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Business Profile

Electronic Equipment Repair

Asurion UBIF Franchise, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Asurion UBIF Franchise, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Asurion UBIF Franchise, LLC has 284 locations, listed below.

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    Customer Review Ratings

    1.36

    Average of 86 Customer Reviews

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    Review Details

    • Ric B

      Date: 07/27/2023

      Ric B

      Date: 07/27/2023

      I waited 2 1/2 months for them to fix my laptop or refund my money. 3 trips with them claiming it was a corporate issue. I finally had to contact the credit card company and file a dispute.

      Asurion UBIF Franchise, LLC

      Date: 08/01/2023

      Thank you for your recent review. We’re sorry for your experience. For immediate assistance, please call us at (877) 320-2237 (press option 3), or email us at [email protected], and we’d be happy to help.

    • Ivie I

      Date: 07/09/2023

      Ivie I

      Date: 07/09/2023

      I had several issues with my past 2 visits to this shop. I left my phone to be repaired on the 14th of June.
      I never received a notification on the status of my repair neither by phone nor email. I returned July 5th to pick my phone up (I had been out of town and unable to pick up my phone) only to be informed that (1) they don’t have my phone in their possession and (2) apparently they filed the transaction as “completed” on June 16th even though I never came by to pick up my phone. I was told that they'd retain contact with me regarding my phone but as of 07/09/23, they store has failed to call me.
      This is a serious oversight on their part and I have already filed a case with a support representative from the main office. I’m very disappointed especially in consideration of the otherwise positive interaction that I had in my initial visit.

      Asurion UBIF Franchise, LLC

      Date: 08/01/2023

      Thank you for your recent review. We’re sorry for your experience. For immediate assistance, please call us at (877) 320-2237 (press option 3), or email us at [email protected], and we’d be happy to help.

    • John C

      Date: 05/19/2023

      John C

      Date: 05/19/2023

      I brought my **** 360 in for repair. The disc drive no longer worked. After two weeks and a $170.00 dollar bill, I was told to come in and pick it up, It was all fixed. Got it home and the drive would not read game discs, DVD discs, or even CD's. The error that came up said "cannot read disc, can only be read on an **** 360. This told me the disc drive was not a 360 drive.

      Asurion UBIF Franchise, LLC

      Date: 11/29/2023

      Thank you for your review. We’re sorry for your experience. If you need further assistance, please call us at (877) 320-2237 (press option 3), or email us at [email protected], and we’d be happy to help.

    • Timothy K

      Date: 05/11/2023

      Timothy K

      Date: 05/11/2023

      Their warranty provided no assistance under their year long warranty. They had no flexible options for individuals who are unable to travel. My local location closed down permanently and they were only able to tell me to visit a location that was an hour away. There were no mail in options or guarantee of other possible solutions.

      Asurion UBIF Franchise, LLC

      Date: 11/29/2023

      Thank you for your review. We’re sorry for your experience. If you need further assistance, please call us at (877) 320-2237 (press option 3), or email us at [email protected], and we’d be happy to help.

    • Beth B

      Date: 04/17/2023

      They did a data dump from my phone when they were supposed to be scanning for virus. They also used developer options to set my phone for remote access for them. They did **** cloning. i asked about getting anti-virus software and was told no I did not need it the att security app was good enough. When I finally figured out they were deleting data on my phone that pertained to a potential court case, I got anti-virus protection placed on my phone and restored my settings on my phone. It was too late, My info was placed on the dark web by then. Beware!

    • Linn D

      Date: 04/11/2023

      I’m a unsatisfied customer and this company is extremely untrustworthy.
      This is my experience with a refund request on a broken product:
      I requested a refund of my ** OfficeJet Pro 6978 Wireless All-in-One Color Inkjet Printer because I purchased insurance that covers it for 3 years. The printer ceased to function in under a year. In that time the price jumped to $379 on ******. I paid *** $30 to send it back so that it could be appraised by Asurion in a timely manner. After calling Asurion to ask if I could have the difference of $259 added to my refund, they denied my claim, saying that they can only cover the amount at the time of purchase. I asked if I could have my claim ticket elevated to someone who has authority to give me the refund I requested, but I was denied.
      This is what needs to happen:
      1) Refunds MUST be adjusted to cover a repurchase within the year of the insurance coverage purchased.
      2) If refunds cannot be adjusted, Asurion MUST be required to state this clearly in their product information on ******.
      3) Asurion must offer to repair the product free of charge. I now have to buy a new printer at an inflated price after all this inconvenience. The insurance “refund” is not worth it.
      I will never buy Asurion product insurance again. This experience was terrible.

    • Evan V

      Date: 04/06/2023

      I brought my ****** phone in for a basic screen repair. They're supposed to be ****** repair certified but they fried my motherboard and basically told me suck it up. They're also botched an iphone 5s screen replacement years ago. Strongly advise you go somewhere else.

    • Christie V.

      Date: 04/01/2023

      Went to ubreakifix on hurstborne and they did an amazing job.

    • Nancy F.

      Date: 03/27/2023

      Asurion Insurance Services (AIS) stands by its policy.
      Asurion's repair service, UbreakFix (UBF), located at Brandon,FL, ******* **** was excellent. The agent was highly professional, very knowledgeable and pleasingly customer oriented. Very impressed with the level of assistance rendered by Martin. I've recommended AIS and UBF Repair Service to friends and family. Kudos to AIS, UbreakFix Repair Service and UbteakFix for hiring Martin. He's truly representative of what knowledgeability and customer service should be.

    • Mike S.

      Date: 03/23/2023

      Who wants to spend $200+ on a screen. It's so worth it, the best is u break I fix spot in Santee CA

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