Air Conditioning Contractors
Hiller Plumbing, Heating, Cooling & ElectricalReviews
This profile includes reviews for Hiller Plumbing, Heating, Cooling & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 155 Customer Reviews
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Review fromCarol C
Date: 06/07/2023
5 starsHad HVAC installed Kirk, Joe and Dean were exceptional workers, knowledgeable and so comfortable to interact with. Also so appreciative of supervisor Morton C******** for all his support for all my questions and concerns, and that he and Brad reviewed the entire installation to assure me of the perfection of the HVAC. Thanks Hiller family.Review fromTed C
Date: 05/24/2023
5 starsHiller has been my go to service provider for heating, air conditioning
and plumbing repairs since 2007.
Hiller has always done an excellent
job. Recently, my air conditioner stopped working and I called Hiller
to make a service repair appointment. Chris, Hiller service
technician, was at my house the very next day to ascertain the problem. Chris quickly diagnosed
the problem to a faulty electronic control board an ordered a new one.
Since the new control board arrived
on Thursday afternoon and Chris’ day off was on Friday, Chris volunteered to come in just to install
the new control board. Chris( Hiller
technician) did this so I would not have to wait over the weekend to
get my air conditioning repaired.
This is what I call service above and
beyond. Chris is a great ambassador
for Hiller HVAC. Nice job Chris.Review fromRICHMOND C
Date: 05/24/2023
3 starsRICHMOND C
Date: 05/24/2023
I’ve used Hiller for ~12 years now and always pleased with their work. New hvac, new water heater, hvac service. However, they have become increasingly slow with service calls and I am really beginning to wonder about my loyalty and what the happy hiller club is really providing me. Took 5 days just to come out for hvac capacitor repair that took about 30 minutes. Response time needs to improve dramatically, especially based on my total spend with them, the supposedly “happy” hiller club, etc.
Hiller Plumbing, Heating, Cooling & Electrical
Date: 05/25/2023
Hi *** ****** -- We're glad to hear that you've been satisfied with our work for the past 12 years but apologize for the delay in our response time for your recent HVAC capacitor repair. We understand how frustrating this can be, especially for a loyal customer like you. We appreciate your loyalty as a Hiller customer. It looks like from the Account Notes that our Client Relations Team was able to come to a resolution with you in this matter. If you should need anything further, please don't hesitate to reach back out to us. Thanks again for choosing Hiller.Review fromShannon R
Date: 05/19/2023
5 starsService was super quick! Technician was very polite and fixed the issue immediately. Very happy with Hiller’s Service today.Review fromBobby R
Date: 05/11/2023
5 starsCarson was here very promptly and discussed my issues. He explained, very thoroughly my membership plumbing review and proceeded to inspect my plumbing and completed with the professional work to repair my toilet and faucet handle. Thanks!Review fromMarilyn H
Date: 05/10/2023
5 starsAppointments are easy to schedule with online or phone options available. Technicians are polite, knowledgeable, and work efficiently. Issues and solutions are discussed along with pricing prior to any work being completed eliminating any billing surprises.Review fromJIM K
Date: 05/08/2023
1 starJIM K
Date: 05/08/2023
I was charged $359.00 for one hour's work. That is outrageous. I understand this is skilled labor and I support a good wage. But I'm sure the repairman is not paid $359.00 per hour! Nowhere close to that, I'm sure. It simply is not ethical to do repair work for one hour and then hand your victim a bill for $359.00 labor cost. There should be laws against such unfair charges!Hiller Plumbing, Heating, Cooling & Electrical
Date: 05/09/2023
Dear *** ***: We're sorry to hear about the inconvenience and frustration caused by the pricing of your recent HVAC repair. Please know that we always strive to provide fair and competitive pricing, and we apologize for falling short in this instance. It looks like from your account notes that you were able to speak with the General Manager, and that you and she were able to come to a resolution in this matter. Please feel free to reach out to us if there is anything else we can do to help. Thank you.Review fromAndrea T
Date: 04/24/2023
5 starsRocky (Fayetteville) came out to perform 6 month check on our HVAC and found issues with the installation that was done by another company. He explained the issues that we could be facing, which included the pans overfilling and causing catastrophic damage to our home. He fixed the problems and finished the maintenance
and made sure all questions were answered. Rocky was on time and very knowledgeable!! Thank you for taking care of our home!!!Review fromRuss C
Date: 04/20/2023
5 starsWe have used Josh F**** several times for various plumbing issues at our home. He is always polite and courteous and does a great job! Thank you Hiller Plumbing.
**** **Review fromKurtis T
Date: 04/19/2023
5 starsJason (Clarksville/Oak Grove) was on time, polite, and very helpful. I would very much recommend him as your technician.
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