Complaints

This profile includes complaints for Envolve Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Envolve Communities

  6075 Poplar Ave Ste 220 Memphis, TN 38119-0109

  
• 

  Envolve Communities

  Centennial Gardens 7841 N Garden Manor Drive Memphis, TN 38125

  
• 

  Envolve Communities

  Hillcrest 4155 East Wind Drive #1 Memphis, TN 38116

  
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  Envolve Communities

  The Posts 4485 Hudgins Road Memphis, TN 38116

  
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  Envolve Communities

  Williamsburg Manor 461 S. Highland Memphis, TN 38111

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into this apartment complex. They told me they were giving me a walk-in shower. They cut a hole in a small tub. You can&#**;t get two feet in without flooding the tub. I have two knee reH323031323233353537**Hments and the railings are slick. There&#**;s not a H323031323233353537**H to hold onto. They put something in but I can&#**;t get up to it. The sprayer is on the other side of the tub. When you go into the bathroom, there was carpet in there at one time. There are concrete areas you have to climb over to get to the toilet. There&#**;s a big vanity and if you sit the wrong way, you will get injured. They told us six months ago they would fix it and they haven&#**;t. They don&#**;t want to fix anything. I asked them to release us and they told me I would owe them $3000. I haven&#**;t found another H323031323233353537**H, but I feel like they should let me out of the lease if I find somewhere else and charge no penalties.

  Business Response

  Date: 08/26/2022

  BBB,

   

  My company, ****************, is not the correct entity and this complaint should not be part of our record.  The property management company over the property in question in this complaint is Envolve ********************** located in Memphis, TN  *************.

   

  Please let me know if you have any other questions.

  Customer Answer

  Date: 08/29/2022

  Please transfer my complaint to the correct business.

  Business Response

  Date: 09/15/2022

  We have spoken to the resident several times.  The manager has told her that we would allow her to break her lease without a termination fee, if her doctor will provide a note. 
  
  When she moved in (May of 2021),she requested an accessible bathtub.  We modified the bathtub to be a walk in tub, as she references, and she was happy with that.  Then, she requested grab bars, which we installed.  Most recently, we moved the toilet paper holder for her because she said that she was hitting her ribs on it when she using the toilet.  When we last spoke to her, she told us that she wants us to remove the current walk in tub and install a regular tub and install new flooring, new toilet and new vanity.  She essentially wants us to renovate the entire bathroom which is not a reasonable accommodation at this point.
  
  She references the $3,000 to break her lease.  Both manager and regional manager have both told the resident that she just needs a doctors letter stating that she cannot live in the apartment.  We have spoken to ******************** on 8/26 and again on 9/12.  We have sent a letter as our agreement to allow her to terminate her lease with a letter from her doctor but resident is still not accepting this as notice to release her from her lease.

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 17779779
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************************************

  Business Response

  Date: 10/26/2022

  Lipton is now a division of Envolve as the letterhead states.  Envolve purchased / merged with Lipton in August, 2021 and Lipton is now a division of Envolve ********************* which is why the letter to the resident was on that letterhead.  Notice has been given to the resident that we would release them from their lease.  At this time, the resident has been informed that we would release them from their lease and not turn over any credit information.

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 17779779
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************************************

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into *************************** (**** ********** Apt 417) on the night of Aug 19, 2022. After moving in, I noticed a continual mechanical noise around the clock. The noise is about 60 dB in intensity on average and can reach 70dB at its peak. (See Decibel Meter readings attached.) According to the **** noise above 70 dB over a prolonged period may damage one's hearing. As a result of this noise, I have had severe insomnia, and my health is impacted,I reported the noise to ************ Employer *************************** on Aug 20, 2022, and submitted a maintenance request. ****************** went upstairs and acknowledged that the noise was "bad." The mechanic reported that the noise was from the central ** installed on the rooftop, and "nothing can be done" for unit 417. ****************** promised to discuss transferring the lease to other units with her supervisor. However, ****************** did not report the noise to her supervisor until Aug 22, 2022, when I asked ****************** in person if she had reported the noise. The supervisor said the transfer would "take days" and would not provide me with the contact information of her supervisor. The supervisor accused me of not having refused the apartment during the tour of the apartment before signing the lease. I replied that I would not have known that the noise was not transient and that the noise was emitted by the ** unit of the entire building rather than the apartment itself.I have not heard back from either ****************** or her supervisor.In light of the development of dangerous conditions on the premises materially affecting the life, health, and safety of the tenant and the Lipton Group's failure to restore the property to habitability or to respond to my request for the transfer, I hereby demand that the lease be terminated immediately without recourse.

  Business Response

  Date: 08/23/2022

  Our company does not have a business relationship with this consumer. We sold one of our businesses to a company located out of Memphis ********* called  Envolve

  Business Response

  Date: 09/16/2022

  This appears to be a duplicate complaint matching #******** from the same person with the exact same information.  I am working on getting the details for a formal response on both.

