Business Profile

Property Management

Fogelman Properties, Inc.

Complaints

This profile includes complaints for Fogelman Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

61 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 3, 2024, I signed a lease agreement with ******* at ********* based on the representations made in their advertisements and through their leasing office. I chose this complex for the advertised fully renovated units based on pictures online, description of the apartment, model home, and confirmation from the leasing agent and value. I initially felt that I was getting good value for my rent because the property marketed itself as offering luxury living The units did not match the advertised renovations. Initially, I was given a completely non-renovated unit with none of the promised upgrades, such as stainless steel appliances, granite countertops, white cabinets, all-wood floors, and modern faucets. I was then moved to another unit that was supposed to be fully renovated, but the shower and guest bathtub were identical to those in the non-renovated unit. Both units were in unacceptable condition. The second unit had issues like a dirty front door, the valet trash can was dirty and contained trash, mold under the kitchen sink, dirty sinks and toilets, broken shower door, and trash left in the pantry. Unexpected fees not disclosed until lease signing include washer and dryer rental, valet trash service, and a separate water charge. The trash dumpster, located directly beside my building, is frequently dirty and overflowing with old furniture, trash bins, and other debris lining its exterior. Additionally, the A/C unit produces a running water noise audible from the bedroom. Despite requesting maintenance to check it three times, I was told the sound is normal. This noise has significantly disrupted my sleep, raising concerns about potential mold and insomnia.I have made several attempts to address these issues directly with the management of ******* at ********* and even reached out to their corporate office - Fogelman Properties, LLC. I was given $250 credit for the mold, trash, and dirty sinks. All other concerns were dismissed.
Business Response
Date: 08/09/2024
Numerous attempts to appease the complainant and honor certain request have been unsuccessful. None of her upgrade request are in the scope of our renovations. Her dissatisfaction has been noted. We are resigned to the fact that this complainant will continue to be unsatisfied. It is our hope that all of our residents enjoy their stay in our communities but realize that this not always the case. We are sorry that we were unable to meet the complainant's expectations. Options to vacate the community are available should she chose.
Customer Answer
Date: 08/14/2024

Complaint: 22115878

I am rejecting this response because:
It is a direct violation of the Tennessee Consumer Act through the use of deceptive practices, including but not limited to false advertisement and misrepresentation. I entered a lease based on the model home shown to me by my leasing agent. The countertops were gray, the bathroom tub and tiles were clean, the tub fixtures were upgraded, and it had laminate wood floors. The first apartment leased to me was a non renovated unit, which I did not know about until after I signed the lease.
The first apartment had a cigarette odor, splattered paint on the patio, brown cabinets, dirty shower and tub, and black marks in the back of the fridge. I could not bare the smell and filth so I asked to be upgraded hoping for something better. I previously described the issues in second apartment. It would also have cost me more money to apply and move somewhere else. I pay up to $250 more for an apartment with limited renovations.
Your website and leasing office do not mention apartment bathrooms not being fully renovated or that all of your units are not renovated. This is negligent and misleading on your behalf.
One of your attempts of appeasement was a $250 credit for the mold, trash, and dirty sinks and toilets. Those things were avoidable if you had thoroughly checked the apartment before my move in. The tub and shower only received an acid wash and cream caulk, which made them look worse. I was told by the property manager that you will not replace my broken shower door. Maintenance also informed me that you used to paint the tub and shower base, and that my bathrooms could look better.
To say I will continue to be unsatisfied shows your lack of empathy and care for my experience. My expectations are not unreasonable nor hard to fix. Your refusal to make these changes due to it being too expensive is predatory and unethical.
You are charging full price for a non fully renovated unit. Futhermore, to only give me the option to vacate without any solution for compensation or partial refund is disappointing. I am not satisfied with your response and will be moving forward with more action.

