Reviews

This profile includes reviews for American Home Shield's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Home Shield has 5 locations, listed below.

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  American Home Shield

  3400 Players Club Pkwy Ste 300 Memphis, TN 38125-1731

  
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  Home Security of America

  Unlisted Milwaukee, WI 53201

  
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  American Home Shield Corporation

  1051 N Kirk Rd Batavia, IL 60510

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  American Home Shield

  Macon, GA 31210

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  Home Security of America, Inc.

  PO Box 650993 Dallas, TX 75265

Review Details

• Review fromDonald b

  Date: 07/15/2022

  5 stars
  With the exception of one time i have had great service...that time it involved a plumber.....i call ahs and they resoveded the problem....i was satisfied

• Review fromMiguel R

  Date: 07/15/2022

  5 stars
  Excellent, professional, fast and service. I will recommend it to all my family.

• Review fromGiddon B

  Date: 07/15/2022

  5 stars
  Had a serious failure of the A/C unit - both the outside condenser and the inside chiller failed. AHS worked our miracle to get the necessary parts in less than 3 weeks and get the repair done by extremely professional team.Many thanks AHS for excellent job.!!!

• Review fromDamon M.

  Date: 07/15/2022

  3 stars
  Ive had good and bad experiences with AHS. Lately however it was terrible. Our AC went out, immediately placed a service call. The company that they sent out, did not make their arrival known so they left without trying to contact us by leaving a message or calling us again, we were home. We have a gate on our property, the dogs werent barking so I dont know that they were even here. Four weeks later after many, many calls, texts, emails with AHS and Quality HVAC LLC that AHS dispatched, saying this was escalated they eventually told us we have to place another service call. Which cost another $100. Why do I have to ***** for something that was never addressed in the first placed and that I have spent up to an hour every day on the phone to get this resolved. Unacceptable, horrible and inexcusable

• Review fromDim K

  Date: 07/15/2022

  1 star
  DO NOT WASTE YOUR MONEY on American Home Shield (AHS)I have 3 properties with American Home Shield (AHS) but based on my latest experience with AHS' lack of service, delays upon delays, and their people dropping the ball over and over, I will be firing AHS and will look for a dependable company to get home warranty services from. I have no idea how American Home Shield (AHS) stays in business !They have been sued before, but apparently they have not learned anything.I have been waiting for 2 weeks now to have my dishwasher fixed; I have been on the phone with them and with their so called ************************ and all their *********************** knows how to do is significantly escalate the additional waiting time.The people I have been talking to for 2 weeks now -trying to get them to send another contractor out, (because the first one they sent has dropped off the phase of the earth!)- are totally clueless and keep repeating some script AHS has given them.It has been two weeks now, and now they are telling me i have to wait 3 more days -until Monday- to make a decision.This company deserves Absolutely 0 stars, but had to enter 1 in order to submit the review.DO NOT WASTE YOUR MONEY on American Home Shield (AHS) !THIS COMPANY IS TOTALLY USELESS !

• Review fromBrandi P

  Date: 07/15/2022

  1 star
  My first time filing a claim with AHS has been a disaster . I filed a claim on May 12 for a compressor for my AC unit. It is not July 15 and the part still has not been processed . It was not escalated until July 12 . 2 months after the initial claim! They are still unable to tell me when I can expect the part to come. I live in ******* ***** its over 100 degrees outside and we have no air conditioning for 2 months ! Our children have been displaced due to the heat its just a nightmare ! You cant directly talk to anyone , you just have to wait 2-3 days and call back ! Its just frustrating at this point

• Review fromTracy B

  Date: 07/15/2022

  1 star
  DO NOT WASTE YOUR MONEY! I placed an order to have a sump pump repaired and it was a total nightmare. The contractor was extremely unprofessional. I had to keep calling the contractor and when he finally came to my home on a Friday, he sent a "helper" in to inspect my sump pump. The "helper" told me my contract DOES NOT cover the **** of sump pump I have (a sump pump is in my contract), gave me a quote, and shared he does not work on weekends. I asked the helper for a date and he told me he'd ask the contractor. He went to the truck and they left. He never contacted me. I was charged $106.63 for this in addition to my monthly **** of $85.29! I called AHS to complain about the contractor's unprofessionalism and to request ANOTHER contractor. I was told I would be charged again if I was assigned a new contractor. The AHS rep told me they would try to reach the contractor to schedule an appointment. After calling AHS a few more times, the contractor NEVER contacted them. I asked to be reimbursed for $106.63 and cancel my contract. I was then told I would be reimbursed and new contractor would be assigned if I did not cancel my contract. They told me I would be reimbursed and assigned a new contractor. This never happened! I called again and asked them to cancel my contract. The rep then tells me I will be charged $79.99 for canceling my contract! Seriously? After almost three weeks of trying to get service for an item for which I pay a monthly fee, being charged for a quote I was not reimbursed, and never having anyone reassigned to complete the repairs? What a RIP OFF!!!!!

• Review fromShelly H

  Date: 07/15/2022

  1 star
  I paid extra for the pool coverage. I had them out several times and they charged me each time. The work they did do was not correct and had to be repaired by another repair person. It was a total rip off and do not waste your money on this service.WATERTIGHT POOL AND SPA, LLC was their subcontractor. The washer appliance repair took forever- he replaced many parts and also charged the 75 dollar fee for service. less than a year later I had to buy a new machine. Do not waste your money on the warranty and sellers offer to give your buyer something else- American home shield is not worth the money and will actually cost you more money for the repairs overall. They have not fixed any of my request correctly.

• Review fromSharon E.

  Date: 07/15/2022

  1 star
  American Home Shield is the worst company I have ever dealt with! We have NOT had A/C for 1 week and will probably be another week . It's 107 degrees outside. We are on an expedited list due to the heat but that is doing NO GOOD.!!!!! Then to make it worse American Home Shield doe not pay for FREON so our **** will still be *******!!! after they replace the compressor. No one told us this about not paying for the ****** Another warranty company we talked to DOES pay for FREON . You cant talk to a supervisor at AHS and no one speaks clear English. This has been a total nightmare. They don't have problem taking your premiums but DO NOT want to help do the work!!!!!!!!

• Review fromChristopher F

  Date: 07/15/2022

  1 star
  I had American home shield from the day we bought our home in ****. Monthly service fee was extremely low in the beginning and over the years, I had to use them from normal appliance repair, drain clogs, etc. they replaced my hot water heater the same day when it started leaking, and replaced a garage door opener. The last few years however, the service got worse and customer ********************** was outsourced to non-English speaking representatives. Delays in service or no service the last few years when I started having issues with my A/C. In the middle of summer the A/C had issues and multiple service calls for the unit freezing up. I had multiple techs tell me the compressor needed to be replaced, but they wouldnt authorize it. I had wires burn off, and some silliness with R22. Anyway, it took me 6 months to finally get it replaced, multiple emails to the office of ********************* the companys CEO, and **** dollars out of pocket. Not what I was paying $80.00 a month for.