15044-9671

  
• 

  ARS / Rescue Rooter Houston

  10515 Okanella St Ste 100 Houston, TX 77041-5349

  
• 

  Conway Services Heating, Cooling & Plumbing

  1220 Big Orange Rd Cordova, TN 38018-6576

  
• 

  ARS / Rescue Rooter Boston

  300 Manley St W Bridgewater, MA 02379

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to deceptive pricing practices, lack of transparency, and unethical customer treatment by ******* during an ************ visit.On [insert date], BlueDot charged me a $90 diagnostic fee to assess a non-functioning AC unit. After a brief inspection, I was given two repair options:$775 to replace a capacitor a part that typically retails for $40 and takes 15 minutes to replace.$7,000 to replace the entire compressor not because it was damaged, but because the unit was old.I sought second opinions from three independent HVAC professionals, all of whom quoted the capacitor job at $250$350, including parts and labor. BlueDots quote was not only grossly inflated, but when I asked for an itemized breakdown of costs, they refused, citing company policy. This effectively eliminates any pricing transparency, making it impossible to assess what I am being charged for.When I provided market comparisons and expressed willingness to pay a fair price, I was told simply too bad, with no effort to explain or justify their pricing. This dismissive behavior especially when paired with price gouging and refusal to provide itemized costs is unacceptable and ************ add insult to injury, BlueDot sent me an automated message asking me to leave a review a deeply tone-deaf gesture following such a poor experience. I was not planning to file a formal complaint until that moment.This companys practices are exploitative by design. They charge a diagnostic fee upfront, quote inflated, non-transparent prices, then walk away with your money if you decline a bait-and-switch strategy that preys on uninformed or desperate homeowners.Desired Outcome:Refund of the $90 diagnostic fee Internal review and correction of unethical pricing practices Transparency policy requiring itemized quotes be provided upon request

  

  Business Response

  Date: 06/25/2025

  
  American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  The manager left the customer a voicemail to share that we will be refunding the diagnostic fee to satisfy the complaint. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ARS Rescue Rooter ************* conditioning/hvac 9010 ***** ** *************** ARS Rescue Rooter rating: 1.5Yelp (181)I can't believe this so-called company is still in business. **** should offer a zero-star option. The company has earned it. The employees need remedial training in customer service. My *********** mother waited all day for an ************ appointment, and the technician never showed up or called to explain why they couldn't come. She has also experienced other issues with this company. For instance, they were supposed to remove an air filtration device installed nearly a year ago, yet it remains in the house. Why hasnt the Better Business Bureau addressed the concerns regarding ARS/Rescue Rooter?Dr. B.

  

  Business Response

  Date: 06/19/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager spoke with the customer and scheduled the tech visit. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/20/25 No heat. Technician1 said it needed blower motor cleaned. He said that not having it done could void my 10-year warranty. I gave the go ahead and had to pay $713 for 10 minute spray job,02/21 No heat. ***** came out and made adjustments. No charge 02/22 ************ running 24/7. I asked for new tech2.He found intermittent control board issue 02/28 Tech2 put in new control board and there is no more problems Ever since then I have been trying to get a refund. Accounting told me the $713 was $594 cleaning and $119 service call that I shouldn't have been charged.I have called the Springfield VA phone # on my invoice and my calls are never returned.I AM EXPECTING A $713 REFUND SINCE THE WORK I WAS CHARGED FOR WAS NOT NEEDED TO PRODUCE HEAT. And there should be no dispute of refunding service charge based on my warranty and the fact that accounting said work over $500 did not charge for service call.

