Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,255 total complaints in the last 3 years.
- 4,832 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/14/21 My Father GB sent a Barrell using Fed-Ex and a box which had items stolen out and came highly damaged I have video and photos to show. My reason for this complaint is because I am BEYOND frustrated my parents migrated here sent all their belongings in a barrel and its 8 months later after several phone calls and stress and frustration and it has still not turnt up and NOBODY has been of help when we call FED-EX. This is ridiculous and need resolution where is the BARRELL , Who STOLE it and how will you guys help as ALL my parents possessions that they have accumulated over the years more than $5K things and I need this resolved ASAP! How can a business we trust do this and the reps say it came it never ..it was last seen at a WAREHOUSE in *********. We have filled out several CLAIM forms and you guys are giving us the run around.My dad used to even WORK for FED-EX prior to move for 10 years is this how you treat a loyal worked who served you all. The next step is the NEWS and be forced to take LEGAL ACTION if this isnt resolved this is not right and unjust. NO-ONE from the company has taken ownership and we have even asked to speak to Management with NO Luck...Not GOOD!I look forwarded to a POSITIVE & Timely Resolution...Sincerely,Lady ***************************
Business Response
Date: 08/04/2022
Dear Ms. *********** class="SCXW232624698 BCX9" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;">
This is in response to your inquiry addressed to the Better Business Bureau.The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************.
Our records are indicating a station scan on January 19. 2022, and no additional information so the package is lost. Numerous searches were conducted for
several months, however this package has not been located, based on the detailed description that has been provided. If the package is located we will alert you.
We suggest the shipper open a claim on FedEx.com and provide the requested information.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/04/2022
Complaint: 17661506
I am rejecting this response because:
Have submitted claims.The latest claim was 4 weeks ago and have called them and they have Nothing to tell us this is not acceptable and I Dont feel like you care...my parents have been dramatically affected because all their treasured belongings are lost.I need to speak with someone asap...this is another excise and you guys are not caring....To be continued
Sincerely,
***************************Initial Complaint
Date:08/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 05/22/2022 we were expecting a package from Playstation that we never received and it also required a signature. Me and my wife were home all day and never heard a knock at the door. I received an email around 9AM that morning that it had been delivered. We checked the mail box, the front office and surrounding buidlings and it was nowhere to be found. We called Fedex to let them know and they advise us that it had been delivered and there also was a signature taken. When pulling up the receipt of the so called signatue it wasn't even the correct name. Fedex opened a claim and after about a week they told us there was nothing they could do to help and didn't' find anything in their investigation and told us to contact playstation since only the shipper could be the one to speak about the claim. We contacted Playstation and after about 2 months of calling every week they told us finally that Fedex denied the claim since they said the package was delivered?!?!? After calling Fedex again they told us the claim was denied due to the signature and it being delivered. When we asked them to provide us the signature they refused to and stated only the shipper can see that. Bascially Fedex refuses to take any accountablity for loosing or stealing our playstation! Playstation will not even refund us because fedex refuses to reopen the claim since they state it was "delivered". I understand mistakes happen and there is human error but Fedex has not done one thing to comepensate us and keeps calling us liars!!!! I will never use Fedex ever again in my life and will take this to small claims court until I am rightfully compensated!! Their customer service is no help at all and anytime I call corporate all they tell me is to contact the shipper but that is no use since Fedex denied the claim and PS says its now out of their hands. All we would like is to be properly compensated for our lost game system. Tracking #************Business Response
Date: 08/16/2022
Your report to the Better Business Bureau was received.
After reviewing all the case notes and supporting documents regarding your claim, I found it necessary to reopen and process your claim for payment. Please reach out to the shipper of this package for resolution.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.Customer Answer
Date: 08/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order a item on dell.com and a package is delayed again and FedEx is wasting my money and my time and told me I will receive this package tomorrow on wed August 3. 2022 I want a refund or this package to be held a local FedEx but FedEx is unable to do that due to restrictions on my package I dont want my $200 item be lay outside where someone will steal it tracking number is ************Business Response
Date: 08/18/2022
Dear ******************,
Your report to the Better Business Bureau regarding tracking number 591093579584 was received. ??
After further research, our records indicate your package was delivered on 8/2/22.
Thank you for your patience in this matter and for shipping with FedEx.
FedExInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx is a terrible incompetent shipping company. Every time I purchase an item from a business I am ready for disappointment when I see they are shipping via FedEx. In my personal experience dealing with FedEx, there is always a delay. FedEx cant seem to simply deliver anything I have ordered on time. In my opinion they are the worst shipping company anyone can deal with. I ordered a portable air conditioner from Wayfair that FedEx claimed would be delivered by Tuesday 8/2/2022not to my surprise the morons at FedEx managed to s**** that up. I genuinely hate this company with a passion due to the fact that they always s**** up my deliveries, and now I am stuck without an a/c in 90 degree weather. FedEx cant keep getting away with this. Worst shipping company ever!!! I filed a complaint with them on 8/2/2022.Business Response
Date: 08/04/2022
Dear ***********************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 276091023337. This shipment was delivered on August 3, 2022 at 13:12 local time to the front door.
FedEx continues to experience delays due to the explosive growth of e-commerce. We know how important it is that your packages are delivered on time, and we remain committed to working with you on ways to leverage our network flexibility.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Con artist have my package all the way in ** and it was just in ***** ************Business Response
Date: 08/26/2022
Dear Dreonicka Jordan:
This is in response to your inquiry addressed to the Better Business Bureau.?
We understand your dissatisfaction with the handling of the shipment traveling on tracking number 588512000547.
Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.?
Respectfully,?
FedEx?Initial Complaint
Date:08/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 14th, 2022, I shipped a package via FedEx for an authorized price of $171.91 on my FedEx account. Once the **** was finalized and invoiced, FedEx charged my account for an unauthorized amount of $369.54. When I called for assistance, they claimed that the price is correct and the additional charges are due to multiple surcharges. After I disputed that these were hidden fees and I was given a live shipping rate of $171.91, the customer service rep refused to help and would not transfer me to the escalation/dispute department as this department refuses to take calls. The rep then ended the call rudely and abruptly. I was not made aware at the time of shipping that there could be additional charges - this is tantamount to deceptive business practices. I am asking for an adjustment or refund of the difference between $369.54 and $171.91 (an amount of $197.63). If this is not resolved, I will dispute the charge with my credit card as an unauthorized charge in full.Business Response
Date: 08/12/2022
Dear *****************************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
The freight charges of $369.54 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number ************. Oversize charges were assessed due to the dimensions of the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.
As a goodwill gesture, credit of $197.83 has been applied to the shipment and the **** reflects the original amount of $171.71.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 08/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We appreciate the credit back and **** adjustment.
Sincerely,
*****************************Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fed Ex ripped us off by charging us for bogus invoices we are not responsible for and piling on finances charges on top of it! The majority of the invoices are for shipments with no verified receivers, over billing and delayed receipt by our customer to the level we had to refund their order. Fed Ex is a dishonest company and ripped off little companies like ours.Customer Answer
Date: 08/04/2022
Dear Better Business Bureau:
here are all the illegal invoices with tracking numbers Fed Ex requested as attachments
Business Response
Date: 08/26/2022
Dear ***********************:
Your report to the Better Business Bureau was received.
Our research is currently in progress, and once additional information becomes available, you will be contacted.
We appreciate your patience while we work to resolve this.
FedExCustomer Answer
Date: 08/27/2022
Complaint: 17659066
I am rejecting this response because ****** of Fed Ex promised to try andget us a refund of $187.81 by 8/31/22 pursuant to her phone call to us last week
Sincerely,
***********************Business Response
Date: 09/08/2022
Dear ******************,
Your report to the Better Business Bureau was received.After further review, these charges are accurate and due in full. No additional adjustments will be approved when requesting a credit due to the recipient's information not being provided on the FedEx invoice. Alternative shipping label options have been provided to you,and they would capture the recipient's information. If you continue to use the FedEx Ground barcodes without submitting an electronic shipping manifest to FedEx, you are responsible for capturing your recipient's information.
According to the FedEx Ground Tariff:
Invoice Adjustments/Overcharges
2. Default Billing. Senders are responsible for (i) accurately entering shipment information in any electronic shipping device and (ii) providing original shipping labels with a unique tracking number for each package in a shipment. Because the number of packages and weight per package are critical to our ability to correctly invoice, any omission or incorrect entry, or unavailable information or documentation, will result in a billing based on our estimate of the number of packages transported and either the standard dimensional factor at the time of billing or a standard "default" weight-per-package estimate determined at our sole discretion.
We value the trust our customers place in us, and we certainly regret any inconvenience you have encountered.
