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Business Profile

Parking Facilities

SP Plus Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for SP Plus Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 361 total complaints in the last 3 years.
    • 118 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SP+ Parking **************************************** Management) does not provide receipts and when you call to obtain one they make you jump through hoops and put you on hold three times and are extremely unprofessional. When you pay hundreds of dollars the company should be able to provide a simple receipt.

      Business Response

      Date: 12/30/2024

      I have reached out to the customer for more informaiton to address the issue of her not receiving receipts. 

      Business Response

      Date: 01/06/2025

      I have sent a third request to the customer today 1/6/25. I emailed her on 12/30/24, 1/2/25 and 1/6/25 no response from the customer.

       

      Thanks,

      ***** *****

       

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a vehicle from **** on 5/10/2024 and 5 months later I received a parking violation in the mail. The violation was 20 minutes after picking up the rental vehicle. I went directly to my friends house on a *********** in that 20 minutes. I did not park anywhere else. I called **** directly and was told by **** rep ********* *. that there were no parking violations on my rental account. My credit card was charged on 11/4/2024

    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a violation for parking when I extended my parking several times via text which continuously stated $0.00 all night. I was sent this bill 20 days late and am only provided 45 days total to remedy this. I have tried contacting the company several times, and no one has gotten back to me.Nashville, TN Violation Number:*****17286695318 Lot# *****

      Business Response

      Date: 11/18/2024

      Approved to void the parking notice number 9383217286695318 as of today 11/18/24. The customer emailed on 11/8/24, The manager was on maternity leave is why no response. 

       

       

      Thanks,

      *****

      Customer Care 

      Customer Answer

      Date: 11/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Kanal

    • Initial Complaint

      Date:11/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter stating I owe for collection fees plus parking violation fee. I have called and emailed this company multiple times. I paid for parking and have sent them an email of my receipt. They never answer the phone, return my calls or return my emails.

      Business Response

      Date: 11/18/2024

      We voided her parking notice and sent the customer this email:

       

      ******,


      Thank you for contacting Sp+ Parking!


      I apologize for the delay, I do see you emailed us 8/4/24. The request was misdirected and not resolved. I have voided the parking notice number 5211117177014606 as of today 11/18/24. If you receive any lettters in the next few days please disregard, it does take a few days to be removed from collections.


      Thanks,
      *****
      Customer Care 

    • Initial Complaint

      Date:11/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The parking arm was up and the ticket machine was offline when I entered a parking deck in downtown ******* last night. At the time of exit, the ** team tried to charge for a missing ticket charge of 200. I parked for 2 hours. A supervisor did eventually come out and tried to charge me 40 instead of the posted 20 dollars for event parking. I referenced my time of entrance so they could check cameras and instead ******, the supervisor, accused of me being a thief and entering the gate illegally. There was no malice and after further research, I have come to assume their system was offline. When those systems go offline, the arms automatically open and the ticket dispending machine will not provide a ticket. This is exactly what occurred in my case. I attempted to retrieve a ticket and that is also on camera. ****** again refused to hear my side of the story and simply walked away. I had to again call the attendant on the call box to come help instead of the gentleman on the property. I paid the 40 to leave the deck however that is double the amount posted for the event parking. .

      Business Response

      Date: 11/05/2024

      I have reached out to the customer needing more informaiton to assist with her request.

       

      ******,


      Thank you for contacting Sp+ Parking!


      We received the complaint you filed with the BBB. To better assist with your refund request I need the following: 


      Exact Location you parked: (we have multiple locations in *******)
      Order ID:  (if you received an email receipt)
      Date of transaction: (when the payment processed)  
      License Plate Number:
      Payment Type: Cash or Card
      If card the Card type and Last 4 of CC:
      Amount:  
      Copy of receipt if available:


      Thanks,
      *****
      Customer Care 

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/29 2024 I received a ticket invoice from SP+ parking for illegally parking in ********, ********. The time I was allegedly parked was at 11:42PM on 10/28 2024. At this time we were parked in a parking garage called Stable Car Parking Incorporated at **************************************. We were there for approximately 10 hours and paid $17 when leaving. The valet charged my Members 1st card and handed us back the card wrapped in the receipt with the keys. On 10/29 I went to Wegmans on ***************************************** for some grocery shopping. While I was there I received that parking ticket which stated I had overstayed my parking limit. The ticket was issued at 12:57PM on 10/29 2024. The ticket also said I was parked at 11:57PM on 10/28 2024 which I was not. As mentioned I was parked in the parking garage with receipt proof. The ticket in question is dated to the time I entered the parking garage. The employee there stated we have 24hr parking but wed be charged for the amount of time we stayed. We indeed did pay the parking fee and did not stay in the garage extra.

      Business Response

      Date: 11/05/2024

      *****,




      I apologize I was able to get the receipt to bring up. The receipt shows you paid for parking on the day before until that morning: 10/28/24 from 11:42PM until 10/29/24 at 9:51AM at a different parking facility. This notice was issued for non payment of parking on 10/29/24 12:57 at the *************** where you mentioned you were grocery shopping. This is a pay to park location. We voided this notice as a courtesy. Going forward you will need to pay when you park. 


