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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,251 total complaints in the last 3 years.
4,831 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had multiple issues with FedEx's Austell location. In 2021 I had a package go undelivered for weeks; when it finally arrived, it had been opened and replaced with another item that wasn't mine. Most recently, I was expecting a package that was marked as "out for delivery" on July 20th. It's not July 28th, and the package is marked as pending. It hasn't been scanned in 8 days, and when I reached out, I was told by customer service to contact the seller. If you read the reviews for this particular FedEx location on ******* and ******* you'll see that hundreds of people have had issues with this exact location. Packages regularly "go missing". This facility needs to be investigated for these issues.
Business Response
Date: 08/04/2022
Dear ***********,

Your report to the Better Business Bureau regarding tracking number ************ was received. Our research has not confirmed the location of your package.

We regret any inconvenience you experienced as a result of this situation and our security team has been made aware.

As we discussed with you, the shipper has reimbursed you for the lost item.

Thank you for your patience in this matter.

FedEx
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/26 I was advised that my ********* order had arrived Tracking #: ************ and was sitting in the mail room. I went to go and get it when I got off of work, and it was nowhere to be found. I made a complaint w/FEDEX Case #******** and also with *********. On 7/27 my package was inside the other entrance to our building (need key or beeped to get in) opened. I called FEDEX & ********* to let them know my package arrived a day later and opened. On 7/28 FEDEX delivered Tracking # ************ not to the mail room, but left it outside the building as if this was a front door to my home and left it sitting outside. Our doors to our APARTMENT BUILDING are around 15 feet apart you can see both doors from the front of our building (I will attach a picture of the front of my building which you can see the two doors they are not far apart) I called FEDEX and made a complaint #**********. I also called Target and made a complaint too, to let them know how your company delivers packages. I do not have a lot of money, and your lazy drivers delivering packages this way is ridiculous. I do not know how they have been doing it in the past but to leave our packages outside where they can be stolen is ridiculous. I mean would you like your packages stolen. I think this is very lazy where your driver cannot walk extra steps to take a package to the mail room.
Business Response
Date: 08/11/2022
Dear Patti ************,
This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding your repeated negative delivery experiences have been brought to the attention of local management and have also been escalated internally. Management is performing an investigation to address the desired package release area, with the drivers serving your area. To further help the situation, a direct phone number has been made available to you to assist with your future shipments.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered.

Respectfully,
FedEx
Customer Answer
Date: 08/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is what it is. I do not think FEDEX really cares nor will anything change with their lazy drivers. I will never personally use FEDEX again

Sincerely,

*********************************
Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************ was to be delivered days ago. I had initially paid $5.55 for delivery exception. I had requested the delivery time changed. I then get an email that my delivery has been delayed. No there is no delivery date and the is a weather delay. The weather has been perfectly normal
Business Response
Date: 08/26/2022
Dear *************************

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of your FedEx Ground Economy shipment tracking number 591774371695

I attempted to contact you and was unable to reach you. After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment.
In order to process a refund, please provide documentation of the $5.55 delivery exception charge.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. ?

FedEx
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A FedEx driver ran over our mailbox while delivering a package to our neighbor. The driver stopped and had their manager (***********************) come out to our house. The manager exchanged information with my father because I was not home at the time. I called and emailed the FedEx manager. It took days, but I finally go a response. He told me to proceed with fixing the mailbox and that FedEx would reimburse me. He did not go into details on how much the fix would be our how they would actually reimburse me. I reached back out to FedEx so that we could agree on a value for the fix. I also reached out to ask how they would actually be reimbursing me. I have not received a response from ***** since July 15th. I just want FedEx to give me a fair value so that I can get my mailbox replaced/repaired.
Customer Answer
Date: 08/01/2022
FedEx was delivery a package to my neighbor's house when they ran over my mailbox. I don't have a tracking number. FedEx should just give me money to replace my mailbox.

