Complaints

This profile includes complaints for Envolve Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Envolve Communities

  6075 Poplar Ave Ste 220 Memphis, TN 38119-0109

  
• 

  Envolve Communities

  Centennial Gardens 7841 N Garden Manor Drive Memphis, TN 38125

  
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  Envolve Communities

  Hillcrest 4155 East Wind Drive #1 Memphis, TN 38116

  
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  Envolve Communities

  The Posts 4485 Hudgins Road Memphis, TN 38116

  
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  Envolve Communities

  Williamsburg Manor 461 S. Highland Memphis, TN 38111

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ***************** in 2019 when Envolve was the managing company. We went through three different property managers during their time of ownership. The third and final property manager/landlord they hired stole multiple tenants money, never hired maintenance workers, had her husband in and out of our homes as the interim maintenance with no legal employee or right to enter, demanded that tenants apply for an online pet profile through a third party company (requiring additional payment) to verify pets or be evicted and lied about pet deposits and fees being paid/unpaid. She kept no proper records and now that Envolve has had to sell this property they are stating that there is no evidence of a pet deposit being paid on my lease and expecting me to provide a receipt for a money order I purchased in 2021 to verify this deposit with the new owners of the property. This company and their property management are thieves and criminals. We have been near eviction so many times because of added fees and lies about monies being paid. After paying $180/year since March of 2021 for my pet I am now being told that my pet deposit was never paid, but if it was never paid and the pet never registered, why was I charged a monthly pet fee along with another yearly fee ($25) for the third party online pet profile? I am requesting that either my pet deposit be refunded in the amount of $350 or all of my pet fees in the amount of $780 (online pet profile and monthly pet fees in the amount of $15 from April 2021 to March 2025 when the property was sold) to be refunded.

  Business Response

  Date: 05/27/2025

  Envolve no longer manages this property and has never "owned" the property.  Quail Run has never taken a pet deposit but has a non-refundable one time pet fee and requires the use of Pet Screening and a Paws report from Pet Screening.  Any fees that are charged by Pet Screening for their services are between that company and the resident.  There is a monthly "pet rent" of $15 per pent that is paid and appears to have been charged and paid by the resident for several years.  The lease shows a security deposit was paid and does not indicate in any way that a refundable pet deposit was paid.  

  As to any other allegations made in this complaint, we no longer manage this property and would not be able to address any issues at this time and would have addressed them at the time they were brought to management.  After reviewing the lease and the ledger, all information was turned over to the new owner and management at the time of sale and will need to be addressed by them with this resident as we have no access to any other documents or bank accounts.  ********************** did NOT own the property and does not own the funds nor manage any funds for prior owner or new owner currently.

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference to the towing of my vehicle that occurred on 3/15/2024 on the property ******************************* apartments located at ******************************************. I had the appropriate visitor's permit in my vehicle and I parked in a location that had no "permit only" residential parking signs. Upon further inspection (after my vehicle was towed), the only "visitor parking" sign that is somewhat visible to a driver is located by a small side location adjacent to permit parking, but with the arrows pointing TOWARD permit/residential parking, NOT toward the side location where visitors are apparently supposed to park. Even if I had seen that sign, I very well could have parked in the incorrect location based on the clearly poorly placed sign (please see images for reference).I have not left my car overnight at the complex in several years, but the last time I did, the parking spots that were not directly in front of building entrances were available for visitors with visitor permits. On 3/15 I parked where I did based on my prior knowledge and, more importantly, based on the lack of additional or updated parking signs. Based on ****** Maps, not only did I park in an area with no signs designated as permit/residential parking, but the location of my car was nearly 500 feet from the poorly placed "visitor parking" sign described above. I did my due diligence and made an effort to have the visitor's permit in my vehicle and park it in a location with no permit/residential signs around. I made a conscious and more-than-reasonable effort to abide by the parking rules, but due to the lack of signs and the poorly/incorrectly marked visitor parking sign, my car was ultimately towed. Please see additional images attached for additional proof.Based on all of this, I am requesting a refund of the $180 towing and storage fee that I incurred (please see receipt attached).

  Business Response

  Date: 10/29/2024

  We are looking into this issue and will provide an update once all information has been gathered.  Residents are required to give visitors a parking pass and there are clearly marked areas that the residents are aware of to have their guests/visitors to park so that they are not towed.  The information provided in this complaint is being reviewed by management.

  Business Response

  Date: 11/05/2024

  After further review and updates from the community manager, the car that was towed was not parked in visitor parking and the resident is responsible for making sure that their guests are parked in the appropriate parking lot.  The pictures that were submitted showing the parking signs show an area that is not where the guest parked either so either way, the guest was not parked in the appropriate area according to the pictures submitted of the car as well as of the guest parking area.  The residents are given parking passes and given information as to where guests may park so that they are not taking up resident parking spaces and are also told very clearly that cars will be towed if not in the correct areas with a visible parking pass.