Sincerely,

*************************
Initial Complaint
Date:07/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I am living in sandstone creek apartments at *************, **. I literally moved in 2 weeks ago this is one of the worst apartment I ever lived in my park with the parking. I cannot come home peacefully everyday and sleep. this is 2nd time the towers towed my car without anything. when I signed lease it stated its open parking and plenty of parking without any issues and it usally empty a lot all times. But this is not true its literally zero parking here and anyone can come and park here and go and lot of them who has garages they are just using them for storage and again parking at open parking and some apartments have more than 5 cars for each apartment. what kind of management is this and i notified management already they are stating they wont able to do anything and its open parking first come and first serve and i kind of everyday I wait I wait and turn turn if anyone sneak out So I can park who will remove the car when I come at work at 01:00 AM. i cannot repeat writing reviews and going to all management all time and they stating same thing and do nothing. Please have properties take care of this asap, this is not just to me there are lot of families suffering on this. I would like this fogelman take care of this if not I will reach out to media and local authorities and I am already emailing FOX too.
Business Response
Date: 07/15/2024
Thank you for reaching out. Our lease is an NAA approved document and does not mention "plenty, open spots". We understand that parking can get tight so we offer detached garages. Please contact our leasing office with any questions or concerns.
Customer Answer
Date: 07/15/2024

Complaint: 21986871

I am rejecting this response because:

I am not taking about your parking at NAA approved document. I am taking about your Open parking policy here. Even though its closed gate but it never closed and so anyone can come and park here and go. and also there is an code can anyone enter without getting into cell phone number to at Guest entry. Detached garage is not an option and you are demanding and forcing it to take it. If everyone is trying to get the garages then what's the open parking ? for guests ? This is a basic amenity. At least one reserved parking spot should be assigned and I lived in big states in ********** for more than 14 years and every apartment always had at least one parking spot assigned. I need someone to call me and address this issue.
Customer Answer
Date: 07/15/2024
Also, I am not asking that you are already assigned 1 parking and asking for more car parking spots. I am just asking for one spot reserved for 2/2 apartment.
Business Response
Date: 07/19/2024
An amicable agreement has been reached between the resident and onsite management. We consider this matter closed.
Customer Answer
Date: 07/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

********************* *************************

, KS 66223
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved in June 1st 2024 and this has been the worse experience since the day I moved in. Maintenance havent worked on what needs to be repaired and that is a list within itself smh. Gnat problems, theyre in the refrigerator and ice maker, dishwasher doesnt work, water been sitting in it since Ive been there we pay for pest control but still had to buy fly insect protectants. The biggest issue is the A/C. It went from barely working to completely going out. As of today June 18 I am still without A/C. Not only that, *** bought several fans and had to get a hotel for 2 days over Fathers days weekend due to the heat index. Management does not accommodate nor reimburse for those expenses. I was told that I had to file a claim with my insurance company for reimbursement! INSANE! Just discovered that water leaks through the seal of my son bedroom window from when it rained yesterday!!!!!!!!!!!!! Havent heard from anyone when I was told maintenance was coming to fix the seal. STILL NOTHING!!!
Business Response
Date: 06/21/2024
Onsite management is aware of the concerns of the complainant. After accessing the air conditioning, it was determined that a replacement coil was needed. A portable unit has been installed until the replacement part arrives. Maintenance is to prioritize the installation. The unit was scheduled for pest control to address the reported gnats. The heavy rains in recent days revealed a leak. A contractor is scheduled to determine the cause and provide an estimate on the needed repair. The onsite manager will keep the complainant aware of any additional information as it relates to this matter.
Customer Answer
Date: 06/21/2024

Complaint: 21866763

I am rejecting this response because: this is response that was given to me when the A/C initially went out, it is going on day 9. No one hasn't followed up and if I wouldn't of address them yesterday they wouldn't have known it was even fixed. So of course this was going to be their response. It is currently 96 plus degrees, with it being over 80 inside the apartment. I do have a small unit but it isn't effective. I work from home and the unit is by my desk area, it is extremely loud while I have calls and meetings throughout the day. It doesn't cover the whole apartment, the rooms are hot to sleep or to even be in in a long period of time. I have children, I am unable to cook because the stove makes it hotter. I've been buying out to eat everyday since I've been here and haven't been unable to fully unpack, nor take a decent shower without getting out. I was told it will be a long process for the leak because it is coming from the roof, she stated, "I hope it doesn't rain for the time being." No one has even attempted to come seal the window until. Pest control haven't came. on top of them not fixing the minor issue. This unacceptable. I am requesting to be removed from the lease. I've only been here 21 days and dealing with this.

