Complaints

This profile includes complaints for Fogelman Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fogelman Properties, Inc.

  6060 Poplar Ave Ste 200 Memphis, TN 38119-3959

  
• 

  Fogelman Properties, Inc.

  4981 Hidden Lake Dr Memphis, TN 38128-0901

  
• 

  99 Front Street

  99 S Front St Memphis, TN 38103

  
• 

  City Place Apartments

  8993 Crestwyn Hills Dr Hickory Hill, TN 38125-8518

  
• 

  Legacy Farm

  1130 Legacy Farm Ct Collierville, TN 38017-8765

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resides at these apartments for two and a half years. When closing out my lease they refused to provide my refundable security deposit stating that extensive carpet repairs were needed. When requesting evidence, they did not reply. I know the carpet would not have required any repair based on how we left the unit.

  Business Response

  Date: 02/05/2025

  The complainant was still a resident of this community when Fogelman ceased management.  Fogelman ceased management on July 16, 2024.  His final billing and any charges were not done by our company.  All accounting files under Fogelman were closed on July 6, 2024.  

   

   

   

   

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with The Summit in *******, **. I paid an application fee and I was denied. I thought that our business was done but I see that I am being sued for $150. I was told that I was being charged for being denied. I have never heard of this and it appears to be a scam because I was told that if I was approved, there would not have been this particular admin fee.

  Business Response

  Date: 01/28/2025

  ****** was denied and my new leasing agent charged her account the $150.00 administrative fee by mistake. We have taken care of everything, and she has no balance. It was our mistake.

   

  Thanks 

  *** *****

  Manager ************ The Summit Apartments

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into the retreat at steeplechase June of 2024 . I have had multiple concerns in regards maintenance issues and even possible mold inside my apartment . Nothing has been done . 12/4/2024 notice the hot water wasnt working called the office as well as emergency maintenance. Didnt get an answer until yesterday 12/7/2024 . Someone sent emergency maintenance out . He came lied and said it was fixed knowing that it wasnt fixed . Its 50 degrees outside with no hot water and a newborn baby . Also been having concerns about mold inside my apartment . Manager came out and said there was no mold inside my apartment . Paid for a mold inspection out of pocket come to find out it is in fact mold inside my apartment . . Ive have incomplete work order since October 2024 .

  Business Response

  Date: 12/30/2024

  On December 7th a maintenance technician reset the hot water unit and it did heat up.  The unit went out again on December 10th.  At that time the heating element was replace, and the unit has been heating the water ever since.  The onsite team attempted to honor the request for vent cleaning.  The procedure must be done by a third-party vendor and a release to enter the unit must be signed by the lease holders.  One lease holder will not sign the release therefore preventing this service.  The Regional Vice President actually spoke with the female lease holder, who is willing to sign but her boyfriend is not.  The cleaning cannot be scheduled without both signatures.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2024, I made a maintenance request to ******* at ********* regarding a leak in my ceiling. After multiple requests, phone calls and email, the request was finally completed. While I was waiting for the request to be completed, the leak started to grow mold. It also took months for the landlord to do anything about the mold. The mold is in my air vents and around the ** unit in the ceiling where the leak originated from. The only action the landlord has taken to get rid of the mold, is paint over it. That is not acceptable because it does not get rid of it and the mold is still in my air vents. I have health conditions that also flare up due to mold. The landlord now states that there is "no visible mold". But no one has been sent to look in the air vent system. The landlord stated I have to give a 60-day notice and pay to get out of my lease even though living there poses a threat to my health and also my unborn child's health. If the landlord would have taken care of my maintenance requests in a reasonable amount of time, mold would not have formed. I pay too much to them to have to be going through all of this.

  Business Response

  Date: 11/26/2024

  Response to ******* ****** BBB complaint 22578233
  July 1:
  Ms. ****** sent a ticket in the system for water on the ceiling. Maintenance went to the unit and could not find anything. Maintenance noted on ticket if see water again to call the office.
  
