Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

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  Federal Express

  10205 Kingston Pike Knoxville, TN 37922

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19th, FedEx delivered a package to my residence by mistake. I did not sign for the package, it was just left on my porch. The package is for a different house number on a different (but similarly named) street. I called FedEx to alert them to the mistake, and they declined to take responsibility for fixing it. They told me first to call the shipper and get them to start an investigation. When I refused, they told me I would need to drive the package to a FedEx facility and drop it off there. I refused again, and was told I could try to catch the FedEx delivery truck the next time I saw it go by my house and could ask the driver to take back the package. I have not been watching for the truck, and the package is still sitting on my porch. FedEx made the mistake, FedEx should be the one to fix it, not me. I often get deliveries dropped on my porch by mistake, and I am tired of it. I don't work for FedEx, and it is not my responsibility to make sure the packages they are entrusted with reach their final destinations.

  

  Business Response

  Date: 08/11/2022

  Dear *******,
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We understand your dissatisfaction with the issue you had with getting a package picked up that you received in error. I confirmed with you today that the package was picked up after we spoke. 

  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.  We value your business and look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  

  FedEx 

   

  Customer Answer

  Date: 08/24/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company to set up delivery of a shipment. Shipment arrived 2 days later than requested and no heads up that it would be late. I would like a refund or rebate on shipping charges.I called Fed Ex the day after the shipment arrived and they said I had to "wait 5 days until the invoice is posted". Since I already had paid in advance, seemed like this was just a tactic to wear people down.I called again 6 days after that, and the Fed Ex rep says they will not provide a rebate/refund on any items designated for "2 Day Delivery". He referred me to the fedex.com website for specific rules, but nowhere on my shipping form does it make reference to that. Essentially Fex Ex is telling me they don't have to complete the contracted services under these conditions. This was no bad weather or any other valid reason for why delivery didn't happen as contracted.I wonder how many people this happens to who have no idea that the shipment doesn't arrive as contracted yet we are still charged the same.Can you help?

  

  Business Response

  Date: 07/26/2022

  Dear ***,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  As a gesture of goodwill, credit of $29.20 has been applied to the shipment on FedEx tracking number 874796265940.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully
  FedEx

  Customer Answer

  Date: 07/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex lost my huge box shipped from *******, ** to **********, ** containing several thousands of dollars worth of belongings. The box was very large and could not be misplaced. No attempt has been made to correct the situation.

  

  Business Response

  Date: 08/04/2022

  FedEx values your business.  We have received and processed your claim request on the referenced shipment.  Unfortunately, upon completing our investigation, we must respectfully decline your claim request.  According to our records, the shipper must file all claims as per our contract agreement with them.  Please contact your shipper for further information. We regret any inconvenience this issue has caused.

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17621525
  
  I am rejecting this response because: 

  I am the shipper. I shipped it through my companies name to myself across ***************** to prevent from flying with it. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/13/2022

  Please accept our apology for the experience.  According to our records you are the recipient.  She shipper is ****************** The shipper must file all claims as per our contract agreement with them   Please contact the shipper for further information. 

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 17621525
  
  I am rejecting this response because: 

  I am new ***** electric and *********************. I shipped the package to myself across the country. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again, I am dealing with a FedEx issue. I was home to receive a very large package today for a hard top gazebo. I have supplied documentation showing when it was suppose to be delivered and now being told it wont be until tomorrow. This is causing me to be inconvenienced with work and nothing gets done for accountability with this company. I just want my packages safe and sound. They said they attempted to deliver my package and they didnt because I am here. They said its rescheduled for tomorrow. I want eyes on this so I can ensure someone will be held accountable for this expensive purchase my wife I made. Thank you in advance for your help and assistance.

  

  Business Response

  Date: 07/29/2022

  Dear *****************************,   
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We are very concerned to learn of your dissatisfaction with the handling of your shipment tracking number ************ that our records indicate delivered on July 26, 2022 at 2:58 p.m. Tracking numbers ************ and ************ our records indicate both delivered on July 26, 2022 at 3:11 p.m.  As we discussed, your packages were received.  The appropriate management teams have been notified of your concerns for an internal review with the drivers responsible for serving your area.    
  
