Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,273 total complaints in the last 3 years.
- 4,838 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ******* galaxy tab on July 15 2022 off of **** from a company called quick ship electronics for $221 dollars. FedEx tracking number 275 666 932 600 says it was delivered on July 20th, I never got the package. I waited at home all day for this package my doorbell never rang. The order number for the product per the merchant is **************.I contacted fed x and pay pal the same day. Pay pal opened up a case for me . The case number was pp-d-*********. The case was denied because the merchant provided the delivery info and the address info matched.I contacted fedx they opened up a trace . The number was C75411246. They never contacted me back I had to call them . I went into the store on Industrial Blvd and was told they would get a hold of the driver to verify that the package was left at the right door. I called FedEx back and they told me the driver went back and verified the package was left at the right door. I don't what that meant or how they verify but he didn't come to my door that day either. I think this was on July 22. I contacted everyone involved and no one could help me. It appears I'm just out $221 dollars. All involved made money off my purchase that I still never received. I have attached some info that *** help.
Business Response
Date: 08/19/2022
Dear *******************************
?
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 5:15 p.m. on July 20, 2022.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
?
Respectfully,
?
FedExCustomer Answer
Date: 08/27/2022
Complaint: 17670697
I am rejecting this response because:
I have already contacted the shipper and their response was the same as yours. They told me to contact FedX.Since FedEx shipping personnel either left the item at the wrong door or did not leave at all, I feel it is your responsibility to to reimburse me nor the seller. The seller did their part , the problem occurred with the delivery process.
Please do the right thing and reimburse me for this product. I am a senior citizen on fixed salary and I cannot afford to be out $200 for your mistake.
I do not have the item.
Sincerely,
*******************************Business Response
Date: 08/31/2022
Dear Valued Customer,
On behalf of FedEx we carefully reviewed this request and upon our findings, FedEx met it's commitment for the delivery and no claim is warranted.
Customer Answer
Date: 08/31/2022
Complaint: 17670697
I am rejecting this response because:
FedX did not meet its commitment because I, the consumer, did not receive the package.
Sincerely,
*******************************Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedX does not deliver to my house as requested and as their company say they do. They leave it maybe 4/10th's of a mile out on the main road by my mailbox or the neighbors mailbox. This is an on going issue since November. I put a complaint in awhile ago and thought it had been resolved but it hasn't. I'm handicapped and cannot get down to the mailbox. I have had packages come up missing; food products gone to waste etc. as I have to depend on others to do FedX 's job and bring the items to me which can be the same day or a few days whenever they are available. I have called FedX numerous times to no avail. They know of my circumstances so their actions can also be considered elder abuse.Business Response
Date: 08/09/2022
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 592391865338. Your concerns that delivery information was recorded for the shipment at the mailbox have been brought to the attention of senior management responsible for our FedEx Ground operations in *********. This will be addressed internally with the drivers serving your area.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered pictures from my trip in ****** from ******* then FedEx was supposed to deliver them on July 29th I was at home and no one delivered them they are giving me the run around I would like to know where they took my pictures at this is not fare I will never use FedEx again. I want my picturesBusiness Response
Date: 08/10/2022
Dear ***********************:
Your report to the Better Business Bureau regarding tracking number 276053106494 was received.
After further research, our records indicate your package was delivered at 10:36 a.m. on July 29, 2022 to Walmart. If the shipment has not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,FedEx
Customer Answer
Date: 08/10/2022
Complaint: 17669062
I am rejecting this response because:
Sincerely,
***********************Business Response
Date: 08/15/2022
Dear ***********************:
Your report to the Better Business Bureau regarding tracking number 276053106494 was received.
Our records indicate the shipment on tracking number 276053106494 was delivered at 10:36 a.m. on July 29, 2022 to Walmart. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #******** with fashion nova FedEx marked my package delivered on 7/28 I notified fedex I never recieved the package I described my house I also have cameras the man on the phone was very rude and told me I would be contacted in 24 hours I STILL have yet to hear from anyone and I also contacted fashion nova.Business Response
Date: 08/24/2022
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of your shipment tracking number ************. Regrettably we have not been successful in speaking with you about this matter. Our record indicates tracking number ************ was received on July 27th, 2022 at 2:01 p.m. Please continue to notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
Please accept our sincere apologies for any inconvenience you have encountered.
