Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,189 total complaints in the last 3 years.
- 4,741 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shipped an iPhone 12 Pro Max internationally through FedEx on May 25th, 2025 12:46 PM. The tracking only updated on May 27th, 2025 and May 28th, 2025. Tracking last updated on May 28th, 10:31 AM in *****. The expected delivery date to ******* was June 2nd, but the package has not moved since May 28th.I called FedEx customer service on June 3rd, was told they would initiate a locate the package request and I would receive a call within 24 hours. I never received the promised call. I called again on June 4th, and the representatives I spoke with were unhelpful and inconsistent one told me the package was in *****, another said **************, while the tracking still says Miami. No clear answers or updates were provided, and the staff seemed confused and indifferent about the issue. On June 5th, I finally received a call stating the package is now considered lost in transit. This is unacceptable for an expensive item and international shipment. I received no proactive updates and had to chase down answers myself, only to be told it was lost without clear next steps or resolution. I am seeking either the full value of the lost item to be reimbursed, or for FedEx to take accountability and escalate this matter properly. At a minimum, I expect a professional investigation and a prompt resolution given the value of the item and the poor experience Ive had so far. The value of the Iphone was $369 and I paid $202.14 for the shipping through FedEx
Business Response
Date: 06/13/2025
Dear Nicolet Trail,
We regret any problems you encountered while inquiring about the status of your shipment. After exhausting all our search options, we regret that we are unable to locate a package based on the information provided. Your claim has been processed in the amount of $369.00 and the shipping charges have been reimbursed based on the original method of payment. On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 06/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
Nicolet Trail, FL 33068Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order on June 1st for a wedding on June 7th. Ordered because paid shipping says deliver June 5th. (1) order placed 6/1/25 shipping date of delivery 6/5/25 (2) 6/5/25 - 7 am fedex tracking says out for delivery (3)6/5/25 - 12pm fedex tracking says delivery exception - request to be held (not by me as I need this package)(4) called FedEx to get info on when it would be delivered and filed a complaint. Told it would be delivered ASAP (meaning next day)(5) 6/6/25 - 4:58 am fedex tracking says request to be held - again not by me so by who????(6)called to follow up with complaint and file another told would be delivered ASAP. Unless package is delivered before 9 am June 7th (when I need to get ready and leave by 10) on Saturday I will have not be able to wear this dress for its purchased purpose.Customer Answer
Date: 06/09/2025
Their website says they deliver on Saturday and Sunday. Well, Saturday and Sunday both came and went and no package. And still as of 2:00 pm on Monday, no package.Business Response
Date: 06/12/2025
This is in response to your inquiry addressed to the Better Business Bureau.
Voicemails were left in regards to the FedEx package tracking number you provided TRK#********************. FedEx Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Inclement weather conditions impacted our operation during the time in which your shipment was transported. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
Respectfully,FedEx
Customer Answer
Date: 06/12/2025
Complaint: 23436518
I am rejecting this response because: The expectation of delivery was on June 5th, 2025. At the time of purchase, the item was listed with a guaranteed delivery date that was two days prior to when I needed it. Based on that commitment, I proceeded with the order and made related arrangements accordingly.
However, the item did not arrive as scheduled when I placed my order. As a result of this delay, I was forced to incur additional, unplanned expenses to secure a replacement or alternative solution in time. These costs would not have been necessary had the original delivery date been met, (or even slightly delayed) as indicated during checkout.
Im requesting that this matter be reviewed, and any consideration you can provide regarding the expenses incurred would be greatly appreciated. (And in the future, instead of giving a delivery date (that is not going to be guaranteed) give a delivery date window such as June 5th - June 9th, that way a later delivery date would keep customers from expecting shipments on a specific date and ordering items that will not arrive in time for the intended purpose.)Thank you for your attention to this matter.
Sincerely,
**** *******Business Response
Date: 06/13/2025
Dear **** *******
This is in response to your inquiry addressed to the Better Business Bureau.
This is in response to FedEx package tracking number you provided TRK#********************. Because your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx for any assistance that they require with a claim. The package was tendered to FedEx on 06/03/2025 and was delivered on 06/09/2025 which is within the five to seven days that is allotted for this service type.
Respectfully,FedEx
Customer Answer
Date: 06/13/2025
Complaint: 23436518
I am rejecting this response because: I didn't really expect to get any help in this matter from FedEx, but do believe they are, at the very least partially responsible, the delivery date that was promised when I made the purchase and paid for shipping (rather than pick up for free) was not when it was delivered. AND the days that it was scanned, it was put in as 'requested to be held for later delivery'. I did not request that and find it an unethical way do conduct business.I will be speaking with the shipper but once FedEx has the package they have no control over when it gets there. I will also be speaking with the shipper about a request to have a note put on my account to avoid shipping any order for me thru FedEx in the future. *** delivers to my address on time 90% of the time.