Respectfully,
FedExCustomer Answer
Date: 09/08/2022
Complaint: 17659066
I am rejecting this response because their statements are false and the charges are not vaild
Sincerely,
***********************Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wrote the following letter to ****************************** in *******, **** and to ******************************************************* but the address was torn off and a new address was affixed to the envelope that I had sent with a returned label on it and the new address of Federal H3235**32323836303138H ***************************** Module E (****), ****************************** Attention H31373332**3437333135Her Service. I had received 2 different phone calls regarding this matter of a refund for the charge of $8.70 plus the reading material that was enclosed in the package to be delivered, but a porch pirate got to it after it was delivered. The tracking no is ***********. I spoke with a corporate head person named ******** who told me that I would have to resolve this issue by computer. I told her that I didn&#**;t have to have a computer to take my money to pay for the package, or any other packages that I have sent to ***********, **. I send package every other month and never had trouble before. I have went to the U.S. ************** as of lately. I never knew that I would have this much trouble getting my money back. It&#**;s like I&#**;m accused of doing wrong. The telephone number is ***********************. She wasn&#**;t trying to solve my issue. Please advise me.Business Response
Date: 08/05/2022
Dear **********************,
Your report to the Better Business Bureau regarding tracking number ************ was received.The freight charges for this shipment was refunded on May 11th to your original payment method as a gesture of goodwill.
Regards,
********
FedExCustomer Answer
Date: 09/20/2022
Complaint: 17658961
I am rejecting this response because: see attached
Sincerely,
***************************Business Response
Date: 10/05/2022
Dear **********************:
Your report to the Better Business Bureau regarding tracking number 287879443029 was received. We regret any inconvenience you experienced as a result of this situation.
After further research, our records indicate your package was delivered on December 22, 2021 at 1:13 p.m. If the shipment has not been located, you can initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html.
Thank you for your patience in this matter and for shipping with FedEx.
FedExCustomer Answer
Date: 10/26/2022
Complaint: 17658961
I am rejecting this response because: see attachment
Sincerely,
***************************Business Response
Date: 11/10/2022
Dear **********************:
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
After further research, our records indicate your package was delivered on December 22, 2021 at 1:13 p.m. If the shipment has not been located, you can initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html.
Thank you for your patience in this matter and for shipping with FedEx.
FedExInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $63.90 to have a letter overnighted. Initiated on Saturday July 2, 2022 for arrival of July 5 (weekend plus holiday) terms accepted. Not delivered NOR even attempted on July 5, 6, or 7 - delivered on July 8. Costly fall-out due to vital documents to meet deadline not being delivered when promised/paid for; was told after numerous phone calls (long wait times, hang **** etc) that a credit could not be issued until an invoice had been created; many more phone calls, finally an invoice, credit requested; called to follow up on credit and then was told that the package was attempted (a lie), therefore, they could not issue a credit; I asked to speak to a supervisor, told no, then told, ok, I'll expedite the call, only to be transfered to a "survey" and then hung up on. I would like to be compensated the $63.90 for my late package, PLUS an apology and compensation for the intentional emotional and financial distress Fed-ex has caused me and my family. Time out of my life, extra fees as a result of the late arrival of documents and the the costBusiness Response
Date: 08/19/2022
Dear ***************,
Your report to the Better Business Bureau regarding tracking number 593543857260 was received.
Our research is currently in progress, and once the shipper responds, you will be contacted. We appreciate your patience while we work to resolve this.
FedExInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with my vendor in *****. I have received packages prior to this incident. My package was shipped from ***** to ****** and then to *******. It was scanned at ******* on July 19,2022 with a delivery set for July 20 by430pm. Today is August 2,2022 and I have not received my package. I missed out on sales at a trade fair. I was contacted on July 29 by ***************************** of FedEx stating that my package was missing andI needed to describe the boxing details so that it could be found and the shipper was going to be contacted about a description of the package. The tracking details shows the dimensions and weight of the package. My shipper should not have to submit pictures of my purchases for FedEx negligence!! Only FedEx Employees have handled my package since it was shipped. I have received different stories from customer service representatives from FedEx concerning the date of my delivery and the location of my package. The retail value is $3750.Business Response
Date: 08/25/2022
Dear: *********************************- Cola:
Our records for tracking number ************ was sent over to our critical package recovery facility. As you were aware the search was on going and arrangements were made to deliver the shipment to you once located. I am showing that it was located and delivered under the original tracking number ************ and delivered on August ******* at 11:36 AM.
We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedEx
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