Sincerely,

*************************
Business Response
Date: 06/25/2024
After a meeting with the onsite manager today an amicable agreement has been reached. The complainant has made plans to vacate the community.
Initial Complaint
Date:05/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed an application for Retreat at Steeplechase at the beginning of May with a planned move in date of 5/17/24. I received 2 separate emails from the third parties that the management company use, one of which stated that I was approved with no concerns, and the other stating that I was denied because I owed money to a previous property. I quickly contacted the leasing office to have this resolved as I do not owe money to anyone however, they were not being helpful and stood behind the denial. Once I went in person and showed documentation that no money is owed I was informed I would need to complete a dispute to ********* (one of the third parties) and that the apartment would be held until the end of the month 5/31/24. I requested an override approval since I was able to verify the information was false however it was not granted on 5/24/24 I was informed by the leasing office they no longer wanted to hold the apartment and that I was being denied; I tried contacting the management office but they refuse to speak with me. At this time I am requesting the money paid as the denial is being done in bad faith and the company is holding the money and gave away the apartment before the date that was agreed upon.
Business Response
Date: 05/29/2024
Our company has a 2-step process, Two Dots and Rent Grow are used to process applications.
Step 1. Two Dots verifies documents (pay stubs, bank statements etc.) are valid and not fraudulent. The complainant was approved during this part of the process
Step 2. Once we receive approval from Two Dots, we run the applicant through Rent Grow to ensure there are no evictions, the credit history is good and criminal history is satisfactory. This is the portion of the process that the complainant did not pass due to owing another community. At this point the applicant has 2 options in order to proceed with the application process.
Option 1. Dispute this decision with Rent Grow, which the complainant did. This however can take up to 45 days.
Option 2. Apply through Liberty Rent and once approved we would submit a ticket to override the denial.
The complainant refused to go through Liberty Rent so we were no longer able to move forward with her application.
This is our company protocol, and we must remain consistent in our dealings with all applicants.
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 17, 2024, I received notification from *************************** and *********************, representing ***** at ************************* Homes, that my final balance post-move out amounted to $1,180.20. After reviewing the statement, I discovered a charge of $900 for carpet replacement. I promptly reached for clarification on the basis for this charge. The explanation provided alleged that I had caused significant damage to the carpet through bleach stains, necessitating its replacement. Prior to surrendering all keys and vacating the premises on Jan. 5th, I conducted a walkthrough of the apartment, capturing the condition on my phone. This documentation revealed no evidence of damage to the carpet or the apartment as a whole. When I requested further details regarding the alleged stainssuch as photographic evidence, the size and location of the stains, and a log of individuals accessing the apartment subsequent to my key returnI was presented with images that could have originated from any apartment, and no additional follow-up was offered.Despite presenting evidence from my phone recording, which includes timestamps corroborating that no bleach damage occurred to the carpet, the property management then asserted that it was ONE stain by the bedroom door that warranted $900 in replacement costs, which is ABSURD! My iPhone recording serves as clear evidence of the carpet's condition, contradicting the claims of damage. In a bid to swiftly and fairly resolve the matter, I initially proposed contributing toward reasonable repair or patching costs, only to be met with refusal by the property manager.The property, managed by Fogelman ***************** forwarded the $1,180.20 balance to a collection agency, adversely affecting my credit standing. I am still disputing the allegations and fabricated charges for the carpet replacement as unreasonable or not in accordance with the terms of my lease agreement or Alabama Tenant Law. I will also be pursuing small claims court.
Business Response
Date: 05/09/2024
It is not our practice to respond to complaints once accounts are forwarded to collections. Any dispute or negotiations must go through the third-party entity to resolve. We have however looked into this matter. The carpeting in this unit was replaced in July of 2022 and was brand new when the lease holder took possession of the unit in August. We do not splice or patch carpeting. Carpeting that cannot be restored to a like new appearance is replaced. Due to the staining of the carpet this was not possible.
Attached are the move in inspection documents of the complainant as well as move out pictures and the invoice for the carpeting installation prior to her move in. We understand that the complainant may not be satisfied with our position, but the carpet damage charges are warranted and will not be adjusted. Any further questions about this matter should be posed to *************** Systems, the holder of this account.
Customer Answer
Date: 05/09/2024

Complaint: 21681215

I am rejecting this response because: I will be filing suit in small claims court and will be naming Fogelman Management and the property as parties to the suit.

