Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,197 total complaints in the last 3 years.
- 4,748 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
drivers play their music every loud and at times it has been full of profanity, i have filed many complaints with fedex over the past year, the drivers continue to do it
Business Response
Date: 06/24/2022
Dear *************************
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 583012612173.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They called me about the matter and we talked on the phone. They were very understanding and apologetic.
Sincerely,
*************************Initial Complaint
Date:06/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Federal Express Tracking Number ************, shown as delivered on 6/18/22 at 12:46 pm. I was at home in my front yard at this time and Federal Express never delivered this package to me. At approximately 12:55-1:00 PM a Federal Express truck drove past my house, but never stopped. I have security cameras which can verify that no Federal Express vehicle was at my house on 6/18/22 at any time. When I received notification of the delivery via text, I immediately called Federal Express to report the problem. They told me they would get in touch with the driver on that route to go back and find the package and deliver it to me. At approximately 1:33 PM I received a call from Federal Express and they offered no resolution. They wanted me go neighbor by neighbor to locate the package! My house number is in large letter on my mailbox. This is the second time in 6 months has delivered a package of mine to the incorrect address. Last time the person they delivered to refused to give it back. I want Federal Express to find the package, retrieve it and deliver it to me.Business Response
Date: 06/30/2022
Dear *******************,
Your report to the Better Business Bureau regarding tracking number ************ was received.
We are concerned to learn of your comments describing the delivery of your shipment.? The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.? We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:06/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint. My package number ************ was never delivered yesterday, and this has happened multiple times now. I looked everywhere and contacted neighbors and I could not find it. I called yesterday and was disconnected multiple times. I finally got a hold of a person I could barely understand, and they assured me that they would contact the driver and call me back. I never heard back. I just now called and was told to wait two more days until ***** Fabrics (who I bought stuff from) would have to file a missing package. However, this is a much bigger problem. With only two exceptions, every package that I have had delivered by FedEx has been delivered to the wrong address. This time, it has simply disappeared. Even in those two exceptions, it was delivered to the wrong area of my apartment house.Business Response
Date: 06/24/2022
Dear ********* Reilly
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns that delivery information was recorded for the shipment at your address, although it was located, I have been brought to the attention of management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************************Initial Complaint
Date:06/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a pair of Yeezy Boost 700 via ********* ******** which was won via a lottery on 6/17/2022. Fedex delivered a tampered box with no sneakers inside. Now because this was won via a lottery I cannot get another pair via ******* however they will refund me upon they complete their investigation. I also contacted Fedex and they will investigate also. In order to get these sneakers I had to go to ****** and pay basically double the price. I would like an apology and also Fedex to refund the difference in pay that I had to pay for the sneakers their employees stole.Business Response
Date: 07/01/2022
Dear *************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.?
?
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.?
?
Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.?
?
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.?
?
Respectfully,?
FedEx?Initial Complaint
Date:06/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered clogs from Workngear. They were shipped via FedEx and supposedly delivered to our front stoop on June 16, 2022, at 2:23 pm. We never received the package. I put a call into FedEx that evening and received a case number (********). I was told I would receive a call within 24 hours and nobody every called. I called them back on June 18, 2022, and was told that the driver said he delivered the package. I said well he didnt because we dont have it. They arent even looking for our package. So I am out over $80 and no merchandise. I am going to contact the vendor but I find it appalling that FedEx takes no accountability for the delivering of their package. I went down to the facility on June 18 and was told to file a claim on line. I tried and it wouldnt go past downloading my documentation. So much for filing a claim.Business Response
Date: 07/19/2022
Dear *******************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 2:23 p.m., on June 16, 2022. We are concerned to learn of your report that the shipment was not initially located at your address. The package was located to which you have confirmed receipt. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 07/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The resolution would have been if they actually went and looked for the package that they miss delivered but whatever. This is not worth my time and energy any longer.
Sincerely,
***************************Initial Complaint
Date:06/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have contacted fedex by ****************** and by phone. i have yet to get a reply nor has the problem been cleared up. i cant speak for others who are having the same problem, but here's mine. i live in a mobile home park. the driver who delivers seems to not care where he drops off packages. i have had computers delivered to me, fishing gear, phones and so much more to my porch. since i am not a dishonest person, i have personally delivered them throughout the park. this is not a small park and i dont work for fedex. ive had several packages that never made it to me. i still havent gotten my packages to this day. i complain and nothing changes. i hope that i can get this resolved.Business Response
Date: 07/15/2022
Dear *****************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. I left voicemails at the phone number provided to the Better Business Bureau. Any exception to our normal, quality service is a concern to us. We are addressing the delivery issues you reported. Please call me at ************ ext. ****** for further assistance.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 07/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:06/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday a order was placed with spectrum that I didnt authorize at all and so when I tried to get them to cancel it they refused and stated I had to wait for a tracking number I receive the tracking number and I called them and than fedex I asked fedex to please stop the package and have it return back to spectrum because it was unauthorized they still refuse saying oh we cant if it comes than just reject the package and I am like no because my money of ****** was taking out of my account by spectrum without my permission and now my account is in overdraft and thats want my fault so why should have have to wait that could be up to three weeks before I get my money back . Between spectrum and fedex it is like nobody care because it is not they money being taken away from they kids mouth nor household.Business Response
Date: 06/23/2022
Dear ***************************,:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate we were able to stop and return your package to the shipper and it was delivered to them on June 22, 2022, at 2:43 p.m., and signed by ****************..
We appreciate your business and look forward to serving you in the near future.Respectfully,
FedExInitial Complaint
Date:06/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I strongly believe a Fed Ex associate stole my package from the ******** ** facility and Fed Ex has not done anything about it. I won a pair of a limited edition ****** sneakers in a raffle. The package showed as on a fed ex truck for delivery on 6/14. That day a fed ex truck sat outside of my house for 15 minutes, but the package was not delivered. When I called I was told the package was on a van that wasnt full enough for delivery but would be delivered the next day guaranteed. Once again it didnt come. When I called again I was promised it would be out by 6/16. It is now 6/18 and the package has not been scanned again. Despite calling Fed Ex several times per day since Tuesday, each time I am told to wait for a call back, and that I can request a refund from the merchant if all else fails. The issue is the shoes are a limited release so I cannot get another pair. Due to resell value, I would have to pay 3-4x more than what I originally paid to obtain them. There have been several stories in the news lately about associates of major couriers stealing limited release sneakers. I would like Fed Ex to take the time to investigate what happened to my package, and for there to be a consequence for their employees stealing from customers. I was told that a ****** from the ******** center would call me back, but I have never received any information from the facility.Business Response
Date: 06/29/2022
Dear *********************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We take very seriously your concerns while trying to track shipment with label ************. Management was advised of this issue and an internal FedEx review was performed. Upon completion, FedEx was unable to verify proof of delivery for this package. As requested, appropriate security escalations were also made. Any outcome related to employee investigations will remain confidential.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding claims for reimbursement or replacement. The shipper may then contact FedEx for any assistance they require.
On behalf of FedEx,we extend our sincere apologies for the inconvenience you were caused. We look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/29/2022
Complaint: 17447720
I am rejecting this response because:I would like an explanation as to what happened to my package.
Sincerely,
*******************************Business Response
Date: 07/05/2022
Dear *******************************,
Thank you for your reply. Our apologies that we may not have answered to your satisfaction.
We regret that your shipment has not been received. Although additional research has been conducted, we are unable to provide additional information regarding the location of the shipment. Per our conversation,the shipper has refunded the shipment cost back to you, as unfortunately no further inventory was available. The shipper may contact FedEx regarding claims processes.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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