Complaints

This profile includes complaints for Envolve Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Envolve Communities

  6075 Poplar Ave Ste 220 Memphis, TN 38119-0109

  
• 

  Envolve Communities

  Adler Apartments 267 S. Main Memphis, TN 38103

  
• 

  Envolve Communities

  Autumn Ridge 3888 Autumn Ridge Court Memphis, TN 38115

  
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  Envolve Communities

  Fieldstone I-VII 3333 Hacks Cross Road Memphis, TN 38125

  
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  Envolve Communities

  Gayoso House 130 S. Front Street Memphis, TN 38103

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Trails at ******** in ****** a 60 day notice on April 24th. I was travelling when I did so , and arrived back on May 9th, 2024. I had lost my key and asked the manager to replace the locks. She did and gave me a key. Since I have been travelling for 2 months, I had forgotten to pay rent, so I immediately did on the 9 of May with the late fee. That evening, I got most of the stuff out of my apartment and arranged my Mom to get the rest on the weekend. (may 11) I had hid a key for her, since I changed the locks, she did not have the new one. On May 10th, the office told maintenance to trash out my apartment, even though I legally had my lease in place. No one called me or emailed me. My neighbor saw what management was doing and called me immediately. When I called, they initially lied and said they had not moved my things, but eventually told me my stuff was in the fitness center "storage". I was confused and told them I had paid rent on my apartment and was not due to vacate until June 24th. The very next day I noticed my rent payment was reversed. I assume they did that to cover their ***** from breaking into my apartment and removing my items. I received this email which was completely false. I never told them they could come into my apartment and remove my items, not to mention that way I was addressed was so condescending.

  Business Response

  Date: 05/21/2024

  This resident gave a notice to vacate and spoke with multiple members of the team at The Trails at ***********  He did give a 60 day notice and also told multiple team members that he was vacating the property immediately and moving to ******  He was escorted to his apartment unit on Monday, May 6, 2024 as he did not have a key to his unit and needed to have the locks changed so that he could get into the apartment unit.  He was let in the unit by members of management and given another key to the unit.   There were several interactions with the resident and different members of management but they were all told that he would be out of the apartment that week.  Resident was not charged a notice fee nor was he charged the reletting fee as manager and regional manager agreed to waive due to several circumstances and confusion.  Resident removed several personal items and notified management that he had vacated the apartment and told them where he had left the key.  Procedures and policies were followed by inspecting the apartment unit and removing all furniture items that were left in the apartment unit.  These were put in storage when removed rather than being put in the trash containers as there was confusion about the move out even though resident had told management he was moved out and told them where he had left the keys for them.  A police report and incident report was filed in regards to this move out and the management team is handling accordingly based on several outside parties involving themselves in this resident's move.  Based on statements given and documented, resident has been moved out.  May rent has been paid in full.  June rent was not billed and account is at a $0 balance.  No further action is needed.

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to speak to someone to figure out why I am being charged the amounts I&#**;m being charged for water/sewer. No matter how much I pay I still have a balance. I need to find out how they&#**;re coming up with these figures.

  Business Response

  Date: 04/17/2024

  The ************ has not been associated with this property since September 2021.  *********** that manages this property, Bentwood Townhomes, is Envolve, LLC.

  www.envolve-csg.com/contact

  *************

  ***********************
  

  Business Response

  Date: 04/24/2024

  ******** has individual metered units and this resident is billed based on their water/sewer usage.  These bills are imported into our software system monthly and the resident is also sent a bill each month showing their charges.  Their bill could range from $100 to $150 each month depending on usage.  Management has spoken to the resident several times about the utility bills and payments.  The resident has not paid the balance in full at some point over the last year and therefore keeps carrying over a balance each month.

  Business Response

  Date: 05/21/2024

  Management has spoken to this resident multiple times.  The water/sewer bill is based on this resident's usage and the meter that is attached to the apartment.  Resident has never paid the full amount due and has carried over a balance for months based on not having paid the full billed amount.  Management will reach out again to try and explain the balances and help understand where amounts are coming from for the billing.

