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Business Profile

Auto Repairs

Bridgestone Retail Operations, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Important information

  • Customer Complaint:

    Due to the volume of complaints filed against this business, BBB only publishes the details for 40% of the total complaints filed. While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.

    While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.

Complaints

This profile includes complaints for Bridgestone Retail Operations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bridgestone Retail Operations, LLC has 2588 locations, listed below.

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    Customer Complaints Summary

    • 2,367 total complaints in the last 3 years.
    • 813 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 15 2025 went to Firestone, paid for repair they requested for $746.03. They claim, problem is solved. Took car drove for 3-4 weeks check engine lights came back. Took car back after getting diagnosis code from AutoZone. Auto Zone told me it's a same code. Firestone tech did analyze again and said they cannot fix it, need to take to dealer. Next day I took to *** dealer Principle to fix engine lights. As you can see from invoice of dealer, they replace same parts as Firestone did. I asked them why; dealer claims parts Firestone used was below grade level of *** parts. On my second visit to Firestone if they would have replaced with correct parts, my visit to dealership was not necessary costing me $913 for same repair that Firestone did.Several visits to Firestone/dealership was not necessary if Firestone have done their job correctly in first place.

      Customer Answer

      Date: 07/11/2025

      I like to pursue this matter with small claims courts!!! Since business is local and they are in ********************, can you please provide info for me to file claim in which court & where should I file claim? Since main corporation is in ********* !! Do I file claim in Tennessee court or I can go to local court for ************** Texas!!!

      thank you very much

      sincerely,

      ******** *****

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my 1999 ******** Escalade towed to Firestone Complete Auto Care to repair, the truck wouldn't start on on Monday 6/16/2025 which was the intake date. They phoned me the next day and ask if I had another key which I do, so I told them I would bring it right away. When I arrived at Firestone and talk to the gentlemen at the counter, he didn't know anything about my vehicle so he rudely open the door to the work area and didn't show me who I was suppose to talk to about my vehicle and no one should go into a shop area without guidance, he just stood there like he was on drugs. His manager seen exactly what happen and told him to go home. The service advisor was given the extra key and I ask him if I should take the truck to another Auto shop before he started and he assured me that they could fix the truck. I waited 8 more days which is the Out date on my receipt 06/24/2025. I called and asked what was going on with my vehicle and they told me it couldn't be fixed and that I could come and pick it up. I called the same tow truck driver and we picked the vehicle up from firestone and took it to another auto shop. The auto shop I took it to fixed the truck in two days and stated that firestone didn't know what they were doing. it took firestone 8 days to only charge me for diagnostic service in which they failed to do correctly. I paid with no fuss, because I know justice will prevail. For the nightmare they put me through I definitely want the diagnostic fee, tow truck fees ,pain and sufferings and whatever the law allows. I've been a great customer to them but I'm afraid I cant trust them anymore and all my lifetime tire rotations should be reimburse they caused this situation Thank You for hearing my complaint, people should know about this unprofessional form of business.

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/26/2025 I took my car for an alignment appt. within a few minutes I was told that I needed the oil change and a new battery but I told the service advisor (*****) that it was impossible since the car had the routine services the day before coming to his shop. A few minutes later, the technician (*******) saw me outside on the phone insisting that I needed to purchase a new battery. I replied that I will contact the dealership about my warranty which I did and told him that my battery was still under my dealership warranty and they will take care of it. I went back inside the shop and within 30 minutes. I was told that my car was ready and ******* parked my car halfway inside the service area and outside not on customer parking area. I almost slipped opening the door to get into my car. When I started the car to my surprise all the lights on the dashboard were on. I went back inside the shop telling ***** that I came here with my car with no warning light on for an alignment and nothing more but all the lights are red on the dashboard. I continue telling him that nobody asked me the authorization to open the hood of my car but I saw ******* through the glass window removing wires. I inquired an explanation and he replied that ******* (the technician) left for the day. To make matters worse ******* turned off the ** using the OBD2 scanner and a nail into one of the back tire. ***** had the audacity to ask me to bring the car back the next day. I had to drive the car to the dealership where I was given a loaner for 5 days before they could fixed all the issues since I did not have an appt. It is very sad those individuals went to an extend to sabotage my car so they could make more monies. It is deceitful that those individuals represent that company.

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summary of Events April 21, 2025 Transmission drain and fill service performed at Tires Plus ******************* location.April 2324, 2025 Drove from ****** to ****** with no immediate problems.April 25, 2025 Dashboard warning lights illuminated: ABS, Hill Assist, AT Oil Temp, Check Engine.****** dealership in ****** retrieved codes P2763 and P0700, diagnosing a locked torque converter solenoid.Due to the damage, the valve body was replaced ($2,729.25).A transmission specialist found burnt, black transmission fluid just four days after service.April 29, 2025 Returned to ****** without any immediate issues.May 6, 2025 Vehicle began exhibiting gear slipping.May 15, 2025 Car was inspected by ****** ****** and confirmed that the entire transmission is destroyed and needs to be replaced. May 15, 2025 I visited the Tires Plus ******************* store to request the product number for the transmission fluid used in my vehicle. TP provided a photo of Valvoline CVT fluid. Experts and ****** technicians at ****** ****** in ****** confirmed that CVT fluid is not appropriate for ******s, which require CVTF-HP fluid. Using the wrong fluid has likely contributed to the significant damage to the transmission.

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was diagnosed by this business May 26, 2025. They said they needed to order bolts and set up an appt for 5/31. I brought it back and they said they got the wrong bolts. They did the front end alignment and said I'd have to come back so they could repair and align the rear. They won't fix it, have had excuse after excuse and won't return a call. The repair is covered under warranty, which had been paid. The only way I got information was to go through the warranty company.

