Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,188 total complaints in the last 3 years.
- 4,741 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********************** ********************** I dropped off 2 packages to return to ******* and the Dropbox has not been serviced in 2 weeks! I cannot retrieve my packages AND ******* hasn't received them back. There is no tracking info that shows they have even been picked up. I've emailed the ceo of fedex many times and gotten no response. Please help me. The Dropbox is on ***************** in ******. My return window closes on the 26th. I only have a few days to get my money back or else I'm out of pocket merchandise and money. Please help!!!!*********************
Business Response
Date: 06/22/2022
Dear *****,
This is in response to your inquiry, addressed to the Better Business Bureau, regarding the shipment traveling on package tracking numbers ********************** and 9202394653021936182887.
Tracking data reflects that your shipment was scanned at FedEx Express in **********, ** on June 21, 2022 at 7:35 p.m. local time. Therefore, your package was processed by FedEx Ground on the next business day on June 22nd, 2022. Per our telephone conversation, you advised the shipper has now refunded you due to current scans on the packages.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 06/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. *******, thank you very much for taking the time to personally call and assist me with this matter. Whatever you did, thank you for any and all effort you made on my behalf.
Sincerely,
*********************Initial Complaint
Date:06/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June18,2022 order number9261290100123483521827 deliver at 1.wpm driver left my box at the wrong address,which I was looking out the window at the driver left my box at the wrong address, so I went down stairs to get my box from the other apartment someone throughout i was trying to steel the box and pull a gun on me,so I left the box there which I did not get my order,my apartment got big letters outside so he left my box anywhere,I would like my order which I paid for.because I did nothing wrong,Business Response
Date: 07/05/2022
Dear ******************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:06/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi. Fedex lost 3 orders from ******* in 4 weeks! This has caused alot of money to be spent to reorder and trying get refund from *******. I have attempted to contact fedex at all levels multiple times asking for answers how this happens and want compensation because i used $200 store credit to buy the items and ******* is not giving me back the $200 store credit. Tracking of lost orders are below.581189761999 ************ ************Business Response
Date: 07/19/2022
Dear ***************************
?
This is in response to your inquiry addressed to the Better Business Bureau.
After exhausting all our search options, we regret that we are unable to locate a packages based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper for further assistance regarding reimbursement or replacement.
Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
?
Respectfully,
FedExInitial Complaint
Date:06/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tracking number: ************ The package is late. Its been stuck In Transit in ********** but supposed to be out for delivery already. I need the package delivered ASAP as Im going on vacation soon.Ive had almost no Home Delivery packages arrive on time in the past year.Business Response
Date: 06/30/2022
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau. We understand your dissatisfaction with the handling of this shipment with tracking number 578101578549.
Please know that FedEx strives to make all shipment deliveries safely and on time. FedEx continues to experience delays due to the explosive growth of e-commerce volumes. The tracking numbers provided does show as delivered on June 21, 2022 at 10:19 a.m. On behalf of FedEx, we extend our sincere apologies for any inconveniences you have encountered and for transit scans causing concern.
We know how important it is that your packages are delivered on time, and we remain committed to work with you on ways to leverage our network flexibility. We look forward to serving you better in the future.Respectfully,
FedEx
Initial Complaint
Date:06/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the past three days, we have had FEDEX "CLAIM" to leave package at our front door or "CLAIM" to miss a delivery to our house when, in FACT, they have not even attempted delivery! We have a HELLO FRESH food delivery box that is THREE DAYS LATE now. We also have notification that an electric pump was delivered to our front door,but it was not. BTW, we have a RING DOOR CAMERA and have camera video footage from the past three days and there are NO missed deliveries or attempted deliveries! NO ONE has come or gone from our front door with the exception of the housekeeper who came on Saturday. That is IT. So FEDEX has been LYING to us, LYING on their electronic delivery chain of custody/receipt, and I have NO IDEA what they have done with the packages. We want someone to deliver these packages and want a FEDEX MANAGER to contact us immediately!Business Response
Date: 06/29/2022
Dear ***************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipments ************ and ************ traveling to your address. Research was made and the shipments were verified located. Local FedEx Management has been advised of your concerns, and reoccurring dissatisfaction. Better attentions will be made to support correct delivery access of your perishable shipments in the future.
Per our conversation the shipper did replace the items for you and thank you for verifying the replacement shipments were received successfully.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused by the original lost shipment. Please know that FedEx strives to make all shipment deliveries on time and your feedback was appreciated.
Respectfully,FedEx
Initial Complaint
Date:06/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a pair of Yeezy Boost 700 (Red) on 6/17/2022 via the Confirmed *** ******** which is a site where you win exclusive sneakers via a lottery. The total cost of the sneakers was $280.09. I received a tampered box with the Yeezy box inside which was empty, no sneakers, nothing. I contacted ****** and was told they would investigate and get a refund. I also contacted Fedex and they said they would investigate aswell. In order for me to get these sneakers, since it was won via a lottery, I had to go to ******, another ***, where people and retailers ************** sneakers, however for $399.00. I want Fedex to apologize and pay for the difference I had to pay because someone either in their distribution center, or the delivery employee stole my sneakers. The total is $115.91, I would also like to know if they found out who stole my package and what they plan on doing with such an employee that steals peoples hard earned things that they buy.Business Response
Date: 07/21/2022
Dear
Dear Jesse *******:
This is in response to your inquiry addressed to the Better Business Bureau.
We regret that your shipment tracking number ************ was received empty.? Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the contents.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/25/2022
****** submitted a claim, however Fedex rejected because ****** did not put that the package was received but empty. I have contacted ****** again and they submitted another claim again.
Complaint: 17449487
I am rejecting this response because:
Sincerely,
*************************Initial Complaint
Date:06/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing a **** from FedEx for a delivery and have followed the proper **** dispute protocol for FedEx. I was told by multiple employees with FedEx that I should not be charged for the service I am being charged for, however, I keep getting a **** for the service I am disputing. The **** is considered past due right now (6/19/2022), despite my efforts to resolve this. I would like a resolution and response from FedEx as soon as possible.Business Response
Date: 07/20/2022
Dear ***************************
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 11:20 AM on May 16, 2022. We certainly regret any inconvenience you have encountered. The redelivery fees have been removed. Please disregard any collections notice received.
Thank you for your patience in this matter and for shipping with FedEx.
FedExCustomer Answer
Date: 07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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