Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,251 total complaints in the last 3 years.
- 4,825 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 29th, I dropped off a package at a Fedex dropoff location *********** in *******, *************. The package. This package contained camera equipment worth almost ***** dollars and when it didn't make it to it's intended recipient, I reached out to Fedex and filed a missing package claim. Through the stated 14 days of resolution time, I called in half a dozen times to try to find the status of the claim to no avail. Upon calling today, the call agent informed me that the claim had been denied, with no explanation as to why. This is unacceptable, and now I am still out thousands of dollars in equipment waiting on this to be resolved. It's worth noting, that I did return to the ********* location to see if they still had the package, but they did not.
Business Response
Date: 08/19/2022
Dear *************:
This is in response to your inquiry addressed to the Better Business Bureau.?
We understand your dissatisfaction with the handling of the shipment traveling on tracking number 453043918367849.
Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.?
Respectfully,?
FedExCustomer Answer
Date: 08/20/2022
Complaint: 17653977
I am rejecting this response because:I spoke with Fedex yesterday and have pushed this matter along. The representative informed me that they would reach back out next week.
Sincerely,
*************Business Response
Date: 09/22/2022
Dear *************:
Your report to the Better Business Bureau regarding tracking number *************** was received. We regret any inconvenience you experienced because of this situation.
After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with your return vendor, KEH, please contact them to advise them of the situation as they need to initiate a claim for this shipment.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
FedExCustomer Answer
Date: 09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************Initial Complaint
Date:08/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Item wasn't delivered to the right address and Fedex is denying my claim even though I had insurance on the package.Business Response
Date: 08/30/2022
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777328618628.
You claim was approved on August 23, 2022. Please allow 5 to 7 business days for receipt of information.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Multiple occasions I have waited at home for a package to be delivered. On the day of delivery Fedex places a failure to deliver package due to no one being home. These are fraudulent claims by Fedex because I have waited just feet from my door for hours and no Fedex delivery driver ever shows up to deliver the package. This causes a huge inconvenience to me. Fedex fails to deliver packages on the projected date and also blatantly lies about making an attempt to deliver the package and then lies and places blame on the package recipient. This has occurred multiple times with Fedex with different packages. The latest package for this to occur is with tracking number ************.Business Response
Date: 08/12/2022
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area. Our records indicate the shipment on tracking number ************ was delivered at 2:09 PM on August 2nd, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 8th, 2022 we shipped a box to ****** via the FedEx International Economy.Tracking number of the shipment is **** **** 6939.The estimated shipping charge was ******, as shown on the attachment Then FedEx sent me an invoice for $813.00 for this shipment, and refuses to adjust the invoice to the amount that was quoted when the package was shipped.Dimensions of the package: 21" x 17" x 13"Weight of the package: we weighed it at 6.2 pounds, weight shown in Fedex invoice is **** pounds.Please Note:1. FedEx web system estimates shipping charges the same for both **** AND 6.2 pounds given the package dimensions. Today, when I log into our account, as I did on July 8th, the system estimates payment to be $789.70 for both 6.2 and 13. 2 pounds (see attachment)2. On July 8th, 2022, FedEx system gave me the price of shipment as ******. The package dimensions did not change, delivery method did not change, address did not change, and adjustment of weight by FedEx is (a) incorrect, (b) does not make any difference for the package price anyways. Correspondingly, I demand that invoice be adjusted to the price I was quoted and agreed to on July 8th, 2022Business Response
Date: 08/17/2022
Dear *******************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
The freight charges of $813.77 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number ************. Oversize charges were assessed due to the dimensions of the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.
As a goodwill gesture, an adjustment has been applied to the shipment to make the billed amount 294.90.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExInitial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the years I have called to report speeding drivers. I live in a street that is very narrow with a 15mph speed limit. But there drivers always speed going well over 15mph. I even stopped one of them and asked if they knew speed limit and they said 25mph so clearly they are not looking at the speed limit sign.This year I have called corporate almost every week giving them the license plate# and the drivers continue to speed when I can.My question is are they reprimanding the drivers?Who else do I contact?The police?Customer Answer
Date: 08/01/2022
Dear Better Business Bureau:
This is not about a package. This is about the drivers who deliver packages and drive 25mph and up on a 15mph narrow road.I have called the corporate office 3 times to complain over the last month and the drivers still speed.
Business Response
Date: 08/18/2022
Dear *****************************-brook:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your comments describing unsafe driving practices by the driver serving your area.? The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.? At FedEx, safety is a top priority, and we certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fedex refusing to deliver packages to my address. Fedex withholding my packages from me. Defamation of character. Writing driver notes on my packages to not deliver to my addressBusiness Response
Date: 08/18/2022
Dear **** *********,
This is in response to your inquiry, addressed to the Better Business Bureau, regarding the shipment traveling on package tracking number ************ .
