Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for an annual subscription to the Daily Wire in July of 2020, but I feel mislead by the company's info regarding auto renewal, it did not seem clearly stated that this subscription was going to be auto renewed, I was under the impression that I payed for only a one year subscription. I recently went into my bank account and saw I had been charge $*** for a subscription I didn't know I had anymore. I am formerly requesting a refund from The Daily Wire.
  

  Business Response

  Date: 08/18/2022

  Business Response /* (1000, 5, 2022/08/17) */
  The member initially started our middle tier annual subscription on July 24, 2020, and renewed two times after that on July 24, 2021 and July 24, 2022.
  
  The member received a renewal reminder email thirty days prior on June 24, 2022 containing the renewal price and date.
  
  In accordance with our terms of use, this charge was legitimate as it was not cancelled prior to the renewal date.
  
  However, we have gone in and made the exception for this member by refunding them their recent renewal charge. The member has been reached out to via email to be notified about this. The situation is resolved.

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a FULL refund of my annual membership being charged to my account with ZERO warning. There were no renewal reminders or emails of any sort stating such a large amount would be charged. This should not be okay with your company to do. There needs to be a reminder email to prepare for those who can not take such an unexpected hit. I now have been charged with two additional NSF in addition to your 'renewal' fee. This is a complaint that needs to be taken care of and addressed so others do not face the issues I am facing.
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Member started our highest tier subscription on August 16, 2021 using a discount. Thirty days prior to the subscription renewing, a renewal reminder email was sent out on July 16, 2022. Since no cancellation was made, the subscription renewed normally on August 16, 2022.
  
  The member reached out to us August 16, 2022 after the renewal requesting a refund and cancellation. As per our terms of use, the charge was legitimate and we informed the member of this. However, in the case of this member we have made the exception and cancelled the subscription with a full refund. Member has been reached out to advise of this adjustment. This situation is resolved.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6, 2022 a new subscription for Daily Wire Insider Plus at $****** began. It was an upgrade from the Readers Pass Level at $** per year. I was not notified of the difference in cost between the two membership levels until my statement came from ******** ******* on July 13, 2022. I called the Daily Wire and spoke to ***********. He informed me that I could not cancel my new subscription or go back to the Readers Pass subscription. I contacted ******** ******* and after their investigation I received a letter on August 8 indicating that Daily Wire was within their rights and I was responsible for the charge of $******. I called Daily Wire on August 15 and spoke to ****. She said that their policy, according to *****, the supervisor, is you cannot cancel a subscription and get a partial refund. I never even received an email to renew or cancel my subscription from the Daily Wire. Their marketing is misleading and a gross representation of the product. Many of the articles are repeated or don't open at all. I've searched my in box and trash and found no emails from the Daily Wire. I know that they are capable sending emails because today at 3:05 pm ( August 15) I received an email to cancel my subscription on July 8, 2023.
  

  Business Response

  Date: 08/18/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Member started subscription on June 6, 2020 at our lowest tier for a one month trial. Then, on July 6, 2020 the trial ended and the annual term began. The member renewed again once more at the basic level on July 6, 2021.
  
  Before the annual term renewed again on July 6, 2022, the member upgraded to our middle tier subscription on January 31, 2022 for a pro-rated amount. The upgrade was pro-rated/discounted because the annual term stays the same. Since the membership was upgraded, the member's renewal date of July 6, 2022 went through for their higher tier subscription.
  
  The member received a renewal reminder email on June 5, 2022 at 11:14 PM CDT letting them know their subscription will renew in 30 days and what the cost would be.
  
  The member reached out via phone on July 13, 2022 after its renewal and spoke to one of our agents. The member requested a refund and was denied. After that, the member tried to issue a chargeback with their credit card company. We dispute the chargeback, citing evidence we're outlining here.
  
  Monday, August 15, 2022 the member called again three times after the member's credit card company declined their chargeback request. The member started threatening legal action, so our agent had to end the call. This matter has been resolved to the best of our ability.

• Initial Complaint

  Date:08/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5th complaint filed with daily wire since June 1 when I immediately contacted them that they made a mistake. They explained they couldn't do anything about it!
  
  
  ****************
  Aug 12, 2022, 7:59 PM CDT
  
  I was charged for both an ALL ACCESS membership AND the insider plus membership! The same day and I've been awaiting a response and a refund from your team. Nothing since June 1! Contacted within 15 min of the error occurring. What is happening??
  
  INVOICE # DATE LINE ITEMS TOTAL 4296052 Jun 1, 2022 All Access $*** 0 $*** ******* Jun 1, 2022 Insider Plus $*** (- $36 discount) $***
  
  Where is my refund for the insider membership!! The system made an error and purchased both memberships all access and insider at the same exact time as YOU CAN SEE. Please refund my $***
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Member started their subscription on June 1, 2022 at our middle tier membership using a discount code. Then, that same day, they upgraded to our highest tier membership. This created two separate charges, however they were both for the total of the highest tier subscription chosen. The two charges do not equal the full price for two subscriptions, but the upgrade charge is the remaining amount owed for the higher tier subscription total.
  
  The member reached out on June 1, 2022, and we responded on June 3, 2022 informing the customer of the above information.
  
  At this point, we also issued a refund for the member in the amount of the discount the member wanted to use. We received another response by the member on June 10, 2022, and we responded once more on June 17, 2022 letting the member know they were not double charged for two subscriptions and that we issued a refund for their discount.
  
  We did not receive another response until August 12, 2022 with no acknowledgement of our response to them, but now with an added detail of not receiving a merchandise item. We at no point told the member we could not do anything on their behalf, instead we have issued the refund and informed the member of this on June 3, 2022 and June 17, 2022.
  
  As of August 16, 2022 we responded once more to the member and let them know of the refund we issued in June. As well as, we let them know we will send out the merchandise item they requested once we receive an address confirmation. We have not heard back since. We will happily assist the member with any further concerns should they come up.

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a FULL refund of my annual membership subscription for reasons of:
  1) their marketing is HIGHLY MISLEADING, essentially GROSS MISREPRESENTATION of both the content providers - including specifically Dr. Jordan Peterson, and the content itself, which has turned out to be ...
  2) discriminatory and inciting hate against multiple groups on multiple grounds, insurrection and violence, all of which is both morally deplorable as well as highly illegal (regardless of how good their lawyers are at defending them in court).
  
  This is NOT buyer's remorse. I DID NOT have access to this information until AFTER I paid for the membership.
  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/08/01) */
  Member began middle tier annual subscription on July 19, 2022. We then received communication from the member on July 26, 2022 requesting a cancellation and refund due to the member not enjoying the content. Under normal circumstances this does not qualify a full refund. However, in the case of this member we have reached out and informed them their subscription was cancelled and refunded in full. The situation is resolved.