Business Response
Date: 08/22/2022
Dear *******************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of the reported damage to your property. A claim payment will be processed in the amount of $300.00.
Please accept our sincere apologies for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently made an **** shipment using FedEx. FedEx did not deliver the package to the proper location, but indicated that it had been delivered. I filed a claim to recoup the cost of the **** shipment, and FedEx denied the claim because their records indicated it had been delivered. The buyer was home all day for the delivery so I know it was never delivered, but because their driver scanned the package at someone's door they claim it was delivered properly and are unwilling to honor their shipping contract. I have dealt with *** in the past and never had a claims problem like this. I would really like FedEx to make this right and own up to their mistake.The **** order number is ************** The FedEx Tracking Number Is ************ The FedEx Claim Number Is C-********
Business Response
Date: 08/10/2022
Dear ****,

Your report to the Better Business Bureau was received.

Ive reached out to our stations to provide GPS scans to determine where this package was delivered. Ill reach out to you direct via email once Ive received a response.

We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Customer Answer
Date: 08/10/2022

Complaint: 17638535

I am rejecting this response because:
Fedex has notified me that they will be reaching out to pull GPS coordinates for where the package was delivered, and let me know that they want to respond to me directly via email. It would have been nice for them to had made this effort before denying the claim. Also, I would prefer for them to continue communicating with me via the BBB so that all the communication is documented.

Sincerely,

*****************
Business Response
Date: 08/11/2022
Your report to the Better Business Bureau was received.

GPS scans put the driver at the correct location at the time of delivery. No signature options were requested at the time of delivery, so our driver released the package. FedEx is not liable for packages once they are released by the driver per the FedEx Ground Tariff. I apologize my previous response was not entered into the BBB case, but Ive uploaded it with this response.If the recipient has video evidence of our driver not delivering this package,please provide it to me at *************************************************.

We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Initial Complaint
Date:07/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Fed EX small business customer. Early May 2022 I contacted Fed Ex customer service to inquire about rates for a shipment coming out of *****, They informed me because of Covid the only service available was international express and I would be eligible for 40-70% discount for the shipment. On May 17, 2022 I received the shipment. That same day I checked my fed ex account and saw the duty bill had processed on 5/13/22 to my credit card that I have on file on my account for $649.71. On 5-24-22 I received a letter in the mail from Fed Ex stating that I had a past due account of $16,348.52 and that I was already 15 days late with the payment. I immediately called. They stating that I took my credit card off the account. NOT TRUE. They tried to charge $16,348.52 to my card and my credit card company declined the charge. The representative stated that the amount was wrong. That I am a business customer and he saw no discount applied to that amount.I was transferred to the sales ***** You have to leave a message and get called back. A **** called back and again stated I removed my card from the account and I needed to put that back on and then the charge would go through and the discount would be applied. I did not understand why the discount was not applied at the start, then the charge most likely would have not been so astronomical (we are talking about 7 boxes) and may have gone through to my card. She said pay the bill and the discount would credit to my account. So I paid bill. To this date 7-28-2022 I still have no credit to my account and they have charged me a $980.91 late fee for being 15 days late with the payment. All while I tried to work out what my discount would be so I could figure out how to pay this bill. I still have no idea on a discount amount. I did receive a $250.00 credit to the late fee so now they only want $730.91 and are sending me to collection. WHAT A MESS. I have made over 50 phone calls and spoken to 5 reps
Business Response
Date: 08/31/2022
Dear ***************,

Your report to the Better Business Bureau regarding tracking number 776711897358 was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.
We appreciate your patience while we work to resolve this.

FedEx
Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was said to be out for delivery at 8:15 am on July 28,2022. I was home waiting on the arrival then I received another message 8:56am on July 28 stating that it had been delivered but I never received the package, I was home outside and never saw a FedEx truck or no one ever approached the door. I FedEx at 9:07 to tell them about the issue but all they said was a claim would be filed. This is the fourth time this has happen with their drivers taking my packages. My order was for Yeezy slides from ****** and I never received them.
Business Response
Date: 08/01/2022
Dear **********************,

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .
Our records indicate a proof of delivery on July 28, 2022, at 8:56 a.m., although you did not receive and local manager will be following up with you.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/01/2022

Complaint: 17637758

I am rejecting this response because: I was outside and never saw a FedEx truck as I was waiting because I received a text at 8:15 stating that it was on the way for delivery and I was looking out for it because they were Yeezy slides from ******* I got the message of delivery when I was outside of my house waiting at 8:56, I called fed ex customer service at 9:03 to call the driver to tell him/ her that they didnt bring the package to me as the driver messaged and said was delivered. I would like to receive my package that I have been waiting for that your driver said they had delivered.