And one other thing, there was no inclement weather during that whole week from the original location to the destination location, I checked. Other than a little rain shower and the sun being out and it being hot outside, the weather was perfect for the whole week.
So in conclusion, I am rejecting your response and without FedEx taking some responsibility for the lack of action that was taken, I will continue to reject.
Sincerely,
**** *******Initial Complaint
Date:06/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I seem to have an issue with all of my packages that are delivered by FedEx. My package was scheduled to be delivered 6/5/25. I received a message that it was out for delivery at 8:34 am and later on 1:55 pm received a message that due to operational reasons package is delayed until 6/6. I received a message on 6/6/25 saying it was out for delivery and two hours later its delayed again and wont be delivered. I understand things happen but this seems to be the norm with all of my packages delivered by Fedex, whats really going on?I want my package.Customer Answer
Date: 06/10/2025
This complaint can be closed. FedEx resolved the issue on Friday. ThanksInitial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed $54k of jewelry via FedEx. I under-insured it but I did insure it for $12k. The jewelry magically went missing and an empty box was delivered to the business I sent it to. It had been opened, the jewelry was taken out, and it was taped back shut. I've been in touch with several employees and received an email that my claim had been approved. They are sending a check for a measly $1200. I called the company and she told me about some vague limited liability that's not readily available on their site. They certainly took the money of $220 to insure it and when their employees stole my jewelry, they are no longer liable. This is unacceptable in every way possibleBusiness Response
Date: 06/10/2025
Good morning Ms. ***************** claim has been escalated and reviewed by the ******************** Office. I would like to apologize that our website does not flag items that come with a limited liability amount. That is something that we have been working on but are not there yet. Per the terms and conditions for shipping, which can be found in the FedEx Service Guide, all jewelry is held to a maximum limited liability amount of $1000. For any amounts over that, you need to provide your own outside insurance coverage. I apologize that the package was damaged, and the pieces have gone missing, but we are unable to make any further payment beyond the $1000 that you have already been paid.
Regards,
****** *. | ******************** Office | FedEx
Business Response
Date: 06/10/2025
Good morning Ms. ***************** claim has been escalated and reviewed by the ******************** Office. I would like to apologize that our website does not flag items that come with a limited liability amount. That is something that we have been working on but are not there yet. Per the terms and conditions for shipping, which can be found in the FedEx Service Guide, all jewelry is held to a maximum limited liability amount of $1000. For any amounts over that, you need to provide your own outside insurance coverage. I apologize that the package was damaged, and the pieces have gone missing, but we are unable to make any further payment beyond the $1000 that you have already been paid.
Regards,
****** *. | ******************** Office | FedEx
Customer Answer
Date: 06/10/2025
Complaint: 23434174
I am rejecting this response because:
******,If FedEx does not insure items beyond $1000, they should not accept insurance on their site. This is a scam. Not only that, the fact that one of your employees has stolen my jewelry adds insult to injury. You are protecting a thief while ripping off a customer. Your site allowed me to purchase an insurance policy of $12000.00. FedEx needs to honor that. If they dont, I will be shouting out to the world what you have done and will be forced to contact a lawyer.
Sincerely,
******* *****Business Response
Date: 06/12/2025
Good morning,
The terms and conditions for shipping limits the amount of value that can be placed on jewelry and several other products but not all items which is why the website cannot limit the amount that is entered, In the section on Declared Value and Limits of Liability, Subsection G. outlines those items that are limited in value.
G. Shipments (packages or freight) containing all or part of the following items are limited to a maximum declared value of US$1,000:
7. Jewelry, including, but not limited to, costume jewelry, watches and their parts, mount gems or stones (precious or semiprecious), industrial diamonds, and jewelry made of precious metal.
Subsection M of that same states that regardless of the value entered the maximum liability amount is all that we are responsible for.
M. ANY EFFORT TO DECLARE A VALUE IN EXCESS OF THE MAXIMUMS ALLOWED IN THE FEDEX SERVICE GUIDE IS NULL AND VOID. OUR ACCEPTANCE FOR CARRIAGE OF ANY SHIPMENT BEARING A DECLARED VALUE IN EXCESS OF THE ALLOWED MAXIMUMS DOES NOT CONSTITUTE A WAIVER OF ANY PROVISION OF THE FEDEX SERVICE GUIDE AS TO SUCH SHIPMENT.
I truly apologize but we have met our obligation as the maximum value that can be paid on jewelry has been met. There will be no other payment on this claim.
