Complaints

This profile includes complaints for Fogelman Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fogelman Properties, Inc.

  6060 Poplar Ave Ste 200 Memphis, TN 38119-3959

  
• 

  Fogelman Properties, Inc.

  4981 Hidden Lake Dr Memphis, TN 38128-0901

  
• 

  99 Front Street

  99 S Front St Memphis, TN 38103

  
• 

  City Place Apartments

  8993 Crestwyn Hills Dr Hickory Hill, TN 38125-8518

  
• 

  The Edge of Germantown

  1730 Hunters Trace Dr Memphis, TN 38120-4458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in these apartments 12/15/23 and has been having issues every since. First I was told I would get a unit that would be close to a garage. That didnt happen. Things on my move in checklist were not addressed. The kitchen sink wasnt getting hot water, when maintenance came I was told I needed a new faucet. I waited a week for that only to find out that that wasnt the problem some wires were twisted. Paint was stuck on the bathroom mirror I had to get acetone and white vinegar to scrub off the paint. Ive been told since day one the bathroom countertop would be retouched, that hasnt happened. I received a text message 01/03/24 that the countertop retouch would have to be approved by upper management but it would get done. I sent a email today about that no response. My bathroom ceiling keeps leaking. 1st time it happened 12/22/23, 2nd time 12/31/23 I put the request in 01/03/23. I had to go to the office to get someone to come out. Now it leaked again 01/07/23. 01/08/23 Ive been calling the office all day, no answer. I emailed the agent that assisted with moving in to have the property manager to give me a call. She advised to email the office email. I did that still no response. Kept calling no answer, emailed agent again no answer. This is very frustrating especially with the amount of rent Im paying. They arent fixing the issue because it keeps leaking. Its a crack in the ceiling where the water is coming from. I need these issues to be resolved ASAP.

  Business Response

  Date: 01/11/2024

  It is our understanding that ****************** did speak with the resident on Wednesday, January 10th, about her concerns. We are actively working to resolve the issues presented. 

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 21117402
  
  I am rejecting this response because:

  I spoke with ****************** 01/09/24. She sent someone to look at the leak and I have not heard anything else since then. I also emailed her the photos of the countertop and have not received a response. This is not the first time I have had this issue. The first leak was 12/22/23, 2nd leak 12/30/23, 3rd leak 01/03/24. This is the worst experience I have ever had with some apartments. My next action is to call code enforcement and the news because this is ridiculous that I have to go through this. It should not take this long to do anything. I have had zero communication with ****************** since 01/09/24 to let me know whats going on. They do not answer the phones. I will take further actions if necessary.
  
  Sincerely,
  
  Lakesha *********

  Business Response

  Date: 01/26/2024

  It is our understanding that ****************** has been in communication with the complainant as recently as the 23rd of January.  A physical inspection of the countertops was discussed prior to the winter storm that hit our area January 15th. We're actively working to address the concerns of this resident.  We are at the mercy of the outside vendors and contractor scheduling these repairs.  The area is being monitored and will be repaired as quickly as possible.

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 21117402
  
  I am rejecting this response because:

   
  Complaint: 21117402
  
  I am rejecting this response because: 
  I did speak with the manager on 01/23/24 only because I called the office 01/22/24 and 01/23/23 requesting that she give me a call. Which she did call me on 01/23/24. I wanted an update on the repairs because I had not spoken to anyone since 01/14/24 when I was told that they will have to find someone to do the repairs. As far the countertops the manager stated she will come to my home to look at it. On 01/23/24 I was told that due to the storm other services were being provided to the apartments that were affected and that was the main priority right that now. I asked have they found someone for the repairs. She stated she didnt know she would have to speak to one of the maintenance guys that was out sick that day and she would get back to me but of course I didnt hear anything else from her nor has she tried to come look at the countertops. I have my messages from another staff member that told me the countertop would be retouched from when I moved in 12/15/23. Im being told that affected apartments are the main priority but yet apartments around me are being worked on to be leased out. Its seems like they do care about fixing my apartment
  
  Sincerely,
  
  Lakesha *********
  
  Sincerely,
  
  Lakesha *********

  Business Response

  Date: 02/13/2024

  ****************** inspected with unit on January 26th an met the resident.  The counter tops were assessed, and photos were taken.  It was explained to the resident at that time that the current state of the counter tops did not warrant being resurfaced.  Photos were taken of the bathroom ceiling so a quote could be obtained from the drywall contractor.  The resident called the following week to report the leak had returned.  Once the origin of the leak is located and repaired the interior repairs to the ceiling will be completed.  The contractor is scheduled to return today.

