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Business Profile

Digital Media

Daily Wire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 207 total complaints in the last 3 years.
  • 61 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very difficult to get a refund on a subscription. Although a subscription is renewed I do not wish to have it or keep it or have access to it. Very disappointing, very poor customer service. They espouse virtues of working for what you earn?, but they have the luxury of taking my money for a service I'm not intending to use. Welfare much!

    Business Response

    Date: 10/12/2022

    Business Response /* (1000, 5, 2022/10/07) */
    Member signed up for our highest tier annual subscription on November 4, 2020. Then, since the subscription was not cancelled, the subscription renewed at the annual rate on September 23, 2021 and September 23, 2022. The member reached out to request a refund and cancellation on September 24, 2022. In accordance with our terms of use, the member was not eligible for a refund. However, in the members case we made an exception. The members subscription was cancelled and refunded in full. This situation is resolved to the best of our ability.

  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribe to the Daily Wire on June 2, 2022, they charge me $14.00 for the membership. But in that month I couldn't access any of the content. I try to get customer support but they never solve the issue. So I decide to let it go, and paid another $14.00 in June 10, 2022 (with a different credit card), in order to access the content. As soon as I watch the program, I proceed to cancel my membership and The Daily Wire send me an email confirmation on June 11, 2022. But to my surprise on October 2, 2022 they charge me $14.00 again even when I already cancelled my subscription. They don't have a phone number for customer service and via email is impossible to achieve any results at all. I want a refund ASAP of $28.00 for the first and last charge made to my account. The first was paid and I have never got to access to content and the last charge was unauthorized.

    Business Response

    Date: 10/12/2022

    Business Response /* (1000, 5, 2022/10/07) */
    The member started our monthly subscription on June 2, 2022. Due to external causes outside of our control they were not able to access their account initially. The member signed up with a second account on June 10, 2022 and cancelled on June 11, 2022. Since then, the first account remained untouched. We have reached out to the member twice and informed them they received a refund for the amount they requested. This situation is resolved.

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a 1 time donation in Sept 2021. In the meantime, they updated their terms and conditions to make donations automatically reoccurring (June 2022) and charges me again Sept 2022. When I requested refund of the unauthorized charge, they refused.

    Business Response

    Date: 10/12/2022

    Business Response /* (1000, 5, 2022/10/03) */
    The member started our highest tier membership level on September 10, 2021. This was and is a recurring subscription, and our terms of use have never designated a subscription as a one time donation. Our system displays that a renewal reminder email was sent one month prior on August 10, 2022. Since the subscription was not cancelled prior to the renewal date, the subscription renewed normally on September 10, 2022. The member reached out to us on September 26, 2022 requesting a refund. We informed the member that although we could prevent further charges from occurring, they were not eligible for a refund. In accordance with our terms of use we have assisted the member to the best of our ability.


    Consumer Response /* (3000, 7, 2022/10/04) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I intended it to be a 1 time donation and requested Terms and Conditions from last year to support their position that it was a subscription. I have never logged into the site nor used the subscription since the initial donation. Their position that the terms and conditions protect their decision while legally correct, demonstrates bad business practices.


    Business Response /* (4000, 9, 2022/10/07) */
    In accordance with our terms of use, the member was not eligible for a refund. However, in the members case we made an exception. The members subscription was cancelled and refunded in full. This situation is resolved to the best of our ability.

  • Initial Complaint

    Date:09/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The membership on my daily wire subscription got renewed automatically. I had no desire to continue with it, so reached out to the business asking for a refund. Per their policy that can be found on their web page, they should review in on the case by case basis. I explained that their news were negatively impacting my mental health and I could not watch it/listen to it. Unfortunately, the only response I got was that they "issue no refunds" per their policy, which is not correct and is deceiving. I reached out a few times asking to send me a snap shot of the policy that supports their claim, but was not heard and just received silence. I feel as I am being taken advantage of as a consume and disrespected as a human being.

    Business Response

    Date: 09/26/2022

    Business Response /* (1000, 5, 2022/09/20) */
    The member started our basic tier annual subscription on June 19, 2021. Then, since the subscription was not cancelled prior, the membership renewed as normal on June 19, 2022. We received contact from the member on July 27, 2022 and we informed them that they were not eligible for a refund per our terms of use. However, the member did receive a renewal reminder email one month prior to the renewal date. We have serviced the customer to the best of our ability within our terms of use.


    Consumer Response /* (3000, 7, 2022/09/22) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Once again they are not being fully honest. I was not explained why I don't qualify for a refund. I was told that the business "doesn't offer refunds" which is not correct. Case by case basis review should actually entail a review and a valid reason for declining to issue refund. Staying that the refund is not an option is not what their policy actually says.