  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.  We certainly regret any inconvenience you have encountered. 
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx
  
  

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx refuses to honour their Money-Back Guarantee for an International Priority parcel shipped July 7, 2022 and expected July 12, 2022, which got stuck in *******, ** up until July the 20th, claiming that there was a "customs delay." The shipper assured me that I would be entitled to reimbursement if the parcel does not arrive by July the 12th.After numerous attempts to contact FedEx to open up a case to pursue the parcel, FedEx determined and acknowledged that the parcel turned out to be lost, and sent out their Search and *************** to seek out the parcel and resume its sending.No customs were involved whatsoever during the time this parcel was stuck in *******, to which the FedEx representatives in the case admitted to being a mistake on their part at that particular branch, and verbally agreed that I would be reimbursed for their failure. Recordings of the calls confirming this should be available on FedEx's systems.Now that the parcel has finally resumed its mailing, it arrived at the intended destination a few days later and got delayed by local customs. However, that occurred long after the eight-day delay in *******, which makes it an invalid reason to not honour their Money-Back Guarantee.In spite of my due diligence, and despite several attempts to file a Money-Back Guarantee claim both via web and phone, I received no response concerning the claim at all until I contacted the company over the phone one last time, to which a different representative answering the call sympathetically opened escalated a reimbursement claim for me manually.The International Priority parcel costed me $231.45 to ship, and its Tracking ID is ************.

  

  Business Response

  Date: 08/02/2022

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  It appears that the shipment traveling on package tracking number ************ was released by Customs in ***** and delivered on 7-29-2022 @ 1:34 PM local time.
  
  We understand your concerns regarding the delay in transporting and processing clearance with local & ***** Customs for this package, and deeply regret the difficulties you encountered while calling our toll-free number and working with ***** Customs. Please understand that any shipment that crosses an International border is subject to clearance by the local government. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  As you have paid Staples, a FedEx *************************** for the transportation charges on this package any refund request should be made thru Staples. You have been contacted to reach out to that location for your refund
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 08/07/2022

  Neutral resolution. Not positive nor negative.

  An agent from the FedEx claims department finally responded, but stated that FedEx would not issue me any refund as they claimed that the parcel was stuck in Chinese customs, which was outside of their control. However, this was not true, as the parcel was stuck in ******* for several weeks, without the customs process ever being involved.

  I had to threaten legal action for FedEx's negligence before the agent conceded and issued me a refund.

  Therefore, I am closing this case, not because I am particularly pleased about FedEx's way of handling it, but because I managed to get my money back.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this FedEx store to delivery a package using the overnight delivery option for $38.55 on June 13,2022.The tracking number is *********** set to be delivered on June 14,2022.3 days later, the package still wasnt delivered. I went to the store and they told me they couldnt help me and gave me the customer service number instead.I called the # and they said the package was still in transit.I told them that I expect a refund because it wasnt delivered on time.They said I needed to call back another time because they couldnt process the refund at that moment until it was delivered.A week later, I got the package sent back to my address with the note saying that they attempted several times to get It delivered.The recipient lives in an apartment and she said she wasnt able to get any notes regarding said attempts.I called FedEx regarding this issue and they said that these attempts were made,but there was no proof or any notification to the sender and/or recipient. And even if these attempts were made, its the responsibility of FedEx to make sure the package gets delivered or at least notify the sender especially when I had picked overnight shipping.I called again on June 25, 2022 to try to get a refund and according to the representative I spoke with then, I couldnt call until Monday June 27 because they said it wasnt in their invoice. So on June 27, I called and the rep said they would make the refund request and I should hear back or get it in 3-4business days.3 weeks later,today is July 22,I still havent heard back from them and have no refund.Today,I called again but now FedEx said theyre unable to issue the refund because its too late and they have to do another request.I had it escalated to a manager and I got the same response.This is unacceptable and I expect a refund now.I cant believe its taking a month for me to get this issue resolved and FedEx is not making the necessary means to make this right especially when theyre at fault.

  

  Business Response

  Date: 08/05/2022

  Dear Ms J-me,
  
  This is in response to the BBB request submitted by J-me ********** under BBB Case number 17612500.
  
  The FedEx package tracking number provided(27429484332) for this shipment is invalid. Unfortunately, we are unable to address the specifics regarding the shipment without the package tracking number. Please provide this information, and we will gladly research this further.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a TV from ******* that could only be shipped. It was shipped timely. FedEx accepted the package and it was to be delivered on July 19th. It then showed delayed after we waited all day. It then showed on line arrived at the Rensselaer station at 12:44am and then out for delivery at 12:47am. When it did not arrive by the afternoon of the 20th, I contacted FedEx help. Since then, I have made numerous inquiries including again this morning and am told the same thing over and over, they are working on it. I had been told I was given a priority ticket and that has done nothing. It is 6 days later and still no delivery or resolution.