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21117402
  
  I am rejecting this response because:
  When the property manager came to look at the countertop she seen the paint that was on the counter and the part of the counter where some paint is missing. She stated she will see what they can do to get it off. I also explained to her since day one I have been told that the countertop would be replaced. I have emails and text messages to confirm. I honestly believe they are not willing to repair it now because I made this report and its retaliation that they are doing. I also was not informed that anyone would be coming out today to doing anything to the ceiling. ******************* never communicates anything. She never follows up as she say she will. Ive been here 3 months and its a living hell! 
  Sincerely,
  
  Lakesha *********

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I am writing in regards to my recent move in at **************, in *********, **. I moved into my apartment yesterday - and I've had to report several issues, including health hazards to maintenance within the last 24 hours! When I arrived to the apartment, there was a light fixture hanging from the ceiling. The leasing manager told me the apartment was "ready to go" and had been inspected -- clearly not the case. There were bugs in the apartment. (Pest control is supposed to be covered in the additional amenity charge, but there were bugs throughout. There was dirt and debris everywhere -- despite the apartment "being cleaned and ready to go", as per the Leasing Manager. THE HEAT DIDN'T WORK! The temperatures dropped over night to an unsafe level which is a health hazard. The smoke alarm was beeping all night long -- showing that the apartment wasn't ready for a tenant to come in without a ready to go, functioning alarm. This apartment was NOT move in ready, unsafe, and unhealthy. It makes me wonder if it was inspected. The location is terrible -- it's in a super sketchy area (unfortunately I moved out of state and didn't know). It's not walkable or safe. I contacted them within the first 24 hours of being there and the first 48 hours of signing the lease. The pictures on the website are very deceiving! I unfortunately used an apartment locator and because they get commission for working with complexes. There was also a crack in the wall upon arrival, electrical sockets hanging off. Construction everywhere. This building seems like it was put up haphazardly and unsafely. In addition, the water in the tub didn't go down, there was chipped paint on the doors, and management did not help resolve the issue in an amicable way. I am reaching out for further assistance. Thank you! Kind Regards,************************* Cell: ************

  Business Response

  Date: 01/18/2024

  Our corporate and onsite team are working to resolve this matter.

• Initial Complaint

  Date:12/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am notifying corporate on a complaint at ********************************* in *******, **. We have had 2 issues occur now where the maintenance request wasnt emergent to the facility. One instance was in the dead heat of summer, our AC stopped working when it was 100+ degrees outside and the maintenance guy (they only have 1) was on vacation and was not available to assist us. We were given a window AC unit that barely helped cool our apartment since our only windows are in our bedroom. We had no AC for 2 days and the office did not contact a contractor or someone else to come resolve the issue while the maintenance guy was out. We had to go stay at a family members house while waiting for it to be fixed. Why are we paying rent if we cant even stay here?? Second issue, while it being 30 degrees outside in December, we had a breaker blow on Tuesday 12/26 and had no power or heat. We notified someone and again the maintenance guy was on vacation. They sent another worker that wasnt familiar on how to fix the issue.. The maintenance guy did come over to assist that evening and got the issue fixed. One of the breakers was the hot water heater. We did not notice there was no hot water until Thursday the 28th. We called the office to get someone out and they sent the same worker that wasnt very familiar on how to help resolve the issue. We had to wait until Friday the 29th to get the maintenance guy out to help resolve the issue. I have no idea why they couldnt contact a third party company out to help resolve this instead of us having to wait 2 days for the maintenance guy to return from vacation. Just very frustrating for us to sit around and not get a quick resolution as these are emergent issues.

  Business Response

  Date: 01/02/2024

  A/C issue
  
  First work order -
  6/3 reported 3:47 pm (Saturday) portable ac delivered.
  6/4 (Sunday) called out to check unit. condenser heat overload, cooled compressor, cleaned condenser. charged unit 2# temp drop across coil 22 degrees. completed by 4:30 pm.
  
  
  Second work order 
  8/19 7:19 pm Saturday. emergency call - portable ac installed.
  8/22 reported portable a/c not keeping up. by 9:32 am repair completed. unit ******** valves replaced and charged 2#.
  
  
  Power issue
  
  12/26 power out 8:37 pm - responded 8:41 **************** completed by 11 pm. breaker replaced for heater..
  