Sincerely,

*******************************
Business Response
Date: 08/04/2022
Dear **********************,

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .
Our records indicate a proof of delivery on July 28, 2022, at 8:56 a.m., although you did not receive.
We spoke to you on August 1, 2022, and advised you would receive a callback, and the Contractor called you on August 2, 2022, and was unable to reach you.
He will attempt to contact you again however if he is unable to provide additional information the shipper will have to be contacted since no signature was required
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/04/2022

Complaint: 17637758

I am rejecting this response, I did speak with your contractor on that day and he gave me all of the information that the previous representatives gave me.

Respectfully,

*******************************
Customer Answer
Date: 08/09/2022

Date Sent: 8/4/2022 7:00:10 PM

Complaint: 17637758

I am rejecting this response, I did speak with your contractor on that day and he gave me all of the information that the previous representatives gave me.

Respectfully,

*******************************
Business Response
Date: 08/11/2022
Dear **********************,

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .
Our records indicate a proof of delivery on July 28, 2022, at 8:56 a.m., although you did not receive.
You spoke with the Business Contractor of the route that services your address and he was unable to provide any additional information.
Also, we provided you his direct phone number. We suggest you contact the shipper for refund and/or replacement.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had problems with FedEx every time that we order. They throw our packages on our porch, constantly tell us it will be delivered on a specific day, then when i wait ALL day on it so that it doesnt get stolen, they update it at the last minuet to update it to be delivered tomorrow. They delivered half of a couch to us, and an ottoman, but according to the tracking number the piece that we are waiting for is the ottoman and not the other half of the couch. I tried calling customer service to file a complaint about this, and was told that it was not a "Valid Complaint" and that she would not file it.
Business Response
Date: 08/15/2022
Dear *********,

This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 777461052320.

We are concerned to learn of your dissatisfaction with the manner in which your packages have been released on your property.?The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.
We also apologize for any issues regarding delivery times on your delivery notifications that you received from fedex.com as we work to improve our online services.
Our records do indicate that this package was delivered on July 29, 2022, at 1:54 p.m. and released without a signature, due to no signature being required by the shipper.
On behalf of FedEx, we apologize for any inconvenience this situation may have caused.
Respectfully,
FedEx
Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped a package and FedEx lost it and failed to deliver. I was told I would receive a refund for shipping charges but have yet to be contacted and refunded despite being told that this would happen. It has been months!Here is the tracking number: ************
Business Response
Date: 08/31/2022
Dear ****************:

This is in response to your inquiry addressed to the Better Business Bureau.

I attempted to contact you and was unable to reach you. Unfortunately, we are unable to address the specifics regarding your concerns without an accurate contact number.

For any concerns regarding your charges,please contact FedEx Revenue Services at the number listed on your invoice. Unfortunately, I am unable to assist with your request.

Please accept our sincere apologies for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 09/01/2022

Complaint: 17637538

I am rejecting this response because:

I understand that you tried to reach out. My wife ***** can be reached at ************. She mentioned having received a call from you but you did not leave a call back number rendering it impossible for us to reach you. We would like this matter resolved as soon as possible as it has dragged on for quite a few months now. I can be reached at ************ if you would like to try me. Please call one of us or send us a number you can be reached at so that we can effectively communicate and resolve this!

Sincerely,

***************************
Business Response
Date: 09/09/2022
Dear ****************:

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************.

We understand your concerns regarding the clearance process with Customs for this package.

According to FedEx Express Terms and Conditions for Undeliverable shipments:

B. For shipments returned from international points to the U.S., return charges and fees will be assessed to the original shipper, along with the original charges and fees. Also included will be any other charges incurred by us, including, but not limited to, duties, taxes, ancillary clearance fees and storage fees, if applicable. For returned shipments containing dangerous goods, the shipper must supply a completed return air waybill and all other required documents.
Our records indicate the shipment traveling on package tracking number ************ was not released by Customs. Additional paperwork was required by Customs, but it was never received the information. Therefore, the package was returned as per your request that was received and acknowledged by the FedEx location in ******************.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 09/09/2022

Complaint: 17637538

I am rejecting this response because:
When originally sending the item, your personnel at FedEx center assured us that we had provided ample information for customs and had paid all necessary fees to get item shipped and that there wouldntyy be any problems. This was clearly not the case as the shipment was rejected by customs even though we followed every instruction given to us by your team. Secondly, the package was NEVER delivered but instead returned.
We want our shipping costs reimbursed 1. For lying to us at the original FedEx location in saying everything was filled out properly when it clearly was not, and 2. For losing the package and never delivering (my company paid for all return costs). This whole situation is completely unacceptable and FedEx, not me nor my wife, made the mistake. For you to blame this on us and steal our money is shameful to say the least!