  Customer Answer

  Date: 11/07/2024

  Hello,

  Do I wait on another response from the company since they said they are checking with management? I feel like I cannot select accept or reject without their updated response. I also want to make sure I don't pass the 10-day timeframe I have to respond.

  Customer Answer

  Date: 11/07/2024

  
  Complaint: 22415549
  
  I am rejecting this response because: the visitor parking sign on the property is 100% misplaced incorrectly. If I had parked according to the property signs that you have just stated are "clear", I still would have parked in the incorrect place and would have been towed anyway. And the argument about residents being responsible for disseminating parking information to visitors - what, then, is the point of the property having any parking signs if you are placing the burden on the resident? My grandmother is 90 and has never owned a car or even had a driver's license so her understanding of the parking situation on the property is minimal, though she tried her best by supplying me with the visitor permit and said to make sure I don't park in resident parking. If the property signs were truly clear and accurate and visible, we would not be having this conversation.
  
  The pictures I submitted clearly show that the visitor parking sign is facing in the direction of (and has an arrow specifically pointing to) the wrong parking lot, so the claim that the parking signs on the property are clear is false. The pictures also clearly show that while there are several signs on the property that specifically assign certain areas as resident parking, my car was near no such sign. I parked in an area that had no signs in sight or asphalt markings labeling it resident parking.
  
  I have already made my case to a family friend who is a litigator and was told I have more than enough evidence from the pictures alone to take this to small claims court and succeed. I have no issues taking accountability if I made a mistake due to my own error, but I am not paying for the property's failure to provide clear and visible signage. I made reasonable efforts to display the parking permit and park away from any resident parking sign. The property failed to make reasonable efforts to have appropriate and accurate parking signs.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 11/07/2024

  Based on the information provided in this complaint as well as the information from the manager, the car was towed over 6 months ago.  The signage shown in provided pictures has been in place for over 10 years.  It is community policy and has been for many years that visitors have a parking pass and park in designated areas or subject to being towed.  While we understand that you reject the response, our policy still remains that visitors are not allowed to park in resident parking spaces and if there are any questions as to where a vehicle should be parked overnight, the visitor and/or resident should reach out to the community office team for clarification.  The towing company charged a fee and is owed in this situation and the community did not receive any fees in this situation.  Thank you for your input on the signs and parking information.  The community does not reimburse for towing as indicated on the signage that was pictured.  It is the vehicle owner responsibility to ensure that they are parked in the appropriate areas.

  Customer Answer

  Date: 11/20/2024

  Can this complaint be re-opened? I was dealing with a death in the family last week and was out of town until yesterday. 

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  his is the last letter I wrote to the apartment manager.Please call me in reference to my lease. I live in ************* in **************, ** and I would like to terminate the lease that my daughter has signed. I tried several times to explain that the lease was incorrect. My daughter is listed as the primary household member when none of her financial information was used to procure the ******* rent is too expensive! Given my living conditions! I have not signed my portion of the rent due to non compliance on your part. I asked for communication and I still am waiting for a return phone call. The elevator is broken again and I live on the 5th floor. Theft is so high within the building. The homeless live in the building with us. The outside appearance of the building is embarrassing. The front door still looks like it has been kicked in with a wood panel screwed in place of the glass door. We have only 1 working washing machine and dryer on the 5th floor. It's only a matter of time before the front door access is broken already one of the keys is stuck and has been without any maintenance. I have seen roaches in my Loft. We didn't have trash service for weeks.(Meaning more bugs). My bathroom lightbulbs are blown and because no one had the forethought to pre order I am in the dark and have been for weeks and not really sure how much longer I will be without something as simple as a lightbulb. They should have been preorder or replaced the unit you are no longer able to provide lightbulbs for. The elevator is broken AGAIN and you have worn me out. It's time to move and I hate to move!Please contact me.******** D. **** ************ *************************

  Business Response

  Date: 10/29/2024

  Manager has reached out to the resident and resolved the issues with the lease.  The resident is listed as the lease holder and lease should be in process of being signed.  There have been some maintenance issues at the property that are being resolved due to damage from residents and non-residents.  Resident has been contacted and all issues should be resolved at this time. 

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint because I moved from my apartment (Azure Place) May 31, 2024, and never received my deposit or information about it until I called. I was sent a move out statement on August 9th (2 months later) and contested the damage, paint and cleaning charges because photos in the statement were NOT from my apartment (video footage from moving day supports this). I never received any reply and so went to the apartments in person. Since then, Ive been going in fairly routinely (every 2 weeks) to check in and see if any news has come about my deposit and the incorrect charges on my ledger. While the apartment managers RJ and ***** have been kind, Ive received no replies to the several emails Ive sent to Envolve inquiring about my deposit and the issues with the ledger history. ** has stated that she also hasnt received any replies to emails she has sent as well. It was $500.00 I paid for my deposit, but if the incorrect charges from my ledger are included then I believe there may be quite a bit more money owed. The very poor record keeping from this company has ruined my payment history and I cant have it affecting my credit history.