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in and told them I would like to apply for an ************** They accept section 8 ************** said yes & she said the amount of applications ******************** fee was $150 I immediately went to get money order I was so eager to finally get a place to live so I went and got the money order went back up there filled out out the money order tour off off the small portion of the money order she said no leave that on with it mental issues I deal with says ** and knew that didnt sound right whole time shes not discussing anything to me just highlighting papers laying ************ of me saying sign what they highlight on the phone with her man she didnt do no explaining about if I dont get approved I will loose all my money r nothing at all about this I would of thought about that because I dont have no idea to loose if she had of did any talking about they go by your credit I have a section 8 voucher to cover rent accept $150 I would pay that Im living in some based on income apartments now in *************** pay $150 now and I got approved and been paying for 2 yrs no late payments or nothing they told me to put on the application that I live with my daughter I dont know Im dealing with mentally issues and they violated me because of my mental illness now Im not able to afford my other bill here because section 8 vouchers should be your credit

  Business Response

  Date: 01/31/2024

  I do not see any mention of the specific property or the name of the person that she dealt with.  I would love to resolve this issue and help with this complaint but we need a few more details in order to resolve.  Thank you!

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the consumer and exactor for the account provided by *************************** (SSN#****). My place of abode is *********** Commons Apts in ***********, **. This place is managed by ***************************** and ***********************. The complex had a discrepancy between it and ******************************************). I, the consumer, was overcharged for several months due to this billing discrepancy. Upon contact of the **** it was concluded that the consumer was being overcharged by the *********** Commons Apts for several months (June-Aug). **** sent a credit correction to the company, on 11-15-23, in the amount of ******* for these months. To correct the delayed performance from the State to the consumer. Upon, the ******* credit sent; the consumer had overpaid in June $492-$417=$75.00. The consumer placed the complex on notice several times, that I would like to receive the credit in the form of a check totaling $1641.00 ($******* + $75.00= $1641.00) on 11-15-23 pursuant to 15 USC ****d. This complex has not fulfilled fiduciary obligations pursuant 15 U.S.C. ****D. The Person agreed to pay the consumer, the credit owed expeditiously. Due to the delayed performance by the **************************** Apts my family and I have been severally injured. The Person is not making a good faith effort to refund to the consumer by cash, check, or money order any part of the amount of the credit balance after stating that it would be expedited. Under 15 USC ****D it clearly states that: Whenever a credit balance in excess of $1 is created in connection with a consumer credit transaction through (1) transmittal of funds to a creditor in excess of the total balance due on an account, (2) rebates of unearned finance charges or insurance premiums, or (3) amounts otherwise owed to or held for the benefit of an obligor, the creditor shall- (A) credit the amount of the credit balance to the consumers account; (B) refund any part of the amount of the remaining credit balance, upon request of the consumer.

  Business Response

  Date: 01/04/2024

  After review of the resident account and contact with ****, it has been found that the resident is due a refund of some rent amounts that were paid.  We are working with our accounting department and the area/regional managers to get this resolved and get the payment back to *********************

  **** made some errors on ******************** account which in turn caused the property to have incorrect records and billing for the resident.  This has been reviewed with **** and addressed on the resident ledger.  Envolve will be sending ******************** a refund of the overpayment in January 2024.

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21033646
  
  I am rejecting this response because: *********** agreed to expedite the check and has not provided the full credit available. Therefore, is proving the willingly delayed performance that the consumer has addressed previously.  This delayed performance has continued to cause sever injuries to my family and I.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/24/2024

  ******************** provided documentation that clearly shows what the **** housing authority agreed to credit back based on Sept/Oct/Nov payments from the resident.  **** did NOT agree to go back to the June overpayment and credit that amount back for $75 therefore we cannot refund that money as **** does not show that it was overpaid by the resident.  Envolve and the property have refunded the overpayment amount of $1566 based on the adjustments made by **** to the resident's monthly voucher that is being paid by a government agency.  At this time, this issue has been resolved to the best of our ability based on all parties involved and the documentation provided for the monthly rent voucher.