  July 18:
  The contractor was sent to ********** apartment to check for mold in the ceiling. They did not find mold or leak.
  
  October 18:
  Ms. ****** reported mold to Code Enforcement. When Code Enforcement came out she would not answer the door. Code then asked her to meet with her the following day and she was not at home when they came back. Code showed us pictures she had sent from her phone. The picture showed a small amount of water line on the ceiling. The ceiling was repaired the same day.
  
  October 31:
  Ms. ****** called Code Enforcement back out again stating she still had mold. Code did not get inside the unit as again Ms. ****** was not home. Code did call again while in my office and showed a picture of what she considered mold on a vent. We did send someone over to check it out and make repairs. While there we asked them to check all over unit for any signs of water or mold in unit. The Contractor did not find anything.
  November 13:
  Ms. ****** called again stating she could smell mold in her unit. I walked the unit with our area maintenance supervisor. We checked under cabinets,in baths and ceiling throughout and found no mold. Nor did the unit smell of mold.
  November 1:
  Ms, ****** had a mold report completed on her unit. It showed Swab of mold in bathroom. From what the reports say it reports commonly found in the indoor and outdoor air. It did not give a degree of anything saying threat or cause for alarm.
  See pictures attached from Code Enforcement and the repairs made the same day.
  ore Information...

  Business Response

  Date: 11/27/2024

  Response to ******* ****** BBB complaint 22578233
  July 1:
  Ms. ****** sent a ticket in the system for water on the ceiling. Maintenance went to the unit and could not find anything. Maintenance noted on ticket if see water again to call the office.
  
  July 18:
  The contractor was sent to Ms. ******* apartment to check for mold in the ceiling. They did not find mold or leak.
  
  October 18:
  Ms. ****** reported mold to Code Enforcement. When Code Enforcement came out she would not answer the door. Code then asked her to meet with her the following day and she was not at home when they came back. Code showed us pictures she had sent from her phone. The picture showed a small amount of water line on the ceiling. The ceiling was repaired the same day.
  
  October 31:
  Ms. ****** called Code Enforcement back out again stating she still had mold. Code did not get inside the unit as again Ms. ****** was not home. Code did call again while in my office and showed a picture of what she considered mold on a vent. We did send someone over to check it out and make repairs. While there we asked them to check all over unit for any signs of water or mold in unit. The Contractor did not find anything.
  November 13:
  Ms. ****** called again stating she could smell mold in her unit. I walked the unit with our area maintenance supervisor. We checked under cabinets, in baths and ceiling throughout and found no mold. Nor did the unit smell of mold.
  November 1:
  Ms, ****** had a mold report completed on her unit. It showed Swab of mold in bathroom. From what the reports say it reports commonly found in the indoor and outdoor air. It did not give a degree of anything saying threat or cause for alarm.
  See pictures attached from Code Enforcement and the repairs made the same day.
  ore Information...

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22578233
  
  I am rejecting this response because:

  Some of this information was never brought to my attention by anyone. And some of this information is not true. When Code Enforcement contacted me on October 15, the inspector advised me that she cited the apartments for moldy substance and that she would be back in a week for a follow up. Code enforcement did not come back out until October 31. The inspector advised she would give them an extension until November 4. The inspector and I planned a date for her to come out on November 12 at 3pm. The inspector never came to the apartment or made any type of contact. Theres no way you can expect someone who works full time to be at their residence 24/7 just waiting for someone to randomly show up. Also, I never called the apartments on November 13. I also never stated my apartment smelled like mold. In the mold report, 2 of the 3 types of molds found on the swab and potentially have health impacts that I have been experiencing. One of the molds, penicillium, states some species can produce several toxins of moderate toxicity which can trigger allergic reactions. Another type of mold, Cladosporium, states, may have health impacts if there are large amounts of spores affecting individuals with asthma and those with respiratory diseases. Based off those definitions, they do serve some degree of threat considering I do have allergies and asthma making me more sensitive than your average tenant to mold. Attached are photographs of the mold still on the air vent that has never been checked out or cleaned.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I co-signed for daughters 1st apartment during her last year of nursing school, 8/7/23-8/6/24. Due to home purchase/uncertain closing date, needed to go month to month. Rent almost double, opted for 3 month renewal 8/7-11/6/24, 26% rent increase. Closing delayed 3 times to 10/30/24. Out of our control. Daughter sent 30 day notice through resident portal 9/30/24. Received automated response from ******* ****** Farms. 10/2 hadnt received acknowledgement from ***, sent 2nd notice from personal email. 10/5 no acknowledgment so called leasing office, left voicemail. 10/5 Left 2nd voicemail. 10/7 received email stating no communication other than voicemails received with notice to vacate form attached. She forwarded 10/2 email, 10/2 date was accepted but not until 16 email exchanges over 2 days and various email addresses to send form. She sent same form at least 4 times and received same form again and again with different instructions for where to send. She ignored 16th request. Actual date of notice was 9/30/24 and should be reflected. 10/2 was 2nd attempt to send notice. I have generic response from *** confirming original date. Pest Control-required to pay $48 over lease term, never received services as stated we would per lease. Please refund. 11/8/24-we had a balance of $0. 11/11-an insufficient notice fee was backdated for 10/28 leaving a balance of $1441.88. There is no such fee in the lease or addendums. Credit back. Charged late fee ****** on 11/6, did not receive final move out statement until 11/11. ******. Paid $100 non-refundable fee presented as deposit. Stated I signed off, could not provide my signature. Have document showing it as a deposit. ******. Required 60 day notice on 90 day lease or when 26% of lease fulfilled. Equivalent to 270 day notice on 12 month lease. Accept 30 day notice on such a short lease. Multiple documents stated liability insurance required. It was not. Refund $177 policy I paid for or ****** MSF charged me for their policy.

  Business Response

  Date: 12/02/2024

  The charges were reviewed by the Regional Vice President and no additional adjustments are warranted.  All residents are required to provide a 60-day written notice to vacate and are financially through the notice date.  The moveout inspection was completed with the resident and communicated accordingly.  We consider this matter closed.

  Business Response

  Date: 12/02/2024

  The charges were reviewed by the Regional Vice President and no additional adjustments are warranted.  All residents are required to provide a 60-day written notice to vacate and are financially through the notice date.  The moveout inspection was completed with the resident and communicated accordingly.  We consider this matter closed.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paradise island apartments failed to correct mold issue in apartment causing me to Vacant in April 2024. They continued to charge me rent once I left the property. I would like the $6002 removed from my credit due to me having to unexpectedly move. They used toxic appliance paint in my apartment to spray with no ventilation while my pets were in the apartment. The mold is a major health issue and it was in the ac vents, shower tiles and toilets. I used disinfectant constantly to keep it down after 2 months they came and did nothing. The property manager instructed me to put another work order in. I told her no because I had filed 3 about mold etc and nothing had been. Done. She also charged me for an eviction yet I was never served and continued to Charge me rent. They kept the deposit and pet deposit and charged me for normal wear and tear.

  Business Response

  Date: 11/05/2024

  Thank you for sharing your feedback. We take all concerns seriously and aim to address them promptly.
  
  Regarding your service requests, we understand that you submitted maintenance requests for chipped tiles and a peeling tub. Our team responded to these issues as quickly as possible, and we took appropriate steps in line with our standard maintenance procedures. We regret that the outcome did not meet your expectations.
  
  As for the charges applied, they were for damages that exceeded normal wear and tear, as outlined in the signed lease agreement. Early termination of the lease also resulted in responsibility for rent payments until the unit was re-rented. Additionally, there was a pet fee, not a pet deposit, as stated in the lease. Any deductions from the security deposit were for the final water bill and repairs related to damages beyond normal wear and tear.
  
