Complaints

This profile includes complaints for Advance Financial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Advance Financial

  100 Oceanside Dr Nashville, TN 37204

• 

  Advance Financial

  601-A South Riverside Drive Clarksville, TN 37040

• 

  Advance Financial

  404 Morrow Rd Nashville, TN 37209-3011

• 

  Advance Financial

  1901 8th Ave S Nashville, TN 37203-5044

• 

  Advance Financial

  396 Tusculum Rd Nashville, TN 37211-6155

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stopped automatic draft however money taken out anyway. When I called I was told money is still taken out if you are late on payment even though you have stopped automatic draft. Money taken out without my permission.

  Business Response

  Date: 10/16/2023

  Company has reviewed account and found that **************** completed a withdrawal on 08/22/2023 and opted back into Consent to Electronic Funds Transfer resulting in payments being drafted.  Company attempted contact on 10/16/2023 to discuss future payment arrangements with no contact made.  **************** can contact our office at ************ to discuss arrangements.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check was turn down by teller

  Business Response

  Date: 08/30/2023

  Advance Financial has reviewed all databases and cannot locate this customer.  ********************** does not have check cashing locations in ********.  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am have gone to this location multiple times, and at all different times.. every time they are closed!!!! IT IS FALSE ADVERTISING to advertise they are open 24/7 and they are NOT... covid has been over for 3 years, change the signs or go back to normal hours!!!

  Business Response

  Date: 08/23/2023

  While all locations are not open 24/7 our online team is available 24/7 and would be happy to help. Please feel free to contact us at ************. Please feel free to check online for retail location hours.

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20471994
  
  I am rejecting this response because: you can take down the 24/7 signs on the building. Its false advertising.. you can not get money orders online. You are not fully functioning online.. change the signs please so that you stop deceiving your customers!
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 09/01/2023

  Thank you for your feedback

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WORST SERVICE EVER I HAVE A MENTAL DISABILITY AND IM HAVING A PANIC ATTACK AT YOUR FREAKIN COMPANY TOOK AN AUTOMATIC PAYMENT OUT WITHOUT MY CONSENT AND THEY SAY BECAUSE A COUPLE OF DAYS LATER I TOOK OUT AN ADVANCE AUTO PAY WAS PUT BACK ON THAT'S NOT RIGHT YOU SHOULD HAVE TOLD ME AND I DIDN'T TAKE MONEY OUT TWICE IT WAS A GLITCH IN YOUR FREAKIN WEBSITE. IM REPORTING YOU TO THE BETTER BUSINESS BUREAU TOO. I DESERVE A FULL REFUND YOUR SICK YOUR SICK DISCRIMINATING SOMEONE WITH A DISABILITY I WAS HAVING A PANIC ATTACK WHILE ON THE ***** WITH YOUR COMPANY DON'T EVER USE THIS COMPANY

  Business Response

  Date: 08/14/2023

  Dear Better Business Bureau,
  
  We are in receipt of the instant complaint filed by the customer with the **********************
  **********************. We take the complaint filed by him seriously, and we hope that we can address this
  matter to his satisfaction.
  Our records confirm that on or around May 30, 2023, the customer received an Open Line of
  Credit from CC Flow, a ******** of ********************** (CCBank) in the amount of
  $865.00. Please be advised that CCBank is a **** state-chartered bank with the **************************************** (FDIC) as its primary federal banking regulator. Consequently, CCBank is
  governed by both federal banking laws and the laws of the *************. Advance Financial is
  an authorized servicer for CC Flow.
  In the complaint, the customer asserts that a payment was processed without his authorization
  and that he did not process two draws at the same time. Additionally, the customer claims that he
  was discriminated against due to his stated disability. The customers requested resolution is to
  receive a refund for the amounts of the payment debited from his account.
  To be clear, any allegation of discrimination against the customer is adamantly and expressly
  denied. Neither Advance Financial nor CC Flow discriminates against any individual on any
  prohibited basis for any reason whatsoever. Indeed, it is the policy of Advance Financial and CC
  Flow to fully comply with the Equal Credit Opportunity Act and its implementing regulation,
  Regulation B, as well as all other applicable laws. Additionally, based on our investigation of this
  matter, there is zero evidence to support the customers discrimination allegations with respect to
  a stated mental disability. At no time prior to this complaint did the customer disclose the
  existence of the alleged disability, nor would Advance Financial or CC Flow have any reason to
  suspect let alone have knowledge of the existence of the alleged disability. Accordingly,
  while we regret to learn that the customer believed his experience to have been unpleasant, his
  discrimination claim is factually baseless and has no merit.
  Based on our records, the customer initiated a total of 2 ************************* on July 19, 2023, for a
  total of $204.00. In response to the customers claims regarding payments, a review of our
  records and call recordings with the customer confirms that the payment (dated August 03, 2023)
  was authorized pursuant to the customers active *** agreement, which was voluntarily signed
  by the customer. On August 03, 2023, the customer was advised that the August 03, 2023,
  payment was automatically debited from his account in accordance with the *** agreement.
  Thus, since the debited payment was authorized by the customer per the customers voluntary
  *** agreement, the customers requested resolution of a refund cannot be granted.
  Additionally, as of August 4, 2023, the customers *** agreement is currently revoked to
  prevent further payments.
  If the customer still has questions regarding his account, he may contact us at **************.
  Sincerely,
  
  Advance Financial

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20420362
  
  I am rejecting this response because:

  It was voluntary. There was no warning there should have been a warning that voluntary would be automatic. Im rejecting this because no warning on the site before you process the payment there should be a warning box or sign before taking out extra advances 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/23/2023