  12/28 10:21 am no hot water reported. by 1 pm-  had drained and changed heating elements and refilled the hot water heater.
  
  12/29 no hot water reported - working on repair by 10 am. 11:30 am hot water restored. the breaker for the hot water heater was replaced.
  
  All repairs done in a timely manner.
  
  
  
  

  Customer Answer

  Date: 01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************

  , ** 64083

   

  My main thing I wanted to get out of this is that the complex needs more maintenance help. One maintenance person cannot complete everything as quickly as needed for everyone by themselves. They need more help.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent an email on December 16th and have not heard anything back since. The email was as following: I am emailing yet again, because the master bedrooms bathroom has been leaking for a month from a hole in the ceiling. A contractor came out a month ago and no one has been back cents to fix the leak or give us an update on repairs. I have also put in a work order for our garage ceiling to be looked at because it shows signs of water damage, and has a small opening. No one has came out although I was told that we are listed on the queue to be next in receiving repairs.I also put in a work order for this issue, I put in a work order for my mailbox lock and it is looking like someone is trying to get inside of our mailbox. I also put in a work order for our kitchen stove to be looked at because the light has been on for days. We have called and no one answers the phones, we have put in work request and no one has came, even going to the office the staff leaves early, the office closes early, or no one is able to fix problems in a timely manner.

  Business Response

  Date: 12/29/2023

  The work order for this complaint was submitted online, December 24th at 10:01pm.  The onsite was closed during this time.  The work order was submitted again online at 5:31pm on December 26th.  No calls were made to the office or the emergency line.  On December 27th at 11:46am the work order was closed after the hot water element was replaced.  It is our understanding that the needed repairs have been completed. 

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21055628
  
  I am rejecting this response because:
  
  

  No repairs have been done to ceiling and it is raining and leaking from the hole. 
  Sincerely,
  
  *********************

  Business Response

  Date: 01/26/2024

  The complainant is hindering the required repairs.  On 2 separate occasions contractors have attempted to make repairs.  The first incident, the resident was not ready in terms of removing her personal belongings from the work area in the garage.  Contract work will not be done if there are personal items in the way as to avoid any damages to the resident's belongings.  The 2nd incident, the resident told the contractor she would let us know when to do the repairs.  The onsite team did follow up with the resident on Wednesday, ******* 24th.  The soonest date the contractor could return was ******* 26th.  The complainant wasn't happy with that answer and was advised again to remove all belongings including any vehicles from the garage. These repairs are not done inhouse and we are at the mercy of the contractors and private vendor schedules. 

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this letter finds you well. I am writing to address a matter of great concern regarding the living conditions in my unit at Stewarts Ferry Apartments, I have been a resident here since March 22, 2023 and unfortunately, I have been experiencing persistent issues with spider infestations throughout this period.Based on research I have done, I know that spider infestations can be due to foundational and sealing issues within the building. We have gone above and beyond to create solutions to this problem first hand and are desperate to leave these inhumane conditions.Despite my efforts to address the matter by contacting the maintenance team and using recommended pest control measures, the infestations have not been adequately resolved. This ongoing problem has significantly impacted my quality of life and created an environment that is no longer tolerable.I understand that the lease agreement outlines the terms and conditions for lease termination, but I believe that the continuous presence of spiders in my unit constitutes a breach of the implied warranty of habitability. This warranty ensures that tenants have the right to live in a safe and habitable environment. The repeated infestations have made it difficult for me to enjoy a comfortable and healthy living space, and I am left with no option but to seek an amicable resolution. I kindly request your understanding and support in allowing me to break my lease without incurring any fines or penalties. I believe that this action is warranted due to the ongoing nature of the problem and the impact it has had on my living conditions.I appreciate your prompt attention to this matter and look forward to resolving it in a manner that is fair and reasonable for both parties. I am hoping that from a personal standpoint you can understand this issue from your own point of view and the type of living conditions you would want for yourself. Thank you for your understanding and cooperation.

  Business Response

  Date: 12/04/2023

  **************** transferred on site earlier this year and had several maintenance requests in as well as a request for pest control. Maintenance completed her work orders in a timely fashion and she was put on the pest control log every time she requested service; they come every Thursday. On October the 10th I pro-actively reached out to her via email to see if her work orders were completed and she thanked me and told me that they were completed. I hadn't heard back from **************** until this past Friday, December the 1st, via the same email she sent your office.  This morning I emailed **************** and offered her a lease break without penalty; I'm waiting on a reply.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been placed from my residence every year since 2018. I have been left with a faulty air conditioning unit that has become inoperable every single year. Last year I was displaced from my home for well over a month because of this issue. Then later in the year, my entire roof caved in on the lower level because of a water leak from the unit. So much of my property was destroyed. I was again displaced from my home. Now it is September of 2023 and once again the air conditioning unit is inoperable forcing me out of my home once again. I am disgusted by the business practices of this organization.

