Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Metropolis Technologies Inc. has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Metropolis Technologies Inc.

  Nashville, TN 37201-1935

• 

  Metropolis Technologies Inc.

  Indianapolis, IN 46204

• 

  Metropolis Technologies Inc.

  1314 7th St Fl 5 Santa Monica, CA 90401-1608

• 

  Metropolis Virginia, LLC

  34 Franklin Rd SW Roanoke, VA 24011

• 

  SP Plus Corporation

  1 W. Superior Chicago, IL 60654

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in metropolis garage from 6:30am-10:30am (4 hours exactly). 4 hours of parking is free. They told me that it was 4 hours and 1 minute and charged me the rate for 5 hours ($3.99). I want a refund because it is not 4 hours and 1 minute but 4 hours.

  Business Response

  Date: 04/14/2025

  Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ********************************** located at ******************************************************* is supposed to be a drive in/out garage. Lately the system has not been working properly, ultimately resulting in patrons being improperly charged. I contacted them 3 times in the past week disputing charges for the same issue (4/3, 4/4 and 4/10 and previously in March). Though the charges have been refunded 3 of 4 times (4/10 visit pending) representatives did not want to issue refunds for the last 3 instances citing I had received my "courtesy refund"; however these are improper charges and not "courtesy refunds". ********* pilates studio is here and several members have experienced and informed Metropolis of this issue as the studio provides validation for 2 hours. The system hasn't been working for several weeks now. Yesterday, 4/10 I did everything including applying the validation by entering my license plate # and state and manually ending my stay in the app when I didn't receive a text after I'd left (when working, you receive a text upon entry & exit) yet I was still improperly charged for April 10th even though I initially received a receipt saying my stay was ended. This shows the system is also not matching manual entries of license plate #s to the visit. I received the entry text I should have gotten yesterday at 7:30 am today 4/11. You'll see in the attached that I entered my license plate # yesterday and no charge for that visit. The entry time is incorrect because it began my stay when I scanned the validation at the end of class. The receipt sent this morning also shows my same license plate # - so why didn't their system marry the two whenever it finally recognized that I'd entered the garage at 7:13 pm? Metropolis should be required to immediately to take this system offline until it is fixed & automatically refund all patrons of this garage that contact them without pushback until remedied. Maintaining a properly working system is their responsibility, not ours.

  Business Response

  Date: 04/14/2025

  Hello,
  Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23190842
  
  I am rejecting this response because:

  The response from Metropolis does not address the complaint which is a "repair" request, not a refund request.  This response reflects the same lack of care and attention experienced when messaging with their agents.  It is extremely time-consuming and an undue burden to repeatedly contact Metropolis to dispute charges that are improperly applied and not in accordance with the agreement made when I added my credit card to their system. I am registered with Metropolis and when the system is working properly I receive a text upon entering the garage, scan my validation before leaving the studio and lastly, receive a confirmation text immediately upon exiting the garage. This has not happened for the last few weeks hence the repeated refund requests and now this BBB complaint requesting they repair the system. Other studio members and staff frequently experience this issue, regularly resulting in improper charges for numerous people over multiple occasions. Though Metropolis is aware of this issue, they have failed to repair it and their customer service agents try to avoid processing refunds by equating them to "courtesy refunds." Please see **** *.'s response on April 11th where she states "As a one-time courtesy, I have processed a refund of $4.49."  even though this charge resulted from their system not working properly. 
  1. I did not receive a text upon entry on April 10th (aka the "welcome" text). This is a system failure by Metropolis. 
  2. When I scanned the validation at the studio, the Metropolis app did not recognize that I previously entered the garage; therefore I manually typed in my license plate number and selected my state. This is a system failure by Metropolis.   
  3. When I exited the garage, the system did not recognize that I had left; therefore I had to manually end my visit on April 10th. This is a system failure by Metropolis. 
  4. On April 11th at 7:30 AM I received a "welcome" text for my April 10th visit that began at 7:13 PM. This is a system failure by Metropolis. 
  5. I saw the text about 40 mins later. It was still showing this as an active parking visit and I manually ended the visit and received the receipt at 8:10 AM April 11th. This is a system failure by Metropolis. 

  Why did **** *. state "As a one-time courtesy, I have processed a refund of $4.49." given the charge resulted from multiple system failures by Metropolis?
  
  **** *.'s response reflects the typical response they give us.  A courtesy refund means I have done something wrong to another party; both parties acknowledge I have done something wrong; and the other party withholds the negative consequence I should receive as a result of my improper action.  In these cases, I am following the guidelines Metropolis has set forth which are to drive in, drive out and apply validation when applicable. The April 10th visit is just one example of how the Metropolis system is experiencing multiple points of failure on multiple occasions - yet we, the public, are being blamed for their failures. 

