Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  10205 Kingston Pike Knoxville, TN 37922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07.25.2022 $120 FedEx When shipping a package, I was asked if I cared how soon it arrived. I asked for 2days shipping and it cost $100 more than standard. The package has since been delayed and will not arrived on time and FedEx is claiming there is a no money back policy for 2 day shipping. I inquired as to how I could file a complaint about why this wasn't disclosed before I made the shipment and the representative hung up on me rather than helping.

  

  Business Response

  Date: 08/02/2022

  Dear Customer,  
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  Your concerns regarding the delivery of FedEx tracking number ************ have been brought to our attention.  Our records indicate this package was processed via "***************************", a Retail ShipSite. Just as you paid "***************************" for the transportation charges on this package; any refund request should be made thru "***************************".
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  
  
  Respectfully,  
  
  FedEx 

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx delivered my package to the wrong address on Monday. I have a case open. FedEx advised me Monday that I would receive a call back from FedEx within 24 to 48hrs. I never received the call. I called Wednesday and the rep transferred me to the ********** I spoke with a rep who blamed it on everyone but FedEx. She stated I need to call **** and handle the package issue with them. Of course, I got upset and asked to speak to a supervisor or someone who can assist me. She said her supervisor will call me back I asked her if her **** is the **** that was supposed to return my call within 24 to 48hrs and didn't she said yes i told her I will wait on the supervisor to call me with her on the line because I do not trust her ****. So, after 50 mins of the call, she states her supervisor tried to call me, but the line was busy. I advised her a cell phone is not busy. Then she put me on hold and came back and said her supervisor will call me back within 20 mins I said we can wait the 20 mins she said she has to get back to her job I told her she is doing her job she has a customer on the phone, and I have nothing but time. It is 1hr and 8 mins then the phone beeps with FedEx Corp I click over and say hello the person hangs up as soon as I click over putting me back to the rep, I tell the rep I don't know what games she is playing but this is crazy. Then at 1hour and 15 mins I get another call from FedEx Corp this time I merge the call and its music so i am telling the original rep what is going on why is someone calling like I am stupid. Here it is 1hr and 26 mins and its nothing. I have the call log and I will be glad to prove it. FedEx didn't deliver the package and FedEx is trying to act as if this is my fault. After being on the phone with ****** for 1hr and 31 mins she said she is going to hang up and that her supervisor will call me back I told her I do not agree, and she **ng up anyway I was transferred into the automated survey. I received a call again someone **

  

  Business Response

  Date: 08/24/2022

  Dear ***********************
  ? 
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************ was delivered at 9:38 a.m. on July 25, 2022.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment. Per our conversation, the shipper has refunded you.
  ? 
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  ? 
  Respectfully,  
  
  FedEx 

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This FedEx service is horrible!!! The customer service is a waste of time No one is actually trying to help to find my package when it was misplaced they are quick to say file a claim!!! What if that was a rare expensive item and I wanted the item IT cannot be replaced!!!!!! I dont care about any claim do your job and find out who is stealing my packages!!! This has been my 2nd package in 2 weeks that was marked as delivered and not delivered to me! The delivery driver is stealing my packages the last package tracking #************ was marked as delivered to the leasing office but what he didnt know is we dont have a leading office open on sundays!!!! So that was a lie and the leasing office dont accept packages at all It has to be delivered to my address!!! So he got caught stealing because it wasnt delivered to any leasing office!!! I need a FedEx manager at the local station to look into and find my package because the driver is stealing them and its only the expensive designer items!!! This is ridiculous and I will be getting the cops involved because this is fraud! I have been living here 20pcs years with no delivery issues and suddenly within 2 weeks my 2 of my expensive items are not being delivered and the driver is lying and marking it but he was caught stealing and lying! I need someone at the local FedEx station who handles this to contact me and find my package because their driver have it he is a liar!!! The person in charge of this case is a waste of time let some else handle this case asap he isnt finding out any info or calling the manager at the local station of the delivery driver! I need someone to contact the local station asap and find out whats going because they are stealing my package and this is fraud I will be contacting the cops and taking the further if my package dont show up so this stealing will end! Tracking ************

  

