Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,251 total complaints in the last 3 years.
- 4,826 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 9 2022, I ordered from Fashion Nova. I spent $226.76. During the delivery with FedEx, I received several notifications that my shipping address was changed. Three times. I was home the day that the package was labeled as delivered. As Im the assistant manager in the community that I live in. Nothing was there. I then proceeded to check every level of my building and my exact apartment number in every other building in my complex. The delivery said it was left in the mailroom, which, we dont have one. I rolled back our cameras and checked the complex across the street. *********** said I had to wait three days to file a dispute. They shut down their phone lines. I have called FedEx 7 times asking to be refunded or something of the sort and they said they are not held liable but that the company I purchased from was. They said they couldnt tell me what the delivery address was changed to but that, again, FashionNova could. I emailed *********** repeatedly who said that they never changed my delivery address and wouldnt help me because the gps is corrected. I pleaded to at least get that in store credit because Im a single mother of a one year on in this pandemic with no financial support besides myself. I cannot afford to spend $230 on products I cant even have or use. I also explained that half of that order was a late Fathers Day gift. Regardless if the gps showed the right area, the address was changed and it was never delivered to me. I even have a ring doorbell which I also told them and told them I could still send the footage. They refused. *********** said they could give me a $15 credit card which I find highly unacceptable. My credit card company wont even cancel this purchase. *** never complained or tried to receive money from them from any previous orders and *** been purchasing from them from years. The fact that FedEx wont assume responsibility after not delivering a package where they should I beyond me. Can you please help?
Business Response
Date: 08/08/2022
Dear ***************************,
We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number **********************. We have researched the issue as requested.
FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. It was verified the shipper did not address the shipment accurately for on time arrival. This routing issue *** have impacted the delivery and transport of your shipment.
It is regrettable the shipment cannot be located since the delivery date noted on June 22, 2022. Because your financial arrangements are with the shipper, please contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim, in accordance with the service selected.
Please accept our apologies for any inconveniences experienced because of this issue. Thank you for your patience through the research process.Respectfully,
FedEx
Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx agreed to ship my package from ** to *********** at a rate of $174. FedEx was not able to complete the shipment because they are unable to broker the shipment in ***********. Each time I called FedEx to discuss next steps, the reason they are unable to broker the shipment changes. FedEx should never have taken my money if they were unable to ship to ***********.Business Response
Date: 08/10/2022
Dear MS. ************************************************ is in response to your inquiry addressed to the Better Business Bureau.
We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 275329862939.
According to FedEx Express Terms and Conditions for Undeliverable shipments:
B. For shipments returned from international points to the U.S., return charges and fees will be assessed to the original shipper, along with the original charges and fees. Also included will be any other charges incurred by us, including, but not limited to, duties, taxes, ancillary clearance fees and storage fees, if applicable. For returned shipments containing dangerous goods, the shipper must supply a completed return air waybill and all other required documents.
C. Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at our sole discretion and at any location. The shipper agrees to pay any costs incurred by FedEx in such placement or disposal.
Your request to have the package returned has been received and acknowledged by the FedEx location in ******. Customs authorities in ****** must approve a return to shipper request, and it can be a lengthy process. .
We are showing that your package has been returned to the shipper on tracking #************ showing delivered on 8-9-2022 at 12:17 PM.
On behalf of FedEx, please accept our sincere apologies for the inconvenience you may have been caused.
Respectfully,
FedExInitial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Case # C-******** this is a contractor for FedEx they lost my package and then asked me to contact my credit card company to file a dispute well my dispute was denied because the package showed that it was delivered but talking with FedEx they know that it was not delivered to my house this is a company that cannot be reliable or handle packages safely all they do is try to push the responsibility on someone else now Im out of money in my package because of FedExBusiness Response
Date: 08/02/2022
Dear ***********************
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered on July 6, 2022 at 11:00 a.m. We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
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