Respectfully,
FedExCustomer Answer
Date: 08/24/2022
Complaint: 17669061
I am rejecting this response because:
FedEx is the shipper of this product they are who i contact.Sincerely,
***************************Initial Complaint
Date:08/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased from Wayfair a console on July 8 and it was damaged and notified on July 13 to Wayfair of damage and they set up with FedEx to be picked up on July 14. FedEx picked up on July 14 but apparently did not scan the item as they say they didnt pick up. I have been jerked around by Wayfair and FedEx neither taking responsibility to resolve. I am being charged $844.21 on my credit card and neither of these businesses are trying to help. I have video footage of FedEx on my ring doorbell picking it up and I continue to get get jerked around. Im including that footage as well as order and return instructions. I have called Wayfair 5 times Fed 6 times and get nowhere! I want this handled as no one should have to call this many times and nothing happen. Appears theres no one that knows what theyre doing with their job and they dont care!Business Response
Date: 08/12/2022
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking numbers ************ and ************.
We are very concerned to learn of your dissatisfaction with the handling of your shipments. As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments for an internal review with the drivers responsible for serving your area. Our records indicate package tracking number ************ was received on July 9, 2022 at 9:31 a.m. and tracking number ************ is not showing in our system. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.
Your concerns regarding the poor customer service experience have been brought to the attention of upper management and will be addressed internally.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 08/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Gillespiethough I accept this it is their responsibility to find the item they picked up from my door as seen on video footage and return to Wayfair! I appreciate their effort in handling the matter where Wayfair has done nothing but give me a hard time!! Bottom line they have this package somewhere and the negligence of your driver to scan the item has caused me a tremendous amount of stress and time to get this handled! Thanks *****************************
Initial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx normally delivers our packages by placing them on our front porch, which is covered and therefore somewhat protected from the elements. Tuesday, 8/02/22, FedEx delivered my order from Factor75 (clearly marked PERISHABLE); however this package was NOT left on our front porch (where all of our FedEx packages are normally left). Instead, it was carried around to the back of our house, carried up a flight of steps, and left sitting out on an uncovered back stoop in 90+ degree heat and direct sunlight where it sat for 2 hours before someone got home to take it inside. This box was also clearly marked which side was supposed to be UP, they left it on it's side instead. Factor75 sells and ships freshly prepared meals on a weekly basis; they are shipped in cold packs that are designed to last for several days for shipping. I could smell food before I reached the box. Not a good sign. I opened the box to find that the food inside was no longer cold, in fact, except for a couple of meals on the bottom, it wasn't even cool. It was not even tepid. The ice packs on the bottom were barely even cool to the touch. Almost all of the cardboard covers on the food containers were wet with humidity/sweat from the ice packs losing their chill. The food in all of the containers had sloshed to the sides of their containers. No knowing how long they had been in that condition, it was impossible to know if they were safe to eat. Therefore, I have had to throw out $111.28 worth of food. Had the FedEx delivery person left the package on the covered porch on the front of the house, it would likely have been okay; instead, they chose to go around the house (in what is a rather clearly unused portion of the house) and leave it sitting in the sun. Today, 8/03/22, a second delivery was also left at this location. This one was dog food which we are hoping will be okay.Business Response
Date: 09/06/2022
Dear ***********************:
We are concerned to learn of your comments describing the delivery concerns about your recent shipments. The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive had this problem with FedEx ground here in ****** for several years its really starting to become a problem in February 2022 when I started buying my cat food from chewy Starting around February ****************************************************************************************** between my cat and the feral cats I started buying from chewy because they delivered and when I order it usually consist of two or three deliveries I want them delivered at my front door and FedEx ground seems to have a problem finding my front door even though theyve been out here First they always put them in my neighbors yard and then my neighbor put up signs that said ******************************. number two is in the back and I have photos of every delivery Now they wanna deliver to a side porch where they have to go down a dirt side yard I planted a 5 foot thorny tree hoping that that would stop them but no it does not. theyll still bring it to that porch and it ends up being in the sun theyd like leave my cat food they leave my medicine from the VA and I dont always know its out there it could sit out there for days or hours. I want it at my front door because it makes it easier on me I use a wheelchair a ****** and a cane because of my time. ***************. Im allergic to the vessels and the arteries in my head I cannot get overheated and if I have to mess with the packages in the full sun I could have a stroke and lay out there not only for hours but for days before somebody finds me and FedEx doesnt care about that neither. I want FedEx to deliver to my door underneath the awning on the patio weve been talking for seven months Ive gotten mad Ive swore Ive been nice but nothing works. Seven month time frame I have talk to him more than 25 times and everybody promises oh Ill fix it for you this time you havent talk to me I think I probably talked all the supervisors and its still not fixed. I want it delivered tBusiness Response
Date: 09/01/2022
Dear Ms ********************** are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *************************************************** 85706.
