Complaints

This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ARS/Rescue Rooter has 58 locations, listed below.

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  ARS/Rescue Rooter

  965 Ridge Lake Blvd Ste 201 Memphis, TN 38120

  
• 

  ARS/Rescue Rooter Pittsburgh

  1007 Foggy Hollow Road Gibsonia, PA 15044-9671

  
• 

  ARS / Rescue Rooter Houston

  10515 Okanella St Ste 100 Houston, TX 77041-5349

  
• 

  ARS/Rescue Rooter Manassas

  9070 Euclid Ave Manassas, VA 20110

  
• 

  Andy's Statewide Heating & Cooling, Inc.

  4828 Josyln Road Orion Township, MI 48359

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7th a new a/c was placed in my house buy all good. Around mid May I started to notice my pantry baseboards were changing color and a mildew smell. I called a this water restoration company. They informed me my floor in the pantry and kitchen where getting wet, water from the A/c was licking into my kitchen walls I called ******* and explained the problem since I was still under warranty. Two different appointments were made; both no one ever should up. Someone finally came and said he and could not resolve the issue; later someone else showed up and they said the pipes in the A/c needed to be properly installed. Another company that was sent by ******* called to say they needed pictures to fix my walls, I sent them the pictures. A week went by and I havent heard from *******. I reached out to them yesterday and they set an appointment with a tech and no one showed up. I have kids in the house and I worry about their health; this is a hazard as my walls are getting moldy.

  

  Business Response

  Date: 06/09/2025

  
  American Residential Services,LLC D/B/A ******* ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager reached out to the customer. We will fix the water leak. Once the leak is repaired, we will get a restoration company to dry out the home and remove all damaged flooring. Final step will be scheduling repairs with Jcm .
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I hired ARS ******* to replace my HVAC system after a referral from **********. Im an engineering manager with experience managing technical projects and teams, so I was clear about expectations: I wanted a dual-zone system, energy efficiency, and good air quality.ARS sold me a $37,000 package that included a Carrier Infinity system, UV light, solar attic fan, and a full system overhaul. They promised zoning capabilities, new components, and long-term reliability.What I actually received was far from that:They reused old ductwork and components that were supposed to be replaced.The zoning system was never installed, despite being a key selling point.The system failed to cool my home on day ****** took a week to respond. They added vents and treated it as a courtesy, not a ****** 2024, the system continued underperforming. ARS then said valves were failing and quoted $3,000 for repairsor $1,800 to cover tech costs. Carriers warranty should cover parts and labor, but ARS refused to honor it. A supervisor acknowledged the issue and promised follow-up. After three weeks and six calls, no action has been taken.I am requesting up to a full refund due to:Failure to deliver the contracted work (no zoning, reused parts).System malfunction from day one.Inadequate response and refusal to honor warranties.ARS has not delivered what I paid for and has not upheld basic customer service or accountability

  

  Business Response

  Date: 05/30/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We reached out to the customer and have a different supervisor going out on Tuesday. We hope to reach an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:05/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a twice-yearly HVAC maintenance agreement with ARS by phone and paid $180. The first service was scheduled for May 26, 2025, between 8:00 AM and 12:00 PM. I took the day off work to be present. At 10:30 AM, an ARS representative called to say the company had overbooked or was handling emergencies and could not honor the appointment. When asked to reschedule, I declined and requested a full refund. She said dispatch would follow up but gave no time frame. As of this complaint, no service has been performed, and no one has contacted me.On May 26, I called ARS and spoke with ***** (#******). I asked for a service or contract number but was told none exist. I requested a copy of the contract be sent to *********************** which I provided. I also stated that I want the contract canceled and my $180 refunded. She said the finance department was out but would call me the next day to process the cancellation and refund.I am requesting a full refund of $180 within seven (7) days. If unresolved, I will file complaints with the ************************ and the appropriate state *************************

  

  Business Response

  Date: 05/27/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Refund completed (receipt attached). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******** ******

  ***************

  Taylor, TX 76574

  
  