  My Request:  Metropolis fixes their system in order to have a properly functioning drive in/out garage in the next 10 business days. If Metropolis is unable to repair the system so that it is working as advertised, I request the system be disabled until Metropolis can ensure the system is functioning properly and as advertised. 
  
  Sincerely,
  
  ******** A. **********

  Business Response

  Date: 04/16/2025

  We consider this issue resolved. Customer has been notified via email. 

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23190842
  
  I am rejecting this response because:

  I want it noted that Metropolis's response is not acceptable. A customer service representative  responded; however the issue is one where the decision typically lies with someone in a higher position. It's clear they have no intent to truly remedy this issue on a systemic level and are satisfied with maintaining a system that allows them to improperly charge people.

  
  Sincerely,
  
  ******** **********

  Business Response

  Date: 04/29/2025

  We have responded to the customer via email and consider this resolved. 

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23190842
  
  I am rejecting this response because: the business did not respond 
  
  Sincerely,
  
  ******** **********

  Business Response

  Date: 05/01/2025

  We consider this issue resolved as an email has been sent to the customer. 

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has continued to fraudulently charge us for validated parking again and again. They clearly do this intentionally and make it very hard to dispute the unauthorized charge. This is their business plan, stealing from people. Please help shut this business down.

  Business Response

  Date: 04/16/2025

  Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an notification from their parking apps that a car linked to my account was used at a garage in ************. However, I live in the ********** area. The car/license plate in question is my mother's, but she was not anywhere near ************. Again, we live in the ********** area. I actually met with her the morning the notification was sent. I contacted the support desk and finally received a reply but they will not issue me a refund despite me showing them that we were not in ************.

  Business Response

  Date: 04/10/2025

  Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. The customer has been assisted regarding this matter.

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of 4/8/2025 I parked at *****************************************************************. This parking facility advertised 30 minutes at $4 or $15 max per 10 hours. I only required 4 hours of parking so I anticipated paying $15. However, the website misleads you into thinking you will have your choices of hourly rates AFTER you submit your credit card information. However, as soon as I did I was charged for the overnight rate of $26. I emailed their website asking for assistance as it was clearly deceptive and they sent an automated email saying unfortunately they cannot offer any reimbursement.

  Business Response

  Date: 04/10/2025

  Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
  
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23183749
  
  I am rejecting this response because: The core issue has not been addressed, which is false advertising and misleading business practices. According to Chapter 29 of the Colorado Consumer Protection Act, what this parking lot and the operator does is definitionally, and can be argued as, "Deceptive trade practices" as well as "False representation" as defined within the Colorado Consumer Protection Act documentation. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/16/2025

  Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.  
  
  

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23183749
  
  I am rejecting this response because: the business supplied an image of a sign on the parking lot which is not what I submitted so I have no way of knowing when that image is from. It also does not address my primary complaint.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/18/2025

  Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue. 

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at ************ in ********, ******, on February 14, 2025, for a couple of hours. I was forced to register with Metropolis online to pay by credit card to exit the parking lot. They charged my card for about $7. I've never been back to that parking lot since. Now, 10 days later, my credit card was charged for another $168, as if I had parked there from a few minutes after I actually left until this morning. This company is either fraudulent or incompetent or both. I've tried to phone and email to deal with this issue and their company is non-responsive. I have since searched online and found dozens of complaints of the fraud that this company is perpetuating. I prefer to assume incompetence rather than malice, so I'll assume that their license plate reading technology is just not up to snuff. But I will be excited to start a class action lawsuit on behalf of all the others scammed if this isn't resolved quickly.

  Business Response

  Date: 04/14/2025

  Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The monthly parking fee of $226.58 for the month of April was deducted from my account on Tuesday April 1, 2025 because I was sent an alert informing me that Metropolis deducted the money from my card on file and it was posted to my account. Previously when they deducted the March 1, 2025 payment they emailed me the same day with my receipt. They took the April 1,, 2025 payment and I am still waiting on my receipts of said payment. My email, telephone number hasnt changed nothing has changed on my account. There has been no email receipt, Ive looked into the spam folder no email, no where is an email sent of the April 1, 2025 payment. I have sent an email complaining of same. I received an email from a Mr. **** ******* informing me the email was received of the complaint, then another email stated it was being forward to another department for more investigation. I responded by sending an attachment of the payment, still its been 4 going on 5 days now, and I have not gotten my receipt for the April 1, 2025 payment. In my opinion I think its is very inconsiderate and inefficient of this ********** that took over and brought the company from SP+Central Parking, which *** never had any issues with them for over 30+years. I want my April 1, 2025 receipt of my payment, and moving forwards all receipts when I pay my bill, and an apology from your company for the error on the company and lack of consideration of not having a greater respect for their customer which has been with the previous company for over 30+ years, and this new company need to take a page from their playbook and step up their company to do better.

