Reviews
This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8,480 Customer Reviews
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Review fromKT S
Date: 05/20/2025
1 starKT S
Date: 05/20/2025
If I could leave less stars for this company I would! THEY ARE A TOTAL WASTE OF TIME! Anytime we had to use them they could not find contractor to service us and then it was up to us to find a contractor that met there guidelines so that we that we would eventually be reimbursed weeks later. They first time our heat went out and it was -7 outside. They did not see a reason to bump us up in priority so we spent over 24 hours without heat and had to make sure our pipes didn't freeze. Second time we had sewage backup into our basement and they still did not see that as an urgent matter and we had to wait 48 hours for them to tell us they don't have anyone for us to work with. Both times this happened we had to pay the $125 service fee to american home shield and also pay the contractor we had to find with in their guidelines then submit redundant paper work to get reimbursed and it took 3 weeks to get a check back from them. Both times we were out over $500 dollars to the contractors and what we paid American Home Shield. ABSOLUTELY A WASTE OF TIME and then people you speak with for foreign, completely incompetent and do not care. Literally any other company would be better then this one!
American Home Shield
Date: 05/21/2025
Thank you KT for sharing your feedback. We're truly sorry to hear that your experience with our home warranty service has not met expectations. It's concerning to learn that youve had a negative impression, as delivering a positive and reliable service experience is our top priority. Kind regards, American Home ShieldReview fromPrasuna P
Date: 05/20/2025
1 starPrasuna P
Date: 05/20/2025
American home shield is a terrible warranty company and do not cover everything and ask you to pay out of pocket costs for most of the issues. If any issue is emergency and causing external damage, they are not going to take their own time sending a technician to fix it. It is not worth it. They are not good.American Home Shield
Date: 05/21/2025
Hello *******, American Home Shield offers some of the most competitive and comprehensive coverage on the market. Whilst we do cover quite a bit, there are some ************************ to your coverage. Kind regards, American Home ShieldReview fromManohar G
Date: 05/19/2025
1 starManohar G
Date: 05/19/2025
My refrigerator stopped working, and AHS assigned a technician who refilled the Freon twice in one week without fixing the issue. He then ordered parts, but its been over five weeks with no update. Both AHS and the repair company keep saying the parts are on order with no timeline for repair. Ive called 3040 times with no resolution.When I escalated, AHS offered a small cash-out that isnt enough to cover the repair myself. They refused to replace the unit and claimed theres no time limit for repairsit could take indefinitely. Their customer ********************** has been unhelpful throughout. Extremely disappointing experience and a waste of money on their plan.American Home Shield
Date: 05/21/2025
Dear *******. We are sorry to hear about the experience you had with us was less than ideal. We know in most cases that parts have to be ordered which could cause delays with getting repairs completed. Weve submitted your comments on your behalf for further review. Kind regards, American Home ShieldManohar G
Date: 05/23/2025
Thank you for your response. Its been six weeks, and theres still no sign of the repair being completed. The repair company scheduled and canceled appointments three timeseach time on the day of the appointment. We stay home and miss work, only for no one to show up, which is frustrating and a waste of time.All of this happened just this week, including today. No one showed up again, and they didnt even inform me or rescheduleI had to call them myself. I can provide proof of all the rescheduling and todays no-show. This constant rescheduling and poor communication reflect very poorly on both the repair company and AHS. The vendor AHS chose is clearly not reliable.I hope AHS understands that customers are paying for ********************** plans and expect service in return. Please take responsibility for the delays and provide a quicker resolution.Review fromDani S
Date: 05/19/2025
1 starDani S
Date: 05/19/2025
CANCELLED the service! The companies they source are scammers and crooks!!! Ive had AHS for 14yrs the earlier years were great come the last 6yrs the service is trash! They contact with companies who rate less than 3stars on ******! *** had companies to ghost after theyve come to our home and I have to wait 3wks+ for AHS to resolve what!?? Ive had other services men try to give us a bill for the work thats covered they claim is not!!! DO NOT CONTRACT with AHS they source out scammers and crooks.. (maybe not all but the majority) Ive posted on every platform!!!American Home Shield
Date: 05/20/2025
Thank you **** for sharing your feedback. We're truly sorry to hear that your experience with our home warranty service has not met expectations. It's concerning to learn that youve had a negative impression, as delivering a positive and reliable service experience is our top priority. Weve submitted your comments on your behalf for further review. Kind regards, American Home ShieldReview fromJohn T
Date: 05/19/2025
1 starJohn T
Date: 05/19/2025
THE ABSOLUTE WORST! DO NOT...REPEAT DO NOT DO BUSINESS WITH THEM. If you choose to...good luck!American Home Shield
Date: 05/20/2025
Dear ****. Your review is concerning to me, and I'd like to know more about it. Please contact me at ****************************************************** so I can investigate this further. Kind regards, American Home ShieldReview fromM. M.
Date: 05/18/2025
1 starM. M.
