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Business Profile

Extended Warranty Contract Service Companies

N.E.W. Customer Service Companies, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for N.E.W. Customer Service Companies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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N.E.W. Customer Service Companies, LLC has 6 locations, listed below.

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    Customer Review Ratings

    2.8

    Average of 317 Customer Reviews

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    Review Details

    • Edith B.

      Date: 08/15/2022

      Edith B.

      Date: 08/15/2022

      They are awsome they replaced my sons tv fast and with a bigger size. And they also fixed my laptop and it's working fine.

      N.E.W. Customer Service Companies, LLC

      Date: 08/18/2022

      Thank you for being a valued customer. We appreciate your feedback and look forward to serving you again in the future.

    • Mattie S.

      Date: 08/11/2022

      Mattie S.

      Date: 08/11/2022

      The service, to repair my refrigerator, was very good. It just took three service trips to get the job done because the first part was apparently defective.

      N.E.W. Customer Service Companies, LLC

      Date: 08/17/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Taneaka S

      Date: 08/11/2022

      Taneaka S

      Date: 08/11/2022

      Asurion home+ *****. I tried filling a claim on my smart watch and mistakingly put the wrong date. I contacted the claims department to try and correct the mistake so that my watch could be repaired and they told me they couldn't override it so that my watch could be repaired now I'm stuck with having to purchase another $300 watch.

      N.E.W. Customer Service Companies, LLC

      Date: 08/17/2022

      Please accept our apologies for not meeting your expectations. Someone will contact you within 2 business days to address your concerns. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm. We look forward to resolving this matter quickly.

    • Robin

      Date: 08/11/2022

      Robin

      Date: 08/11/2022

      They were very prompt when I called them about my lawnmower issues. I even lost my policy and they found it. I would suggest them to everyone. Thank you.

      N.E.W. Customer Service Companies, LLC

      Date: 08/17/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Dan Sr K

      Date: 08/11/2022

      Dan Sr K

      Date: 08/11/2022

      this company is not standing behind it's obligation on warranty
      they will not contact me, there phone # never answers and i am out $600.00 on food loss from defective ******* junk frig

      N.E.W. Customer Service Companies, LLC

      Date: 08/17/2022

      We are very sorry to hear that your experience with Asurion did not meet your expectations. Someone will contact you within 2 business days to address your concerns. We look forward to working with you to resolve this matter.

      Dan Sr K

      Date: 08/22/2022

      noone contacted me it is now over 5 days. doesn't anyone in this america care anymore about there obligations. Public relations are getting like our government.
      total disregard for the people and hurray for the dnc.

      N.E.W. Customer Service Companies, LLC

      Date: 08/26/2022

      We're sorry that your experience with Asurion did not meet your expectations. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm.

    • Don

      Date: 08/10/2022

      Don

      Date: 08/10/2022

      I bought an Office Chair from ******* about 2 years ago. After continual use, the arm pad developed a small crank, so I filed a claim with Asurion. I thought I would get a new arm pad, but they sent me a gift card for the price of a replacement chair. I was blown away. I can certainly recommend Asurion based on this experience.

      N.E.W. Customer Service Companies, LLC

      Date: 08/16/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Stephen C

      Date: 08/09/2022

      Stephen C

      Date: 08/09/2022

      Asurion was able to get my ** washer repaired at no cost. Without it, I was told by the technician that it would have cost over $500. So glad that I paid for the extended warranty at **********. Only wish that I could add on to this warranty.

      N.E.W. Customer Service Companies, LLC

      Date: 08/15/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • A.

      Date: 08/09/2022

      A.

      Date: 08/09/2022

      Before I called ********* to report my fault fryer, I was expecting 2-3 weeks to get my call resolved. Surprisingly, within 72 hours I got an email that my refund will be received within 10 business days and I actually got it within 5 days. That was great!

      N.E.W. Customer Service Companies, LLC

      Date: 08/15/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Duncan

      Date: 08/08/2022

      Duncan

      Date: 08/08/2022

      The people at ************* were very helpful with guidance on my claim. I would suggest filling a claim at the first of the week if you are in need of a quick resolution. Weekends do not count on their response time of 24 to 48 hours. They are very efficient once claim is reviewed.

      N.E.W. Customer Service Companies, LLC

      Date: 08/15/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Rebecca S.

      Date: 08/08/2022

      Rebecca S.

      Date: 08/08/2022

      Wonderful service from the initial call to the service received. For extra security, they even send you a picture of what your technician looks like before your service call. Highly Impressed with this company. We are thankful we bought the extended coverage for our appliance from **********.

      N.E.W. Customer Service Companies, LLC

      Date: 08/10/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    N.E.W. Customer Service Companies, LLC is BBB Accredited.

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