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Business Profile

Home Warranty Plans

American Home Shield

Headquarters

Reviews

This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Home Shield has 5 locations, listed below.

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    Customer Review Ratings

    1.85/5 stars

    Average of 8,603 Customer Reviews

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    Review Details

    • Review fromPAUL B

      Date: 07/30/2022

      1 star
      PITIFUL service weve been without our stove working correctly for 6 months AHS wants another contractor to come behind another contractor with no parts, no info, while charging another service fee! Last contractor came from 80 miles away!?!?! New contractor cant come for a week !!No records of last contractors findings says AHS!!!!!!!!Now Im being told no records of previous contractor exist!! 5 STARS for FAILURE to treat their customers right!
    • Review fromAnita B

      Date: 07/30/2022

      1 star
      Terrible service. Been trying to settle a claim for almost two months. Keep getting run around. Would not recommend to anyone. The contractor they use for plumbing is the worst. They have terrible rating on BBB.
    • Review fromVickie P

      Date: 07/30/2022

      5 stars
      I saw it on TV and it looks like a good plan to have for the mo wy
    • Review fromLouis R

      Date: 07/30/2022

      5 stars
      Had a policy for years. No complaints except the yearly price increase. Normally get things completed within about a week.
    • Review fromJohnnie T

      Date: 07/30/2022

      1 star
      My AC went out. I contacted AHS. It takes an hour by phone and if you try to start a claim online the app messes up. They took my ****** deductible, then waits till I contact them again on Friday evening to tell me they can't get anyone to come out and I'll have to find someone myself. So not AC over the weekend until I can find someone to come out. They were quick to get my money but their service is horrible.
    • Review fromJOSEPH J

      Date: 07/30/2022

      1 star
      I would give zero (0) stars, but that isn't an option. Terrible customer **********************. ** hours ago, we submitted a request for service. The service payment was drafted on the second day. There is still no contractor assignment. Now, customer ********************** says ** to 48 BUSINESS HOURS (it is Friday night) to review and approve an authorization for us to contact a contractor. That will be Tuesday, a TOTAL of SEVEN days with no service (they got their payment six days ago).
    • Review fromRENEE S

      Date: 07/30/2022

      5 stars
      AHS has great prices and offers an awesome discount. AHS has respectable workmanship and the monthly payment options make it approachable for those on a budget.
    • Review fromLisa S

      Date: 07/30/2022

      5 stars
      Polite , professional and thorough. The techs explain everything and are pleasant. Office staff is also very friendly
    • Review fromMiguel D

      Date: 07/30/2022

      5 stars
      Outstanding service, I highly recommend AHS because you will get your problem solved by high qualify professionals.
    • Review fromChuck R

      Date: 07/29/2022

      5 stars
      The agent was courteous, friendly and concerned about our needs

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