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would never recommend ARS Rescue Rooter to anyone. My experience has been not only frustrating but completely unacceptable and it began with my sales **** ****** ******(Store # ****).I had a new HVAC system installed on May 5, 2026, and was promised: A 10-year labor warranty A years supply of air filters A receipt for my ****** Nest thermostat so I could apply for a rebateMy system would have an IFlow which it does not None of this has been provided. ****** ****** completely disappeared after the install. Weeks later, he called to say he felt bad for not coming by and offered to send me $100 via Cash App as an apology. I sent my info but of course, he never sent anything, and Ive still received nothing from him and now he is ignoring all form of contact.Even worse, the system stopped working just two weeks after installation. Ive had five different technicians come to my home, and none have been able to diagnose or fix the issue. My home is over 80 degrees daily, and were only at the beginning of summer.These conditions are unlivable for me, my wife, and our small animals. The heat is excessive and completely unacceptable for a household.I have contacted customer service multiple times, asked for a supervisor, and requested both a refund and a replacement system. Each time, Ive been told someone will call me back yet no one ever does. At this point, I feel Im being completely ignored.ARS Rescue Rooter has demonstrated a total lack of professionalism, responsibility, and care for its customers. I have spent thousands of ************************** on a system that doesnt work, with zero follow-up and zero support.

  Customer Answer

  Date: 05/26/2025

  Again today I was scheduled to have the system removed my appointment was rescheduled without informing me . Once again I asked to speak to a supervisor and was told I will receive a call back to which I never receive. At this point, I no longer wish to do business with Ars and would like a complete refund and their system removed

  

  Business Response

  Date: 05/30/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are reviewing the complaint and hope to reach an amicable resolution.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23375361
  
  I am rejecting this response because:
  No solution has been provided.
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/12/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager spoke with the customer who shared that she is satisfied. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve issues with an air conditioning condenser unit I purchased on 6/13/24. The seller, ARS, would not let me speak with a manager for over a week. It was only through persistent calling that I finally spoke with a manager named ******* on 4/18/25. We had a lengthy conversation about my issues concerning their sales person, the faulty equipment sold to me, the installation technicians issues, and their overall poor service. I clearly told ******* I wished to resolve the issues directly with ARS rather than escalate, however, I was willing to invoke their signed Customer Guarantees contract which states If, for any reason, within one year of the date of the original invoice, you are not 100% satisfied with your equipment, we will make every effort to meet your expectations, or remove your equipment and cheerfully refund 100% of your money. ******* said he understood my concerns and that he would get back to me no later than 4/21/25. ******* never contacted me on 4/21/25 so I called ARS on 4/22/25. The dispatcher said ******* would call me back. I again contacted ARS that same afternoon and was told ******* had left work early to handle personal business. After three weeks of not having anyone call me back or provide any correspondence, I wrote the following letter on May 8, 2025 and had it overnighted by ***. *********** show it was received by the ARS ************** on May 9, 2025 at 10:00 a.m. I have documentation as well as audio recordings of my conversation with ******* and a technician should they be needed. ARS has been ignoring my request for resolution for well over a month and will not honor their 100% Unconditional Money Back Gaurantee. For a more detailed explaination of my issues please refer to the attached letter: "05-08-25 Letter to ARS". Thank you for your assistance.

  

  Business Response

  Date: 05/30/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We left the customer a voicemail for callback and hope to reach an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have 2 issues.1. Rescue Rooter installed a new water and sewer line in my home. 4 this they charged $16,750. 4 this price i rightfully expected a turnkey project. many weeks after completion i received a letter from them stating the following: ..."This letter is to inform you that the Electrical Grounding for your home may have been compromised during the water service replacement at your home. The Electrical Grounding must be checked by a Certified Electrician and re-established if necessary." they knew very well that they had destroyed the grounding with the new installation and didn't do or say anything about it. i maintain that they should have covered cost of re-grounding in their price in order 2 provide a complete project. as such, i expect the cost 2 provide a new and satisfactory grounding 2 be covered by them.2. i was told by their project manager that i could get 12-month financing thru ******** and that this could be paid 4 at a rate of $100/month with a lump sum final payment at the end of that period. i have just been informed by ************ that i must pay $368.58/month. i now rightfully expect Rescue Rooter 2 pay $268.58/month 4 the remainder of the payment term as Rescue Rooter has subjected me to deceptive and deceitful practices leaving me in a compromised financial position. they now need 2 reimburse me 4 their unconscionable business practices.

