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Business Profile

Auto Repairs

Bridgestone Retail Operations, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Important information

  • Customer Complaint:

    Due to the volume of complaints filed against this business, BBB only publishes the details for 40% of the total complaints filed. While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.

    While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.

Complaints

This profile includes complaints for Bridgestone Retail Operations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bridgestone Retail Operations, LLC has 2588 locations, listed below.

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    Customer Complaints Summary

    • 2,368 total complaints in the last 3 years.
    • 811 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My clutch went out on my truck a little over a month ago, took to Firestone for repair and the clutch went bad 2 more times after. Within this time I had no ride, which led to me having no money to get to work. I missed a total of 2 weeks of work amounting in easily over **** dollars, and on top of that paid Firestone another **** dollars to end up in the same situation I was in over a month ago, their policy clearly says if it's faulty parts or mechanic caused issue, or fell within a 60 day warranty or a certain amount of miles it was under warranty, last eeek when my clutch went out again, they said it was still under warranty, offered to tow my truck back to their shop and work on it again, only to be told to the next day they won't work on my truck and to come pick it up. This whole situation has ******* me more times than I can count and almost cost me my job had me relying on people to drive from mesa and *** ********** to give me rides and also to me spending more money on **** rides to get to work.

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought my 2012 ******** 200 to the fire stone located in ********* because my car cut off I had got a jump start from my insurance company who said the better was probably dying I told the fire stone tech about my issue and about the ticking sound in engine hours went buy I didn't hear anything from the fire stone so I called them they said my car as a internal engine problem to cause the car to shut off and it wasn't safe to drive I picked up car brought it to a different place and they said the battery was intact dead I don't think fire stone even looked at my car they didn't charge me anything so I highly doubt they even got to my car they told me anything causing me stress thinking I was going have to buy another car I couldn't afford rnfire stone located on ********** avenue ********* needs better training

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November '21, I was receiving an engine fault code for a small leak in the emissions system. After allegedly conducting a smoke test, they informed me they were replacing the gas cap as it was loose. After this first dropoff in November, I received within a couple days another fault code for no input on the engine intake temperature sensor. I opened up the hood to plug the sensor back in, & noticed the factory plastic engine cover was missing. I called this location, & the desk clerk simply said they didn't know where it was. I brought my Jeep in again on April 13, '22, for more maintenance, and picked it up a few days later only to find it had been sitting in the parking lot unlocked & with the windows rolled down. Since then, the original engine fault code for a small emission leak had been coming back repeatedly, and I could no longer clear it with my bluetooth OBD device. I called the manage and asked if they would replace the gas cap again under warranty, as it appeared to be loose, and he agreed. I dropped my vehicle off on Friday, July 1, with the understanding that they would also do a routine oil change & tire rotation. They called me on July 2, and I asked if they had done the oil change, & then the desk clerk realized they hadn't. I said I would pick up the vehicle on Sunday then before the close of day in order to get it before the July 4 holiday. I arrived at the store at 4:05 PM on Sunday, July 3, & saw there was a note on the door saying the shop would only be open from 8 to 4 pm due to a "meeting". After calling corporate and asking to get my car, the desk clerk drove back in claiming he had been off due to an emergency. I asked him if the gas cap had been replaced, & he fumbled around before realizing that it hadn't. I took my jeep & left (windows rolled down & unlocked again). I had been noticing front end vibes the past weeks, & saw today that they had jammed my locking lug nut key into the wheel, and the lug nut appears to be cross-threaded.

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FIRESTONE STORE #******.
      Nothing to do with people working there, complaint about ruining my car. I took my car to have AC repaired 6/15/22, as I was going to trade it in, had a deal with **********. My car sat at the store for 10 days- nothing done, supply issue they said.Finally, picked up my car on 6/25/22, noticed that the dash display was changed to display "trip" miles and my tire light was on, thought i just needed air as I just replaced my tires at this store. Went to put air in, tire light was still on AND I noticed when I corrected my dash display, odometer was reset to ZERO MILES FIRESTONE tried to hide that fact by changing my display to TRIP miles.Called Firestone right away, made appointmet to take it in,told they contacted the job to fix AC out, and the contractor reset odometer when repairing my AC (it was an electrical issue with AC) & tire light (nothing wrong with tire gauge or tire).These issues happened with repair (they admitted that).Told I had to wait for them to reach unresponsive contractor so he can fix issue.Took car back in, they cannot fix it. Back & forth for OVER A MONTH. Taking car in/out, they can't repair it, etc...Finally (one month later), they made me take my car to chevy, they repaired car, but instead of the actual miles I had when I took my car in (******), my car now has (for some reason) over **k miles on it, decreasing the value of my car. I have not been able to drive the car more than 200 miles since I took it to firestone since I never had it for over a month really! I have more to say but running out of room. Firestone paid for rental for a week, Jose tried to help as much as he could. Nothing personal, but I want my $1,313.14 back for the repair as my car is worth LESS than when I took it in for repair with additional miles tacked on for whatever reason and for the agony and terrible service for OVER A MONTH. Please call me or e-mail me for full story, I ran out of room, just wrote short summary.

