Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,253 total complaints in the last 3 years.
- 4,827 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Absolutely HORRIBLE CUSTOMER SERVICE!!! I have an Amazon package that is shipping from CA to UT. It shipped out of CA on 07-18-22 with an expected delivery date of 07-21-22. Then on 07-21-22 FedEx's tracking service just said "Delayed". Then on 07-22-22 FedEx's tracking service continued to say "Delayed" and show the package was in NC! I called FedEx customer support which is absolutely horrific. The agent with whom I spoke was very kind and friendly, which I appreciate, but he just gave me a case number and said he'd have FedEx call me back. So far, no problem. On 07-23-22 I got a call from a ************************* stating, "I do show your packages moving through our system'. I don't give a rat's a** that my package is moving through the system. That's obvious. My concern is why it shipped from CA to NC and why it's delayed for a whole week! I called back today on 07-24-22 and I was told, "******* is scheduled to call you back on 07-27-22 with more details. By then the package will likely be almost back to UT and its final destination. Clearly there was an error and no one at FedEx is owning it. This is extremely upsetting and FedEx has the worst customer support ever!!! I hope they suffer huge losses due to their abhorrent customer service!!!Business Response
Date: 08/10/2022
Dear ***********************,
Your report to the Better Business Bureau regarding tracking number 275724885799 was received.
Our records indicate the shipment was delivered at 9:56 AM on July 27th, 2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
FedExCustomer Answer
Date: 08/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I would like to include in my response a big THANK YOU to ****** with the FedEx service recovery team! She called me on July 29, **** to discuss my concern. She acknowledged that the package got erroneously loaded onto the wrong truck, and that is why it went from CA to ** before being rerouted back to UT. That's all I wanted from the beginning, someone from FedEx to acknowledge an error was made and that the package was sent across the country by mistake. Instead, I got customer service reps telling me, "the package is in route, don't worry."
Bottom line is, ****** with the FedEx service recovery team was very professional, kind and courteous in explaining what actually happened. She apologized for the error, and explained that sometimes it happens, due to a package handler making a mistake. I loved her explanation and was 100% satisfied with her service. Thank you ******! ??
Sincerely,
***********************Initial Complaint
Date:07/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tracking numbers:
************ ************ ******************** ************ All parcels supposedly delivered and left at gated driveway. We don’t have a gated driveway.
Make a complaint with FedEx with case numbers and they do not ever call back within the 24 hours they advise.
Finally chat them on Facebook and get told “ask the merchant for a refund”.
I would like my parcels delivered properly.
UPS, USPS and Amazon all put them on the porch. What are FedEx doing with my packages? Keeping them and selling them?Business Response
Date: 08/15/2022
Dear ****** *****,
This is in response to your
inquiry addressed to the Better Business Bureau.
We understand your
dissatisfaction with the handling of the shipments traveling on package tracking
numbers-************, ************, and ************. Your concerns that delivery information was recorded indicating the packages were left by the gated driveway at your address, concerns us as well, since you have advised us that you do not have a gated driveway. This has been
brought to the attention of local management responsible for FedEx Ground
operations in your area and will be addressed internally with our drivers so that we can serve you more satisfactorily in the future.
On behalf of FedEx, please
accept our sincere apologies for the inconvenience you were caused. We
value your business and look forward to serving you more satisfactorily in the
future.
Respectfully,FedEx
Initial Complaint
Date:07/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
However, then in June we had an order shipped to ** from Lowes, the product made its way to the ********, **** station on time, but then it was marked by someone at the station as Refused by Recipient and actually returned to the sender (Tracking #***************). This shipment was for my bathroom remodel which then delayed the completion of this project. No one in the **************** could help. They were supposed to contact the shipper and have it resent, but they did not do this. So I was out the money and the product. Then earlier this month, July 8, I had ordered some clothing items, again they made their way to the ********, **** station on time, and this time were marked by someone at the station as Future delivery requested (Tracking #********************). When I called in to inquire on this one, I was told that this is a requested that is submitted by the recipient, I told the customer service person I didnt make the request and was told Id have to let the shipper know that the item was ********** I call the shipper and cant report it as lost until July 27, so again, a gift item wasnt delivered in time and I am again out the money for the product at least until July 28th when Im allowed to report it as lost to the shipper. And then I have to wait through their process. And most recently, on July 20, I ordered a business kit from Pampered Chef, and again the item shipped and made its way to the ********, **** station on time, and was again marked by someone there as Future deliver requested (Tracking #**************). When I called in on Saturday when I noticed the status update, Raya told me she updated the item and it would be shipped out on Sunday, July 24. I inquired as to whom was updating all of my items with these various statuses and was told the **************** would call to address the issue. (Case #********).Business Response
Date: 08/08/2022
Dear ******,
Your report to the Better Business Bureau was received.
