Complaints
This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,439 total complaints in the last 3 years.
- 513 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had air conditioning service and their technician failed to reconnect a pipe and it started leaking and damaged the ceiling and possibly the chandelier over the table. This service was done on 5/21/2025 and I have called numerous times since to talk to a supervisor but they have ignored my calls. I wish to have the ceiling damage repaired and repainted and have an electrician check the chandelier as I cant use it.
Business Response
Date: 06/30/2025
American Residential Services, LLC D/B/A ******* ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
Per the tech the damage is caused by another company (see attached invoices). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 07/01/2025
My handyman came to my house to install a new garbage disposal unit in my kitchen and also repair exhaust hose on my dryer. I noticed that my table was very wet and water was dripping from the chandelier so I asked him to go up in the attic to see what was causing the problem. While up in the attic he saw that an air conditioning line was never put back together after technician left. So in ending my handyman reconnected the pipe and stopped the water from leaking and damaging my ceiling and possibly damaged my light fixture.
Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/19/25 I purchased 2 Carrier HVACs from ******* Home Services. The units were installed on 5/20/25. On Monday I placed a call to the company to report the issue I am having on the upstairs ac unit thats was installed. The unit is no longer cycling and runs without shutting off (not cooling). I have called a total of 6 times and each time I receive an appointment window and no one shows up. This is unacceptable and the issue needs to be resolved. I have completely shut the system down until the issue is resolved this avoid damaging the unit. I have proof of the messages received each time an appointment window has been provided. I need this company to stand on their company values and fix the issue. Only customer service representatives are taking the calls and continuously setting up appointments and each appointment is a no show nor a courtesy call. This is poor representation of this company and has given me a very expensive bad experience.Business Response
Date: 06/24/2025
American Residential Services, LLC D/B/A ******* ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We completed the service on 6/21/2025 and added refrigerant also scheduled repairs with ***. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint is against Brothers heating and cooling company.I had an hvac unit installed by Brothers heating and cooling in 2023. ** broke in 2024 and then again in 2025. Technician came out and just changed the thermostat which did not fix the issue. He then said I need to talk to the supervisor. I spoke to their supervisor who sent another technician who said there's a coil leak. They said they will order the coil. Once they ordered the coil, it took a week to get here. Once the coil arrived, they sent a technician to replace the coil. Technician surprisingly didn't replace the coil and said issue was with the valve. He left and a few days later, AC broke again. I called them back and they sent someone else who said issue is with the lineset. He couldn't fix it. Another technician came out days later to fix the lineset but he actually didn't do anything with the lineset. He said issue is with something else. He said he fixed it and left. ** broke again two days later. It's 90 degrees outside. I paid around ****** dollars for this defective system. I need all my money back.Business Response
Date: 06/25/2025
American Residential Services, LLC D/B/A Brothers Air
("ARS") has received your email regarding the above-referenced
complaint. Thank you for bringing this matter to our attention and allowing us
the opportunity to respond.
A leak was found in the outdoor coil and repaired. We will
replace the part on Saturday the 28th. ARS prides itself on
providing premier customer service and appreciates your assistance in resolving
this dispute.Initial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
WillFixIt installed a garbage disposal worth $200 at ********** in our home and charged us more than $1900 for the disposal and 3 hours of labor. My husband, who has early stages of dementia, oversaw the project and agreed to pay. I have called them 4 times since I learned of the situation and no one is returning my calls. This is outrageous! I will go to their physical office and demand an accounting if necessary but in the meantime I am posting wherever I can on social media.Business Response
Date: 06/26/2025
American Residential Services, LLC D/B/A Will FIX IT ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We reached out to the customer and shared that the check was mailed. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 07/21/2025
My complaint has been resolved to my satisfaction, however, I will never use Will *** It again. They issued satisfactory refund but had no explanation for the initial exorbitant charge.Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint due to deceptive pricing practices, lack of transparency, and unethical customer treatment by ******* during an ************ visit.On [insert date], BlueDot charged me a $90 diagnostic fee to assess a non-functioning AC unit. After a brief inspection, I was given two repair options:$775 to replace a capacitor a part that typically retails for $40 and takes 15 minutes to replace.$7,000 to replace the entire compressor not because it was damaged, but because the unit was old.I sought second opinions from three independent HVAC professionals, all of whom quoted the capacitor job at $250$350, including parts and labor. BlueDots quote was not only grossly inflated, but when I asked for an itemized breakdown of costs, they refused, citing company policy. This effectively eliminates any pricing transparency, making it impossible to assess what I am being charged for.When I provided market comparisons and expressed willingness to pay a fair price, I was told simply too bad, with no effort to explain or justify their pricing. This dismissive behavior especially when paired with price gouging and refusal to provide itemized costs is unacceptable and ************ add insult to injury, BlueDot sent me an automated message asking me to leave a review a deeply tone-deaf gesture following such a poor experience. I was not planning to file a formal complaint until that moment.This companys practices are exploitative by design. They charge a diagnostic fee upfront, quote inflated, non-transparent prices, then walk away with your money if you decline a bait-and-switch strategy that preys on uninformed or desperate homeowners.Desired Outcome:Refund of the $90 diagnostic fee Internal review and correction of unethical pricing practices Transparency policy requiring itemized quotes be provided upon requestBusiness Response