  We regret that your experience was not as you had hoped, and we are happy to provide any further clarification upon request. Thank you for bringing these matters to our attention.
  
  Sincerely,
  Paradise Island Apartments

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22510838
  
  I am rejecting this response because: I emailed the property manager and informed her of the mold issue and this was NOT rectified properly it took over a month for them to halfway address it. And there were no damages out side of wear and tear but a door that had minor damage. Carpet replaced is normal wear and tear because I lived there 3 years I also shampooed the carpet myself when I moved out. Also, pet deposit also is to cover any pet damages. I have video and photos of the apartment the day that I moved out. Also, how do you charge me for an eviction and still charge me rent? Why would I need to make ANOTHER work order when the first 3 were never addressed? Your property manager was extremely dismissive and rude on the phone and literally dismissed the black mold issue. 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/06/2024

  It would be our pleasure to address the key points raised:

  *Service Issues: Service requests were addressed and resolved in a timely manner.
  *Apartment Damage: The move-out inspection documented physical damage beyond normal wear and tear, including carpet stains and fleas. Carpets have a typical life expectancy of 5 years, and the replacement cost was prorated based on years of occupancy remaining.
  Pet Fee vs. Pet Deposit: The pet fee is non-refundable and not a deposit and does not cover damages.
  *Deposit: The Security Deposit was applied to the account balance; however, it did not cover the full balance due.
  *Lease Termination Fees: Under Option #2 of your Lease Addendum, you agreed to continue paying rent until the unit is re-leased or the lease term expires in November 2024. Lease termination fees are separate from legal eviction costs.
  *Eviction and Rent: As per the lease agreement, rent is due on the first of each month. Eviction proceedings are initiated when a tenant fails to pay rent as required. In this case, eviction-related fees were incurred due to non-payment while the unit was still occupied. Once possession of the unit was returned, the eviction process was halted and dismissed. However, legal fees were still incurred, and rent continues to be due as outlined in the lease agreement until the unit is reoccupied.
  
  We trust that this clarifies your concerns. 

  Business Response

  Date: 11/07/2024

  Date Sent: 11/6/2024 4:42:18 PM
  

  It would be our pleasure to address the key points raised:

  *Service Issues: Service requests were addressed and resolved in a timely manner.
  *Apartment Damage: The move-out inspection documented physical damage beyond normal wear and tear, including carpet stains and fleas. Carpets have a typical life expectancy of 5 years, and the replacement cost was prorated based on years of occupancy remaining.
  Pet Fee vs. Pet Deposit: The pet fee is non-refundable and not a deposit and does not cover damages.
  *Deposit: The Security Deposit was applied to the account balance; however, it did not cover the full balance due.
  *Lease Termination Fees: Under Option #2 of your Lease Addendum, you agreed to continue paying rent until the unit is re-leased or the lease term expires in November 2024. Lease termination fees are separate from legal eviction costs.
  *Eviction and Rent: As per the lease agreement, rent is due on the first of each month. Eviction proceedings are initiated when a tenant fails to pay rent as required. In this case, eviction-related fees were incurred due to non-payment while the unit was still occupied. Once possession of the unit was returned, the eviction process was halted and dismissed. However, legal fees were still incurred, and rent continues to be due as outlined in the lease agreement until the unit is reoccupied.
  
  We trust that this clarifies your concerns. 

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22510838
  
  I am rejecting this response because: I will acquire an attorney dispute the charge with *************.  

  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 11/07/2024

  You are wrong. Port deposit, pet fee and pet rent 100% covers pet damages. Carpet stains are in fact normal wear and tear. Fleas are covered by pet deposit, pet fee and pet rent I lived there for 3 years. Blinds etc normal wear and tear you charged me for light bulbs. 

  Customer Answer

  Date: 11/07/2024

  I paid a total of 1080$ in pet rent well over the cost of carpet replacement. 