  We are in receipt of the rebuttal filed by the customer with the *********************************************.
  We take the complaint filed by him seriously, and we hope that we can address this matter to his
  satisfaction.
  In the rebuttal, the customer asserts that there was no warning [sic] there should have been a
  warning that voluntary would be automatic.
  To be clear, a review of our records and call recordings with the customer confirms that the
  payment (dated August 03, 2023) was authorized pursuant to the customers active ***
  agreement, which was voluntarily signed by the customer, and was presented clearly on the
  customers online portal. Indeed, prior to executing the *** agreement, the customer clicked on
  a clear and conspicuous pop-up, which states I would like to enroll in Convenience Pay. My
  minimum payments will be automatically debited from my account on each due date. Upon
  clicking the pop-up, the customer was presented with the optional *** agreement. Importantly,
  while the customer chose to proceed with executing the *** agreement (which included the act
  of providing an electronic signature), at all relevant times, the customer was presented with an
  unequivocal right to decline the agreement, made evident by an unambiguous, bolded, red
  Decline button. Therefore, we deny any claim that a warning or sign was not present to the
  customer at the time of the July 19, 2023, *** agreement signing.
  As mentioned previously, as of August 4, 2023, the customers *** agreement is currently
  revoked to prevent further payments.
  If the customer still has questions regarding his account, he may contact us at **************.
  Sincerely,
  Advance Financial

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** from Advance financial is calling multiple time a day to tell me they have $75,000 waiting for me. I have no interest in their rip off loans and just want them to stop harassing me.

  Business Response

  Date: 08/02/2023

  Advance Financial has confirmed we did not place the calls the consumer is complaining about. It is possible it is a company with a similar sounding name or is potentially some sort of fraud or scam. We would encourage the customer to file a report with the *** if they believe these calls are scam call, the form is available at this website: Submit a request *** Complaints

• Initial Complaint

  Date:07/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* calls about an irs debt I dont have.

  Business Response

  Date: 07/28/2023

  Customer did not provide complete phone number so that Company can properly research call information. Advance Financial does not collect for the *** so this is likely a spam call but would be happy to confirm if full phone number is provided

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuous calls and voicemails with fictions claims. I want them to stop calling me at my home phone number **************

  Business Response

  Date: 07/28/2023

  Advance Financial has confirmed we did not place the calls the consumer is complaining about. It is possible it is a company with a similar sounding name or is potentially some sort of fraud or scam. We would encourage the customer to file a report with the *** if they believe these calls are scam call, the form is available at this website: Submit a request *** Complaints

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20378626
  
  I am rejecting this response because: I had the right  business.  It is just there way of avoiding a bad Better Business complaint.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/02/2023

  Advance Financial understands the consumer's frustration here and we share in it.  The reality is we have no account with this consumer's name and phone number, so we simply did not make the calls.  Unfortunately, fraudulent, scam and spam phone calls are common and the callers often identify themselves as organizations and people they are not.  We strongly encourage this consumer to contact the *** to complain about the calls.  In addition, they may find support from law enforcement or the Attorney General in their state.  They may also consider contacting their telephone company to report the calls and/or block the number from making additional calls to them through the settings on their phone.

  Customer Answer

  Date: 08/03/2023

  All I want is that they say in writing  they will never contact me.  I have proof that this company has called me repeatedly

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting phone calls from this company from various numbers. I have to keep blocking them. This is the message. It is always from the same person but different numbers. **************, **************, ************** Hello this is **** calling on behalf of advance financial health and nonprofit I see here one of our partners has a pending offer of a $75,000 for you I have a quick reference code for you _?_ be posting ***** for 789 again that's owed and ***** for 789 these offers tend to expire somewhere between **** hrs. if you could assist here I'd love to help you out if you would please give me a call back at *********** again that's ************ if you'd like to discuss it further obviously additionally if you'd like to stop further calls you can do so online at advance financial health.org again that's advanced financial health.org I look forward to speaking to you soon

  Business Response

  Date: 07/25/2023

  Advance Financial has confirmed we did not place the calls the consumer is complaining about. It is possible it is a company with a similar sounding name or is potentially some sort of fraud or scam. We would encourage the customer to file a report with the *** if they believe these calls are scam call, the form is available at this website: Submit a request *** Complaints

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me 2-3 times a day every day. I have blocked number after number and they call from a different number. *** called them twice and told them to stop calling and take my name and phone number off of everything and they just hang up and call again the day. Is there anyway I can stop their calls? I dont answer but they keep leaving voicemails. Thanks!

  Business Response

  Date: 07/25/2023

  Advance Financial has confirmed we did not place the calls the consumer is complaining about. It is possible it is a company with a similar sounding name or is potentially some sort of fraud or scam. We would encourage the customer to file a report with the *** if they believe these calls are scam call, the form is available at this website: Submit a request *** Complaints

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have zero debt, yet I am called daily by Advanced Financial for an offer of up to ****** to pay off my nonexistent debt. I am tired of constant calls from this company. The last number that called today was ************. I block the numbers daily, but they just use another number. This is getting ridiculous.

  Business Response

  Date: 07/17/2023

  Advance Financial has confirmed we did not place the calls the consumer is complaining about. It is possible it is a company with a similar sounding name or is potentially some sort of fraud or scam. We would encourage the customer to file a report with the *** if they believe these calls are scam call, the form is available at this website: Submit a request *** Complaints

  Customer Answer

  Date: 07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have no choice but to accept this response as they most likely will not accept responsibility even if it was their company. 
  
  Sincerely,
  
  *******************