  

  Business Response

  Date: 05/30/2025

  
  American Residential Services, LLC D/B/A **** **** ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We can cover the cost of the electrical grounding. With regards to the financing concern the customer (not the company) receive the loan terms with rates to sign before the work is started via email that we are not part of.         
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our AC wasnt working so we called Right Time/Greenstar home services as they were who installed our system 9 years ago. Its still under warranty for parts, and they told us it needed a new compressor and the out of pocket expense for labor would be $4k+. They then proceeded to completely ignore 6 of our phone calls to schedule the repair. They didnt contact us at all and when we were finally able to get a hold of someone to schedule a time to come fix it, they did not show up and didnt contact us. We then had another contractor come to take a look at it and our compressor wasnt even broken to the point of needing to be completely replaced, it just needed a $15 part. Also, this contractor quoted us a replacement (for the future if it were to need to be completely replaced) of $1500. Right time/ ********* is a total scam. They just want to take advantage of people and take their money. Its disgusting and people need to be aware of this before using them.

  

  Business Response

  Date: 05/30/2025

  
  American Residential Services, LLC D/B/A RighTime ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We left the customer a voicemail for callback and hope to reach an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19 2025 a technician from the local ARS office provided routine maintenance on my residential air conditioning unit. The technician told me that the refrigerant was low and that the capacitor was in danger of imminent failure. He also said the coils were freezing due to the low refrigerant level and that there was a leak in the refrigerant system. The necessary repairs would amount to around a thousand dollars according to the technician. ARS charged $69.00 for this service.Because I have a home warranty I contacted that company for another opinion. I had to pay $125.00 for this service.The Comfort Pro technician found that the refrigerant levels were NOT depleted and the capacitor was operating at maximum levels.The coils froze because the ARS technician left the door open on the inside unit and the system has been operating properly ever since it's condition was verified by the Comfort Pro technician.Last year when I had ARS perform maintenance on my system that technician told me that the capacitor was ***** and in danger of imminent failure. It was obvious from this year's inspection that the capacitor has no rust on or near it so that was also a lie.I have attempted to contact management at the local office but they are unresponsive and their customer service department refuses to connect customers to a supervisor or a manager.Because of the incompetence or outright deceptions I had to pay for an additional, unnecessary service and waste another day of my time.Because I experienced these things two years in a row this Indicates a pattern of deception.I have all the necessary paperwork to substantiate this complaint.

  

  Business Response

  Date: 05/27/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We spoke with the customer and agreed to refund the $69 as a sign of goodwill. No agreement to refund   for her home warranty program company as we have plenty of pictures showing why we recommended what we recommended. We recommend repairs to avoid a system failure;we dont wait until the customer is without air. She went through her home warranty company after us that will not replace any components until actual system failure. We did complete a tune up and gave solid recommendations.
  
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23358958
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *********

  Customer Answer

  Date: 05/28/2025

  The warranty company vendor also took pictures of the fully functional capacitor and the refrigerant level which was not below optimal.

  The ARS tech either had malfunctioning equipment, was not properly trained in the use of the equipment, or intentionally manipulated the readings.  There is No leak in the system as claimed by ARS nor is the capacitor reading less than optimal per specification.

  ARS caused me additional unnecessary expense and time through their incompetent service.

   

  Customer Answer

  Date: 05/28/2025

   
  

  From the CONSUMER:

  Sent 5/28/2025 12:58:51 PM

  The warranty company vendor also took pictures of the fully functional capacitor and the refrigerant level which was not below optimal.