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a apartment and have shown proof of renters insurance,the apartment said it wasnt good enough so they are charging me 15 a month called a waiver fee.I asked what it was and they are charging me money in case something happens to the apartment I told I have insurance for that.I dont understand why I would pay for there property when they are ********** I am paying for two ************ apartment has always had mold and leaking they just spray paint over the mold.

  Customer Answer

  Date: 11/08/2024

  My claim has been resolved 22088244

  they have agreed to pay me for my loss.

  thank you ***** Morrow 

  ************

  *****.morrow95@ *********

  Customer Answer

  Date: 11/14/2024

   
  Date Sent: 11/8/2024 7:18:54 PM
  

  My claim has been resolved 22088244

  they have agreed to pay me for my loss.

  thank you ***** Morrow 

  ************

  *****.morrow95@ *********

  
  

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On going maintenance issues, ** is not working properly, every summer several maintenance requests to fix it, now we are having issues with the water heater and the water was cut-off for a more than 24 hours

  Business Response

  Date: 10/18/2024

  We are puzzled as to why this complaint was filed.  The daughter of the resident came to our corporate office on October 17th and spoke specifically about the issues in her parent's apartment.  The same day, the water heater was replaced, and a detailed conversation was had with the onsite manager about her concerns.  At 3:00pm on October 17th we confirmed the hot water heater was replaced and the water was working.  We have confirmed again today, October 18th that the water is on and working. 

  Customer Answer

  Date: 10/18/2024

   
  
  Better Business Bureau:

  The post was made before a resolution was decided, the case can be closed now.

  I have reviewed the response made by the business in reference to complaint ID 22437280, and I accept their proposed resolution.

  
  
  Sincerely,
  
  
  
  Armando Jibaja

  7360 Unbridle Way Apt 202

  Cordova, TN 38016

  
  

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment was full of black mold I put five maintenance request no ******** niece had to call corporate office for them to fix it.I was in the hospital for three days I have COPD so the mold was not good for me it was everywhere and on my furniture clothes.Corporate office said they would move me to another apartment but I had to pay for the move and my rent would go up after my lease was up.I didnt want a more expensive apartment but they said take or get out completely.I had to throw away a lot of my *********** my copy for hospital is 250 a day.They said they would not pay for anything.Just a awful company there apartments are really bad for a expensive rent payment.

  Business Response

  Date: 09/17/2024

  The onsite manager was notified on 8/20 about mold and immediately took action. Another unit was made ready within a day at the complainant's request.  The complainant was staying with a niece while the new unit was made ready to move into on 8/22.  Mrs. ****** did not come to look at the new unit or sign a lease to move in.  The onsite team kept reaching out and she would not respond.  They reached out to her son with no response and then her niece.  Her niece responded on 8/26/24 and stated that Mrs. ****** was very combative with her and the son and would not listen to them.  She stated Mrs. ****** moved out. The onsite team tried reaching out for days and with no response.  They later found out that Mrs. ****** was in the hospital.  When she returned to the property from the hospital on 8/27/24 she continued to live in the apartment and would not move out.  4 separate times the contractors entered the apartment to check the equipment they installed only to find them turned off.  The onsite manager repeatedly reached out with no response.  Mrs. ****** requested 6 months free rent and per our legal advisor we were not able to honor that request.  We gave Mrs. ****** $400 compensation for the inconvenience and offered to get another new unit ready that was bigger and renovated for the same rental rate thru her lease term.  She was currently in a non-renovated unit.  We asked her to submit a list of damaged items and value so we can review for reimbursement.  Mrs. ****** recently submitted her list.

  On August 30, 2024, 9 days after the new unit was ready Mrs. ****** met with the onsite manager, saw and liked the new unit.  Mrs. ****** stated if she could not have 6 months of free rent she was staying in the old unit, and we could patch the wall.  It was explained that she was the one delaying the remediation move as we couldn't cut out walls with her living there.  Mrs. ****** stormed off.  After communicating more that day Mrs. ****** finally came into the office, signed the lease and moved over to the new unit.  A request for $800 in reimbursement for damages has been submitted.  We are waiting for the approval, which we are sure we will get.  All is rectified and the resident is happy.