Regards,
****** *. | Executive Management Office | FedEx
Customer Answer
Date: 06/12/2025
Complaint: 23434174
I am rejecting this response because:your website also says this (see above images). I have contacted an attorney.
Sincerely,
******* *****Initial Complaint
Date:06/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday, June ******, FedEx Ground delivery driver threw a very large and heavy object into my front yard. It is not mine. It appears to be a very large rolled up room sized rug that is at least 8 feet long and weighs 31 pounds. Per the shipping label, it should have been delivered to ************************************ but it was dumped at my home located at ************************************. Those streets are miles apart. Its blocking my driveway, access to my small home and creating a fire and safety hazard. As soon as I became aware of FedEx's dumping, I called their Customer Support people multiple times, giving them my address and the correct delivery address so that FedEx could deliver it to its rightful owner. FedEx Customer Support personnel told me repeatedly that a FedEx driver would return and take it, which didn't happen on 6/5/25. Then I was told it would be picked up on 6/6/25. Still waiting. Case number C-193015218. I want this package removed from my property. FedEx needs to stop dumping packages wherever. Try giving customers what they ordered and paid for.Business Response
Date: 06/12/2025
Dear : ******** ******,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 289324227133.
Your concerns regarding the package received in error have been brought to the attention of local management for review. This was addressed internally with the driver (s) servicing your area. Thank you for bringing this matter to our attention. I have been advised that the package has now been retrieved from your location and delivered correctly.
On behalf of FedEx, we regret any inconvenience you were caused.Respectfully,
FedEx
Customer Answer
Date: 06/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******** ******3744 PO Box*****, NJ 07083Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A large FedEx package not addressed to me was misdelivered to my home in February 2025 and left outdoors in the rain. Despite over four months of communication, including two open case numbers (C-180510603 and C-186254313), FedEx has failed to retrieve the package. The items are now water-damaged, decomposing, and have damaged my deck while attracting insects. I have documented chat transcripts and an explicit written message from FedEx Help (via X) stating that I could discard the items if they werent picked up. They have not responded since and appear to have blocked my account on social media.Business Response
Date: 06/11/2025
Dear ******,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns regarding the package received in error have been brought to the attention of local management for review and have been picked up. This will be addressed internally with the drivers and management serving your area.
On behalf of FedEx, please accept our sincere regrets for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the FedEx in reference to complaint ID ********, and I accept their proposed resolution. Most importantly, the misdelivered packages have finally been picked up after four months.
The time wasted on this undisputed failure by FedEx was remarkable. I also remind FedEx of the inconvenience their actions (or lack thereof) have caused me and my wife by having a heap of decomposing boxes in front of our main entrance door for 120 days. It therefore remains highly disappointing that I will not be reimbursed for my time and inconvenience.
Sincerely,
****** ****************************************, FL 32312Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a shipment through Fedex and the package was delivered to the wrong address, the package had a value of $ 700 and they only want to recognize $ 100, they claim that I did not buy the package insurance, the truth is that I did not know that the package had to be insured since they never offered me the service, they lost my package by delivering to the wrong address and that caused me an economic loss, I trusted their services and now this problem has happened to me, I just need them to pay me for my package $ 700, I have already sent them several emails with proof of the value of the item and they do not respond to any of them, the claim number is C-190852650Business Response
Date: 06/10/2025
Good morning Mr. ********************** claim has been escalated and reviewed by the ******************** Office. Any package that does not have a declared value placed on it at the time of shipping, is held to a maximum liability amount of $100, regardless of actual value. Since this is your first claim and you were not aware of this, I will reopen your claim and pay the balance of $600 as a one-time goodwill gesture. For any future shipments that you may have, please provide a declared value or those packages will be held to the $100 maximum liability rule. We value you as a customer and hope that you will continue to use our services for your future shipping needs.
Regards,
****** *. | ******************** Office | FedEx
Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** **********, DC 20019Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday, May 16th, I purchased a FedEx shipping label. On May 17th it got excepted. Two days later updates stopped. I tried endlessly to find out what happened to my package. What I know is that FedEx claimed they outsourced it to the ****. **** changed the tracking number on the package and it currently listed on their website as Unpaid. **** wants me to pay shipping, but I already did pay to ****. I did not have a business with ****. I paid FedEx for the service and they deny responsibility due to the fact they outsourced it. I want that package to deliver to the destination stated on the box. If any other information needed, I can provide it.Customer Answer
Date: 06/06/2025
I have been in limbo for over a week and there is no way out of it. I'll try to add more details. I have screenshots available for everything I say and I can links and original on line documents to proof my statements.