  The ARS tech either had malfunctioning equipment, was not properly trained in the use of the equipment, or intentionally manipulated the readings.  There is No leak in the system as claimed by ARS nor is the capacitor reading less than optimal per specification.

  ARS caused me additional unnecessary expense and time through their incompetent service.

  

  Business Response

  Date: 05/28/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We explained to Ms. ********* the system is functioning but showing signs of a future failure. We provide quotes that are preventative of a system failure, we dont wait until the system has failed. The home warranty company will not replace until the part fails. Weve refunded the service fee as a sign of goodwill, but we stand by our assessment.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23358958
  
  I am rejecting this response because: Comfort Pros' reexamination of my system the next day proves ARS evaluation to be fallacious, either through incompetence or fraud.  No refrigerant leak existed then or now. No low refrigerant level existed then or now.  At near 90 degrees it was nowhere near cold enough to create a false low reading.  In addition no evaluation of the capacitor indicated imminent failure of this part.
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 05/30/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We left Ms. ********* a voicemail for callback. Looking for a copy of the invoice they are asking for compensation for. We hope to reach an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were hired to service my AC unit in April 2025. The had us pay for the service in advance and also forced us into a yearly service contract. They then proceeded to cancelled or just flat out did not show up for 3 strait days worth of appointments. Some of the days saw appointments get pushed from a 8-12 window to a 12-4 window then to a 4-8 window then just cancelled. Two of those days I missed work to be home for their service "window". I have now called on 6 different occasions since my last cancellation to request a refund of the money I was forced to pay upfront for service not rendered, but each time they say they "can not get a hold of a manager, and they have to call me back" but they have yet to follow through with reaching back out. I just want a refund of the money I gave them, and for others to know what kind of shady, dishonest company this is.

  

  Business Response

  Date: 05/29/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have reached out to the customer and provided a refund. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** *****, and I am looking for a refund of $138.58 from **** *****. I was a customer with ********* until they went out of business in May 2024. The parent company ARS/Rescue Rooter sent an email stating that **** ***** was taking over for ********* and that **** ***** would continue to honor existing warranties. I pay $10.66 a month for the *********** Plan (Essential). Under this plan I am entitled to one tune-up visit per year. I called **** ***** and scheduled a maintenance appointment for my Central Air Unit for May 5, 2025. The window of time was I was given was 8am to 12pm. I was promised a first appointment because I had scheduled far in advance. I was told I would receive a text about 45 minutes before the Tech's arrival. By 9:30 am, I called just to see where the Tech was and the agent place me on hold to find the status. When she came back on the line she said that the **** was delayed but he was still coming. I called back about 1/2 hour later and another agent said that there was still a delay but Tech was coming. I called back a 3rd time and was told that there was some kind of emergency and the Tech would be arriving after my window. Because I knew I wasn't being told the truth, I offered to stay home the rest of the day and was told that the Tech would probably not be able to come to my home at all that day. So I asked why did I have to call 3 times. Why didn't **** ***** call me and explain that my appointment needed to be rescheduled? I have since cancelled my warranty with **** *****. However, I have paid $10.66 each month faithfully from May 2024 up until May 2025. Under the terms of the warranty program I am due one tune up visit per year. I do not trust **** ***** and do not want them servicing my unit, so since they did not honor my warranty, I am requesting that $138.58 be refunded to me. Thank you.

  Customer Answer

  Date: 05/20/2025

  Attached is the email showing that **** ***** will continue to honor home service plans.

  

  Business Response

  Date: 05/28/2025

  
  American Residential Services, LLC D/B/A ** ***** ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We spoke with the customer and reached an amicable resolution.We are processing a refund. Per customer she will contact the ******************** when refund is received.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23356113
  
  I am rejecting this response because: **** ***** called and offered a refund on 5/21/25. They said they would refund on my credit card or issue a check. To date, I have not received a refund.
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 06/10/2025

  
  American Residential Services, LLC D/B/A ** ***** ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have placed the check in the mail today (copy of check attached). Customer should receive in the coming days at her home address. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.