Reviews
This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8,603 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDanielle W
Date: 06/02/2025
1 starDanielle W
Date: 06/02/2025
I was tricked into signing up for auto renew with the promise of my first service fee being waived. I was indeed charged $100 service fee and after three separate phone calls to dispute the charge I was told they still had no resolve, and there was an open investigation which they clearly werent actively investigating. I dont know why they think its okay to lie to customers and give empty promises. Terrible customer **********************.
American Home Shield
Date: 06/04/2025
Dear ********,I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to offer my assistance. Feel free to email us at ************************************** with your contract information. Kind regards, American Home ShieldReview fromJames & Lisa J
Date: 06/02/2025
1 starJames & Lisa J
Date: 06/02/2025
I've been paying my monthly dues, and paid the $125 fee for them to send out a HVAC technician. The technician comes out and says our system is fine, however the return is undersized for a 3 ton unit, and we have a little bio growth in the evaporator. We get denied because the bio growth is not covered which is causing tbe system to fail. Then Integrity Air of Ft. *****, sends a quote of $8000 to replace the total system less the duct work, which may need modifications for proper operations of the new equipment. I'd pass right along past AHS if I was seeking a home protection service, oh snap, I will be looking for a home protection service. Seems that they have key words if a technician has in a report that supercedes all other issues and claim that is the root cause and deny coverage, Lowes or ********** have an evaporator coil cleaner for $8.American Home Shield
Date: 06/04/2025
Hello ************* American Home Shield offers some of the most competitive and comprehensive coverage on the market. Whilst we do cover quite a bit, there are some ************************ to your coverage. Kind regards, American Home ShieldReview fromTomica B
Date: 06/02/2025
1 starTomica B
Date: 06/02/2025
If I could chose a 0 star rating I would. American Joke shield is a scam. I had a contractor come out to service my AC unit, claim was denied because contractor stated I had missing parts. The part that was missing was a pipe that would run on the outside of my home. The first *** stated that because it was denied it became preexisting. Asked for retention and was questioned several times on why before I stated that o would hang up and call back to get to retention, I also asked if I was being denied to speak with them. The *** also stated not to discuss my denial with them because it would not help. Safe to say, I did anyway and was able to get a second opinion on my original claim. I would *** RECOMMEND this company to anyone. The only thing they are good for is ***lacing or ***airing appliances. Anything other than that they are quick to say its not in the contract or covered. I be glad when a class action lawsuit is brought up against them.American Home Shield
Date: 06/04/2025
Hello Tomica and thanks for visiting our site. Regarding your coverage, American Home Shield offers some of the most competitive and comprehensive plans available. While we cover a wide range of issues, there are certain limitations and exclusions. We're pleased to see that you were offeredand acceptedthe option for a second opinion. Kind regards, American Home ShieldReview fromJennie M
Date: 06/02/2025
1 starJennie M
Date: 06/02/2025
This company is absolutely terrible. I have had so many issues with verbiage and nonsense on their claims process. I had an electrician come out and he was going to change my outlets out because like 6 of them are worn and old and the plugs don't stay in. AHS called them and asked for details on what they wanted to do, they said that they wanted to switch out the outlets because they are old and worn. They will be switching them out with better newer outlets that are to code. AHS said, you can switch them out because they are old and worn BUT because you said you are going to switch them out with ones that are new and to code we won't approve it because you used the word code and now it sounds like a code upgrade, which we don't cover. I HATE THIS COMPANY - Literally this kind of nonsense is their norm. DO NOT USE AHS!!!!!!!!!!!American Home Shield
Date: 06/04/2025
Thank you, ******, for taking the time to share your experience with us. Were truly sorry to hear that we fell short of your expectations. Our mission is to make homeownership as hassle-free as possible, and I apologize that this hasnt been your experience. Please know that your voice has been heard, and your feedback is being formally submitted on your behalf. Kind regards, American Home ShieldReview fromPhilip F
Date: 06/02/2025
1 starPhilip F
Date: 06/02/2025
Consumers beware! I have been using AHS for almost three years now. I would recommend saving the money you use for your monthly subscription and service fees and subcontract your own repairs/replacements. AHS uses bottom of the barrel contractors to make repairs to your appliances. My most recent experience with AHS was involving my refrigerator. I made a claim for my refrigerator for not cooling properly on 03/31/25. it is now two months later, and my refrigerator is still not fixed. The contactor AHS used to complete to job is *** TECHNOLOGY REPAIRS. *** has 1.7 stars on ****** and for good reason. *** has been dispatched to my house more than four times. Replacing the wrong parts, ordering the wrong parts, and misdiagnosing my refrigerator. *** also has zero communication, won't respond to calls, emails, etc. Now that my freezer door has fallen off and is leaking water, due do improper installation. AHS is insisting that *** has to be the contactor to come back out an make the repairs/diagnostic. I have been nothing but understanding, patient, and professional up to this point with AHS. When I called to explain the new problem with my freezer door falling off, I was told *** was my only option. Even though I was previously promised they would never be assigned to a future work order. When I requested to speak to a supervisor, I was told there weren't any available, but I could request one, and a supervisor would reach out to me in 24 hours. 38 hours later I received a call from the "escalation department" (not a supervisor). The escalation department again promised me that a supervisor would be reaching out to me in another 24 hours to help resolve my issue. It seems every time I call into AHS to get an update, request service, or explain an issue, nothing is every notated correctly, and no one really cares to help. If you are in the market for a home warranty, I would highly suggest skipping over AHS. Sincerely, an extremely dissatisfied customer, ****** *.American Home Shield