  Business Response

  Date: 01/25/2024

  ******************** provided documentation that clearly shows what the **** housing authority agreed to credit back based on Sept/Oct/Nov payments from the resident.  **** did NOT agree to go back to the June overpayment and credit that amount back for $75 therefore we cannot refund that money as **** does not show that it was overpaid by the resident.  Envolve and the property have refunded the overpayment amount of $1566 based on the adjustments made by **** to the resident's monthly voucher that is being paid by a government agency.  At this time, this issue has been resolved to the best of our ability based on all parties involved and the documentation provided for the monthly rent voucher.

  Customer Answer

  Date: 01/25/2024

   
  Complaint: 21033646
  
  I am rejecting this response because: The amount credited to the consumer was 1566.00 on the 15th of the month. The consumer account was paid up in full with a $0.00 balance noted before the 15th of the month. The consumer did not received the credited amount owed in full of 1566.00.This can be proven by the Person response to the consumer on 01/25/24.  The Person is willingly providing adverse action by the delayed performance placed among the consumer. The participation within the continued delayed performance has severely injured my family, and I. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/01/2024

  After in depth review of the residents ledger and the **** documentation and payments, it has been found that an error was made on the charges for the resident and *************) from **** to November 2023.  **** confirmed that the resident rent portion increased in April and again in **** 2023.  The resident portion was decreased in Sept 2023 and **** made a payment to cover the housing increase for Sept / Oct / Nov 2023.  The resident paid rent in full in April and May 2023 in an amount of $417 for both months.  In **** 2023, the resident portion increased to $606 based on an income change reported to **** and the resident did NOT pay their portion in full for the month of ****.  The resident also did not pay their full portion in July and August 2023.  The resident rent portion was $606 for all 3 of those months per month. 
  A change in income was reported to **** at some point in August based on their notification (attached) and the decision to reduce the resident rent portion was made as well to begin in September 2023.  This notification was not sent until November 2023 and the property made the charge corrections at that time.  **** also paid the difference in their increased portion for Sept/Oct/Nov in November which was $1566 as their portion increased for those months by $522 per month.
  As you can see on the attached documentation, several corrections were made to the resident charges over the course of **** to November.  The resident did not pay their full portion of rent in **** / July /August and housing corrected their payments over the course of those months and into November.  At this time, the resident has paid a total of $3939.74 from April to November when the first **** increase took effect and through the time of the final decrease in November that was shorted by ****.  The resident rent charges from April to November total $2904.00 for an overpayment amount of $1035.74 from the resident.  A refund of $1044.00 was issued, received, and check cashed by the resident in January, **** which is $8.26 over what should have been refunded based on actual rent payments made by the resident.  
  Any and all late fees charged from **** to November ********************************************************************************** not based on the account issues from ****.  Late fees should be due for **** / July / August 2023 based on the amounts paid and due for those months.
  At this time, based on account review, **** reconciliation and payment, resident refunds of overpayment, it is our determination that ********************' account is true and correct as of 1/31/**** with a balance of $0 and his rent is currently billing at $84 per month based on the **** change that was sent in November and backdated to September 2023.  We have made several adjustments in January **** to remove late fees and credit his account back to $0 as a good faith measure to resolve the billing issues that were created by **** information not being processed and sent to the property in a timely manner.  The manager and leasing team made the corrections to the billing ledger as soon as they were notified of the changes by ****.
  Moving forward, it is the residents responsibility to notify **** and the property in the event of an income change that would affect the residents rent portion.  **** is responsible for notifying the property of any changes to the resident and/or housing portions of rent due and payments from housing.  The property can only make changes based on the information received directly from **** as we do not determine at the property nor the corporate level as to what **** will pay for each resident.
  
  Documents attached:
  1 Overview of charges and payments for resident ledger
  2 Actual resident ledger showing all adjustments in Yardi since move-in
  3 **** 4/1/2023 rent change notification
  4 **** 11/1/2023 rent change notification backdating decrease to 9/1/2023
  5 **** 5/28/2023 rent change notification and email verifying charge amounts change for **** to August 2023 as well as all amounts from May to Nov 2023
  
  Thank you for your time and review of this issue.  This should resolve this BBB complaint.