    Business Response /* (4000, 9, 2022/09/22) */
    As mentioned before, the Terms of Use agreed upon by the member at their initial sign up state the subscription must be cancelled prior to the renewal date in order to stop future payments. Section 8b. "Payments" decrees "YOU ACKNOWLEDGE AND AGREE THAT WE MAY SUBMIT CHARGES WITHOUT FURTHER AUTHORIZATION FROM YOU UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. YOU ALSO REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT TO USE ANY CREDIT CARD THAT YOU SUBMIT IN CONNECTION WITH A TRANSACTION."

    In accordance with Section 8f. "Renewal Terms" YOUR SUBSCRIPTION WILL BE RENEWED AUTOMATICALLY, AND YOU WILL BE CHARGED IN ADVANCE OF EACH BILLING CYCLE UNLESS YOU CANCEL. DW RESERVES THE RIGHT, IN ITS SOLE DISCRETION, NOT TO RENEW YOUR SUBSCRIPTION. For all subscriptions, you must cancel your subscription before it renews in order to avoid billing of subscription fees for the renewal term to your credit card."

    Because of these terms that the customer agreed upon, and Section 8h. "Refund Policy", "We reserve the right to issue or not issue refunds or credits at our sole discretion. If we do issue a refund or credit, we are under no obligation to issue the same or similar refund in the future." Due to the reasons listed above, we did not issue a refund to the member.

  • Initial Complaint

    Date:09/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for service based on their website stating that I could access it. They took my money and I spent many hours trying to access the content. It doesn't work on any of those platforms. I emailed them requesting help, I never heard back from them. I was never able to access any content because it never worked. I let the first subscription run. I was recently charged for a second year at a higher rate. They refused to refund my money because of their "Terms of Service". I have never been able to watch or access any of the information on The Daily Wire Site. Why are they allowed to take money from people without being able to access service and then not refund peoples money? They quote "Terms of Service" for the reason not to refund my money. Is this is a Scam? I WANT A FULL REFUND.

    Business Response

    Date: 09/28/2022

    Business Response /* (1000, 5, 2022/09/20) */
    Member started middle tier annual subscription on September 11, 2021. Since the subscription was not cancelled, the subscription renewed once more as normal on September 11, 2022. It wasn't until September 19, 2022 that we received contact from the member. The member requested a cancellation and refund, and we informed them they were not eligible for a refund per our terms of use. We did confirm that the member received a renewal reminder email one month prior to the renewal. The member cited issues accessing paid content, however we discovered the member had mistyped some account information that could have caused these issues. We offered our services to assist the member in accessing their account, and have serviced the customer to the best of our ability within our terms of use.

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of transaction 9/12/2022. the daily wire withdrew $153.72 on this date from my bank acct. i called cause i did not authorize this. they said they sent out an email on 8/13/2022. i checked my inbox, my spam folder and my trash folder, there is no email from them. i called to have this charge reverse and they said since i didn't respond to their email, even though i never rec'd the email, they would not refund my bank acct. all they could do is cancell any further renewals. i am 69 yrs old, a widow and raising 2 grandchildren and my only source of income is social security. with inflation, the high cost of utilities, gas and food, i cannot afford this. i would like to have my money refunded to my bank acct as soon as possible. to be honest i never remember even signing up for this service. i didn't even know what the daily wire was. if i had rec'd their email, i would have cancelled.

    Business Response

    Date: 09/26/2022

    Business Response /* (1000, 5, 2022/09/20) */
    Member signed up for our middle tier annual subscription on September 12, 2021. Then, since the subscription was not cancelled, the subscription renewed at the annual rate on September 12, 2022. The member reached out to request a refund and cancellation on September 15, 2022. In accordance with our terms of use, the member was not eligible for a refund. However, in the members case we made an exception. The members subscription was cancelled and refunded in full. This situation is resolved to the best of our ability.

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Full refund please. Wanted to watch one video. The request said 8.99 for the month. Gave my credit info and they charged over $169 for the year. The video of interest was still not available. No company phone contacts are available in 4 days to address this. Internet shows no contacts to speak with someone.

    Business Response

    Date: 09/26/2022

    Business Response /* (1000, 5, 2022/09/19) */
    The member signed up for an annual subscription on September 3, 2022. The member then reached out to us on September 9, 2022 asking for a refund due to issues accessing content. The member had access to the content they requested, and we offered our help to ensure they were able to get to it. However, the member still requested a refund. In accordance with our terms of use, the member was not eligible for a refund. We have since contacted the member once again and informed them that although they were not eligible for the refund, we issued one in full. This situation is resolved to the best of our ability.