  Business Response

  Date: 08/05/2022

  Dear ***********************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ .  
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Covid; I’m very sick. My doctor had ******** overnighted via FedEx by 12pm 7/26. It never arrived. I called FedEx three times between 7:30pm and 8:10pm and at 8:15pm was told the driver tried to deliver it, but we weren’t home. I asked the lady if the shipment didn’t require a signature why would it matter? She had no answer. Fact of the matter my husband just got out is the hospital and I’m bedridden…no one showed up with or without a signature. I made a formal complaint and at approximately 9/9:30 am on 7/27 I had a call from a representative assuring me my package would arrive by 12:00 noon. 12 came and went and nothing. I called FedEx and was told the package would arrive by 8:00pm, but there was nothing else they could do. At about 1:00 pm, a FedEx truck arrived at my neighbor’s but did not stop at my home. We called FedEx and they said their is a different truck that has my package. I DO NOT understand why there would be two different trucks making deliveries to my very small area - and to two houses side by side. Logistics nightmare if you ask me. This is the worst customer service experience I’ve ever had in my life. And I have now told 6 people the same story and how I might die. Note, you cannot get two prescriptions for ******** which is why I’m in this predicament. Someone needs to look at the distribution office in ****** ***** and determine why are they mismanaged. Especially before this results in a law suit.

  

  Business Response

  Date: 08/12/2022

  Dear ******** *******:
  
  This is in response to your inquiry addressed to the Better Business
  Bureau.
  
  The
  appropriate management has been notified of the situation for an internal
  review with the drivers responsible for serving your area. Our records indicate the shipment on tracking number ************ was
  delivered at 2:34 PM on July 27th, 2022.  We
  certainly regret any inconvenience you have encountered while inquiring about
  the status of the shipment.
  
  We value the trust our customers place in us, and we look forward to
  serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon.I just wanted to buy a YaheeTech file cabinet.Everything that I bought from Amazon is always come to me by Amazon.com. This time, unfortunately FedEx was to deliver it.FedEx stated, (see below)... they delivered it to my address on the 11th of July.I have security cameras all over my house.No one came, no one dropped anything off on my porch.I complained and they told me that my complaint is not valid.I am in disagreement with this fully ...because all of the houses on my street are 11904...And most if not all businesses that have tried to drop things off on our street have not gotten the houses order correctly.Mine is house number 2. I do not believe they dropped it off on my front porch.I didn't ask for a signature is everything else from Amazon had come to me perfectly and so they use this to just get away with not caring.My camera would have recorded them dropping it off ...there is no recording of this.I have no product ...and they most likely dropped it off at another house.They need to refund me and I just want to get the file cabinet.I am not happy with their response or their service.Kindest regards, ***************************.**This was initially what they sent out.. they just sent out another response that my complaint is not valid.July 21, 2022 Case #:C-75386920 Tracking/Pro #:275087274415 Ship/Received Date:07/05/2022 Claim Amount:73.99Hello FedEx Customer,We received your claim request for the shipment referenced above. We are actively investigating it, and we will update you with the status within 14 days. If you have any questions, please consult our online resources for support.Want even more convenience for your claims? Sign up here online for electronic funds transfer (EFT) today!We appreciate your business and look forward to serving you in the future.Sincerely,FedEx Cargo Claims.2022 FedEx. The content of this message is protected by copyright and trademark laws under U.S. and international law.

  

  Business Response

  Date: 08/01/2022

  Dear *****,
  
  Your report to the Better Business Bureau was received.
  
  Please email the video evidence to *************************************************.
  