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Tire Plus to have new tires installed on my vehicle. While speaking with the advisor, *****, he informed me that my online appointment was not confirmed, which was not a problem. I reschedule for the following day. Before leaving, I was trying to confirm if the tires that I wanted were available. He was very adamant that the store only had one certain tire for my vehicle, which was not true. He spoke in a rude tone, unclear advice when I was letting him know that the online site had several listed and a different price range than from what he was suggesting was only available. He wasn't aware of the process of reserving tires for an upcoming appointment or the fees associated. He was very unprofessional having to be the front spokesman for this company. Upon my visit the following day, I was greeted by Advisor ****, who confirmed my appointment, and confirmed that the tires I sought online were indeed in stock. It was mentioned by an employee that ***** has had a lot of customers complaining about his service. He may need a refresher course on the policies of Tire Plus if he is going to be the first ****** Customers interact with.

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After mounting and balancing 4 brand new tires on 1/23/25, they were still unbalanced and making the car shake at highway speeds. I noticed this right away when driving the car home from the shop after the service was performed. I called the shop right away and they said to bring it back the next day and theyd fix it for free. I was going away and traveling for a month the next day. I told them that on the phone, and the person told me to bring it back when I returned from the trip or whenever I had time and they would take care of it then. They didnt specify any sort of deadline. I ended up getting to it a couple of months later. I barely drove that car, about once a week, so I just put up with it until I had the downtime to bring the car back to the shop, especially because the representative told me that there was no hurry. Now, standing in the shop, they are demanding that I pay because they say it was too long ago. If they had told me that from the beginning, I would have prioritized bringing it back sooner. The representative at the shop says that the person lied to me and that they wont take responsibility for another employees lie, so Im being made responsible to pay for that employees lie. They dont stand by their word.

    • Initial Complaint

      Date:07/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/24/23 I had a rear brake job for $465.97 and 5/27/23 a front brake job for ******* done at Firestone ********** Although the brakes are still under warranty, they started squeaking so I took them to another shop and had to pay for the rear brakes to be replaced. At this time, I did not know that my brakes were still under warranty. Otherwise I would have taken my car back to Firestone.Following the recent repair of my rear brakes, my brakes were still squeaking, so I took my car into a shop for an inspection. This shop told me that my front brake pads were installed incorrectly and caused uneven wear and my brake pads were at 20% in the front and and advised that because my brakes are still under warranty to take them back to the shop who installed the brakes (Firestone). On 6/8/25 my car was taken back into Firestone and was told that there is squeaking coming from the brake pads and that the brake pads were worn out while still under warranty (the amount of mileage that was put on the brake pads was far under the warranty guarantee). After Firestone looked over my car, they said that the only one of the calipers had failed and they fixed this one caliper for free, under the warranty. However, they told me my brake pads were fine and they did not need to be replaced under the warranty. Following this caliper repair, my brake pads are still squeaking and I had to go to an entirely different shop to get the rear brake pads replaced and I will need to do the same for the front brake pads. Considering that my brake pads did last anywhere near the mileage guarantee under the warranty provided by Firestone. I am having to pay for my brakes to be done again because Firestone did not admit to my brake pads needing to be changed. I tried to have Firestone correct the issue, but they will not admit to the brake pads having any issues. I have lost trust with this shop and will never return. A refund is requested to pay for a proper brake repair.

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came to Firestone on 6/24/2025 for an oil change for my Dodge Caravan 2011. Through Firestone's courtesy check, they recommended and convinced me to have an additional $110 worth of services on my car. When I brought the car home, I realized my windshield wipers were falling apart and my check engine light was on. Firestone did not see failing windshield wipers and a check engine light as important to my vehicle's performance and safety, but instead they sold me an air filter replacement, and bulb replacements. I am 78 years old. By performing $179 worth of services not requested and furthermore disregarded my check engine light and failing wipers, Firestone took advantage of me being elderly and compromised my safety. This is not the first experience I have had with Firestone recommending and performing services not requested. Firestone looks to increase their profit margin through exploiting disadvantaged populations.I paid $192.74 when I came in for an oil change, which cost $85.78. I want to be reimbursed $106.96 for the excessive services performed on my vehicle.

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2017 ***** CX-5 was serviced at Firestone on 6/20/25 (Invoice #******) for a crankshaft sensor replacement, oil change, and battery. I returned immediately due to a loud ticking noise. A technician rode with me and speculated it might be the lifters. Five days later June 25th, the vehicle broke down and was towed back (Invoice #******). I was told the engine was blown due to no oil, despite no such issue being noted during my prior visit.I submitted Claim #****-2904896-C to Firestone Corporate. A third-party inspector was dispatched, but I was never informed of the company he representedonly given a first name and email. I was told he had no further involvement once his report was submitted, raising serious concerns about transparency.The inspectors findingstyped directly into an email threadconfirmed clean, full oil, no leaks, no sludge, and a hole in the engine block at cylinder 1. This damage occurred within 148 miles of the June 20th service. Firestones denial from ******* *. (Senior ***** Claims Specialist) relied on the subjective claim that a crankshaft sensor cannot cause the failure. No technical explanation, checklist, or process documentation was provided to support this conclusion.**** **** (Sr. ***** Claims Specialist Lead) issued a second and third denial. Both responses, like the inspector report, were simply typed emailsno formal letterhead or documentation. When I asked to escalate further, I was told there was no one ******* formal review process was ever shown. Several corporate emails bounced. I had to DM Firestone on social media just to speak to someone. This process lacks fairness, transparency, and the legal/professional safeguards expected from a national ******* request full reimbursement for engine failure and related costs. ***** repair estimate pending July 8. Attachments include photos, invoices, inspector report, and denial thread.

    Bridgestone Retail Operations, LLC is NOT a BBB Accredited Business.

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