Reviews
This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8,614 Customer Reviews
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Review fromkerry s
Date: 06/05/2025
1 starkerry s
Date: 06/05/2025
We filed a claim with American Home Shield on May 28th 2025. As of June 5th 2025 we have not had a response from any Pro with AHS. They did give us a name and number of a Pro, however, the Pro never got in touch with us, we called several times and finally got someone to answer the phone. This person did not work for AHS and he was in ********* and we live in ****, that's only 1500 miles away. We have called customer ********************** several times, every time we are routed to a person overseas that say they are sorry and understand and they will get this information to the dispatcher. We call every day and we are still waiting for a Pro to contact us. If they don't have anyone to do the job for us, we have someone that can, but AHS will not give us permission, as of yet, to use our own service guy. Still waiting for an AHS Pro to contact us.
American Home Shield
Date: 06/06/2025
Hello *****, it is never our intention to not render service. If you still have a service issue and need assistance we are here to help. For assistance please attach your review and message us with your contract number or property address at *************************************** Kind regards, American Home SheidlReview fromNakia G
Date: 06/05/2025
1 starNakia G
Date: 06/05/2025
If I could I would give this company Negative stars . The information they give you to sign up with the company is a lie. You sign up and have a waiting period of 30 days after signing up then you can file a claim if there are issues in the home. My Air conditioner stop cooling my home 3 days after my 30 day waiting period, I filed a claim, paid my $125 service fee. A tech came out and said my compressor went out in my HVAC system. American shield authorization team denies the claim stating it was not due to normal wear and tear, it was due to bypass wires which caused the compressor to go out. I checked my policy and there is nothing that states a problem is not cover due to how the wires are set in the system. I wanted to cancel immediately, the cancellation team sent a refund for service fee offered to send out another company for a second opinion. Another company came out and said compressor is dead and it needs to be replaced. The authorization team still denied the claim and this time they did not give a reason. I was completely let down thinking they would honor the call contract instead they made up a fake reason to not pay for the repair. Now my family is inconvenienced and burning up thinking we had coverage for our home. The biggest **** out here besides insurance is warranty companies. I would never recommend anyone to sign up and be ******* by this company. You would be better off paying out of pocket because they will take the monthly premiums/service fee and still not honor the agreement for the warranty. They need to be **** because I know they have others victims to their ***m. This company needs to be put out of business due to the lies they tell their customers.American Home Shield
Date: 06/06/2025
Hello *****, American Home Shield offers some of the most competitive and comprehensive coverage on the market. Whilst we do cover quite a bit, there are some ************************ to your coverage. Kind regards, American Home ShieldReview fromMasood A
Date: 06/04/2025
1 starMasood A
Date: 06/04/2025
The Business Model of American Home Shield Feels Deceptive American Home Shield charges customers a monthly fee along with an additional service fee whenever a repair is needed. Once a service request is submitted, they assign the job to the lowest-cost contractoroften one with poor reviews and minimal experience. That contractor contacts the customer, schedules an appointment, and then takes photos or videos of the issue to send to American Home Shield for evaluation.After reviewing the report, American Home Shield decides whether the repair will be covered. If approved, they notify the contractor of the portion theyll pay forleaving the customer responsible for any remaining balance, even though the contractor wasn't of their choosing and may lack adequate ***************** my case, I had a leaking shower faucet that wouldnt shut off and a bathroom faucet with stiff hot and cold water valves. The fix was simple: replace a cartridge in the shower and two in the sink. However, the contractor, Aladdins Plumbing, only took photos during the first visit and returned two days later just to capture a videostill with no parts ordered or repairs scheduled.After four days of delays, American Home Shield denied the repair, claiming a failed cartridge wasnt a result of "normal wear and tear"which is both incorrect and absurd. Cartridges are clearly mechanical components that wear out over time. Their appeal process offers the option to request a second opinion from another contractor, but you must pay another $100 service fee. If the new technician gives a similar denial, you're left with no repair and wasted ******* make matters worse, the technician who visited my home had no plumbing knowledge. I had to guide him on how to access and remove the cartridge, just to identify the issue myself.American Home Shield
Date: 06/06/2025
Thank you for sharing your feedback, ******. Our ultimate goals are to fulfill your warrantys service commitment, and we are usually known for our exceptional service as we strive to help our homeowners "Worry less and live more!. We apologize that we have missed the ***** Kind regards, American Home ShieldReview fromJoshua M
Date: 06/04/2025
1 starJoshua M
Date: 06/04/2025
Company is acting in bad faith. Fraudulent - do not trust their service vendors, take video of them in your house - they wrongfully and consistently deny claims that should be covered by making up arbitrary assessments without fully diagnosing the issue with you appliances. I only gave one star as that is the minimum - 0 STARS DESERVEDAmerican Home Shield
Date: 06/05/2025
Hello ******, I completely understand how frustrating it can be when you believe something is covered, only to find out its not. I sincerely apologize for any miscommunication.Sincerely,American Home ShieldReview fromRyan B
Date: 06/03/2025
1 starRyan B
Date: 06/03/2025
I would give them 0 starts if I could. Complete scam. We have a leak in our house, and they will not even send a leak detection agency to locate it. They have left us hanging for two weeks, gotten cheap plumbers that have differing opinions and have been wrong thus far, and then refuse to pay for modifications or the actual leak because one of the plumbing companies deemed it a secondary leak. It will be the worst money you spend in your life.American Home Shield
Date: 06/05/2025
