Reviews
This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8,610 Customer Reviews
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Review fromJohn T
Date: 06/02/2025
1 starJohn T
Date: 06/02/2025
Do not get American Home Shield. We paid $80/month for four years. Our water heater went out. I called 8 times, I waited a week, we had no heat or hot water, and the water heater kept flooding our basement. They sent out a technician. The technician complained after two days that American Home Shield had not approved his quote. I called. The technician was frustrated. Finally, I paid $4400 out of pocket to have it fixed. That was over a week ago. American Home Shield is still working through authorization. I called and canceled my policy.Their answer system is extremely frustrating. They have trained people (who sound like they are from another country) to follow a script that gets you nowhere. American Home Shield is my worst decision to protect my home.I never complain or post online.
American Home Shield
Date: 06/03/2025
Thank ***, ****, for your feedback. Were sorry to hear that our home warranty service did not meet your expectations and regret your decision to cancel your coverage. Your feedback is being submitted on your behalf. Kind regards, American Home ShieldReview fromRyan G
Date: 06/01/2025
1 starRyan G
Date: 06/01/2025
This company sent out three different plumbers, the first didnt even bother to check the actual plumbing but told us a **** made it impossible to determine why there was a leak in our bathroom, the second never responded, and the third found the leak and began work. They denied the claim because the leak was outside the home, even though it was an internal wall. They then denied it because they couldnt access it. Of course I canceled the policy on April 7 2025 and filed a complaint with the ********************, they refunded me the 100 dollars I paid in April. Then May 26th the charged me as if everything was normal. They refused to cancel our policy today, even though the notes showed we requested it, because the correct department was closed today. This company lies to you and steals your money, and they try and gas light you and steal your time as you are duffles around on the phone and the resolution team provides you no resolution !American Home Shield
Date: 06/03/2025
Thank you, ****, for reaching out to us through this platform. We're sorry to hear that you're considering canceling your contract. To assist you further, please email us at ************************************** with your contract details. Well be happy to forward your request to our ********************* who will contact you directly to complete the cancellation process. Kind regards, American Home ShieldReview fromHeather S
Date: 05/31/2025
1 starHeather S
Date: 05/31/2025
1 star is too generous. Rude, unprofessional, disrespectful, NOT AMERICAN customer **********************... You will spend FOREVER on the phone even after an entire month of incomplete repairs the service is not one of accommodation but total infuriation. If customer ********************** were within driving distance and not overseas they'd surely have a high number of face-to-face encounters. It's beyond me how they are one of the top 5 home warranty companies. In my 40 years of adulthood, American Home Shield customer ********************** is the absolute worst of ANY company of any kind I've ever encountered. ZERO STARSAmerican Home Shield
Date: 06/02/2025
Thank you for sharing your feedback. We're truly sorry to hear that your experience with our home warranty service has not met expectations. It's concerning to learn that youve had a negative impression, as delivering a positive and reliable service experience is our top priority. Please contact me at ****************************************************** so I can investigate this further. Kind regards, American Home ShieldReview fromJ.O.
Date: 05/31/2025
1 starJ.O.
Date: 05/31/2025
I am writing to formally express my dissatisfaction with the recent handling of my air conditioning repair claim through American Home Shield (AHS), as well as the conduct of the third-party contractor assigned to the case, ******************************When I filed the claim, my air conditioner had stopped working, and I noticed a strange humming sound coming from the outdoor motor. A technician from Max **** Air Conditioning was dispatched by AHS to diagnose the problem. After a brief inspection, he stated that the issue was with the evaporator coil, which he claimed had been damaged due to someone "touching it" and therefore would not be covered under my warranty because it was not considered normal wear and tear.The technician then informed me that replacing the evaporator coil could cost anywhere between $5,000 and $10,000. However, he added that if I chose to have his company do the repair, it would be "much less." He said he would submit his diagnosis to AHS and that I would be contacted about my options. Unfortunately, I had to wait over 48 hours for him to send the diagnostic report.Eventually, I received an email from AHS stating that the issue was indeed with the evaporator coil, which they claimed was not covered under my warranty. The repair estimate provided was $3,079.38.Given the high cost and questionable diagnosis, I decided to get a second opinion. I contacted ****** ************. Their technician inspected the system and found that the actual problem was a faulty motor and capacitornowhere near as severe or expensive as Max **** Air Conditioning had claimed. He replaced both components for just $750, including labor, and my A/C was functioning properly shortly afterward.I am deeply concerned that the original contractor misrepresented the problem to either avoid responsibility or upsell an unnecessary and expensive repair. This not only delayed the restoration of service to my home but also caused me undue stress and sufferings.American Home Shield
Date: 06/02/2025
Thank you **** for your feedback. We sincerely apologize for not meeting your expectations regarding your home warranty and air conditioning service request. While denials are uncommon, they can occur under certain contract conditions. Please know you have the right to request a second opinion within seven (7) days from the date you were informed of the coverage decision. Kind regards, American Home ShieldJ.O.