Date: 06/03/2025
Thank youPhil for visiting our site. We appreciate you trusting us to provide home warranty services for your home. Our goal is to take the hassle out of homeownership. Rest assured your voice has definitely been heard! Your feedback is being submitted on your behalf. Kind regards, American Home ShieldReview fromJonathan R
Date: 06/02/2025
1 starJonathan R
Date: 06/02/2025
*************. I've called several times to cancel warranty and they continue to attempt to charge my card and bill me when I simply wish to not renew and not continue anything business with AHS.American Home Shield
Date: 06/03/2025
Thank you, ********, for reaching out. We apologize for the inconvenience you experienced. While were sorry to hear youd like to cancel your contract, we respect your decision and have voided the invalid evergreen renewal contract. Kind regards, American Home ShieldReview fromTelana B
Date: 06/02/2025
1 starTelana B
Date: 06/02/2025
Absolutely the worst home warranty experience ever! I placed a service call 5/17/2024. A tech came out 5/20/205. The part needed for ***air was found to be no longer available. I was advised by customer ********************** they needed a writtien ***ort from Whirlpool. I spoke with Whirlpool as did **** from AHS and the ***ort was sent 3 times. At the poit of being 2 weeks without my appliance and hundreds of dollars sent on eating out, I was told AHS can do nothing because they don't have a ***ort. Today the rudest *** from escalations called and told me he wasn't a supervisor and I couldn't speak to anyone else until tomorrow. I am livid. I called corporate and left a message. I am demanding a resolution! Horrible and poor service is all I have experienced. No empathy or understanding. I have continued to pay my monthly membership fee and the service fee but my money is basically stolen because I still do not have a working appliance. Buyers beware of AHS.American Home Shield
Date: 06/03/2025
Thank you ****** for taking the time to share your experience. We truly value your feedback and appreciate your patience. Please accept our sincere apologies if the service you received did not meet your expectations. It is never our intention to leave our customers without essential home systems for extended periods, and we regret any inconvenience this may have caused. We are committed to improving our service and ensuring a better experience moving forward. Kind regards, American Home ShieldReview fromJohn T
Date: 06/02/2025
1 starJohn T
Date: 06/02/2025
Do not get American Home Shield. We paid $80/month for four years. Our water heater went out. I called 8 times, I waited a week, we had no heat or hot water, and the water heater kept flooding our basement. They sent out a technician. The technician complained after two days that American Home Shield had not approved his quote. I called. The technician was frustrated. Finally, I paid $4400 out of pocket to have it fixed. That was over a week ago. American Home Shield is still working through authorization. I called and canceled my policy.Their answer system is extremely frustrating. They have trained people (who sound like they are from another country) to follow a script that gets you nowhere. American Home Shield is my worst decision to protect my home.I never complain or post online.American Home Shield
Date: 06/03/2025
Thank ***, ****, for your feedback. Were sorry to hear that our home warranty service did not meet your expectations and regret your decision to cancel your coverage. Your feedback is being submitted on your behalf. Kind regards, American Home ShieldReview fromRyan G
Date: 06/01/2025
1 starRyan G
Date: 06/01/2025
This company sent out three different plumbers, the first didnt even bother to check the actual plumbing but told us a **** made it impossible to determine why there was a leak in our bathroom, the second never responded, and the third found the leak and began work. They denied the claim because the leak was outside the home, even though it was an internal wall. They then denied it because they couldnt access it. Of course I canceled the policy on April 7 2025 and filed a complaint with the ********************, they refunded me the 100 dollars I paid in April. Then May 26th the charged me as if everything was normal. They refused to cancel our policy today, even though the notes showed we requested it, because the correct department was closed today. This company lies to you and steals your money, and they try and gas light you and steal your time as you are duffles around on the phone and the resolution team provides you no resolution !American Home Shield
Date: 06/03/2025
Thank you, ****, for reaching out to us through this platform. We're sorry to hear that you're considering canceling your contract. To assist you further, please email us at ************************************** with your contract details. Well be happy to forward your request to our ********************* who will contact you directly to complete the cancellation process. Kind regards, American Home ShieldReview fromHeather S
Date: 05/31/2025
1 starHeather S
Date: 05/31/2025
1 star is too generous. Rude, unprofessional, disrespectful, NOT AMERICAN customer **********************... You will spend FOREVER on the phone even after an entire month of incomplete repairs the service is not one of accommodation but total infuriation. If customer ********************** were within driving distance and not overseas they'd surely have a high number of face-to-face encounters. It's beyond me how they are one of the top 5 home warranty companies. In my 40 years of adulthood, American Home Shield customer ********************** is the absolute worst of ANY company of any kind I've ever encountered. ZERO STARSAmerican Home Shield
Date: 06/02/2025
Thank you for sharing your feedback. We're truly sorry to hear that your experience with our home warranty service has not met expectations. It's concerning to learn that youve had a negative impression, as delivering a positive and reliable service experience is our top priority. Please contact me at ****************************************************** so I can investigate this further. Kind regards, American Home Shield
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.