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Business Profile

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FedEx Corporation

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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FedEx Corporation has 988 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 6,743 Customer Reviews

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    Review Details

    • Jonathon O

      Date: 06/11/2025

      Absolutely horrible customer service. Refused to talk to me about my issue after making a claim because a claim was already made. Zero communication.

    • Tim R

      Date: 06/11/2025

      4 hour delivery window that requires a signature had me waiting all afternoon and received no delayed notification. No way to connect to FedEx via phone because their automated system just cuts me off saying try again later. No online chat help to find out when it will arrive. *** is always a better way to go.

    • Damon M

      Date: 06/11/2025

      Drivers dump packages at random addresses and the customer "service" AI is a cascade of useless s***

    • Athena L

      Date: 06/11/2025

      Every single order i have ever made that shipped via FedEx has been late, lost or showed up weeks later. They don't even deliver to me directly so they end up transferring to **** once it hits my state (******). FedEx should not get a good rating through the BBB as they fail regularly at there main business model of quick & timly deliveries! Literally the worst shipper ever!

    • Carl H

      Date: 06/11/2025

      Please hire people for customer service that speak English. Soooooooooooo frustrating. They can not complete anything and do not understand English. They also refuse to transfer you to a supervisor. There is no way to escalate an issue.

    • Jim R

      Date: 06/11/2025

      Don't bother getting insurance for your packages, they will deny them regardless of how well you pack them. The defualt is you didn't use enough packing material. That way they can deny any claim with impunity and who will be able to fight it? I will never use them again and I certainly will not pay for extra insurance just so they can deny any responsibility for running over a box. It actually had tire tracks on the box. What a joke.

    • Sarah A

      Date: 06/11/2025

      They are absolutely horrible I recently had to get a refund because FedEx damaged my package during shipping and it was almost ***** they need to pay attention better

    • Katarina J

      Date: 06/10/2025

      If I could leave 0 stars I would. I ordered an alternator from car *********, ****** delivery driver met me at gate took a pic marked it delivered. Box felt empty, looked in box and it was empty, I told ****** before he left and he stated he would contact **** who was not answering.****** took box back, scanned it. Never heard from them again. Its still marked as delivered. I filed two claims with fedex. Havent heard anything yet. Filed a police report as well. Terrible service.

    • WILLIAM H

      Date: 06/10/2025

      Could FedEx possibly deliver a package that is not crushed in some way?

    • Jeff Y

      Date: 06/10/2025

      I don't like this company, *** is much better, but had to use to ship a firearm.When I took the package in, I was told they couldn't print a label for it, to go home, go to their website, then pay for and print it myself, then return.This is an uneccessarily burdensome expectation for the customer, since I'm already at one of their sites.The website itself is cumbersome and user-unfriendly, with multiple pages, which must be completed perfectly to advance. When an error is made, you get a message to "fix it", but no indication of what the error actually is. It is impossible, too, to actually reach a human being for questions, unlike any other company I've ever experienced.Calling their number gets you an automated response, with only a few basic choices, and if your inquiry is none of those, simply says goodbye, and hangs-up.The attendant at my local FedEx center, however, was very courteous and helpful, stating line workers have been recommending to management a human-staffed customer service transfer line for years, but nothing has been done in that regard.This is a company I would never use, with this one exception, as they're the only one that will ship handguns. If you're shipping any other parcel, do yourself a favor and go *** or ****. This is an uneccessarily

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