  

  Business Response

  Date: 06/19/2025

  
  American Residential Services, LLC D/B/A ******** Services ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager spoke with the customer and informed her that we will be issuing a refund. She also provided the customer with her direct cell number.  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 06/25/2025

  I got a call that a full refund will be coming to me. I did not receive anything

  Customer Answer

  Date: 06/25/2025

   
  I got a call that a full refund will be coming to me. I did not receive anything

  

  Business Response

  Date: 06/30/2025

  
  American Residential Services, LLC D/B/A ******** Services ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  The refund has been issued; customer should be receiving the check any day now. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Dot was hired to come out and fix a broken copper water line going outside the home.This was iterated to them when I called I am very knowledgeable in home improvement plus worked for them. 2 technicians needed to be dispatched due to the line going out of the basement wall to first floor of home exterior. I was told there would be a dispatch fee and that would come off to work if I decide to get it done. When the technician came out, he was alone diagnosing the same reason I called and wanted to push me off to another day told him it was crucial, so not to flood basement to do now. There was only one technician whom came to the home to do the diagnostics and repair/fix he looked at me and I said I guess I will have to help you since the problem exist on two different levels he agreed. Now I was helping the tech do a job that was iterated to the company needed two techs to complete the job just idid pay the diagnostics fee which was money that came off the actual job or so I was told. I did tell the technician to have billing contact me regarding the work and balance they never did couple months later. I did receive an invoice for the full amount of job. reality I did half of the job with the tech. I felt only fair to be charged a fair amount. When I received an invoice for the full amount of the job, I wrote an email to the company explaining to them just what Im explaining to you. They then wrote off the existing amount and called it a day. Spring came we turned on the water and it leaked the actual part was leaking not the place where the tech did the work so it was a defective part called the company and yes, I was agitated because it was less than a year that the work was done. I was not nice in my turn of voice andThey stated its my problem. I am a former employee so I dont know if this was retaliation forgoing out on **** or they just do business like this well I know they do business like this because I work for them.

  

  Business Response

  Date: 06/24/2025

  
  
  American Residential Services,LLC D/B/A Blue Dot ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We decline the customers request for a refund as she was only charged a diagnostic fee, balance of $391 written off. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23458642
  
  I am rejecting this response because: According to Maryland law a business must warrant parts for a year this company stated they wrote off the part they installed in my home and now will not fix the defective part. This whole issue transpired because I would not pay for a trip change for a defective part and in the past jobs with Blue dot I have never paid for a trip change on a warranty item? So needless to say I dont need the refund keep it I want the company to follow state laws and stand by there work if they are so about the consumer they would stand by there product and workmanship or I will be forced to seek other ways for this company not to follow company or state protocols 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 07/02/2025

  
  American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager shared with the customer that the previous repair did not have a warranty as she did not pay for the repair. Also shared that we can provide the repair, but she would be responsible for paying for the part that was written off. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23458642
  
  I am rejecting this response because:
  Inconsistency in there invoicing I remained an employee up until 8/1/2024 discount jobs in past grossly overcharged on job in question due to discrimination and making a complaint against management on my treatment as an employee no the less the part is defective they wrote off balance reason I know so I assumed they agreed with my complaint from the start I have every letter and more invoices showing jobs created that were not requested with no description or charges I have all my invoices to review.
  

  As well blue dot did not return my call I waited but the call never came through. 
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 07/15/2025

  
  American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We utilize flat rate pricing and will allow our techs to provide a discount at times. Again, we can provide the repair, but customer will be charged. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an ** unit from ARS for $13,000 on 03/19/2025 on 5/21/2025 I arrive home after work only to find the ** unit completely shut off, not working. We call ARS and they cant get anyone out till the following day. We live in *****, its hot. On 6/8/2025 we arrived home after leaving town for the weekend, to find the unit completely off again. The thermostat read 87 degrees in the house. $13,000 for a unit to stop working 2 months later sounds like bad business to me. Id like to report them so that others are aware of this reputable company they claim to be. Yet Im expected to hold on to my end of the contract and pay this amount.

  

  Business Response

  Date: 06/19/2025

  Tell
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager spoke with the customer and sent out a supervisor. Unit is working. We are processing a check to honor our service guarantee. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. us why here...

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New HVAC unit not functioning appropriately Have high humidity inside home and inconsistent cooling from one room to another rooms. Financing was deceptive and interest rate on unit is 120% if cost.