  We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
  
  Sincerely,
  
  **************
  Executive Management
  FedEx Ground Services

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/20/2022: Shipped a $1500 monitor through a FedEx store in *******, who packaged the items (2 boxes, 2 tracking numbers, but receipt did not indicate which box went with which tracking number). Shipped the items to ******* residence. We insured the item for $1500 (shipping & insurance $255). 5/23/2022: The item arrived damaged. 6/13/2022: We filed a claim, indicating that the item was damaged, & provided ********************************* After repeated phone calls to find out the status, we learned they denied the claim because it wasn't packaged correctly. The claim clearly indicated that the item was packaged by FedEx employees. A photo had even been provided showing them packaging the ********* was noted in remarks. We had no control over the packaging. 6/27/2022: After repeated documented calls, they re-opened the claim. 6/28 - 7/6/2022: Continue to check on status. Was told Claim was approved (by *********** I continued to follow up after not receiving any check or documentation in writing from FedEx. 7/6/2022: Was told to file a new claim online using the other tracking #. 7/11 - 7/26/2022: After repeated calls & extensive hours of valuable time, there is still no resolution 45 days later. Each time I call, I get different responses... "Denied, re-opened, need more information, approved, not approved, need to re-file with 2nd tracking number, file new claim, no update, agent assigned to claim has been out of office for over a week, reassigned, denied, need more information". 7/27/2022: Was told claim was denied, they needed more information. All the information was uploaded a 2nd time through their website.FedEx packaged & shipped the item. The item was insured. The item was delivered damaged. FedEx should pay for the item that was insured! Why does FedEx have to make this SO DIFFICULT AND TIME CONSUMING! POOR SERVICE!

  

  Business Response

  Date: 08/04/2022

  Dear *****,
  
  Your report to the Better Business Bureau was received.
  
  After reviewing all the case notes and supporting documents regarding your claims, I found it necessary to reopen and process your claims for payment. You will receive the payment via **** in the amount of $1755.27 in **** business days.
  
  The FedEx receipt you provided shows the total declared value of $1500 between the 2 tracking numbers. FedEx liability is limited to $1500 between the 2 claims.
  
  We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.
  
  Sincerely,
  
  **************
  Executive Management
  FedEx Ground Services

  Customer Answer

  Date: 08/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you tremendously for your assistance in resolving this matter.  It is greatly appreciated.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package that was shipped through FedEx (brought to a ship center for weighing, measuring, labeling and shipmentfor which my account was charged a service fee of over $100) went missing in transit. I was not alerted to this by their system and by the time it was discovered they had likely containerized it and I was told I had to file a claim and would hear back in about 48hrs.It being a Friday, I did not expect to hear back until Monday. On Monday I called to check on it (their locating it) and was told it would take 7 business days. Now I am one for following rules and understand arbitrary systems and how they tie employees hands. However, this requires someone going to look inside a storage for a package physically. There has been someone I was told at that time, by a customer service rep who took the time to do the necessary calling around while I was on hold (in total that call was nearly hour)able to check on this package since MONDAY MORNING. It is now Wednesday morning and despite calling to check on Monday afternoon, submitting better documents to identify the items at that time, calling again yesterday morning, and again in the afternoon (a call which when I explained the issue they dropped the call), NO ONE has made moves on this.It is exceedingly frustrating bc they have said well just have to pay it out meaning the claim. But the we insurance I was allowed to take on it only went to $1000. That doesnt do anything to cover the contents, but what is at issue here is that even though I followed all the parameters of their terms, now that there is an issue that requires a human component they are too busy to do anything other than write it off as a loss. Or so it would seem. I have a very short window now to receive this item. It could be in more than one place. They have not even checked yet the first despite my raising a flag on July 22nd. It is now the 27th. Their system last tracked it on the 8th. Please, someone, actually help.

  

  Business Response

  Date: 08/15/2022

  
  Dear ***********************,

  Your report to the Better Business Bureau regarding tracking number ************ was received. ?We regret any inconvenience you experienced as a result of this situation. 
  
  After careful research, we were able to locate your package. It was shipped using tracking number 276630294833, and was delivered to you, on  August 15, 2022, at 1:40 p.m., at the recipient address you provided for the original tracking number.
  
  Thank you for your patience in this matter and for shipping with FedEx. We apologize for any inconvenience this matter may have caused. 
  
  Respectfully,

  FedEx  

• Initial Complaint

  Date:07/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A FedEx delivery driver marked my shipment from Target as Delivered and I never got the shipment. Upon multiple calls made to FedEx it turned out he did not leave my delivery by my mailbox. Someone named ic at the FedEx *********** closed the case stating a follow up will be made by email to the customer when they do not even have my email, in other words they want to drop the case and not handle the matter at all. I would like to know the name of this FedEx delivery driver who marked my shipment as Delivered on 7/20/22 at 2:12pm when I never got the shipment. I asked to speak to his supervisor which they have still not let me. I lookup FedEx location with the address provided to me by FedEx turns out is not even a legitimate business address for the FedEx location. I want my shipment delivered to my mailbox with all the contents that were sent to me by Target. I have already called Target with the above details but they shipped the order, but it is FedEx who failed to deliver and this FedEx delivery guy needs to be tracked and asked questions about what he did to the delivery that I was supposed to receive.