I paid to FedEx to deliver a package. My shipping label was purchased through ****. However, on the statement it says I paid to FedEx, not ****. As far I understand, **** is not into shipping. They act like a middle man. My shipping business is through FedEx. The payment went to FedEx according to the info I have. The link goes to FedEx, it's FedEx tracking number. They outsourced it to ****, but as a client, my business is with FedEx and not ****. I can't track the package on FedEx website anymore, I had no knowledge that they outsourced it, and it's internal business matter, no mine as a customer. I took me a couple of days to find out that I can't file a claim with FedEx. All I knew is that no updates were on their website, so I tried to file a claim. I failed every attempt. First, I tried to do it through the link. It didn't work. I asked me to register. We did. And that didn't help. I tried to file a claim with a form **** provided me. I failed. Next, I called FedEx and they immediately said they outsourced it to ****. I spent hours on the phone with ****. The tracking I had with FedEx couldn't be found in the **** system until one assistant told me that they changed the tracking number. You can check ot yourself. Add 92 to the FedEx tracking number. I did. It shows that I own **** shipping cost. I would of never known because there is no information on FedEx website, and the FedEx tracking number doesn't work on **** website unless you spend hours on the phone. I already paid shipping to FedEx, paying shipping the second time for the same package doesn't sound right. I called FedEx again. My husband did. We got no resolution. It's a dead end because FedEx claims that since they outsourced the package they are no longer responsible for it. However, my shipping label, my payment and the tracking number only point to FedEx, not to ****. I got a phone call from FedEx today, and the lady on the phone did pretty much the same thing. Trying to put the blame to **** and ****. **** is not into shipping, and I have no business with **** who is currently in the possession (I hope) of the package and claims I didn't pay the postage. It's not enough postage, I asked several times. It's unpaid postage. You can verify it through the tracking number on the **** website. Again, I paid postage to FedEx. And they deny responsibility. Somewhere along the way, there is a miscommunication between FedEx and **** regarding shipping payments. And I'm a victim of their internal issues. At this point, I would like either get my money back allowing the full amount of the purchase of they can't recover my package. The cost of the package I can provide and proof. Or, FedEx can contact ****, fix the issue and one of them ship the package to the original destination. Thank you for your time and effort to help me. ****** *****.
Customer Answer
Date: 06/08/2025
**** closed the case and I'm no longer responsible for the package. It's a huge relief. For days I tried to find to resolve the issue and was in limbo between ***** FedEx and ****. I contacted anybody I possibly could asking for help. I must say that lots of people and organizations were helpful, but could not do anything themselves. One phone number after another until I got to BBB. I thought it will be another dead end and more calling and searching. It took I believe less than 24 hours to end the nightmare. I'm pleasantly surprised and relieved. Also, I'm very grateful to BBB. I'm beyond words. All I can say is thank you, thank you, thank you! My issue is resolved and I'm sure now that there is someone out there who can still help when nobody else could. Thank you once again!
****** *****.
Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Several of my packages I have received or are to receive are being held past the delivery date. Fed ex is adding a delivery exception to my packages claiming I have requested them to be delivered at a later date. I have done no such thing. When I call to try and resolve this issue with fed ex they refuse to tell me anything other than what the tracking information provides. Refuse to transfer me to a supervisor so that I can explain what is going on. Only thing they will tell me is to contact the shipper of my item. This to me is horrible business practice. The item is clearly labeled to me to be shipped by a specific time and yet they refuse to talk to me.Business Response
Date: 06/09/2025
Dear Mr. ****************** is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 289252537530, of which notes a proof of deliveryon June 6, 2024, at 11:04 a.m., and other packages that you are advising have been delivered after commitment, due to an exception scan noting a future delivery date. The Ground facility is
experiencing some operational delays that are causing them to extend deliveries. We attempt to call on June 6 and 9th, however there is no voice mail setup for messages.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** *********************************************************************************************, IA 52655Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having problems with a specific Fedex driver not delivering my packages to *********************** I have multiple subscription packages and have never had a problem until this past month. 5/9, 5/16, 5/23 greenchef packages not delivered. The first 2 I never knew why but the third I got a call stating driver could not deliver because of my driveway so I had to go pick the package up. That same day *** delivered a package. This week I got a call that my Chewys package could not be delivered. I have now cancelled both Chewys and greenchef. I was told the driver was using a van and got stuck but I have had other deliveries over the past few weeks in cars, vans, mail truck, and trucks. Also, we are able to get in and out of driveway with no problems daily. I have attached pictures as proof.Customer Answer
Date: 06/05/2025
Issue has been resolved.Customer Answer
Date: 06/05/2025
Date Sent: 6/5/2025 3:11:36 PM
Issue has been resolved.
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