Date: 06/25/2025
American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
The manager left the customer a voicemail to share that we will be refunding the diagnostic fee to satisfy the complaint. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ARS Rescue Rooter ************* conditioning/hvac 9010 ***** ** *************** ARS Rescue Rooter rating: 1.5Yelp (181)I can't believe this so-called company is still in business. **** should offer a zero-star option. The company has earned it. The employees need remedial training in customer service. My *********** mother waited all day for an ************ appointment, and the technician never showed up or called to explain why they couldn't come. She has also experienced other issues with this company. For instance, they were supposed to remove an air filtration device installed nearly a year ago, yet it remains in the house. Why hasnt the Better Business Bureau addressed the concerns regarding ARS/Rescue Rooter?Dr. B.Business Response
Date: 06/19/2025
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
Manager spoke with the customer and scheduled the tech visit. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
02/20/25 No heat. Technician1 said it needed blower motor cleaned. He said that not having it done could void my 10-year warranty. I gave the go ahead and had to pay $713 for 10 minute spray job,02/21 No heat. ***** came out and made adjustments. No charge 02/22 ************ running 24/7. I asked for new tech2.He found intermittent control board issue 02/28 Tech2 put in new control board and there is no more problems Ever since then I have been trying to get a refund. Accounting told me the $713 was $594 cleaning and $119 service call that I shouldn't have been charged.I have called the Springfield VA phone # on my invoice and my calls are never returned.I AM EXPECTING A $713 REFUND SINCE THE WORK I WAS CHARGED FOR WAS NOT NEEDED TO PRODUCE HEAT. And there should be no dispute of refunding service charge based on my warranty and the fact that accounting said work over $500 did not charge for service call.Business Response
Date: 06/19/2025
American Residential Services, LLC D/B/A ******** Services ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
Manager spoke with the customer and informed her that we will be issuing a refund. She also provided the customer with her direct cell number. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 06/25/2025
I got a call that a full refund will be coming to me. I did not receive anythingCustomer Answer
Date: 06/25/2025
I got a call that a full refund will be coming to me. I did not receive anythingBusiness Response
Date: 06/30/2025
American Residential Services, LLC D/B/A ******** Services ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
The refund has been issued; customer should be receiving the check any day now. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Initial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased an ** unit from ARS for $13,000 on 03/19/2025 on 5/21/2025 I arrive home after work only to find the ** unit completely shut off, not working. We call ARS and they cant get anyone out till the following day. We live in *****, its hot. On 6/8/2025 we arrived home after leaving town for the weekend, to find the unit completely off again. The thermostat read 87 degrees in the house. $13,000 for a unit to stop working 2 months later sounds like bad business to me. Id like to report them so that others are aware of this reputable company they claim to be. Yet Im expected to hold on to my end of the contract and pay this amount.Business Response
Date: 06/19/2025
Tell
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
Manager spoke with the customer and sent out a supervisor. Unit is working. We are processing a check to honor our service guarantee. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. us why here...Initial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
New HVAC unit not functioning appropriately Have high humidity inside home and inconsistent cooling from one room to another rooms. Financing was deceptive and interest rate on unit is 120% if cost.Business Response
Date: 06/19/2025
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email,regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have scheduled a field supervisor to go out with a crew on Friday 06/20. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Air Conditioning systems (both units) have had continuous issues since the original installation by ARS. They at the time of the sale said I had a 10 year parts and labor warranty, however they do not acknowledge that now.Irregardless, the system has actually fell off of the attic ceiling twice, the new duct work supports have fallen from the ceiling, the whole house filtration system was never installed, the ** light system has never worked properly for more than a few weeks at a time and we've had constant electrical issues stemming from the electrician who wired the new systems not properly installing the supports or wiring lugs. I have a previous BBB case for these same issues and instead of getting better the problems keep getting worse. Previous BBB Case complaint #******** dated 9/12/2022 What I want:I want the systems FIXED PROPERLY and the parts and labor warranty coverage extended to guarantee I wont have any issues for atleast the next seven to ten years, I think that is the minimum ARS should do givent the amount of time and effort I've had to put in to get them to do what they were paid FULL RETAIL PRICE to do.Business Response
Date: 06/17/2025
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
Tech out on 6/16 to resolve the issue (invoice attached). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.
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