  Business Response

  Date: 10/31/2024

  Refund was delayed due to clerical errors.  AT this time, Envolve has cut a refund check for the full deposit and a partial prepaid amount.  The check is being overnighted to resident and the account is closed with nothing being sent to collections and showing in good standing.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is place is taking people money and telling them that they got denied and in reality they never put your application in an keep the fees for themselves. I called them about my application and each time I am getting different people saying that my application is not in their system . I have gotten a call from them telling me that they saw where I had inquired about their apartments and I told them that I already did the application process and paid my fees and they told me to let them call me back and I still have not gotten a call or when I call they won't answer.

  Business Response

  Date: 08/07/2024

  We need to know what community this complaint refers to as it is very unclear what the issue is and what community is involved.  The subject pertains to repairs but then the complaint refers to an application and the address for the complaint is not a community that we manage.  Please supply the name of the community so we can respond accurately.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant in a complex owned by Envolve Communities. Today marks 6 months since I moved in, and I have documented several instances in which my rights as a tenant have been violated by the ************************ teams. I have tried contacting the management team through every mean I have available to me with my current work schedule, and the management team has neglected every attempt at contact except one: I left a note in the rent slot and they emailed me regarding it, however they never responded to any of my replies. They have refused to offer any reasoning to their complete and total silence regarding any issue I have had with them since moving in. Here is what I have noted since moving in: SB 274, effective August 28th, 2011, requires landlords to disclose any and all formulas used to calculate and apportion utility bills to tenants. According to my lease, landlord utilizes an occupancy formula to calculate my ************* bills. This same bill requires administrative costs on utility bills to be disclosed prior to the signing of the lease. ******** also failed to do this. I have been charged a $4 admin fee every month to pay my utilities. On 6/24/24 around 6-7pm, I submitted my first maintenance request to have some outlets that were disabled reenabled in my apartment. When the maintenance technicians entered my apartment on 6/25/24, one of them said to my dog Remember me from yesterday? implying he had entered my apartment on 6/24/24 prior to me getting home. I did not have a maintenance request in at that time, nor was I ever notified that someone would be entering my apartment.

  Business Response

  Date: 07/30/2024

  Mr. ***** has been a resident since January 2024.  We have just recently changed leasing software so there may have been some missed or delayed communications in June and July but we have tried to address issues as quickly as possible.  There is a request from the resident about the utility billing items and management is working to address these concerns as well while we are changing our software.  Communication will be sent to all residents on that update.  If there are concerns about your lease specifically, please let us know and we can provide a copy of your lease as signed upon move in. 

  We have attached several of the notifications in regards to entering your home in both *** and June.  When our leasing or maintenance team needs to enter your home, notification is always given and/or is based on your service request.  In this case, a letter was delivered to ALL residents that we would be entering to complete inspections as well as to complete repairs that were found during inspections.  Mr. ***** also had a maintenance request that he entered around the same time so our team was in his home on several different occasions to make those repairs.  We do not touch any personal items nor move furniture when we are in the home.  In this case, the notification did not give a specific date but a window of time that would be needed for the entry to the home and repairs to be made as there were multiple homes to be addressed and not just Mr. ******* home.  It does appear that pest control was done in *** so the period addressed in attachments would be *** / June / July 2024.  

  If there are further concerns or issues that need a response, the community office is open Monday through Friday from 9AM to 5PM and residents are also able to communicate in the resident portal 24hrs a day.  If contact is needed outside of office hours, there is an answering service as well after hours and the manager can be emailed directly at ******************************************** for response.  There are several other corporate team members available if needed to address any concerns or issues that are not resolved by the community team directly.  We look forward to resolving this issue and providing more information.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 29th, 2024, I went to the ************ apartments in hopes to fill out an application and put down a small deposit for an apartment move-in date of June 1st 2024. After filling out the application and paying the $15.50 application fee and $150 deposit I was told that the application was put in too soon and I would have to wait until closer to June and finish the application that they would hold it for me and we could complete it then. At the beginning of May I reached out to the apartment complex to attempt to complete my application only to be told that they did not have my application or my deposit, as it appears they had been lost.At such point I was in a position where I was no longer going to be living in the area and no longer needed the apartment. Therefore I requested my deposit back at which point I was told that the deposit was non-refundable if I do not complete the application. As such, since they lost my application and required me to fill out a brand new one, that meant they no longer had a valid application for me on file that would require a deposit, therefore my original deposit is null and void and needs to be refunded/returned to me ASAP. I have emailed them several times and they have refused to respond and have refused to refund me my money. None of this is my fault, yet I'm the one being punished.I have attached a picture of the money order receipts that I purchased.

