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Business Profile

Radiology

Premier Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Premier Radiology's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Radiology has 11 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called Premier Radiology 6 times prior to the procedure to get preauthorization cost on diagnostic ****************** ultrasound as I was shopping around for affordable pricing. Never had routine Mammogram at no cost done and my first Mammogram had to be diagnostic. Premier Radiology confirmed I wouldn't be charged no more than $652.00. During procedure appointment I was informed I didn't have anything to worry about, no signs of breast cancer.I get a document in the mail stating we're undetermine if you have breast cancer as you have dense breast. My OBGYN nor Premier Radiology never went over these result, it is different being told you have nothing worry about and letter stating undetermine and I have continued pain and now $652.00 owed.I get a bill for $720.73. Immediately contact Premier Radiology but excessive long times, explained billed discrepancies, emailed **************************** several times, Premier Radiology unfortunately cannot dial out to contact you nor respond to email so I continue to dispute and requested to talk to Supervisor. I've attached a phone recording to the email that **************************** or backoffice claimed they couldn't listen to. I was offered 20% off $720.73. Inquired if you are willing to give % off can it be off preauthorizationamount $652. Meantime Premier Radiology put me on extensive hold times or ending up phone disconnects without an attempt.to be able to call me back or I was told they have to go by EOB or asked if I had proof which I forwarded proof but back office would claim they didn't receive it to be able to help me b/c no access to email. I get sent to collections while I disputing & sending proof. Unfortunately Collections is unable to provide an email address to be able to hear the recording attachment. Talked w/ Premier Radiology again to listen to recording I was told if I can provide revised EOB they could discount off $652.. My insurance is unable to provide revised EOB as it is now past 120 days to dispute event ***** I have documented calls with BCBS prior to confirm if Premier Radiology was in network which BCBS stated they were not at the time but Premier Radiology told me differently at the time and it is all on phone recordings and after the procedure I had contacted BCBS discussing the cost discrepancy and I was told cost comes from Premier Radiology.Need an email address I can email the phone recording as proof. Unable to attach the recording it exceeds BBB file limit.

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service 2/15/24 I was required to make a payment in order to have my CT scan done. The amount paid is $483 which my understanding was that was my portion do beyond health insurance. Made a phone call today to Premier radiology billing department and was told yes in fact you are correct you overpaid. But we have to send it in for review and it will take 30 to 45 days to see if this is a valid claim. They verified on the phone with me that it was valid but what they are telling me is that I may or may not get my money back . This is fraud. This is theft and I want my money back. I paid $483 but actually was only really supposed to pay *****.

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a mammogram at the Gallatin location 6/17/2022. Received a bill for 1141.94.I had a bone density test at the Gallatin location 7/1/2022. Received a bill for ****** Had another mammogram at the Greenhills location 9/20/2022. Received a bill for 1143.49.I had united health at the time and in network. One of the bills went into collections. I have talked to the insurance company numerous times and they have contacted them to tell them that they have filed it under the doctor and not Premier Radiology that was why it was denied. ***************** instructed them to refile. I myself have called more than 20 times and I get a foreign person every time and spend at least an hour explaining what is happening only to get the same answer. sending it to the back office for review and it should be resolved within 30 days. I have called the locations to ask for help. I have been to the Gallatin location and they gave me the same number to the billing and an email address. I had already emailed them and no response. **** and tired of having to spend time getting this resolved and not being able to speak to an american that can actually help me. Horrible customer service. I am about to have my lawyer get involved. If I have other options for my mammogram in the future I will never go back to Premier Radiology and have told all my clients what a horrible and frustrating experience this has been.

      Customer Answer

      Date: 02/23/2024

      I have not heard from Premier Radiology. No email or phone calls. Still waiting to get it resolved.

      *****************************

    • Initial Complaint

      Date:09/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Premier Radiology owes me a refund for overpayment for a date of service of 3/15/2023. I paid out of pocket and then my insurance paid.6/13 Premier Radiology billing office was contacted and they reviewed my claim and agreed they owed a refund. Refund process takes ***** business days for me to receive refund check in the mail and to contact them if not received by Aug 15.7/27 I contacted them to check on status and the rep confirmed it was being processed and to please allow the full ***** business day processing period.8/18 I contacted them because I had not received any refund check in the mail. They said they would expedite payment and this would take **** business days.8/20 I received a bill from Premier Radiology. I contacted them and discussed that I should be receiving a refund and not a bill. They told me to disregard the bill and my refund is still in process but could not tell me the check number.9/5 I contacted them because I had not received my refund and I was told the check was just mailed on Sept 1 and to give **** business days for mail to arrive.9/21 check was not received. In contacting them, I was told they would refund my original payment method credit card by the next day.9/22 credit not received. In contacting them they explained that the ***** days was for a review and now they are in a ***** day process in sending my check. If I didn't receive it they would expedite afterwards. I explained that they stated 1) refund had been mailed to me, 2) expedited service had already been started, and 3) I was told I would receive a credit card refund. The rep came back and said now it was further expedited and I should receive refund in 2 weeks.I do not think I will ever receive my refund. I receive not information other than to give them more time. I initiated reimbursement with a confirmation I would receive my refund and I am not going on 3 months with no more information then it's in process and to give them more time. Please Help.