• Initial Complaint

  Date:12/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was parked in my apartment complex, Centennial Gardens and it was tagged by **************************** as inoperable. This is false. I drove my car straight to the front office of my apartment complex, and it was explained to me that they have a contract with this towing company, and allow them onto the property to tag vehicles as they wish, and it was my obligation to show the staff at the front office that my car was operable. Had I not been home during this time, my car would have been stolen, as the reason for towing was false. I also now have a bunch of sticky detritus on the window of my car because of the poor quality of the adhesive notice that was placed on my car. The fact that my apartment complex has a contract with a company that is willing to falsify documentation in order to get business, and exploit the tenants of this complex is absolutely ridiculous. This contract with such a disreputable business should be terminated as soon as humanly possible. I will be filing a complaint with the city concerning this issue as well.

  Business Response

  Date: 12/12/2023

  Envolve is not the management company for this property in Memphis, **.  Centennial Gardens is not managed by Envolve ****** Services and has not been engaged with our company for many years.  Please remove this complaint from our history.  Thank you.

  Customer Answer

  Date: 12/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  7796 ***************** Apt 201

  Memphis, ** 38125

  
  

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the property with my daughter in law to inquire on an apartment. Asked about the income requirements as im only on disability and she said no wait let's see, then did some math and told me I was fine. She proceeded to do math and again tell me I was fine. Just needed the credit, background and ************ completed. I have a witness to this. She advised me to go ahead and apply. I had told her my son would be paying the utilities, internet and my cell phone leaving me to pay nothing but rent and insurance. Those 3 bills might at best total 200. I have all the emails I sent and when I came back denied due to my income I fell apart. Im a 58yo disabled woman who was just scammed out if 150 dollars. I never once said my son was going to be giving me 1 grand a month which what the property fell back on. I literally got up to walk out after the income issue and she told me to stay and that I was good. She bald faced lied to me to get me to apply knowing I'd lose that 150. Now I'm having to find someplace else with my money not being here. They said up to 30 days for refund if the 250 deposit being mailed instead of put back on the CC to reimburse quicker.

  Business Response

  Date: 10/20/2023

  After research and discussion, it does appear that we have issued a refund for the deposit that was paid.  

  We want to ensure that our prospective tenants receive accurate and transparent information throughout the application process. It seems there was a misunderstanding regarding the income requirements and associated fees, and we regret the inconvenience this has caused.
  
  According to our records, your refund has been processed. 

• Initial Complaint

  Date:06/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [Full letter in attachment]I was a former tenant of ******************** 230, with a lease term from 08/24/2022 to 01/31/2023. It is important to note that the lease does not renew automatically. Prior to my move-out, Envolve LLC agent ***************************** claimed that I owed fees, including an "insufficient notice fee," and assured me that they would send me a bill.On January 19th, 2023, I faxed a letter to Envolve LLC, disputing the validity of the bill they claimed I owed. Unfortunately, I have not received any response or acknowledgment of my dispute until ***, when I received a collection letter from ******************************. I promptly disputed the alleged debt and provided ****************************** with my communication records with Envolve LLC. However, they only sent me a copy of the lease without addressing the dispute at hand.Among the documents Envolve LLC sent was an "apartment lease contract" indicating that I owe an "insufficient notice fee." However, I must assert that this fee is unjustified and does not accurately reflect the terms outlined in the lease agreement. Page 1, paragraph 3 of the aforementioned lease contract explicitly states that my lease does not automatically renew. According to the Revised Statutes of ********, RSMo Section *******, I am not required to give any notice to the apartment management as the lease does not renew. Therefore, any claims of an "insufficient notice fee" are unfounded and contrary to the contractual agreement.I firmly believe that Envolve LLC has failed to address this matter professionally and has been claiming unfounded fees from me. In light of the evidence provided and the lack of response from Envolve LLC, I kindly request your assistance in resolving this matter. Thank you for your attention to this issue, and I look forward to a favorable resolution.

  Business Response

  Date: 07/06/2023

  Need to know the name of the Apartment complex and/or the city/state that it is in.  complaint refers to MO law but their current address is in PA and no reference to a city or state with the apartment address mentioned.  Please provide more information on the apartment complex so that I can address the issues.  Thank you!