  

  Business Response

  Date: 08/24/2022

  Dear *********************:

  
  This is in response to your inquiry addressed to the Better Business Bureau.

  We understand your dissatisfaction with the handling of the shipments traveling on package tracking number 588353261870.
  Our office has not been able to follow up with you by phone or email. Any exception to our normal, quality service is important to us. Any exception to our normal, quality service is important to us. The appropriate management has been notified of your concerns and this will be addressed internally with the drivers serving your area.?  

  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.?  
  
  Respectfully,?  
  
  FedEx

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx refuses to abide by the Federal *** act that states any reasonable request should be met. The drivers refuse to deliver my packages directly to my apartment even though the package is clearly ***************** DELIVER - must sign. They continue to place packages on the floor in the mailroom, which I do not have access to because I cancelled canceled my account with the package room facility. I am deaf in one ear, I have Lupus, a collapsed spine, and I have brain damage. My husband is legally blind. It is beyond frustrating that I have to have my daughter search for the packages whenever she visits. I have contacted FedEx Customer Service, and was told someone would get back to me and no one ever does.

  

  Business Response

  Date: 08/02/2022

  Dear *********************************,    
  
  This is in response to your inquiry addressed to the Better Business Bureau.  
  
  We are very concerned to learn of your comments describing the drivers serving your area.  The appropriate management teams have been notified of your concerns for an internal review with the drivers responsible for serving your area.  ************* reflects tracking number ************ was received on July 13, 2022 at 3:35 p.m.  As we discussed, please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.  We certainly regret any inconvenience you have encountered. 
  
  Your concerns regarding the poor customer service experience have been brought to the attention of upper management and will be addressed internally. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx
  
  

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 18 July. I shipped a Package by FedEx . Tracking Number ************. Dropped off at the ********************* Location. **********, *****. I got a Printed Receipt which showed the weight of the Package and Tracking number and other details. The Package was supposed to be delivered on 20 July. On 20 July at **** PM the entry was made by Driver Customer NOT available or Business Closed. This is NOT a True statment. The Business is a Restaurant. And the Recipient was there. The Business closes at ***** PM. Since 20 th ... there has been no updates on teh Package. On contacting the FedEx Team on Face Book. The FedEx Team member contacted the Station Sort Facility. And they confirmed there was a Scan on the 21 July around 9 am. And the Contents of the Package are missing. I have made many attempts to get help and find the Package / Contents. But the FedEx Team keeps asking the same Questions. Name, Phone Number, EMail address. Each Rep from FedEx says he / she is sorry. I paid FedEx to deliver my iPhone to my Family Friend. And FedEx Failed to deliver. On the Contrary, the Drive falsified the Entry saying Business Closed / Recipient UnAvailable.Since FedEx Employee has taken the Phone / FedEx has been carless and lost the iPhone. FedEx can buy me a Comparable Phone.

  

  Business Response

  Date: 08/11/2022

  Dear Valued Customer, On behalf of FedEx we apologize for any inconvenience with our service in reference to this shipment. Our records indicate that FedEx issued the claim resolution with the "shipper of record" and we have assumed our liability on the claim. Any additional compensation you are requesting please contact the shipper. Again we extend our apologies.   

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17629787
  
  I am rejecting this response because:
  
  1] The FedEx Driver Falsified the entry made on the Tracking Number on Record. The Entry was as Follows. Business Closed / Customer NOT available. Time **** PM and Date 20 July 2022. The Business was OPEN till ***** PM and the Customer was there till ***** PM.

  2] I disagree with the FedEx Statement that they have resolved it. The iPhone 5 SE in todays date and Time Costs over $470 

  3] FedEx Station at the Destination failed to explain why the Next Day Scann showed the weight Zero of the Package. The Scann was around **** AM on 21 July 2022.

  
  Sincerely,
  
  *******************