Sincerely,

*************************
Business Response
Date: 05/16/2024
It is unfortunate that the complainant is not accepting the response. However, our position in this matter has not changed. Any further communication should be directed to National Credit System, the third-party entity holding the account.
Customer Answer
Date: 05/16/2024

Complaint: 21681215

I am rejecting this response because: *** already stated my next course of action as well as who I intend to name as party to the suit. My position will not change on the matter. Things will be begin moving soon.

Sincerely,

*************************
Initial Complaint
Date:04/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, 04/26/2024, at 5 pm, during my initial walkthrough of the apartment I leased today at Appling Lakes Apartments, specifically the unit located at ***************************************************During the walkthrough, I noticed multiple issues that need to be addressed before I can consider moving into the unit. Firstly, there appears to be a significant ***** infestation throughout the apartment, with visible roaches on the walls and in cabinets. Additionally, a visible water stain on the ceiling raises concerns about potential water damage and mold.I also observed considerable damage to the unit, including chipped paint and coatings on the sinks and tubs and damaged light switches/sockets. Each cabinet and drawer was filled with dirt and trash, and all countertops had visible signs of dirt and dust, indicating that the apartment had not been properly cleaned or maintained. The leasing agent began to clean counters, pick up trash, take out cabinet draws, and wash the insideof one or two.Upon bringing these issues to the leasing agent's attention, I felt that my concerns were not adequately addressed. The agent seemed rushed and informed me that she had to leave by 5:30 PM due to restrictions on receiving overtime, which prevented us from thoroughly discussing these serious issues.Given these circumstances, I am sure you can understand that the apartment, in its current condition, is not suitable for habitation. I am keen to resolve this matter amicably and would appreciate assistance from the BBB to quickly resolve/mediate this issue. Could i possibly get a refundfor the prorated rate and allow me to find another apartment?
Business Response
Date: 05/03/2024
The onsite manager is currently working with the resident to resolve this matter. There is a significant price difference between the classic unrenovated unit that was leased and the renovated unit the complainant thought he leased. Options are currently being discussed.
Customer Answer
Date: 05/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution however it should include that there is an option noted to release me from responsibility of the unit. Also, is there an option to retrieve the money given to the property as a prorate?

Sincerely,

******************************************
************
*******, ** 38107

Customer Answer
Date: 05/15/2024
My complaint is not resolved we are still discussing a solution and backpay for the financial loss I've endured. Please see my email to them below:
Dear Appling Lakes Apartments,

I hope this email finds you well. I am writing to address recent confusion and lack of communication regarding the process of releasing my roommate and me from the lease for the unit at ************************************************************************************************************************. It appears there has been a misunderstanding due to poor communication between the apartment leasing agent and the manager, leading to confusion and a lack of execution of the next steps in the process.

To ensure clarity and alignment, I would like to briefly recap what has transpired so far. On 04/26/2024, I attempted to move into Unit #**-2823; however, it was not move-in ready due to an infestation, lack of cleanliness, and several items needing repair/unit in poor condition. I promptly notified the leasing agent in person and apartment management via email on 04/26/2024 that the unit was not move-in ready, and my roommate and I would not be moving in. Despite attempts to relocate us to another unit, the significant cost difference has made this unfeasible. Consequently, on May 3rd, my roommate (*************************), ******, and I mutually agreed to be released from our responsibility for rent payments on the unit. Please inform us when the release form is ready for signing, whether in person or electronically.

Furthermore, I would like to address financial matters resulting from the situation. We paid a prorated fee covering rent from April 26th to April 30th, totaling $330 for the uninhabitable unit. I believe this fee should be refunded. Additionally, due to the unit's unavailability, my roommate and I incurred hotel charges of $886.21 for temporary accommodation. Moreover, I had to secure a large storage room ($164.95 per month) for my belongings during this period. These unforeseen expenses have caused financial strain, and I would like to discuss compensation for our losses.

To facilitate efficient communication and documentation, my roommate and I kindly request that all further correspondence regarding this matter be conducted via email. We believe this will ensure organized communication and minimize misunderstandings. Please direct all future correspondence to the email addresses provided below:

- *************************
- **********************

We appreciate your prompt attention to this matter and look forward to resolving it amicably. Thank you for your cooperation.

