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Business Profile

Real Estate Agents

Brookside Properties, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Brookside Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Brookside Properties, Inc. has 68 locations, listed below.

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    Customer Review Ratings

    1

    Average of 33 Customer Reviews

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    Review Details

    • Diannalyn G

      Date: 07/31/2024

      Diannalyn G

      Date: 07/31/2024

      The worse apartments to rent from . My balcony is falling apart and took out our balcony credit . You go on your residents portal annd they don't allow you to view your past history rent . Something's off about that . Also, they charge me 3 Different trash fees. Office not very helpful

      Brookside Properties, Inc.

      Date: 08/02/2024

      ** ********* which property are you residing at? I was unable to find your file in our database using the email and name provided. Thank you.

    • Kayla R

      Date: 07/15/2024

      I wish I didn’t have to give a star. They are terrible. Horrible company coming in buying out apartments and cheaply renovating them. Then increase the rent three times what it was. They are a joke! People are literally struggling bc of companies like brookside. It’s a shame! The apartments are not worth what they charge.

    • Deanna C

      Date: 07/10/2024

      I wish I didn't have to give one star. 60 days ago, submitted Intent to Vacate therefore now renewing my July 25th lease. Asked for Leasing office manager to forward new apts history ledger. He never did. Asked management to forward me the prorated rent for July with me vacating on July 13th. They never did. The last invoice included extras that went over my original rent. Therefore I went online to a site for managers to pro rate rent. I had a cashiers made for rent till July 13th, including building fee, pest control, sewer etc. I handed it to manager. Next day, a reminder that my rent was late. The next day, a brightly colored warning on my door stating that my rent was late and if I do not pay in full, they will begin eviction proceedings. Hence, I move July 13th. ****** **** **** have had way more than what they need from me since May. Apts are getting trashy with everyone's trash, stray cats everywhere, warped ceilings, soft floors and unanswered maintenance calls. And they want me to pay for the entire month of July. Absolutely not. I hope we go to court. I will be sending a letter to Brookside Properties, the Better Business Bureau and an attorney. This is unacceptable.

    • Angela A

      Date: 07/06/2024

      Angela A

      Date: 07/06/2024

      I live at this property for 4 years. Never late paying my rent. Never complaining. Management is like a revolving door. High crime. After completing my lease and not occupying the last 2 months, due to job transfer to another state, cleaned the apartment and turned in the keys. At the end of my lease. No DAMAGE. I am being charged $400. This stealing from tenants.

      Brookside Properties, Inc.

      Date: 07/08/2024

      We regret to see your dissatisfaction and are sad to see you go. Based on the final move out statement, $200 was for light bulbs, mini blinds, and drip plan replacement. The remaining $200 was for the final utilities from May 1st to June 24th. The community manager has only been there since the end of February so is unable to comment on previous management. The community manager is also unaware of any crime that has happened in the area.

    • Kimberly R

      Date: 05/16/2024

      Do yourself a favor and do not rent from this company! Brookside Apts in Louisville KY! Very unprofessional, the management changed hands 3x times in the year we were there. You pay for trash pickup and it never happens. Service calls go unanswered. We could not wait to move out, we gave over 90 days notice and they tried to bill us a months rent. We send them numerous emails, texts, letters and again another new management team and they took out any notices from exiting tenants and fraudulently tried to extort money out of people. Stay far away

    • Deeda H

      Date: 03/22/2024

      My experience was subpar. Wish I had read the reviews before engaging with them.Victoria is terrible! This company made me miss out on 2 job offers! I would not recommend them! I applied to this apartment community February 19, 2024.I was advised verbally on numerous occasions I was approved. I have proof of a communication exchange where Victoria in summary said “welcome to our property”and be on the look out for a lease agreement in my email. This was 3/05. Upon further follow up, I reached out on February 29, 2024 and was advised upper management was reviewing I was advised nothing more on this per my continued follow up on my approval. In an attempt to help expedite this process, I reached out to Brookside Properties Corporate office in Tennessee to try and narrow down the delay in processing my application.I was advised by cooperate that they have nothing to do with processing or approving prospective tenants and to contact the apartment in which I am applying for as they advised status and handle applications. I was told by Victoria (property manager)verbally on March 7, 2024 that she was now waiting on my “additional” funds document, which I had already uploaded in their portal when I applied.I reminded them an official approval or denial was needing promptly as this is a time sensitive & reminded him that I was to have a signed lease by April 24, 2024.Bryson is new as I was advised.Victoria said these townhomes go fairly quick & do not last long.I called & spoke to Bryson on March 11, 2024 & advised I would be traveling there. Bryson confirmed they would see me tomorrow. 3/12/24 I walk into the office/Sova Apartments at ***** *********, Louisville, KY 40245 and spoke with Victoria. Only then did Victoria mention I needed recent proof of pymt on an old debt. I emailed it to her. Once again my apartment away and like to collect application fees and discriminate.There was an incident that took place over the phone that I can’t mention here for legal purposes.

    • shakeara w

      Date: 02/13/2024

      I lived in one of the properties called Nora 700 Zorn Ave
      Louisville, KY 40206. They refused to put a lock on my door. I pleaded for over a year and a half nothing anyone could walk straight into my unit they cut a old broom sick and give me that to place at my door and my $1200 apartment. They also fixed nothing and my apartment flooded for over a year. so they have mold everywhere. I had to call the city and finally got something taken care of but two years of asking and paying my rent that went up ! just for them to fix nothing have thugs smoke weed and pull guns on us when we enter the building. on top of my car and other people cars where broken into and was told sorry we don't have camera. I was told they didn't wont to get camera because if people car are broken into they didn't wont to deal with that. THEY ALSO FORCED ME TO ME INTO AN UNFINISHED UNIT WITH THREAT THEY WOULD GIVE MY UNIT AWAY AFTER EVERYTHING WAS ALREADY PAID IF I DIDNT MOVE IN EARLY AND PLACE ME ON THE WAITLIST. SO I MOVED IN ON MARCH THE 17th paid full rent just to turn around and pay it again nothing was ever prorated. i have picture and email and a nice ****** review. I called the the owner and Nashville to be hung up on and they are very nasty and I will be calling the city again because I'm still finding mold.

    • Kristina M

      Date: 01/05/2024

      Terrible place to live. They have no compassion at all. They’re sneaky and do underhanded things. Who charges 4x the rent for you to move because you’re unhappy and would rather end the relationship. I will NEVER rent from them again.

    • Lexi G

      Date: 12/30/2023

      Please Dont move to Fitzroy in Lebanon TN
      THEIR WALLS ARE THIN!!! The managment *****! They are far from luxury apartments. Borderline over priced trailer homes

    • David H

      Date: 08/17/2023

      My mom moved in here. Biggest regret ever. They have false advertising on their website. They say it’s a gated community, but the gates are broke. The grills are broke. They say the best place in Lexington. They say apartments are renovated. None of this is true. They won’t answer my calls. Even to corporate. The ceiling fell down in her apartment and has not been fixed. She had to use all of her towels to clean it up. Not one bit of help from the property. The pool is dirty. The steps outside are rusted to the point that I don’t feel comfortable walking on them. There is trash all over the property. It’s just a nasty place. And for $1600 a month we deserve better. Next step is to call Lexington code enforcement. Any help from the BBB would be great. Thanks.

    Brookside Properties, Inc. is NOT a BBB Accredited Business.

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