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Premier Radiology owes me a refund for overpayment. (I paid out of pocket and then my insurance paid.) I have been inquiring since April on when I can expect funds. I was told that a check was cut in *** and that if I didn't receive it by June 19th to call. I called again around June 21st. Was told then that the check in *** was never cut, but they would get it requested right away. It is now July 7th, and a check still has not been received. At this point, I don't think that I will ever see my money. There has to be some type of law against this.

      Business Response

      Date: 08/15/2023

      Good morning,

      The patient's refund was issued on 7/10/2023 with check #******.

      Two voicemails were left for the patient to advise of this process and confirm receipt of the refund check, but no return calls have been received.
      A third voicemail was left today.

      If the refund check was not received, please contact me directly at ************. 

      Thank you,

      *********************
      Client Relations Partner

    • Initial Complaint

      Date:03/07/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a test there, I had to pay cash if I was going to have the test due to not working for two years due to a heart attack, so I had them quote me a cash price of ****** and confirmed the total amount twice before proceeding with the test. Paid the ****** on 07/08/2022 before services rendered.I paid for the test in full on the day of the test before the procedure the total quoted to me twice. They then started billing me for thousands over the quoted cash price. I have called them every time I have received a bill and told every time that it was taken care off. Then they just send another bill.I have always paid my bills and am fraudulently being billed and threatened with collections I am a heart patient and this is causing me added stress when I paid my bill in full before services Premier is also using ************************, LLC as their billing agent

      Customer Answer

      Date: 03/18/2023

      Yes

       

      i have heard from premier radiology ********* ********* and am satisfied with the resolution of my complaint 

       

      *****************************

      *************************

       

      Thank you

       

      Customer Answer

      Date: 03/20/2023

      Premier Radiology   settled my case satisfactory

       

       

       

      I submitted this same information last week on this form

       

      ***

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My urologist referred me to Premier Radiology for an ultrasound. The urology office had confirmed and I independently confirmed that Premier Radiology was "in-network" with my insurance company Cigna. Under my Cigna plan, basic radiology performed in-network is not subject to the deductible and at zero cost. That is the reason I chose to use Premier Radiology. Upon arriving at Premier Radiology, they also seemed to indicate that my insurance was covering the ultrasound. A different company named "MedSolutions" later billed Cigna for the ultrasound and it was billed, according to ***** as "professional services" and not radiology. Attempting to call "MedSolutions" seems to be impossible and the billing contacts for Premier Radiology all lead to a 3rd party overseas call center where the representatives don't understand health insurance, don't speak English well and are difficult to deal with. Cigna has been somewhat helpful but says Premier Radiology simply needs to resubmit the claim as radiology. I finally spoke to someone in ********* at Premier Radiology (which was a feat in and of itself) who then simply refers this mater back to their third party billing company. It as though no one that actually works at Premier Radiology has anything to do with claims or billing and has outsourced that to this overseas company which simply ignores or pretends they don't understand the problem. I would like the claim re-submitted as radiology so my insurance benefit pays it in full. This has taken way too much time to resolve.

    • Initial Complaint

      Date:11/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Dr sent in an order for a standard mammogram which was performed on 3/16/2022 at this facility using my **************** policy. Mammograms are considered preventative health care and are at no cost under the insurance plan I had at that time. I received a bill for $113.77 dated 9/6/2022. I called multiple times on 9/28/2022 to dispute the charges. I spoke with "*****" at 4:37pm. He stated this was being sent to the review team and I would be contacted. I never heard back and today received a final notice on collecting the past due balance. Again, mammograms were fully covered under my insurance plan and I have never had an issue with past imaging centers until this one.

    • Initial Complaint

      Date:11/02/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my account number is *********. Was billed for MRI of my head for $647.84. When I called to make payment the automated system said I only owed $343.26 I made a payment on 6/8 of $93.40 a payment on 6/10 of ******. I made a call to customer service on 8/12 to verify the remaining balance and the rep told me I owed $149.86. She told me after this payment I would have a zero balance. I paid that amount and was cleared of any outstanding balance. So I then received another bill for $304.58. I called again and went to the automated system. The system said I had a zero balance. I spoke again with a customer service rep, who was very nice and looked into this issue and assured me that I owed nothing. My mistake was not getting a letter of pay off. October 6th I received a letter from a collection agency saying I owe $304.58. This is very bad business practice that they would send me to collections when I verified with them a zero balance. I hate to go this route and file a complaint with the BBB on Premier Radiology because I feel that they have a very professional staff and customer service department.