  

  Business Response

  Date: 06/19/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email,regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have scheduled a field supervisor to go out with a crew on Friday 06/20. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Air Conditioning systems (both units) have had continuous issues since the original installation by ARS. They at the time of the sale said I had a 10 year parts and labor warranty, however they do not acknowledge that now.Irregardless, the system has actually fell off of the attic ceiling twice, the new duct work supports have fallen from the ceiling, the whole house filtration system was never installed, the ** light system has never worked properly for more than a few weeks at a time and we've had constant electrical issues stemming from the electrician who wired the new systems not properly installing the supports or wiring lugs. I have a previous BBB case for these same issues and instead of getting better the problems keep getting worse. Previous BBB Case complaint #******** dated 9/12/2022 What I want:I want the systems FIXED PROPERLY and the parts and labor warranty coverage extended to guarantee I wont have any issues for atleast the next seven to ten years, I think that is the minimum ARS should do givent the amount of time and effort I've had to put in to get them to do what they were paid FULL RETAIL PRICE to do.

  

  Business Response

  Date: 06/17/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Tech out on 6/16 to resolve the issue (invoice attached). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.   

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water line replaced 2/24/25 Yard dug up and part of sidewalk removed. The sidewalk has not been replaced yet and the lawn has not been reseeded. I have left messages 3 times with no response. I want this work to be completed.

  

  Business Response

  Date: 06/16/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email,regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager spoke with the customer and shared information on restore and sidewalk repair. It is just now 90 days and that is when we do these restores. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th, 2025, $240 was drafted from my account. I called ******, who said he was a manager, at the Columbia, ********* to inquire. Upon research, it was discovered this was from a contract I signed for maintenance of my A/C. I told him, I do not recall signing up for auto draft as this is something I normally don't do, but I would like a refund. Since this date, I have also spoken to *****. He was supposed to call back. I have heard nothing. I called the customer service line and spoke to 3 different ************* said I have to wait until accounting gets time and it will take about a month. I asked if there was anyway they can just come service my unit and then I can terminate the contract afterwards. I was told no. Since my membership was removed, I would have to pay an additional $80 for them to come out. The last *** that I spoke to, her name was *******. She said she put in the notes I wanted a call back ASAP and I let her know then, if this is not resolved, I will be contacting BBB. I did not get a call back. After that, I called ****** again and left a message. This was around Memorial Day weekend, I have not heard back. I finally got in touch with a lady named *****. She informed me my membership was removed, but there was no refund in progress. She researched it and said it will take 7-10 business days. I called her on Thursday, May 29th. Today is Sunday, June 8th. I am aware they are out of office, but I left a message in hopes I will get a return call on tomorrow, as she has been the most helpful ***resentative. I think I have been very patient as this has been going on since April 28th. I have been pushed around and it is obvious this business does not care about their customers. I have had problems with them in the past, but decided to stick with them because their technicians are awesome. However, after this, due to obvious lack of management skills at the main office in ********, I will be moving on.

  

  Business Response

  Date: 06/19/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email,regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Check #******* was mailed out to the customer on 06/02. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** ******

  **********************

  *************, SC 29170

  
  

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I just recently got all AC and heater installed on 05/02/2025. I spent 20k on it. Since day one I been having issues with this system. I called 3 or 4 times only one time technician came check it and didnt solve any issues. He just said its WiFi problem call them. When I called **** support they said is not WiFi related. I been back and forth with them and issues still not solved. We been dealing with this hot days with out AC.

  

  Business Response

  Date: 06/16/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We sent a tech out to resolve the issue. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23439709
  
  I am rejecting this response because:
  We still have same problem and I wont keep calling you guys to fix this problem. I want you guys to come back and take it back this system 
  And pay my money back and I need my old system somehow. Sincerely,
  
  Caliq *********

  

  Business Response

  Date: 06/23/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  The HVAC manager has left messages for the homeowner.  We have not received a response. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.