  Customer Answer

  Date: 09/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zheyuan **

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into *************************** (**** ********** Apt 417) on the night of Aug 19, 2022. After moving in, I noticed a continual mechanical noise around the clock. The noise is about 60 dB in intensity on average and can reach 70dB at its peak. (See Decibel Meter readings attached.) According to the **** noise above 70 dB over a prolonged period may damage one's hearing. As a result of this noise, I have had severe insomnia, and my health is impacted,I reported the noise to ************ Employer *************************** on Aug 20, 2022, and submitted a maintenance request. ****************** went upstairs and acknowledged that the noise was "bad." The mechanic reported that the noise was from the central ** installed on the rooftop, and "nothing can be done" for unit 417. ****************** promised to discuss transferring the lease to other units with her supervisor. However, ****************** did not report the noise to her supervisor until Aug 22, 2022, when I asked ****************** in person if she had reported the noise. The supervisor said the transfer would "take days" and would not provide me with the contact information of her supervisor. The supervisor accused me of not having refused the apartment during the tour of the apartment before signing the lease. I replied that I would not have known that the noise was not transient and that the noise was emitted by the ** unit of the entire building rather than the apartment itself.I have not heard back from either ****************** or her supervisor.In light of the development of dangerous conditions on the premises materially affecting the life, health, and safety of the tenant and the Lipton Group's failure to restore the property to habitability or to respond to my request for the transfer, I hereby demand that the lease be terminated immediately without recourse.

  Business Response

  Date: 09/16/2022

  This appears to be a duplicate complaint matching #******** from the same person with the exact same information.  I am working on getting the details for a formal response on both.

  Customer Answer

  Date: 09/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zheyuan **

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, I would like to put on record how LEDIC **************** **** now know as Envolve *********************** I have property that this company manages the sub-division. I had and issue with the company since the beginning but have kept quite. I have stopped paying the association dues many years ago because property had areas that where not maintained and received no assistance in bring things to code. Recently I have inquired about bring things current and now my property has become a target. 1. Send photos of my vehicle stating it was parked on the grass however, it have concrete bricks for parking and has been that way for over 2 years.2. As I have been trying to resolve issues I have been charged many fees after a case has been closed. That is another issue I will handle.3. Since the case was satisfied and pay in full. I have not received any information from this company with balance due.4. The company wants to charge full price yet they block access to areas covered in agreement.Professionalism is all that is asked. I ask for complete fairness when dealing with property owners. If they have to many to handle get help. Do not cause problem when questions start to raise about their services. My intent was to clear fees but fairly and not all the unnecessary amounts they have process without communication.

  Business Response

  Date: 09/16/2022

  Ms.***** account has been turned over to the *** attorney for nonpayment of her *** fees.  We have received (2) judgements on ************ and she has a balance that has not been paid in full. email was sent to BBB copying the attorney as well as the board president on this email.  While ************ included information showing a judgement being resolved, the *************** have not been paid and remain outstanding.

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a military member trying to terminate my lease. I have provided my military orders several times, signed and completed and have been told repeatedly that they will not accept them. They are breaking federal law and the lease agreement by not complying with the Service Member Relief Act. I tried to call the number listed for the business and it gets transferred automatically to the call center. I spoke with *** at the call center, who said she could only send a message to the building manager but that's all. I asked to speak to her supervisor and she said there was no one available. After my 3rd request, she transferred me to the floor supervisor, ******. He reiterated what *** told me and that he could not help any further. I then asked to speak to his manager and he said repeatedly that he is the only manager on the floor. After 7 requests and 3 places on hold, he transferred me to a manager, ******. He said they don't have a direct number for the property (except for maintenance) and that he can only take a message. I asked to speak to his manager and he said there is no manager available and then disconnected the call. 1. When you call the property, it goes to a call center - with no ability to contact anyone at the building directly. 2. The local folks are seldom available in person (if I make it home from work in time) and never available by phone unless they call me - also a rare thing.3. The call center can't do anything except take a message. 4. *********** refuses to respond to resident requests, will often outright lie (as was the case above with ******) and choses to focus on helping new residents move in rather than help the ones that are residing there already. I just want to be able to communicate with the local building manager directly, so I can break my lease without penalty as required by law and move on to my next duty station. And a little customer service would help too. This is bad business all around.

  Business Response

  Date: 08/02/2022

  Envolve Communities does not manage any properties in the *******************.  It is not clear where this resident lives and in order to address the complaint, I will need to know what property is being mentioned.  If the property is in the *******************, then we are not the owner nor the management company to address this complaint.  Please give me more information to properly address this issue.  Thank you.

  Customer Answer

  Date: 08/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I filed the complaint with the wrong company, as it has the same name as another one I had issues with and tried to recall it but was unable to. Disregard this complaint as it is not with this company. 
  
  Sincerely,
  
  Nick Seri