  Business Response

  Date: 10/23/2023

  The complainant has decided to vacate the premises on October 31, 2023, terminating her lease.  The complainant agreed to forego the sheetrock repairs until she vacates the premises.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please dont move here, I loved my apartment at first and there would be a ***** or water bug whatever they are, MAYBE once a month alright cool. Now all of a sudden there is a HUGE infestation of bugs daily. I have put in maintenance and orders and they just get closed without any one coming out . I have purchased ***** spray which kills them but they still come in multiples and on any given night if youre outside you can find hundreds of them scattered all over the property.Also, all of a sudden there are huge spiders and my son was bit twice by them and due to his allergens he has 2 bites the size of golf ***** which he has went to the doctor and is being treated for. This was the final straw for me, which has caused us to stay at my moms for the last couple of days because its just unacceptable. The office never answers the phone and due to my work schedule I am not able to just go up there. I want out of my lease asap because this is ridiculous and my son who is 5, WILL not be living in these conditions having to go to school like this.

  Business Response

  Date: 09/07/2023

  The pest control issues the resident referenced were just reported yesterday.  Pest control was contacted and is addressing the issue today.  There have been issues with receiving rent in a timely manner from this resident.  As a courtesy the option to vacate has been presented to the complainant.  She will need to communicate with the onsite office about her intentions. 

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I would like to add that my rent has nothing to do with the ROACHES this property has! But you all have a great day and please fix this for future residents. THANKS!

  
  Sincerely,
  
  ***********************

  7717 ********** 204

  *********, ** 28262

  
  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ********************* (owned by Fogelman) between FEB 2020 and JUN 2023. I failed to notify management that I would not be renewing my lease within a timely manner. As a result, I was charged $1,690+ insufficient notice fee which would be deducted from my original security deposit of $2,005. Nearly 2 months after moving out, I still had not received my refund difference of $300+. I contacted management who advised that the agent I originally dealt with was no longer around, and they'd contact Accounting for an update re: my refund. A couple days later, I was told my $300+ check would arrive soon, and a separate check with the difference would follow, implying they were following the ** Statue. Nonetheless, I was also notified that I was still being charged the $1,690 insufficient fee which would be due immediately as a one time payment or sent to a collections agency.I STILL have yet to receive my refund which further shows the lack of urgency on their behalf. This should've been overnighted at this point. Due to their gross negligence, I am *********** a full refund. Therefore, how can I reasonably be refunded for their failure, yet simultaneously penalized for it? Where is the culpability on their end? How can I be penalized for negligence but not them for the same? Are we not governed by the same rules? This is outrageous hypocrisy and an unfair outcome for me.

  Business Response

  Date: 08/30/2023

  All residents are required to provide a 60 notice if the decision to not renew their lease has been made.  Clause 3 of the lease clearly states an insufficient notice fee will be charged.  The complainant submitted her notice to vacate on June 20, 2023, and vacated the premises on June 29th, 2023.  A deposit refund check #**** for $2005.00 was processed and sent via ***** (Tracking ID ***************.  A balance of $1691.52 remains on the account for insufficient notice.  A copy of the lease agreement is attached.

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20524188
  
  I am rejecting this response because:

  I am not disputing what your lease stipulates re: the insufficient notice fee. I am stating the fact that it's now been more than 60 days and I have yet to receive my refund for unknown reasons, is grounds for you to reconsider your policy in this case. Level the playing field as there was negligence from both parties involved. How can we compromise in this case?

  
  Sincerely,
  
  ************************************************

  Business Response

  Date: 08/31/2023

  As a goodwill gesture, because of the refund delay, a credit of $313.48 will be applied to the account's ending balance.  The new balance owed is $1378.04.  No additional adjustments will be made.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed the office and maintenance 16 days into my signed lease stating that my *************** bill was $256 for 16 days. Since then, to date maintenance has not repaired my AC unit and my current electric bill is $1356 from May 2 to July 19 with August being $550. So thats a total of $2000. *************** came out and did an energy report which stated my unit was using 118 kWh and that my AC was not cooling how it should. I gave the office the energy report in my bills and they have done nothing except tell me that my AC is working and they cant replace a working unit. On top of that there is an infestation of cockroaches and the parking lot in front of my building floods when it pours down rain to a foot of water, and if your car sits low, it will flood out. Not to mention if you have company over I need to leave you will **** through nasty water. And the office and property manager has done nothing about that either and in fact, said it was the landscaping peoples responsibility?? I am looking for Fogelman Properties to pay the remaining balance on my *************** bill.