Please advise,

***************************
Business Response
Date: 09/13/2022
Dear ***************:

This is in response to your inquiry addressed to the Better Business Bureau.  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************.  Our team members can only assist with paperwork, they can't advise if a shipment will be held up by Customs.

According to FedEx Express Terms and Conditions for Undeliverable shipments:

B. For shipments returned from international points to the U.S.,return charges and fees will be assessed to the original shipper, along with the original charges and fees.Also included will be any other charges incurred by us, including, but not limited to, duties, taxes, ancillary clearance fees and storage fees, if applicable. For returned shipments containing dangerous goods, the shipper must supply a completed return air waybill and all other required documents.

Our records indicate the shipment traveling on package tracking number ************ was not released by Customs. Additional paperwork was required by Customs, but it was never received the information. Therefore, the package was returned as per your request that was received and acknowledged by the FedEx location in ******************.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,

FedEx
Customer Answer
Date: 09/19/2022

Complaint: 17637538

I am REJECTING this response because:
All due respect but the FedEx personnel in ************, ** made the mistake of giving wrong information and paperwork for the customs form to begin with. I don't know how many times I have to explain this until you acknowledge this problem. To add insult to injury my wife was charged TWICE for the same shipping box and was never credited for this mistake. It is very clear that the employees working at this Fayetteville Fedex location were very inexperienced as my my wife supplied the info for both insuring the item as well as the customs declaration being shipped and they assured her that the info was correct when it clearly was not as Customs ultimately did NOT accept and it resulted in my company having to pay to have it shipped back on our dime! Your refusal to look into this situation with your personnel is telling of why FedEx receives so many unresolved complaints. You gladly took my money but you refuse to reimburse me for mistakes on your end.
Had we been supplied the proper paperwork as requested originally none of these issues would have occurred and the package could have been properly delivered! You not only failed to deliver but you also gave faulty information, charged us twice for the same box and refuse to credit us for your mistake (not to mention a tremendous waste of time in dealing with all of this). You apology will NOT be accepted until we have both a full refund on our shipping costs as well as the extra box you wrongfully charged us for.

Please advise!

Sincerely,

******* and ***********************
Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was expecting 2 packages on 7/22/2022. I look up the tracking numbers and it said it was to be delivered deliver today which is 7 26 22. However after speaking with someone they told me that the package was sent back to the facility and the facility sent the package back to the original center. My complaint is that the driver never never try to deliver the packages because they thought it was a apartment number or suite number on the building. That is totally unacceptable when the driver never delivered the package to the building. My business address does not require a suit number or a apartment number it only has a address and the address is valid. I went to ************************* to receive the packages but I was told they already sent the 2 packages to the original sender the driver name is **********, that's the only information they gave me. I was expecting those 2 packages because I run a business called Low Key Millionaire LLC and I need those phones to do business. This has really made me lose money. If the package could not be delivered I should have gotten a email or a phone call saying what the problem was so I can come pick up my packages. They never reached out to me or or attempted to deliver the package again causing me to lose money and lose the 2 packages that I really needed. I would Like this driver ********** be suspended or removed from the company for not telling the truth about delivering the packages. Whom ever the manager is I would like for them to follow up with this complaint because this has caused me to lose money and I would like for a fedex to pay my 1st 2 months on the billng cycle. Thanks so much and I know that the Better Business Bureau will do their job
Business Response
Date: 09/07/2022
Dear *************,

Your report to the Better Business Bureau regarding tracking number 591871112628 & ************ was received.

Our research is currently in progress and you will be contacted once additional information becomes available.? In order to facilitate our research effort, please provide any of the following that could pertain to your shipment:

??????????? Merchandise Value
???????????????????????Restocking Price
??????????????????????? Proof of payment to the shipper
Thank you for your patience in this matter.

Respectfully,

FedEx

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