Sincerely,

Katavious
Customer Answer
Date: 05/18/2024
Certainly:

Apologies, but accepting the business response was an error, so we need to reopen the case. I don't see any option for me to reject the response. To restate, the matter remains unresolved, and the business and I have not reached an agreement on a reasonable and fair resolution.
Initial Complaint
Date:03/18/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom This Matter May ******** I am writing due to a dispute regarding a late renewal notice I received today on 3-18-2024, indicating that I have a $100.00 increase for this years renewal period and that it will be due next month in April 2024. However, I moved in on 3-11-2022 and based on my estimation, I should have received this notice back in January 2024, in effort of giving me an opportunity to review the lease and agree to the increase. When I called the office to address this issue, I was informed that I the reason I didn't get the notice is because I was "not up for renewal", and that I was supposed to have been out of the apartment last year! I responded by letting the Property manager know that if this was the case, then why was I allowed to pay rent up until the last minute of my renewal and why wasn't some form of notification sent out informing me that I was no longer wanted as a tenant!During this discussion last year due to the argumentative nature of the Property manager, I agreed to leave, but was told that they wanted me to stay and I stayed. However, 2-weeks prior to my renewal I am told that my lease was not going to be renewed and that they would think about me staying and that "there is a place right down the street that has free rent!" I was also told that this is the best time to find a place to live, when in fact I have visited several apartments today after this encounter and was told that this is not a good time to look for an apartment! I am asking that the BBB investigate this claim and that if I have to move on such short notice, that I am provided with moving expenses and my deposit be returned immediately after I find somewhere to live on such short notice.
Customer Answer
Date: 03/19/2024
Dear *****************, thank you for your prompt response to my complaint! I did want to add that I am still awaiting a response from the Corporate to address this issue of the property unlawfully trying to kick me out due to a personality conflict. And although a final decision has not been communicated to me, I believe that as long as I am continuing to abide by my lease agreement, I am open to being granted the opportunity to find suitable housing, as I am in the process of trying to purchase a house and being threaten with an unlawful release will not only cause me to become displaced, but could possibly cause an interference with me being able to properly move forward with purchasing a new home. As you may be aware that finding adequate housing is a great concern during these tough economic times and due to the fact that for the past 2-years, I have consistently paid my rent, regardless of the various complaints and communications I've encountered with this management team. And threatening to force someone to move due because of a dislike for them is not ethical practices, considering that I have always been a proactive and great tenant: I take care of the property, there has been not major maintenance issues on my behalf, I mind my business, and have always paid my rent on time!
My resolution is that since I am in the process of trying to save money and build my credit so that I can afford to purchase a home, I would like for this management team to operate in integrity by not threatening me and telling me I have until April 30th to be out of the apartment, which I have done nothing to warrant this action! However, I will be willing to move under fair conditions, that will allow me to make a productive and smooth transition by not being forced out due to a "personality differences" , as this never matter to them all while taking my rent money for 2-years straight! It is only fair that I am allowed the flexibility to make a move that will not cause me additional financial distress. However, if I am forced to move, then I think it is only fair that they not charge me rent and pay my moving expenses that I will unnecessarily incur due to this unethical request.
Again, I have made several calls to corporate in effort of resolving this unfortunate issues. I really do appreciate your consideration and look forward to hearing back from you at your earliest!
Respectfully,
********************

Customer Answer
Date: 03/19/2024
To Whom This May ********************* I am writing to provide an update on the status of Complaint #********. As of today the complaint has been resolved and I would like to withdraw my complaint against ***** Management LLC. I received a call from *************************, (Corporate Representative) and was informed that I was able to remain in my apartment without incident and that she would work with me moving forward, should I decided to move out in the near future.
So, due to the resolution reached with ***** Management LLC, both parties(myself and ***** Representative) have reached a fair agreement with regards to the complaint filed and therefore will no longer need additional mediation regarding this complaint, as I am withdrawing this complaint due to this arrangement.
Should you have further questions, please feel free to call me at ************.

Thank you for your time and consideration regarding this time sensitive matter!
***************************

Customer Answer
Date: 03/20/2024

Date Sent: 3/19/2024 7:45:18 PM
To Whom This May ******************** style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem; font-size: 11px; font-family: "Proxima Nova", sans-serif;">I am writing to provide an update on the status of Complaint #********. As of today the complaint has been resolved and I would like to withdraw my complaint against ***** Management LLC. I received a call from *************************, (Corporate Representative) and was informed that I was able to remain in my apartment without incident and that she would work with me moving forward, should I decided to move out in the near future.
So, due to the resolution reached with ***** Management LLC, both parties(myself and ***** Representative) have reached a fair agreement with regards to the complaint filed and therefore will no longer need additional mediation regarding this complaint, as I am withdrawing this complaint due to this arrangement.
Should you have further questions, please feel free to call me at ************.