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son had a xray on 4/28/22. Premier Radiology read the orders from the doctor wrong and did the wrong xray. On 5/3/22 he went back in for the correct xray and we were told no charge for 4/29/22 mistake they read orders from dr from 2021. Charges for that day dropped. I received 2 bills 2 invoice numbers 2 amounts. I have called, emailed faxed and have been told it would be corrected since May. Bow i an getting a collection notice for 4/29/22. I paid the 5/3/22 balance in full. I owe nothing. The collection attempt is a charge they stated would be cleared and from a bill that included 4/29/22 and 5/3/22 charges. After numerous attempts i can not get it corrected like they have said they would. I want it completely removed from my credit. **** corrected and proof of both in writing. The collection agency showing proof corrected. I included both bills 2 different accounts numbers. I paid the 5/3/22 bill proof attached. And email attached. I also faxed request. If needed i have proof of all. I have A+ credit and this should have never been able to get this far.

      Business Response

      Date: 10/13/2022

      Contact Name and Title: ***********************, CR Partner
      Contact Phone: ************
      Contact Email: ***************************************
      We are writing in response to the complaint received by Radiology Partners from your office dated October 4, 2022.

      This correspondence raised concerns by ************************* regarding a patient billing for radiology services provided to her son, *********************** on April 29, 2022 and May 3, 2022. Upon receipt of this complaint, we performed a detailed review of the patient account to investigate a balance sent to collections.

      For each service we provide, there is a technical component (performing the service) and a professional component (radiologist reviewing the images and dictating report). Many factors determine if we bill a service as a "split billing" (separate claims for technical and professional components) or as a "global billing" (technical and professional together as a single charge). One of these factors is how our contract is written with the insurance payor. This information is disclosed on documentation present and signed by the patient at time of service (attached).

      Regarding date of service April 29, 2022:
      1. patient was provided services. Technical component was billed from Premier Radiology and professional
      component was billed from MidState Radiology per contract.
      2. due to an error made at time of scheduling, the balance of this service was sent for adjustment.
      3. Adjustment was posted to the MidState Radiology claim, but was not posted to the Premier Radiology claim.
      4. The balance was sent to collections.

      Regarding date of service May 3, 2022:
      1. Patient returned for services. Technical component was billed from Premier Radiology and professional
      component was billed from MidState Radiology per contract.
      2. Insurance processed the MidState Radiology claim on 5/18/2022 leaving a patient responsibility of $55.50.
      Patient was sent a statement and payment has been made resolving this balance to zero.
      3. Insurance processed the Premier Radiology claim on 5/18/2022 leaving a patient responsibility of $98.37. Two
      statements were sent and no payment was made so the balance was referred to collections.

      Actions Taken:
      1. Account has been recalled and deleted from the collection agency on 10/11/2022.
      2. The balance for Premier Radiology date of service 4/29/2022 has been adjusted.
      3. A statement for the corrected balance was mailed to the responsible party on the account on 10/12/2022.
      4. Two attempts have been made to reach the patient's responsible party to discuss, but no calls have
      been returned as of now.

      Radiology Partners takes both the clinical and administrative experience of our patients very seriously. ******************** concerns are extremely important to us. Radiology Partners thanks you for bringing these patient complaints to our attention and providing us an opportunity to respond to and correct this patient's billing issues.

      If your office has any further questions or requires additional information or clarification in this matter, please contact me at ************** or ***************************************

      See Attachment/File: Response to TN AG for pt ****** ********

      Customer Answer

      Date: 10/15/2022

      ***Document Attached***
      I sent my reply and invoices dont show attached
      See Attachment/File: image

      Customer Answer

      Date: 10/15/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      ***** from Premiere Radiology and no supervisor of billing nor the billing department has called me as of today. The error by Premier Radiology has cost me time to come back and take a new xray since the Order was read wrong!! Now it has cost me a lot of time and the still have bot corrected the invoice or error. They have not called nor left a message. I am available all day to answer the call or return a call. The invoice ****** I paid for 5/3/22 they now sent a new bill dated 11/11/2022 invoice PMR754102 for same sate higher charges and no reflection of my payment. Seems like another scam. The service provide was a xray and they increased the price. I am attaching the bill i paid for and the new higher prices for the error to cover the error they did on 4/29. Scam and bad business with NO phone call or correction made.
      I expect a phone call at my number i provide on fax,email and phone. I expect my bill to be corrected and show paid in full since its PAID.
      See Attachment/File: image

      Business Response

      Date: 10/17/2022

      Good morning,
      I was able to connect with **** this morning and have provided her zero balance statements for date of service 4/29/2022 to her email.
      To summarize our conversation:
      The account has been recalled from collections and I have requested a letter be sent to her confirming this. This should be received within ***** business days. If not received, I have advised her to reach out to me.
      A statement was sent from Premier Radiology on 10/12/2022 for the technical portion of *****'s exam in the amount of $98.37
      Once payment of this balance is made, **** can contact me directly for a zero balance statement on this date of service.

      Please let me know if there is anything further that I can do to assist. My direct contact information again is ************ or ***************************************

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