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 17/18 2022, my son *************** took his car, A**** 2004 TL, in for service and a checkup at this Firestone location. As seen on the attach final invoice, it shows what was repaired and what was recommend for repair. The complaint is that the radiator cap was left off, my son driving with the cap off because they left it off but told him that it was broken after he called on Monday, June 20Th, that is when they let my son know about the cap, stating that the cap was broken, returned to my son to drive 20 miles home. Once he returned home, he saw/smelled his car smoking, he checked under his hood to see that the cap was left off, as seen in the picture, and that the car was bone dry. At this time, he put coolant into the car and put the cap back on, that was never broken, parked. On June 20, he contacted firestone, explained the problem and was informed to bring it back in. Before he could make it to the shop, the car stopped on the highway, hasn't stated since, and it was towed the rest of the way back to the Firestone shop. Once the mechanics checked the car again, we were informed that the engine was dead and needs to be place costing over $*****. The blame is being placed on my son by the Firestone mechanics and claims team for driving with the cap off because they left it off but told him that it was broken. The check list that is attach was never given to us nor could they find it until days later. For my son's car, we use this Firestone location to keep a record of repairs and what still needs to be repaired. There is no reason why issues with this car should have not been brought to our attention. The cap being broken nor being off was not told to my son until it was brought back to the Firestone shop. The Firestone claim number is *******,*****, **. ********************************

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/23/22 - 07/28/22we dropped our vehicle off to them to access our car for a blower motor and fuel pump, They had horrible communication they never contacted us to let us know the status or what their diagnostic test found we called them on Monday 07/25/22 to check the status and they said the person to do the diagnostics was not in today and they would follow on on Tuesday after he had a chance to take a look. Tuesday we finally got a call from the service manage ***** and she was vary rude and quickly rattled off the cost for the blower and said if you need to pick up you can. I said no lets get it done. we had to call again on Wednesday to check the status and they said it was not done yet but should be done by 3 pm. So no call stating it was done and went there @ 5 when I got off work and they were closed they had a note on the door stating the hours had changed. So had to wait until 7 am the next day to go there and get our vehicle. They did not apologize for the horrible service or communication and still made us pay $131.00 for our car to be parked in their lot for 5 days. I made a complaint to the cooperate office and they sent the complaint to the service manager ***** who sent a message never called me to call her back and when I returned her call she talked over me and continued to lie and say they had called us but had not. Asked how we can resolve and I said I would like my money back and she continued to interrupt me so I aske for her area manager name and number and she refused. so I told her I **** be filing a complaint with the BBB.

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband purchased 4 new tires and an oil change on our truck. We realized that after the oil change and driving about 1,000 miles they never replaced the oil cap. My husband immediately called Tires plus to let them know.
      We were afraid to drive the truck so got a car rental. Tires Plus said they would tow it back to ******** (30 miles away) rahter then the dealership 2 miles away. We insisted on having the dealership look at it so it was towed there. The dealership took a puliminary look and said there was smoke coming from where the oil cap is and that's not good. A scope of the engine would be $***** and Tires plus said they didn't want to pay that. They towed it to ******** because they claimed they would have someone scope it.
      First they said they would order an oil cap and do a weight barring test, but the wrong oil camp was delivered. Then told they were waiting on a different oil cap. Never hear anything then said the person to do the scope did the wrong check was in a car accident and now looking for someone else to inspect it. Meanwhile our truck still sits in ******** and no word on it. I emailed this contact person again today and got an automated response that he's not responding to emails till he is back. I should also add he's never responded to an email.
      We want our truck fixed, we want to know whats going on.

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a lifetime alignment at the ******* store but they said they couldn't do it the last time I asked them to do it. So I took my car to another shop and they did it for $*****. I need to get a refund for that amount.

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I I brought my vehicle back in for an alignment recheck on 07-18-2022 which was originally done a couple of months prior. The tires I purchased on 03/15/2021 to two front tires were damaged from a bad alignment. Which forced me to but a new set of tires. After a day in being in the shop they notified me that they could not do and complete alignment to my vehicle due to the fact that it has an Electric Power Steering System, and it needs to be calibrated with an OEM Scan Tool that they don't have. I than proceed to express to the manager that first they should refund my money for the alignment if they couldn't do the job 100% all the way. Second, I should have been told this the first time I came in to get this job done and I wouldn't have had to replace my tires that were not that old nor that many miles on them. He begins to talk over me, so I stated to him to just have the District Manager give me a call to discuss this problem. As of 07-5-2022 no communication.

    • Initial Complaint

      Date:07/24/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WENT TO TIRE PLUS ON JULY 22 2022 *********** ****************** *** **** TO HAVE MY FRONT BRAKES PAD ROTORS DONE THEY SUNG ME HOME WITH MY FRONT BRAKES SCRUB AND MAKE NOISE THEY TRIES TO PUT IT ON MY BACK BRAKE WAS SQUEAKING WHEN I NO I HAD GOT THAT DONE 2MONTH BEFORE I BROUGHT IT IN TIRE PLUS AND THE TALKING ABOUT I NEED TO REPLACE MY BACK ROTORS WHEN I ALREADY HAD THAT THEY SUNG ME HOME WITHOUT TIE UP MY TIRES AND THEY BENT ONE OF MY BOLTS FOR THE ROTORS SO I WILL LIKE A REFUND OF ****** THEY DID A POOR JOB STORE#****** PHONE NUMBER ********** RETAIL INVOICE ******

    Bridgestone Retail Operations, LLC is NOT a BBB Accredited Business.

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