Thank you for your time and consideration regarding this time sensitive matter!
***************************
Initial Complaint
Date:02/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was accused of not carrying renters insurance by ********* Apartment complex in ************, ******** which is managed by Fogelman Properties. I was then charged a non-compliance fee each month. Upon providing proof of coverage since the inception of my lease multiple times, they still refuse to refund me in full. Attached is my policy showing my coverage from the day my original lease was signed in 2021.
Business Response
Date: 03/04/2024
The lease agreement for **************** is attached. Page ************ addendum clearly states that the resident must maintain renter's insurance with the property listed as an "additional interest". There is no additional interest listed on his policy therefore he is not in compliance. The property was correct to charge the $11 noncompliance fee.
Customer Answer
Date: 03/04/2024

Complaint: 21305219

I am rejecting this response because: The documents I submitted clearly states that Ive had and maintained renters insurance from day one of signing my lease.

Sincerely,

***************************
Business Response
Date: 03/04/2024
As it was stated in the previous response. **************** does not have the required information listed on his policy. His lease clearly states that the community must be listed as an additional interest on his policy. Having a insurance policy is not enough. That is only part of his requirement. His lease was uploaded with the requirements highlighted on page 28 of his lease. If he does not understand how to add the community as an additional interest, the onsite office can provide the information he needs to give his insurance provider.
He will continue to be charged the noncompliance fee until this requirement is met.
Customer Answer
Date: 03/04/2024

Complaint: 21305219

I am rejecting this response because: If that were the case why did they remove the charge and offer a partial refund after resubmitting my policy which they shouldve had on file from day one? Furthermore, if my policy was inadequate in the first place, why was I permitted to sign the lease and occupy the property?

Sincerely,

***************************
Business Response
Date: 03/05/2024
******************** account was marked non-compliant by a third party vendor and the fees are automatically charged. We apologize for the inconvenience as this was done in error. A credit of $105.09 has been placed on ******************** account.
Customer Answer
Date: 03/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************
*************************************** Apartment 508
************, ** 63017
Initial Complaint
Date:01/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have lived at ***************************** in *****, ** for almost two years. This is the worst apartment complex I have ever lived in. I filed a maintence request for a rodent that is in my apartment. A RAT. There have been several rats that came from another apartment (is what they told us). I have called, submitted requests, etc only for them to come one time and say that they saw three mice. I just saw another mouse run from my closet through a hole that has not been fixed. The trash is terrible and the maintence team is horrible. They have a million excuses as to why they can't fufil requests and expect the residents to care. I also filed and HVAC complaint back in the summer and watched the leasing agent put it in the request. Never heard from them to fix it. I am hoping that filing this complaint along with the other BAD complaints will get me the resolution I am looking for. REMOVE THE RODENT! I hope a better property management team buys out this complex because this one is horrible.
Customer Answer
Date: 02/14/2024
I have emailed the property manager *********************** three separate times and have received no response. She informed me that there were three holes that were found and that they would be fixed today. They are not fixed. I also confirmed that there indeed was a rodent in our apartment from rat droppings and a dead rat on a trap.
Business Response
Date: 02/15/2024
****************** has been in consistent communication **************** since February 2nd, 2024. The unit was inspected on February 5th. A 3rd party pest control company conducted another inspection on February 13th. There were 3 small holes in various places in the unit that warranted repair. The repairs are scheduled for today, February 15th. The resident has requested that an extermination be done. We are waiting on the recommendation of the pest control company as it was understood after their inspection that repairing the holes would rectify the issue.
Initial Complaint
Date:01/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This pertains to the Fogelman property in ************, ** *********. I will try and make this short. First off they have an assistant manger named ******* in the front office that is very rude and unprofessional. If he doesn't like what he is hearing or the way he is being spoken to he just hangs up the phone. The same goes for emails. He simply won't return them. The same goes for ******* and *****. They are higher up in the chain and after being promised repeatedly that I would receive a phone call from them all I get is emails. Now let's get into the meat and potatoes of this. I rented an apartment in May of 2023 and had to break the lease in October. I paid the ****** of two months rent and an additional two months for breaking the lease. I moved out October 4th and sent numerous emails with my forwarding address and contact information. I told them that I would not be back and they could enter the apartment to get ready for the next tenant. I received a call on 12/27/23 stating I owed $158.00 for "damage and cleaning" I replied that's fine take it out of the $300 deposit and send me the difference. This charge was on top of the $300. I was charged $80 for cleaning ashes out of the fireplace, $80 to replace four pieces of metal under the stove burners, $80 for a hook that was taped to the refrigerator, and the list goes on. I was also charged for water 5 times over the two month period. I requested pictures and received them with a photo date of 11/20/2023. Not sure why it took them until 12/27/23 to contact me. I have called Fogelman headquarters numerous times with no response. I would recommend you rent elsewhere and avoid Fogelman all together.
Business Response
Date: 01/25/2024
********** has been in contact with the previous resident multiple times and while staff members have tried to speak with the resident on the phone there have been words used towards staff member that have been inappropriate. The matter escalated via email and the *** reached out via email as that was the original form of contact to her. She provided the previous resident with all the information that was asked, and the previous resident was unhappy with the ***'s response and stated the *** dodged his questions and that wasn't the case. She provided him with the move out statement as well as what was owed and why it was owed. The lease agreement also reads the resident is responsible for all rent and utilities through the notice period which would have been through 11/27/23. In the previous email the resident stated he would continue his discussion with the *** the following week and didn't reach back out to her. All explanations had been made and he reached to the corporate office stating his matter hasn't been resolved on 1/24/24. The *** followed up and asked that all further interactions be with the local attorney for the property as the previous resident was not going to be satisfied with the answers provided. The fees being charged are accurate and nothing further can be done.
Customer Answer
Date: 01/25/2024