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***********************************, and I am contacting you in regards to an issue that I am having. My children and I have been residents of ******************************** Apartments for 17yrs. We have never had any major issues up until recently. Managers have been fired for stealing on more than one occasion. We even received a notice alerting us to call the authorities if we saw one of the office workers on the premises, because he had been entering apartments after he was fired. Since the pandemic we have encountered several different mangers who have come and gone within 1-3 months. Giving them bank info amongst other personal things which isn't safe. On February the 6th I received a notice that I owed in back rent and late fees. Since then I've received 2 other notices which have reached into the thousands. I immediately contacted the office in which they stated that the Ledger showed no payment in 2022 and parts of 2021. I've Since turned in 8 receipts for 2022 & and about 7 bank statements from 2021. It still left me owing thousands that I should not be responsible for. I attended a board meeting on February 16th to address the matter, and ****************** (The President) stated that she would contact me this past Tuesday to set up a meeting. I left 2 messages but have yet to hear from her. Clearly something much deeper is going on if the Ledger stated that NO payment was made, but I was able to produce some receipts. This isn't just happening to me, because I spoke with a recently evicted tenant who was told that she owed thousands in back rent in which she claimed to not owe as well. This has been very stressful on my end, and tenats shouldn't suffer behind poor management, lost/unprocessed paperwork and mishandling of funds. I'm speaking out because this is not only unfair to me, but it is also unfair to our child. My contact number is ************* Thanks in advance

  Business Response

  Date: 03/03/2023

  Unfortunately, we no longer manage this property and have not managed since 1/31/2020 which is before the months/years that this resident mentions payment issues.  We will not be able to assist in any of the outstanding issues.  I do not have any information as to who is the owner or management at this property at this time.  Thank you!

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2022. I stayed at Centennial Garden for 4 months with a pet. I paid a pet deposit and monthly pet fee. A third party for my insurance ************ paid the rent. When I vacated the apartment, I had a walk thru with a maintenance man. Centennial sent a large bill to replace the entire carpet based on pet urine. This was not identified by the maintenance man, but 2 weeks later an inspection by a "carpet specialist" . Centennial Garden did not provide pictures of the soiled carpet, but a written diagram outlining the damage. The ************* and I both disagreed with the damage and even provided pictures of a clean apartment. Plus the maintenance never mentioned urine smells or damage. Centennial Garden stated the "padding" contained urine and the next tenant might be allergic to dogs therefore they had to replace the carpet . Centennial turned the balance over to a collection agency and now I have a collection on my credit.

  Business Response

  Date: 10/07/2022

  Envolve no longer manages Centennial Gardens.  We have not managed this property since March 2018.  Please contact current management company/owner.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment (#***) at the Apartment Complex ************ at *****, in ******, ******** at the beginning of June, 2022. I was told I would be getting money sent back to me, as I had paid 2 months rent in advance. I found a new tenant for the apartment I was leaving to move in immediately. I was told they could keep my money for 2 months, then to call back. I was told the check was cut and mailed to me on August 11, and to give them until Sept. 1 to see if the check had arrived yet. I call the number I was given on Sept. 1, after specifically asking that my call would be answered, only to have no one answer the phone. I call corporate location in H32383935***3***933H and leave a message, only to have ******* return my call while also being unable to answer or address any of my concerns or frustrations because "that was a different department" that handles literally every single different question that I had. I was told it would be at least Wednesday, 9/7 until I could possibly expect to hear back from someone. I was told there was no way to send a check to me (a pretty large one, at that) without any sort of tracking information or sent certified mail, and I was told this was all the postal service's fault. ****** was extremely rude and completely unhelpful, as well as incredibly weirdly accusatory, telling me that I was lying about things that WERE in fact said to me. I am beyond livid, this is absolutely ridiculous.

  Business Response

  Date: 09/16/2022

  This resident moved out June 4th. Move Out statement was sent to accounting on July 29th. The first check was cut August 11th.   Accounting did a stop payment on September 8th. A new check was reissued on September 13th and the resident received it on the 14th per the ***** tracking number.

  It was sent to the address the resident provided   
  3105 ***********************
  *********,** 37920