Our research is currently in progress and you will be contacted once additional information becomes available.
Respectfully,
FedexInitial Complaint
Date:07/24/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 05/29/22 I went to FedEx to send express mail I paid $132.49 they guarantee 2 days delivery as of today they havent delivered the documents and I called revenue services to request refund 6 days after I was told to wait until package arrived for them to be able to refund my money I called back they told me to send an email to claims to request refund I did they send email back saying that I need to call revenue services to get my refund, then I called them I spoke with agent he talked to a supervisor they told me I was going to get my refund within 3 days, I never received it I called yesterday 07/22/22 I spoke with agent she said they dont know anything about the refund I escalate the call and the lady from the escalation team told me theyre not going to refund the money because the case its too old I only had **************************************** to request the refund which I did within 6 days after and I follow all the instructions given, I just feel this is NOT fair I work really hard and for me $132 its a whole day of work Im very frustrated and this is not right.Business Response
Date: 07/27/2022
Dear Carol ***************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of your shipment tracking number 273676366162. Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally. The freight charges were credited on July 25, 2022 in the amount of $132.49 on Invoice ********* back to the bank card used for the initial fees.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.Respectfully,
FedEx
Customer Answer
Date: 07/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:07/23/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A product was shipped to me from PlayStation and it was shipped with a signature required. I received a text notice at 2:17pm that the package was delivered at 2:15pm and signed for by "********************". I was at the delivery address when the package was allegedly delivered and I did not receive a knock on the door, I didn't sign for a package, and nothing was left at my door. This product was either stolen by the drover or left at the wrong location. Tracking number #************.Business Response
Date: 08/08/2022
Dear ***************************
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 575809804557.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 08/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/23/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx ************** lied about delivering a package I waited outside for on the date and time and refuse to refund me. The company sticks together and continuously steals and lies to customers. Out of $500 .Business Response
Date: 07/29/2022
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number 74899999124791234640 . FedEx ********** specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Scans recorded a delivery date of July 15th, 2022, .released outside the door of your apartment address. Per our discussion, a replacement was issued by the shipper, and the issue is resolved to your satisfaction.
On behalf of FedEx, we extend our sincere apologies for the inconveniences you were caused by this service choice. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:07/23/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx sells services it cannot provide. I have had several packages not delivered within the promised delivery window and delayed for days. This particular shipment drove by my house twice and was not delivered. Customer service does nothing to help. Tracking number: ************Business Response
Date: 08/19/2022
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate that your shipment was delayed while being processed at our sorting facility.
Tracking data reflects that the shipment was delivered at 12:00 p.m., on July 25, 2022, to which you have confirmed receipt.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:07/23/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx has been failing to deliver my packages to my address. A recent package was delivered over a mile away from my home. Luckily, the lady whom it was delivered to, called my phone number, which was listed on the shipping label. I then went out of my way to meet a complete stranger to retrieve my package. This us not the first or even second time I have experienced thus. I have called the distributor of the products being shipped and they state that they can't do anything because they pay FedEx so I must get a refund from FedEx. I have a FedEx claim number regarding thus issue. The claim number is C-********. I spoke with a man named **** who said his employee number is GUARC.I am paying for a service that is causing me stress as well as I am having to drive and pick up my package which I paid delivery for.Business Response
Date: 07/25/2022
Dear *****,
Your report to the Better Business Bureau was received.
No claim has been filed on this tracking #. Please complete the attached claim form and get a signed shipper waiver from the shipper of the package and email to *************************************************.
I apologize for any undo inconvenience in this matter.