  

  Business Response

  Date: 08/02/2022

  Dear ****************************************: 
  
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We regret that your shipment tracking #************ has not been received.? Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.
  Per our conversation you have contacted the shipper and they have refunded you your money The shipper can contact FedEx regarding a claim. 
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

  Customer Answer

  Date: 08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 shirts from walmart.com. I was to get the order Wednesday July 20th after my package was delayed. It then again was delayed in ************ **. I called Fed ex Thursday July 21st to see where my package is. When I called I was told I would have my package th3e next day. Friday July 22nd came and I still did not have it. I called again and was told I would have it that day. Called later that day to see where it was and got hung up on multiple times and got no updates about it. I had asked for a refund multiple times and got ignored or told that FedEx would find my package and I did not need a refund. Today Monday July 25th I called to see where my package was yet again with no updates. Then being told that they had lost it. When I asked about FedEx losing my package the girl I was speaking with tried to make up a story saying they did not lose it, they were just unsure of where it was. So, they lost it. When I requested a refund FedEx told me that they could not do that, and they would work on finding my package. I was then transferred to yet another person that also told me that they refused to refund me for the package they lost. Then when I requested a refund again the women I had gotten transferred to hung up on me again. The tracking number for this order is ************. The items were Athletic works men's crewneck t-shirts. There were 3 of them. The prices were **** each.

  

  Business Response

  Date: 07/29/2022

  Dear ***************************:

  We regret any problems you encountered while inquiring about the status of your FedEx Ground Economy shipment tracking number 593365294782. Additional research has been conducted in an effort to locate the shipment . Unfortunately, we are unable to provide additional information regarding the location of the shipment.

  Per our conversation, the shipper reshipped this to you and the replacement shipment received. 
  
  We apologize for  any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. 
   
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally. 
   
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
   
  Respectfully, 
  
  FedEx 
   

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I ordered **** bags from Unicorn bags to be shipped to my business address of Ahara at ******************************** in ********* ********. At some point in the shipment, FedEx changed the address to an entirely different and unrelated person in a city 40 minutes away. I never contacted FedEx to change the address so they clearly are in the wrong in this situation. Why would I ask to have my product delivered to a random person 40 minutes away from my business? Unicorn bags has been very helpful in this process and I don't want to block the credit card charge because then they are out of money when they have done nothing wrong.These packages are $1140 of specialized product which is now causing me a disruption in production which can prove to be extremely harmful to a small business. I would like the packages to be delivered correctly or refunded promptly. Here are the four tracking numbers since the order is in 4 boxes. 586137605821,************,586137605800,586137605795

  

  Business Response

  Date: 07/28/2022

  Dear ******************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 586137605821,

  ************, ************, and ************, of which were rerouted to a different address after driver noted original address as incorrect on July 5, 2022.  The driver

  attempted to retrieve packages on July 27, 2022, and was unsuccessful.  Our records indicate a claim has been opened on packages.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx ,

• Initial Complaint

  Date:07/24/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely HORRIBLE CUSTOMER SERVICE!!! I have an Amazon package that is shipping from CA to UT. It shipped out of CA on 07-18-22 with an expected delivery date of 07-21-22. Then on 07-21-22 FedEx's tracking service just said "Delayed". Then on 07-22-22 FedEx's tracking service continued to say "Delayed" and show the package was in NC! I called FedEx customer support which is absolutely horrific. The agent with whom I spoke was very kind and friendly, which I appreciate, but he just gave me a case number and said he'd have FedEx call me back. So far, no problem. On 07-23-22 I got a call from a ************************* stating, "I do show your packages moving through our system'. I don't give a rat's a** that my package is moving through the system. That's obvious. My concern is why it shipped from CA to NC and why it's delayed for a whole week! I called back today on 07-24-22 and I was told, "******* is scheduled to call you back on 07-27-22 with more details. By then the package will likely be almost back to UT and its final destination. Clearly there was an error and no one at FedEx is owning it. This is extremely upsetting and FedEx has the worst customer support ever!!! I hope they suffer huge losses due to their abhorrent customer service!!!

  

  Business Response

  Date: 08/10/2022

  Dear ***********************,
  
  Your report to the Better Business Bureau regarding tracking number 275724885799 was received.   
  
  Our records indicate the shipment was delivered at 9:56 AM on July 27th, 2022.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  
  
  FedEx

  Customer Answer

  Date: 08/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to include in my response a big THANK YOU to ****** with the FedEx service recovery team! She called me on July 29, **** to discuss my concern. She acknowledged that the package got erroneously loaded onto the wrong truck, and that is why it went from CA to ** before being rerouted back to UT. That's all I wanted from the beginning, someone from FedEx to acknowledge an error was made and that the package was sent across the country by mistake. Instead, I got customer service reps telling me, "the package is in route, don't worry."

  Bottom line is, ****** with the FedEx service recovery team was very professional, kind and courteous in explaining what actually happened. She apologized for the error, and explained that sometimes it happens, due to a package handler making a mistake. I loved her explanation and was 100% satisfied with her service. Thank you ******! ??

  Sincerely,
  ***********************