Date: 06/12/2025
I would like to get my money back that I paid to **** A/***********. I paid him $750 to replace my motor and capacitor. That should be taking care from my home warranty instead of my own expense. That's the reason why I took advantage of that membership just in case something happen to any of our appliances inside the house. All seniors should be aware of purchasing a membership with American Home Shield, specially with their 3rd party they are using (Mac Cool AC) They will try to create more damage to your appliances so they can charge you more than what's it should be.Review fromSkylar O
Date: 05/31/2025
1 starSkylar O
Date: 05/31/2025
Its a never ending fight! Know your plan by heart because one day they will fix the problem and the next, oh they dont cover it. They fix a fan in one room but refuse to fix the second fan with the same problem. Saying they dont cover it. The people they send to your home are also one star rating and have poor attitude and attention. We kept having a leak in our shower and it took over a month and three different pampers to fix it. When they were done and the ceiling needed to be fix, they refused to replace/repair it all. Even tho. Its in the plan. You cant get anyone who speaks clear on the phone and they hang up on you the moment you ask 2x for them to be clear or repeat. They say they cover things and even if you point out page/ sentence of such coverage, they still find ways to deny your claim.American Home Shield
Date: 06/02/2025
Thank you Skylar for your feedback. I'm concerned by your review and would appreciate the opportunity to learn more. Please contact me at ****************************************************** with your contract information so I can look into this further. Kind regards, American Home ShieldReview fromJordan P
Date: 05/31/2025
1 starJordan P
Date: 05/31/2025
AHS was set up by my wife after years of payments from her account, statements coming in her name when we chose to cancel the service the *** told my wife they would and to make sure we did not get billing for the upcoming month. We did just that seen that we did not get charged fast forward the following month we were charged and each month after for 6 months totaling over $600 when my wife called back to dispute the charges she was told she was not the primary and couldnt close the account and we agreed to a free month of service not cancellation. After another month of disputes we continued to get the run around being told the investigation would only take a few days originally now *** after *** tells us something different. Company is a total scam they middle man ***airs and charge you still and dont cover what they say they do in the contract. And if you have a problem you get sent to a call center and given the run around and placed on hold.American Home Shield
Date: 06/02/2025
Dear ******. Your review is concerning to me, and I'd like to know more about it. Please contact me at ****************************************************** so I can investigate this further. Kind regards, American Home ShieldReview fromAshley R
Date: 05/31/2025
1 starAshley R
Date: 05/31/2025
We went back and forth for over a month, 2 different pros (appliance and electrical) were sent out to diagnose the problem with our dishwasher. They ordered parts to fix it. It was never fixed and they did not want to replace it even though it was smoking and not working. I do not recommend this company. Communication was garbage, the technicians will explain to me that this required replacement, however they kept saying it could be fixed. They wanted to push their solution on something they had no knowledge of (based on their explanation to me).American Home Shield
Date: 06/02/2025
Dear ******, Your review is concerning to me, and I'd like to know more about it. Please contact me at ****************************************************** so I can investigate this further. Kind regards, American Home ShieldReview fromJordon A
Date: 05/30/2025
1 starJordon A
Date: 05/30/2025
AHS is criminal. Ive had the same experiences as many other reviews here. In fact, on my 23rd, 6 days before my renewal. I let them know I did not want to renew but the two ***s I spoke to were so pushy that I had to tell them to stop pushing me and cancel my renewal. I also told the *** that I blocked my credit card from being charged by them because I did not trust their practices. Sure enough on May 29th they attempted to charge my credit card the monthly fee. This despite being told on May 23rd it would not renew. They instruct their call center ***s to be predatory in retaining accounts and then do not cancel accounts when requested. This company is not to be trusted.American Home Shield
Date: 06/02/2025
Hello ******. Thank you for bringing this to our attention. I sincerely apologize for the difficulties youve encountered. Were truly sorry to hear that weve lost you as a customer.Please know that your concerns have been heard and your feedback is being formally submitted on your behalf. We value your input and appreciate the opportunity to improve.Kind regards, American Home ShieldReview fromyvonne m
Date: 05/30/2025
1 staryvonne m
Date: 05/30/2025
I was sold on the warranty because of the free HVAC tune up they offer. I got an email yesterday reminding me to schedule it. Today I am told that this offer expired 4 weeks ago. Very DISHONEST and noone can help me.American Home Shield
Date: 06/02/2025
Thank you ****** for reaching out. I'm truly sorry to hear that your recent experience did not meet expectations. I apologize for any inconvenience caused by the tune-up being available only prior to the summer peak season. We genuinely value your feedbackit plays a vital role in helping us enhance the overall experience for all our members. Please know that your concerns have been noted and will be shared with the appropriate team. Kind regards, American Home ShieldReview fromAlexandria B
Date: 05/30/2025
1 starAlexandria B
Date: 05/30/2025
Disappointed in AHSs Logic and Customer ********************** I purchased the ShieldGold plan from American Home Shield and waited the full 30-day waiting period before submitting my first service request. My issue was a range cooktop with a broken glass surface a very straightforward problem that I expected would be covered under the ******* my surprise, I received a notice stating that the technician determined the damage was a pre-existing condition and therefore not covered. This was incredibly frustrating because:How can anyone determine when a piece of glass broke just by looking at it? Theres no time stamp on shattered glass. If it were rust, corrosion, or mechanical failure I could maybe understand. But this? It feels like a convenient excuse to deny coverage on a technicality that cant actually be proven either way.AHS claims to cover undetectable pre-existing conditions, and nowhere in their process was I asked to provide a move-in inspection report or any documentation to prove the damage occurred after the waiting period yet they somehow decided it happened before.This feels like a classic example of a warranty company finding a way to avoid responsibility, and its incredibly disappointing after paying upfront and following their process exactly.American Home Shield
Date: 06/02/2025
Thank you ********** for choosing American Home Shield. Were proud to offer some of the most competitive and comprehensive coverage available in the market.While your plan includes a wide range of protections, please note that there are certain limitations and exclusions that apply. Kind regards, American Home Shield
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