Per our conversation, local management has contacted you and addressed this issue. On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:08/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am very frustrated with this FedEx delivery issue. I did contact FedEx customer service in May 2022 and the individual took down all my information and told me he would inform a district manager to speak with the driver to correct this issue. He also told me I would probably receive a phone call from the manager. Needless to say, I never heard from FedEX.
In April, May and August 2022, the delivery packages were not delivered to the house but left out near the road in the driveway.
In fact, since April we have had only 3 packages delivered by FedEx and each one had this issue. One package was furniture and it was left off the driveway by the road in inclement weather and got wet. Another was perishable food left off the driveway behind a tree. Just yesterday, another package was left off the driveway in the woods. The driver on the FedEx app, states "gated driveway, no signature required."
Our driveway is a flat circular driveway with "NO gate" and we have always had many deliveries from both FedEx and UPS delivered to the door especially during the pandemic. This is a new behavior.
My concern is that if I didn’t have the FedEX app, I would never know a package was left off the driveway or near the road!
I am informing the companies that I have purchased items from about this issue so the next time they could use UPS or USPS. This has never happened with UPS and I have had much larger items delivered. I don't need anyone reprimanded, I just need the FedEx driver to correct this issue.
Since this has happened 3 times and it wasn't corrected after I called FedEx, I felt this was the only way to get someone's attention for a resolution. If more information is needed, please contact me.
Thank you.Business Response
Date: 08/22/2022
Dear ****** *******
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers ************, ************ , and ************.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:08/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a iPhone 13 Promax ****** blue on 05/13/22 I decided I didn't like the phone so I called spectrum mobile to exchange the phone I was told I could and it's gonna be 50 dollars restocking fee I was alright with paying that so I paid the 50 dollars the next day or so I shipped my package with fedex on 5/29/22 at 12:43 pm the guy weigh the package and gave me the tracking number (************) so a couple of weeks went by spectrum said they received the package but the box was empty I filed a claim with FedEx and it was denied claiming the reason was an addendum was added to my contract stating I agreed to not file a claim resulting from transportation services provided by FedEx so I called spectrum back to tell them and come to find out they have a contract with FedEx and they already had filed a claim with them I am getting the runaround and I am trying to get a resolution I have been going back and forth with this I'm trying to get FedEx to cover the cost of the stolen phone I shouldn't have to pay for a stolen phone I have shippedBusiness Response
Date: 08/11/2022
Hello FedEx Customer,
FedEx values your business. We have received and processed your claim request on the shipment referenced above.Unfortunately, upon completing our investigation, we must respectfully decline your claim. Our records indicate that the **** to party/Charter Communications has a contract with FedEx. Please file your claim with Charter Communications.
We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
Sincerely,
FedEx Cargo ClaimsCustomer Answer
Date: 08/13/2022
Complaint: 17665431
I am rejecting this response because:
Sincerely,
*********************Initial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There have been several orders that were supposedly delivered to me by fed ex, however I did not receive them. Even chewy.com is investigating. The most recent was a $260 order.Business Response
Date: 08/17/2022
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number ************. Your concerns that delivery information was recorded for the shipment at your address, although the package was never received has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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