      Thank you,
      *****
      Customer Care 

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/18/24 I dropped off my vehicle at approximately 2:09pm to utilize their valet parking service, I had a scheduled whale watching tour at ******* Locker Sport *************** Watching Tours. I l left my key with ***** ******* and assumed he moved and parked my vehicle. I returned to pick up my vehicle at approximately 5:15pm and paid cash $30 to ******* *********. Prior to dropping off my vehicle I had gone to ******* shopping center and had several bags in my car. When I left the parking structure and went straight home and unloaded my vehicle. I was missing all of my shopping bags from Under Armour and 1 item from the ****** store. Total merchandise stolen equaled approximately $320. My vehicle info: 2017 Honda Pilot license plate #*******, color is white.When I realized there were missing items I messaged the ***** ***** *** and they stated although they advertised this parking structure on their website, it is an independently owned business. They provided the name **** ***** ************** as the property manager for the parking structure. I tried calling but the number isn't valid. I went in person to the parking structure on 10/19/24 and obtained the names of the 2 attendants as they were working that day as well. **** ***** was onsite and I explained to him my situation. I asked for a valid phone number and if they had cameras. He refused to give me his phone number and did not answer my question regarding the cameras. While there **** went to an office and proceeded to sit in front of a computer, it appeared to me that he was reviewing the camera recordings but didn't actually tell me what he was doing. He stated my vehicle was parked and no theft occurred on the premises, that my items were probably stolen somewhere else. I asked for his manager's contact info and he gave me the following: ******** ****** **************. At this time I proceeded to the ******************************* and filed a police ***ort, case #********. I

      Business Response

      Date: 11/05/2024

      I have reached out to the customer asking for more information. I need the exact location she parked. I was unable to locate either manager she mentioned in her complaint on my end. I will follow up as soon as I get the  location.

       

       

      Thanks,

      *****

      Customer Care

      Business Response

      Date: 11/11/2024

      I sent a second request today 11/11/24 asking for the location. I need that information to move forward.

       

       

      Thanks,

      *****

      Customer Care 

    • Initial Complaint

      Date:10/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Demand letter from ********** ****** **************** LLP on Aug. 9th 2024 for a bogus parking citation from Jan. 4th 2023. I never received a citation from ************* or any correspondence from LGB&S until Aug. 9th 2024. I entered ********************* parking garage on Jan 4th at 5:16pm, which surveillance shows. I exited DFM parking approx 2 hours later which surveillance does not show. I entered the garage again on Jan25th approximately 5:00pm, which surveillance does not show and exited approx 2 hours later. The surveillance provided with citation shows me entering garage on Jan 4th and exiting on Jan 25th. My vehicle was not left in this garage overnight or multiple days. I followed all guidelines for public parking for ********************* public parking and never exceeded the 6 hour limit. It clearly reads towing enforced on their signs and my vehicle was not towed because it was not there for more than 2 hours on each day. I have disputed this citation by phone and email and continue to receive Demand letters for payment. I'll most likely end up just paying the ****** fine to put an end to it, but what a scam and how do they get away with it!!

      Business Response

      Date: 11/05/2024

      I apolgoize for any delay. I am working with our local management on a resolution and I will follow up as soon as possible. 

       

      Thank you,

      *****

      Customer Care 

      Business Response

      Date: 11/13/2024

      I have reached out to the customer twice requesting information to refund her. I have not  had any response. I need the following only the bolded fields. We cannot refund her without that information. 

      Name and Contact Number: ****** ******
      Parking Notice Number: 9274416769471165
      Transaction Date: 10/20/24
      Credit Card Type:
      Last 4 Digits of Credit Card:
      Credit Card Expiration Date:
      Amount of Refund: $161.00

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have parked at ************************************* twice and both times paid for parking ahead of time through ********** ticket system. Both times SP plus has sent me a violation months later even though I paid in full already

      Business Response

      Date: 10/23/2024

      Hello,

      Please provide the violaton number or vehicle license number that is in dispute.

      Thank you!

    • Initial Complaint

      Date:10/02/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am filing a formal complaint regarding an incorrect parking violation (Violation Number: ****************) issued to me by the parking enforcement company at the ***************************. Since August 2023, my son has been commuting daily from ******** to downtown *****, a routine that will continue for another three years. Either my wife or I drop him off and pick him up every single day.The violation claims that I arrived on September 6 at 5:44 AM and did not leave until September 10 at 8:06 AM. This is a completely false accusation. We drop our son off each morning and leave the station in less than a minute. Upon reviewing the pictures provided as supposed evidence, its obvious that this is a scam aimed at making people pay for violations they didnt commit. The image taken at 8:06 AM shows complete darkness, even though its daylight at that time. This fraudulent system is deliberately misleading and trying to take money from people in an illegal ****** is unacceptable that a "smart system" is being used to scam honest people, and I demand that this violation be revoked immediately. I also request an investigation into this companys practices, as they are clearly designed to exploit individuals with false claims.I trust the BBB will assist in addressing this scam and ensure that this companys unethical behavior is brought to light.Sincerely,

      Business Response

      Date: 10/02/2024

      Hello,

      We have voided the violation (please see attached). The facility is investigating what the issue was.  The *** readers should have recorded all entries and exits.

      Thank you

      Customer Answer

      Date: 10/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Zelicovich

    SP Plus Corporation is NOT a BBB Accredited Business.

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