Complaint: 21192127

I am rejecting this response because:
Im not surprised that the response is full of lies and contradictions. Ill try to make this short.
I was promised phone calls numerous times via email and never received one call. ******* was my point of contact and he was told not to answer my phone calls or emails by his superiors. Its ironic that this company enjoys s******* people but when you fight back everyone gets offended. My deposit of $300 was kept and the company is asking for an additional $153.00. It is currently in collections as I refuse to pay it. The cleaning fees are bogus and not even close to reasonable. The apartment was vacated on 10/4 and wasnt inspected until 11/20. I was then contacted on 12/27 stating I owed money. This is after I paid all fees and lease breaking penalties in October. In every email I sent my questions were dodged and went unanswered no matter how directly I asked them.
as I have stated numerous times the company can keep my $300 deposit but Im not paying the additional $153 as the cleaning fees are unreasonable. It would be nice if someone from the headquarters would reach out to me directly as I have left numerous messages and have yet to receive a phone call at all.
if you read other reviews online about this complex you will see that Im not the first one this has happened to. My favorite charge is the wipe down fee.
I will be happy to contact the lawyer mentioned and tie up their time but Im not sure that would resolve anything.
once again I can be reached at ************.

Sincerely,

*******************
Customer Answer
Date: 01/25/2024
I went back and read the response again. It states that I never reached out to the *** a week later. That is completely not true. I have been begging for a phone call since this entire ordeal started and have yet to receive one call from anyone at ********. Dishonesty at its finest.
Customer Answer
Date: 01/26/2024
I just went and downloaded the files provided by Fogelman properties. The last one attached 11/27/23 was never received. The documents were mailed to the apartment address to which I vacated on 10/4/23. I sent numerous emails to the office staff with my home address.
when I return to work Monday I will provide all of the emails exchanged between myself and *********. I have been trying to resolve this since 12/27/23 to no avail. They can keep the $300 deposit but I refuse to pay more than that.
Customer Answer
Date: 01/30/2024
I have reached out via email on a daily basis and have yet to receive a phone call or a response from either ************************* or ***********************. I have also called the attorneys office daily and left messages without a callback. I am asking again that the $150 be taken off. You can keep the $300 deposit but I refuse to pay the remaining $150 as the cleaning fees are excessive. I have called Fogelman headquarters and have received zero responses from them as well. It appears that this group is unresponsive to current tenants and previous tenants. I can be reached at ************. I would like to get this resolved this week.
Business Response
Date: 02/01/2024
This matter is currently in the hands of our legal representative. Under their advisement there will be no response to this complainant.

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