  Business Response

  Date: 08/21/2023

  The issues noted in this complaint are being addressed.  The apartment has been treated weekly and was inspected by the pest control supervisor last week.  A landscaping contractor is scheduled for today to determine what measures are needed to prevent the standing water.  As for the comments made about the air conditioning, it is working properly.  The temperatures during the time mentioned were ****** degrees daily.  The heat index ranged from 110 to 120 degrees.  Air conditioning units are designed to cool 15 to 20 degrees below the outside temperature.  A unit set to 74 degrees will constantly run during those types of conditions using more electricity.  The request for energy payment reimbursement cannot be granted.

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20490447
  
  I am rejecting this response because: I was concerned with the cost to run electric here 2.5 weeks after moving in. I done my part, I contacted dominion energy and got their report. I submitted it to the office and I waited for days/months basically up until now for maintenance to come figure out what is wrong. I never received a response from my last work order. No one ever checked it there was a hole in duct work in the attic. There is window unit Ive been running for 2 months. The numbers youre using to justify a working A/C unit are extreme. Its like if you were carrying state minimum required auto limits on your caryoure covered but if you cause damage to a $100k car youre gonna be underinsured. So yeathe A/C is working but youre still going sweat inside your own house and pay even more to do it. I specifically asked the average cost of the electric for a 3 bedroom before moving and the response lead me to be believe the average cost was normal. $200- $250. No one ever checked my duct work here. That would leave me paying more for possible holes that Fogelman should have addressed. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/11/2023

  The complainant has since vacated the unit without notice breaking her lease.  A $500 electric bill credit was offered, and the complainant declined it.  

  Business Response

  Date: 10/11/2023

  Date Sent: 10/11/2023 11:07:23 AM
  The complainant has since vacated the unit without notice breaking her lease.  A $500 electric bill credit was offered, and the complainant declined it.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since July 30, I have experienced problems with my air unit not working at all in my apartment. Surprisedly, maintenance did do their duty and look at my unit to let me know that it was dead and would have to be fixed that following Monday(July 31st) and placed a portable air conditioner inside of my living room. They did fixed the ** on that Monday and because of this, removed the portable **. Less than 5 days later, on August 4, my air thermostat went back out again. With temperatures rising to over 100 degrees, I contacted emergency maintenance to leave a voicemail(because they never answer the phone) and also contacted the leasing office to ensure that maintenance came by. Maintenance did come on August 5. I was not home when they arrived. I came home later that day to see that they again left a portable air conditioner in my living room due to my ** thermostat not working. On August 8, I noticed that my maintenance issue had the status of call. I contacted the leasing office and someone stated that I WOULD see a maintenance man that same day to fix my issue. Currently on August 10, my ** is still not fixed. I only have a portable ** that only keeps my living room cool. When temperatures spike over 90 degrees outside, I am extremely uncomfortable and I have to take preventative measures to ensure that my cat does not overheat. I have always dealt with issues with both the office and maintenance at Lincoln. I am extremely tired of having to consistently call to ensure that my matters are resolved. Not having CONSISTENT cool air with hot temperatures flaring is an extreme issue and I hope to get this finally resolved ASAP. I hope that this can be of some assistance of getting my issue resolved. Thank

  Business Response

  Date: 08/11/2023

  The onsite team has been actively working to resolve this air conditioning issue.  On July 29th an issue with the a/c was reported.  A portable was placed in the unit due to the compressor going in and out.  On July 31st the unit was checked again and found to be working properly.  The portable was removed.  On August 5th the compressor failed again, and a replacement was ordered.  The portable unit was reinstalled.  The compressor was scheduled for replacement on August 7th, but there were severe storms in the area preventing this outside repair from being done.  There have been storms in the area all week preventing the installation.  Maintenance currently is installing the new air conditioning unit. We apologize for the inconvenience but have been diligently working toward this resolution.

  Customer Answer

  Date: 08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  , ** 38016