  Customer Answer

  Date: 04/05/2025

  The company Metropolis has reached out concerning my email to them, and they have email me a copy of my April 1, 2025 payment receipt and apology for not sending it on time. Therefore now the case is originally closed. I now will withdraw my complaint sent to you. Therefore you  can close your file regarding this complaint.  I thank you for helping me to resolve this matter. As it stands now, there is no more going forward with trying to resolve this issue on your part.  This matter is now official closed based on Metropolis complying to my email before filing my complaint with you sending me the receipt of my April 1, 2025 payment. Thank you for your help.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at ********************* where the parking rate was nightly. They charged me three times for two nights (twice in one day) and refused to give me the refund for the overcharge. I was then notified that my rental what I had already checked in was being used by someone else and attached to my card and account. I asked to be removed and the attendant said they needed a copy of my rental agreement as the only way to remove the attachment.

  Business Response

  Date: 04/01/2025

  Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23140513
  
  I am rejecting this response because that is not my sole complaint. They overcharged me during my two night stay. Per hotel, I was only supposed to be charged for two nights and they charged me every time I entered and exited the lot (because I left to attend an event or dinner), making it a total of three times.

  Yes I requested a refund and will accept the refund however I need Metropolis to acknowledge their scam and be more transparent with the hotels and businesses theyre working with (one hotel employee stated this was NOT the first time someone has complained and called Metropolis, Shady.).

  My second complaint did involve this businesss refusal to ensure I would not receive a future charge because my rental car was being used at another of Metropoliss location and they refused to assist until I got BBB involved. And there was no option to select rental. I was simply asked to enter the cars license plate.

  Again, transparency and integrity will sustain Metropoliss business and not deceit. 

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/02/2025

  Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22, 2025 we parked at the ******************, *****************************************. We went across the street to eat dinner and got to our car before 1 and 30 minutes and the price listed $20. However, due to speeding cross traffic and lack of traffic stop lights, we waited to safely exit the lot and when we did, my wifes account was charged $43.80 (plus a $2.19 service fee) for a total of $45.99 based on a time of 1 hour and 36 minutes. Many parking lots give their customers a ***** period in order to get their car out of the lot, but this did not happen for us. We were charged extra due to circumstances that were not in our control. I would like a refund of $15. Thank you.

  Business Response

  Date: 04/02/2025

  Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

  Customer Answer

  Date: 04/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Their communication was very professional, polite and helpful.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going up to ************* for government business for the last 20 years. I went up on Tuesday March 25th. As usual, I paid at the parking machine inside the ****** guest waiting room )(******************** ***********) and I paid for the full four days of my trip. The total came to 40 dollars ($10 per day). Imagine my surprise when I had a ticket on my windshield that said I owed money for my parking. The ticket was given by a company called Metropolis that had a ticket number and a QR code to pay my fine. This seems questionable given that I had fully paid and the payment was hooked to my license plate. I disputed the charge on line by going to the website *********************************. Once there I uploaded my receipt for my parking from inside the terminal. Now these scammers are saying I owe MORE MONEY because I did not pay THEM. They charitably will reduce what I owe to $15.25. Obviously this has to be a scam because I used the authorized ****** machine to pay my parking fees. Do you have an explanation for this situation? Is this real? If the ****** machine is not collecting parking fees anymore, why is it still there? Why isnt there signage about Metropolis on the ****** fee collecting machine if it is real?? I am very confused by this situation.

  Business Response

  Date: 04/02/2025

  Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

  Customer Answer

  Date: 04/13/2025

  I received an apology letter from the company which was not sufficient.  So I did find a local phone number for the Metropolis office in ***********.  The lady I talked to was very nice; she explained that the parking lot runs dual systems right now both the kiosk based systems and the app/scan based systems.  She said that often the company has to consult both systems to determine if a parking fee has been paid.  But I told her that I had already uploaded my receipt from the kiosk into their dispute system, so there should have been no doubt as to the accuracy of my payment.  I also told her that when I uploaded my receipt, their email response was that the payment WAS INSUFFICIENT AND I WOULD BE CHARGED ADDITIONAL FEES.  This is what makes me suspect that they have illegal and shady business practices.  My upload of my receipt for full payment should have ended this discussion.  But when they said they would cancel out SOME OF WHAT I OWED but not all of it, and then sent me an additional bill for $15.25, that is what got my blood boiling.  I believe this company is deceitful, and apparently engages in sub-par business practices around the country, as noted by the class action lawsuit in progress.  Please keep this complaint in your database as I think it perfectly illuminates that they try to take advantage of individuals and obscure their business practices.