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. First off, any ***** Properties is not worth living at according to the other reviews. I lived in the Polos at ******************* for a year, moved in Mid 2023. I moved out after lease ended and the amount of late fees and extra charges I dealt with during my lease and during my move out period and even after I moved out it insane. Im currently facing a situation where my father was guarantor for the apartment, his credit is being stained now because they sent my outstanding balance to collections. So through 12 months of living there, they ended up charging me for 13 months of rent because I didnt give a 60 day notice. I didnt pay for the 13th month because I made a late payment on my 12th month and had to go to ******** to make a payment to FogelmanWips (its what they use for late payments). I paid cash to the account and at the gas station everything went well, I have the receipt and all. I even paid more than I was supposed to, just to make sure that everything went well. I come later to find out the payment was somehow declined (how? I paid in cash, and it went through at the gas station.) I went to the leasing office and I was just told to call or email FOGELMANWIPS. No number given, no email given, no help given other than ****! It got declined! Youre on your own to contact them. Thats honestly ridiculous how I went through so much struggling physically and mentally dealing with this place. And they charged me for a month I didnt even live there. And on top of that lost my hard earned cash and I called and emailed Fogelman Properties to find out what happened. No responses multiple times as expected to be honest. So now I owe a large sum of money that has been sent to collections as I stated earlier, and I need this to be disputed or the amount reduced. My money is gone, and now you want to take more, and what you lost, and make my credit look bad?

  Business Response

  Date: 09/03/2024

  The eviction process was started on this resident on May 17, 2024, as no rental payments had been received.  Attached is the account ledger and also email notification about the 60-day notice requirement.  The resident attempted to make a payment via the **** system on May 24th and it was declined.  All payments must at least be for the exact amount owed, which was $1457.27 at the time.  Any payment attempts for a lessor amount will be denied by the system.  He would need to contact the place of business where his payment was made.    

  Business Response

  Date: 09/05/2024

  The eviction process was started on this resident on May 17, 2024, as no rental payments had been received.  Attached is the account ledger and also email notification about the 60-day notice requirement.  The resident attempted to make a payment via the **** system on May 24th and it was declined.  All payments must at least be for the exact amount owed, which was $1457.27 at the time.  Any payment attempts for a lessor amount will be denied by the system.  He would need to contact the place of business where his payment was made.    

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22224064
  
  I am rejecting this response because:
  I made a payment which was more than the amount owed, which shouldnt get denied according to the conditions stated in your response. It was also made in Cash, which was to make sure the payment went through at that moment and I didnt have to wait for any funds to process or anything. 
  

  Second, I also went back to ******** after the payment was denied to try to get my money back. But they denied that, and told me the payment went through on their end, as I stated in my first message. 
  

  Now that your company actually contacted me back after ignoring my email and phone calls, I need my cash back and you to fix my balance. Im not paying anymore money until I figure out what happened to my first payment. It is clear there is no reason why it wouldve have gotten denied on my end. I feel as if it is your companys responsibility to figure out what happened to my money because Ive done what I could to try to get it back and to even see if it actually went through to WIPS, which on ******** side, it did.

  Sincerely,
  
  *******************

  Business Response

  Date: 09/10/2024

  ************ is refusing to accept our response, but it is the correct one.  His payment was declined as stated on the receipt he provided.  His account balance on from May 17th was $1457.25.  He attempted to make a WIPS payment on May 24th of $1456 rent and a $3.99 service fee for a total of $1459.99.  His payment was declined as his account balance was $1457.25 plus the $3.99 service thru WIPS which would make his payment amount needed $1461.24.  This has been explained by the onsite office several times.  The service fee is not part of his balance and does not go toward it.  Fogelman did not receive his payment therefore there is nothing for us to consider refunding.

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************

  , SC 29687