Date: 05/18/2025
I am never one to lodge a complaint, however, my service with AHS has been ATROICOUS. I have had this service for almost 5 years now and this is my one of my first ever service requests that I have ever filed. I am on day 6 of no AC in the Texas heat and I filed a service request as soon as I noticed the issue with my AC unit. My service claim was assigned to a contractor that is over 50 miles away from me, and I can almost guarantee that there is a contractor associated with AHS that is closer (I am located in the ****, ** area). I had to reach out to the contractor for scheduling after they had not contacted me to schedule service. Upon scheduling, I waited at my home for over 4 hours on the scheduled day of service. I ended up having to contact the contractor upon a no-call no-show only to be told that they would unfortunately have to reschedule for the next day. I then waited at my home for 5 hours (they were over 1 hour late but did communicate that they were coming upon yet another phone call initiated by myself) only to have the contractor at my home for 20 minutes or less to "diagnose" the issue. The diagnosis was "dirty interior coils" on the system, despite the fact that the coils had been cleaned less than a year prior. Additionally, the inside fan motor was in my opinion humming and was arguably the issue. This was not diagnosed by the contractor but is rather my educated opinion. The contractor stated that he had to have authorization to perform service of "cleaning the coils" and that upon approval by AHS he would then perform said service. He stated that this approval could take up to 24-hours so he and his assistant left. I have called AHS twice over the past two days and had horrible experiences on hold, escalating the issue, and attempting to speak to a supervisor. I can honestly say that this is one of the first online reviews I have ever given a business and I would 100%, unequivocally, NOT recommend AHS to anyone based on my experience.American Home Shield
Date: 05/20/2025
Thank you ***** for sharing your experience. Were actively working with our contractors to prevent similar issues in the future. Providing exceptional service is our top priority, and I sincerely apologize for not meeting your expectations. To help avoid further delays, the cash-in-lieu option remains available to you. Kind regards, American Home ShieldM. M.
Date: 05/26/2025
This option was never offered to me even upon escalation. I was able to have a local service technician come to my home within 1 hour and my unit was repaired. The local technician stated that the service contractor who came to my home was not even correct in his diagnosis of the system. I have since canceled my contract with AHS based on the horrible customer ********************** I received.Review fromBarbar A
Date: 05/18/2025
1 starBarbar A
Date: 05/18/2025
Ahs ***** my frig had issues I called on April 12 2025 someone came the following week had to order parts. May 1 a new tech came for that appt after the fact the frig thawed out flooded our hard wood floor he said the 1st tech ordered wrong parts, so he ordered the parts he thought it was camp back on may 14th, he put a defrost control on a new power cord since the first tech cut my power cord and didnt say a thing and second tech order a gasket for my door so they sent a dark gray one and a light gray so he put two different colors on my frig you can see the gaskets on the sides when the door is shut and evaporator he left I started loading the frig all the power went completely out I immediately called that tech he came back and I also called ahs lol he came out the old defroster part on. . He left now I have the freezer with ice everywhere again. I have talked to ahs several times now they want to come back the 20th and I received another part . How long do I do without a fridge I have lost food over and over because of the idiots I want the fridge replaced at this point. This shouldnt have taken a guessing game even the last tech said it is internal and cant be fixed. He said he told ahs that but seems to be no record of that on file.American Home Shield
Date: 05/20/2025
Thank you ******* for sharing your experience with our service contractor. We apologize for any inconvenience caused by the delay in restoring vital systems in your home. This does not meet our standards, and we regret any frustration this may have caused. Your feedback is being submitted on your behalf. Kind regards, American Home ShieldReview fromCraig S
Date: 05/17/2025
1 starCraig S
Date: 05/17/2025
Heres AHSs method of not paying for a repair: Something breaks thats covered by them. In my case, a heated water tank. I submit a claim, I paid the $100 deductible. They send out their plumber. Their plumber states all the plumbing going into my water heater is out of code, and they need $2500 to get it up to code, THEN theyll replace my water tank. You DO NOT get to hire your own plumber-it must be the one they have contracted. So, I hired a very reputable, very experienced plumber to get his opinion, and he told me not one thing is out of code. So next I went and looked at the prior AHS plumbers reviews, and they all stated the same thing: hes a fraudulent contractor who makes AHS customers claims so expensive that they cant afford to get the repairs done, and then AHS is off the hook, and youre out $100 that you cant get back. I called AHS to cancel our contract, and they charged me $52 to cancel, which was nowhere in my agreement with AHS. I will attempt to get that refunded, because its a scam too. Stay away from this company, and put money aside for appliance repairs. Thats what were going to do from now on.American Home Shield
Date: 05/20/2025
Thank you ***** for bringing this to our attention. We apologize for the difficulties you experienced and regret losing you as a customer. Kind regards, **********************Review fromDon C
Date: 05/17/2025
1 starDon C
Date: 05/17/2025
They denied my claim to fix a small electrical wire. So I paid $485 out of pocket and they wouldn't even refund the additional $125 service fee charge? I wouldn't recommend american homeshield.American Home Shield
Date: 05/19/2025
Dear **** Thank you for reaching out. I apologize, but AHS does not provide coverage for exterior wiring. If you need assistance in the future, well be here and happy to help.Sincerely,American Home ShieldReview fromSusan A
Date: 05/16/2025
1 starSusan A
Date: 05/16/2025
I have been waiting on a dryer repair for 6 weeks! SIX WEEKS!!! Each week is a different story of why we are still waiting. We have asked for different companies to "fix" dryer each time an excuse. Today was THE DAY a dryer was supposed to be fixed, my husband took off work, for heating element to get installed. Nope, he didn't come. He called American homesheild, again..... at 7:19 pm he called back to American homesheild, still excuses! After 5 weeks I was told we would receive our $100 repair fee back. Still haven't got repair fee credited to my account. If you are looking for a home warranty don't get American homesheild. They don't handle problems, always have an excuse and 6 weeks waiting in a heating element is pitiful. Worst customer ********************** ever.American Home Shield
Date: 05/19/2025
Dear *****, thank you for bringing this issue with your dryer to our attention. I'm happy to look into this and work toward a resolution. I'll email the address listed. I look forward to speaking with you.Sincerely,American Home Shield
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