Hello ****, thanks for your feedback. I wanted to reach out and let you know that, unfortunately, were unable to cover the plumbing concerns related to your leak. We sincerely apologize for any inconvenience this may be causing and appreciate your understanding.Sincerely,American Home ShieldReview fromMelissa M
Date: 06/03/2025
1 starMelissa M
Date: 06/03/2025
We have had a broken refrigerator/freezer for eight months and they have literally spent more on trying to fix this to no avail then it would be if they were to replace the appliance. We have had two companies try to fix it and they have been out for at least ten visits. What a waste and a scam of a company! Save your money!American Home Shield
Date: 06/06/2025
Thank you ******* for taking the time to let us know about your experience. Please email your contract number and address and attach your review to ************************************** and we will be happy to look into your inquiry. Kind regards, American Home ShieldReview fromJuli C
Date: 06/03/2025
1 starJuli C
Date: 06/03/2025
I would NOT use this company. Terrible service, I have waited 2 months + now to get my dryer fixed. And I'm still waiting. I'm the one who calls & texts the ************************************ The customer ********************** can only apologize & that's the extent of what they can do. And good luck getting through to management to complain. It's the same song & dance. It is a nightmare to get any household item repaired or replaced. I will not renew my plan when it is time to. I was hoping for a better outcome.American Home Shield
Date: 06/04/2025
Hello ****, thank you for reaching out on this site. We are sorry to hear that we have not met your expectation. Our goal is to take the hassle out of homeownership and I apologize that has not happen. An email will be coming directly to you for additional assistance with resolution. Kind regards, American Home ShieldReview fromSHASHIL S
Date: 06/03/2025
1 starSHASHIL S
Date: 06/03/2025
I am extremely frustrated and disappointed with American Home Shields handling of my refrigerator claim. Over the past nine months, I have paid ~$700 for coverage, trusting that my appliances would be protected. However, now that my refrigerator has broken, AHS is refusing to cover the replacement, citing a questionable loophole related to a "power surge." I expect AHS to honor the coverage I have paid for and reimburse me for the replacement cost. Initially, I approved the out-of-pocket as well, but they would come out and fix the refrigerator for ~20 days. The last time tech came out on 31st March and 1st April, he said I would have to pay a lot more than $578 assessed. The original refrigerator is a Kitchenaid high-end brand worth $4k with only 7-8 years of use life. The tenant has been living w/o a fridge for a month now, which triggered me to order a replacement fridge so that they are not harassed anymore.I have already spent $125 on an assessment and an additional $85 for a second opinion. After a month-long delay, I have now spent $1,200 on a new refrigeratoran expense that should have been covered under my policy. I initially wanted to get it repaired based on their recommendation even if out of my pocket. They didn't repair it and kept delaying. Eventually, we got tired and ordered a replacement at our own cost. I contacted AHS to cancel my service and remove my credit card from the account, yet my request was denied. Instead, I was offered a free service, but I was still charged in the next billing cycle. This demonstrates deceptive business practices designed to keep my credit card on file for continuous charges, which is *************** worst fears came into play as the tenant is not going to renew their lease.American Home Shield
Date: 06/04/2025
Hi *******,Thank you for taking the time to leave a comment on our site. We sincerely apologize that we were unable to meet your expectations regarding your refrigerator work order under your home warranty. We understand that claim denials can be frustrating and unexpected. Please know that in some cases, denials occur based on the specific terms and conditions outlined in the contract coverage. If you have any further questions or would like us to review your case again, wed be happy to assist. Kind regards, American Home ShieldReview fromGregory G
Date: 06/03/2025
1 starGregory G
Date: 06/03/2025
After nine years as a customer with **********************, weve reached our breaking point. Despite our long-standing loyalty, AHS has repeatedly denied coverage, provided no meaningful benefit or loyalty recognition, and failed to justify the value of their service. Weve paid more in premiums over the years than we've received in actual covered repairs a net loss for us.Most recently, we submitted a claim to repair a faulty shower valve. A technician from ******* Plumbing was dispatched but was unable to remove the valve. He diagnosed the issue and submitted his findings to AHS. AHS denied the claim, categorizing the necessary work as a modification, which they do not cover.This classification is both inaccurate and misleading. Replacing a worn-out valve with a new one is a standard repair not a redesign or reconfiguration of the plumbing system. I communicated this to AHS directly, but they stood by the denial. Notably, two independent plumbing companies also assessed the issue and confirmed that the work required is not a modification but a straightforward part replacement.AHS appears to use the term modification as a blanket excuse to avoid fulfilling legitimate repair obligations. This practice feels deceptive and contrary to the spirit of a home warranty agreement. Were extremely disappointed with how this case and many others have been handled, and we will be discontinuing our relationship with AHS.American Home Shield
Date: 06/04/2025
*******, thanks for sharing your feedback with us. We apologize for your less than satisfactory experience with us. Our records confirm that your contract has been cancelled. Please don't hesitate to get in touch with any future questions or concerns. Kind regards, American Home ShieldReview fromDennis M
Date: 06/02/2025
1 starDennis M
Date: 06/02/2025
IF I COULD GIVE AMERICAN HOME SHIED A -1 I WOULD .THEY DONT CARE AS LONG AS THERE GETTING YOUR MONEY I HAVE A WASHER THATS BEEN DOWN FOR OVER A MONTH. I HAVE HAD CANCELED APPOINTMENTS PARTS ..ISSUES . I HAVE CALLED THEM OVER 10 TIMES AND THEY GIVE ME THE BIG RUN AROUND. THEY USE A-1 APLIANCE REPAIR AS THERE SUB CONTRACTOR . CALLED THEM OVER 10 ALSO NO CALL BACKS AS THEY PROMISED THE WORST HOME INSURANCE OUT THERE STAY AWAYAmerican Home Shield
Date: 06/04/2025
Hello ******, it is never our intention to not render service. If you still have a service issue and need assistance we are here to help. For assistance please message us with your contract number or property address. Please contact me at ************************************** so I can investigate this further. Kind regards, American Home Shield
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