Sincerely,
**************
Executive Management team
FedEx ServicesCustomer Answer
Date: 07/25/2022
Complaint: 17614801
I am rejecting this response because:I was given a case number after 3 phone calls to FedEx. I have gone far out of my way to do a job FedEx was paid to do, yet they failed miserably. I am not responsible for FedEx employees not filing a report, however I am responsible to call and inform FedEx, as I did 3 times. I, PERSONALLY, FOUND MY PACKAGE. I HAD TO DRIVE TO MEET A COMPLETE STRANGER TO RETRIEVE MY PACKAGE.
I'd still be waiting on FedEx if I had not handled this.
The case number I was given is
C-74949291
The, representatives names who supposedly submitted the claim was ****. He said his ID is GARC.
Sincerely,
*********************Business Response
Date: 07/28/2022
Dear *****,
Your report to the Better Business Bureau was received.
The case number you provided is for a trace case, not an actual claim. Until a claim is filed, there is nothing we can do.
I apologize for any undo inconvenience in this matter.Initial Complaint
Date:07/23/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THE TRACKING NUMBER IS ************!!!! THIS WAS SUPPOSED TO BE DELIVERED TODAY SATURDAY JULY 23. 2022!!!! THESE ILLITERATES CAN'T READ A LABEL AND HAVE DECIDED NOT TO SHIP IT TO MY HOUSE!!!! NOW, SINCE THEY REFUSE TO SHIP IT, I WILL HAVE TO FILE A CHARGEBACK WITH THE SHIPPER!!! TEACH THEM A ****** NOT TO EVER SHIP WITH FEDEX BECAUSE THEY REFUSE TO DO THEIR JOB AND THEY CAN'T READ!!!!!! FEDEX CHANGES THEIR WEBSITE WITH ALL NEW WEBSITE DESIGNS AND MEANWHILE CAN'T AFFORD TO HIRE WORTHY WORKERS WHO ARE WILLING TO WORK!!!! IT DOES NOT MAKE SENSE!!!!!!!Business Response
Date: 07/27/2022
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777440288498,
however the recipient address was not changed, although bar code was replaced. Our records indicate a proof of delivery on July 24, 2022, at 1:13 p.m., to the
address noted by shipper.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/27/2022
Complaint: 17614701
I am rejecting this response because:
This shipping company is always LATE at delivering anything. With all the money they put into changing their computer design on their website, they could be hiring BETTER WORKERS that know how to READ, and that they WANT TO DO THEIR JOB and that arent LAZY!!!
Sincerely,
*************************Business Response
Date: 07/28/2022
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777440288498
however although barcode was replaced, the address was not changed, so we suggest you speak with the shipper who created label.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/28/2022
Complaint: 17614701
I am rejecting this response because: FEDEX IS TRYING TO SHIFT ***** WHEN IT IS ***FEDEX IN **************. NO OTHER FEDEX FACILITY HAD ****ANY**** TROUBLE WITH THIS SHIPMENT ******UNTIL IT GOT TO ******************. NORTHAMPTON WAS THE ***ONLY*** FACILITY TO HAVE PROBLEMS. THEY ARE JUST A BUNCH OF TRUMPLICAN LIARS WHO HAVE NO EDUCATION AND TRY TO SHIFT THE ***** ONTO SOMEONE ELSE. EXACTLY LIKE *****. RUN BY A BUNCH OF RETARDED REPUBLICANS WHO DON'T WANT TO TAKE RESPONSIBILITY FOR ANYTHING.
Sincerely,
*************************Initial Complaint
Date:07/23/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 5, 2022 a package was sent to me at my request from *************** through FedEx using the guaranteed three day shipping. I paid $283 and the shipment, frozen bull *****, was to arrive on the morning of July 8. However I received a notification of out for delivery then delayed. The shipment didnt arrive until Monday July 11 at 4:45pm. FedEx refuses to refund even part of the payment although they have no reason or cause for not delivering on time.Tracking number ************Business Response
Date: 08/05/2022
Dear *******************************,
This is in response to your inquiry addressed to the Better Business Bureau.?
?
Our records indicate the shipment on tracking number ************ was delivered at 4:56 p.m. on 07/11/2022. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.? The appropriate management has been notified of your concerns for an internal review.
?
We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.
Respectfully,?
FedEx
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