  Business Response

  Date: 08/13/2024

  Based on documentation provided by the regional manager for the community, we were able to confirm that applicant did come in and complete application paperwork as of 2/29/2024.  We have record that the application fee was paid and this fee is non-refundable.  The application paperwork was completed and sent along for a credit check which was approved.  We do not have any record of a deposit being paid by this applicant and it is our normal policy not to require a deposit at application but would be paid before move in at this community.  Applicant has copy of a money order showing an amount of $150 but provided picture is of the back of a money order and not the front showing who it was paid to so we have no way of knowing who this money order was paid to and all of our records indicate that we did not take a deposit amount from the applicant.  

  The applcation was processed and there were some missing documents in relation to income but the normal process was followed for this applicant based on our documentation.  We would suggest that applicant have the money order company / bank / provider run a trace on the money order to see who cashed it and when in order to recoup the $150.  The application fee is a non-refundable fee of $15.50 and paperwork was completed and processed.

  Based on our normal application process and documentation, this application was received and treated as all other applicants.  It does appear that the February application was cancelled due to future move in date as income and certification documentation must fall within a specific timeframe of move in based on affordable policies.  At this time, we have no funds to refund based on our records for this applicant.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 21759990
  
  I am rejecting this response because:  I still have the receipts for the money orders and they lost my money orders.  They lost my application forcing me to do a new one and since there was no application on file I did not need to pay a deposit.  It's just $150 why are you making such a huge deal out of this you can afford that 100 times over more than likely. I work my **** off day after day for what little I have and you steal from me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/03/2024

  Copies of the back of the money orders was provided, but not the front showing who the money orders were made out to in order to be processed.  Please provide the front of the money orders showing how they were made out and also reach out to the place of purchase to have them traced for documentation on who cashed these money orders.  We do not have a record of the money order for the deposit and are unable to refund if we did not deposit in our bank account.  Thank you.

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* ****************. Also I dont have active lease so how does that apply to ***** storm just happen on july8,2024 from the storm my power was out for 2 days. I had to put my money order in the slot for the office that they moved to the side of the apartment building. It got wet the manager opened and got wet and ripped my money order. Now they are trying to charge me more money and they are always changing the rules on everything they are racist the assistant manager as well as other things I really need help. They have been harassing me every since the door fell on me and causing me to go in for another surgery I have been harassed

  Business Response

  Date: 08/07/2024

  We have reviewed the resident account and the July late fees were removed.  Our system automatically bills late fees based on the settings and dates and amounts in the system.  Due to the storms in ******* area, the on site team was unable to work and post resident payments during the late fee timeframe so the system automatically generated late fees as scheduled and ************** was charged a late fee in error.  Her rent payment was received and was posted in the system and resident is no longer showing a balance due nor a late fee from July at this time. 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* in Memphis, ********* Does not have wheelchair accessibility within their complex. Therefore, *********** is violating The **** I work for a transportation company and was unable to accommodate a passenger properly. My passenger has to be physically lifted in her wheelchair to get to the parking lot. I spoke to the manger of the apartments about building Proper curb ramps, and we were told that the person with the disability has to pay for proper accessibility. The management within ******************** apartment was very rude and hung up in our face. The person on the phone that said she is the owner and manager name is *****.

  Business Response

  Date: 07/18/2024

  Envolve ********************* does not manage ******* Falls Apartments.  Please forward along to current management as we are unable to address any issues or concerns for this property.  Thank you!

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2023, I moved into one of Envolve's homes, the Azure Place Apartment. Before moving in, I paid a $934 security deposit. I moved out on February 26, 2024, and I am entitled to a return of $850 after deducting the damage caused by nail holes in the wall. As per their policy, the repayment of my security deposit can take up to 45 days. However, it has been more than 100 days since I vacated the apartment on february 26, 2024, and I have yet to get my refund. They have misled me about the status of my refund despite my repeated emails, phone conversations, and office visits. It appears that they have no intention of returning my security deposit. I truly need your assistance.

  Business Response

  Date: 06/21/2024

  After reviewing the resident account, this refund was started back in February and was processed for the wrong amount.  The resident did move out and has a small amount of damages due to nail holes in the wall.  The current community manager has reviewed along with the regional manager.  The refund was processed today and a check was mailed to the resident in the amount of $850.67 for their security minus the damages.  The check has been processed. The check number is 1203, and the ***** Tracking number is ************ to be sent to **************** at ********************* in Memphis, TN.  

  This issue should now be resolved and we do apologize for the delay in sending this check for the deposit refund.  Thank you for your patience.