    Consumer Response /* (2000, 7, 2022/09/22) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I accept the refund. However it took 6 days to find someone to contact so that is why it took that long.

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for service based on their website stating that I could access it using *******, **** or *******. They took my money and Ispent over two hours trying to access the content. It doesn't work on any of those platforms. I emailed them requesting a refund because of false advertising. They refused to refund my money because of their "Terms of Service" I hadn't even had the service for 12 hours and never accessed any content because it wouldn't work. ************ the support rep said it was an error on their part and "fixed the issue" nothing changes. I STILL CANNOT ACCESS ANY CONTENT ON MY TV WHICH IS THE ONLY REASON I SIGNED I
    UP. How come they don't have to adhere to their "Terms of Service" providing access on the apps they claim they do. But quote "Terms of Service" for the reason not to refund my money. This is a Scam. I can't use the service but they won't refund me. Also their Corporate Address is a *** store. Their California office is a ***** Store. If they are legit then why don't they have a customer service phone # Why are hiding behind fake business addresses. I WANT A FULL REFUND.

    Business Response

    Date: 09/15/2022

    Business Response /* (1000, 5, 2022/09/09) */
    The member started our middle tier annual subscription on August 28, 2022 and reached out to us August 29, 2022 regarding account issues and to request a refund. We issued a fix for the members account issues, but the member still wished to cancel and receive a refund. Initially, we informed the member after they requested a refund that they were ineligible for one due to our terms of use. However, we located another issue with the members account and reached back out to inform them an exception was made and a cancellation and refund was issued. This was done as of August 30, 2022. We have since reached out to the member several times to inform them we also added some free time to their account for the frustration. We have not heard back as of September 9, 2022. This situation is resolved to the best of our ability.

  • Initial Complaint

    Date:08/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Another user seemed to have to have a similar problem as I have so I'm retyping their answer below: I initially signed up for an annual subscription to the Daily Wire in July of 2020, but I feel mislead by the company's info regarding auto renewal, it did not seem clearly stated that this subscription was going to be auto renewed, I was under the impression that I payed for only a one year subscription. I recently went into my bank account and saw I had been charge $*** for a subscription I didn't know I had anymore. I am formerly requesting a refund from The Daily Wire. Please help.

    Business Response

    Date: 09/01/2022

    Business Response /* (1000, 5, 2022/08/23) */
    Member started our highest tier annual subscription on August 10, 2021. One month before the renewal, on July 11, 2022, we sent out a renewal reminder email. Since the member did not cancel the annual subscription, the subscription renewed as normal for another year on August 10, 2022. We received no contact from the member, and no cancellation was made after the charge went through. Under normal circumstances our memberships are non-refundable once they are renewed. This is in accordance with our terms of use. However, in the case of this member we have made the exception and cancelled the members subscription. As well, we issued them a full refund for their last renewal. The member has been notified of these adjustments, and this situation is resolved.

  • Initial Complaint

    Date:08/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking over my bank account transactions ,and noticed one that I had not authorized. It was called Daily Wire. The amount was 48 dollars. I am a senior on a fixed income ,and would never subscribe to an online news outlet. I called to cancel ,and ask for a refund, but they said they would not give me a refund. I told the lady ,I did not subscribe to The Wire. She asked me for my email address. I use two ,and gave her both. She said neither of those addresses were the one that was used to sign up for the subscription. Wait what ? I only use those two. So she asked me for my name, then found the subscription and proceeded to tell me I had been a customer since July of 2021. I never got to read one line of any subscription. I still have not a clue how this happened? These companies use sly dishonest tactics ,to steal from people. This company owes me money ,but has no intention of paying me back. They should use e-mail verification before beginning their crime spree. I would never have expected this behavior from a company such as The Wire.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/08/23) */
    The member started our lowest tier annual subscription on July 24, 2021 for a two week trial period. Since the trial period was not cancelled, the annual term began on August 7, 2021. We sent the member a renewal reminder email one month prior to his renewal on July 8, 2022. Since the subscription was again not cancelled, the members subscription renewed once more on August 7, 2022. We received contact from the member on August 15, 2022 via phone call requesting to cancel the subscription and receive a refund. We informed them that we were able to cancel the subscription, but was unable to issue a refund since they agreed to our terms of use. If the subscription is not cancelled prior to its renewal then they are not eligible to receive a refund. However, in the case of this member we made the exception. We have reached out to the member once more to inform them of their subscription cancellation, and that their latest renewal was refunded in full. This situation is resolved.


    Consumer Response /* (2000, 7, 2022/08/24) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I received a refund. Thank you

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