Due to security reasons in your area, FedEx Express shipments are being held for pickup at the closest Dollar General. Tracking data reflects that your shipment Tracking Number ************ was transported to Dollar General *** * ****** ***** ** on 8/2/22 where it was held for pick-up. If you have additional questions regarding the shipment, please do not hesitate to contact one of our customer service representatives at (800) GO FedEx (463.3339) for assistance.
Although we extend our sincere apologies for any inconvenience you have encountered, we hope you will understand our position in this matter.
Respectfully,
FedExInitial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************ Order was already in ***** they took it out of ***** and took it to *********!Then the other thats supposed to be here days ago they took to *******! It was already supposed to be in ****** ************Business Response
Date: 08/31/2022
Dear Dreonicka Jordan:
This is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on tracking number 588512000547.
Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is getting ridiculous but I can not work with this business. They say they can not do anything because they are a contractor. This is probably the 6th compliant on this business. My husband and I are disabled. My husband is on the heart transplant list in *********. Documents can be provided. We order alot because of going out is an issue. We have a 7 x 20 covered porch, but there is approx 14 steps to get from the road to our porch. We dont use them because we park in the driveway. This ONE driver will not get his lazy **** out of the truck. Fedex has placed on the label put on porch but as you will see it doesnt happen. I dont know what else to do. I have talked to the actually hub in charleston **. I even have ******** number to call the hub directly. He delivered it today sometime, on Sunday, so I can not reach anyone now. They have made him come back 2x before. I want this issue cleared up for good and I want to speak personally to this driver. On the phone or in person, I want him to know just how difficult it truly is on us. I also want someone from fedex, someone that has the power to do something with this worker, to call me.Also while im making the compliant. I work for the elderly as a case manager. One of my clients called me to tell me she got her medical supplies. "The green and white truck" came but he left them on my TOP step of the porch. She could not get them in the house. She said she is glad it didnt rain because it would have got wet. This is also close to me and im betting it is the same lazy driver. 1 more step and it could have been on her covered porch. She is 85!!!!! I can not possibly tell you by writing how disturbing this is from a multimillion dollar business. I am doing all i can to get businesses to stop using fedex. Sometimes cheaper isnt the answer especially if you care about you customers.Business Response
Date: 08/11/2022
Dear ********************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************.Our records indicate a proof of delivery on July 31, 2022, at 4:02 p.m. The delivery issues have been reviewed with driver and you received a call from Station
management on August 11, 2022.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is against Fedex. Our package was scheduled to be delivered on 7/30/22. That day was my birthday, so, we weren't home. I'll give Fedex that, but, when my husband spoke to a representative, he was told that the package would be delivered on 7/31/22 before 1 pm. It never arrived. He called again about the issue and he was told that it would arrive before 9 pm. We had a party to go to, but, we found out that they never came by because there was no evidence of it like a door tag. The tracking number for this package is ************. We don't like when companies promise something and they don't literally deliver. Hope you can help with this issue and buyers beware of who you trust with your packages. We're never going to trust ours to Fedex because we're fed up!Business Response
Date: 08/11/2022
Dear Mr. *******:
Your report to the Better Business Bureau regarding tracking number 276098640249 was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 4:07 p.m. on August 1, 2022.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
FedExInitial Complaint
Date:07/31/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for overnight delivery, first overnight of a perishable item. The shipping cost is $179.13 plus declared value of $300, a total of $479.13 which is on the attached FedEx receipt. My package was not delivered overnight, but was delayed 5 days and the product was ruined and worthless. I filed a claim with FedEX and they denied my claim or any reimbursement of my shipping cost for overnight. I am seeking lost value of what was promised.Business Response
Date: 08/03/2022
Dear Valued Customer: On behalf of FedEx we apologize for any inconvenience in regards to our service and the delivery of your shipment. This claim request has been reviewed and the claim has now been processed for payment as the receipt shows the merchandise value of $255.00 & we have requested a freight credit. Please allow 5-7 business days upon receipt of this payment via mail. FedEx would only honor the claim based on the supporting receipt not for the value as declared of $300.00. We sincerely apologize and hope to serve you more favorable in the future.Customer Answer
Date: 08/03/2022
Complaint: 17650353
I am rejecting this response because:It doesn't even cover the lost of overnight shipping dollars. Now, I have to go back and buy the product materials again and pay again for overnight shipping. This also doesn't factor in the time and effort of my lost or the dissatisfied customer on the other end of this shipping.
Sincerely,
Moonerah LaoBusiness Response
Date: 08/05/2022
Dear Valued Customer: On behalf of FedEx we apologize for any inconvenience in regards to this shipment. FedEx has assumed liability of a claim in the amount of $255.00 based on the receipt showing merchandise value and we have requested a freight credit. Please allow 5-7 business days upon receipt of this payment and we hope to serve you more favorable in the future.Customer Answer
Date: 08/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Moonerah Lao
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