Business Profile

Home Builders

D.R. Horton America's Builder

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

This profile includes complaints for D.R. Horton America's Builder's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,079 total complaints in the last 3 years.
239 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I recently bought a home built by Dr ********************** here in ********* **. There have been nothing but problems since then. The yard floods all the time, due to poor grading and dirt washing from yard to yard. They sent a tub guy out to try to fix a window. My walls had cracks in them 3 months after being here. The warranty guy tries to cover things up left and right. There was also a outlet that was cover up with dry wall. This could have easily burnt down the house. I am a disabled veteran and truly feel I am being treated poorly due to that.
Business Response
Date: 08/18/2022
We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to address the matter. Regarding the windows, one has been fixed and a second is planned to have the framing replaced to facilitate proper repair. The outlet concern was immediately resolved. The drainage concern has been previously addressed twice and we are waiting for materials and supplies to be available to make a permanent solution. A meeting with the customer is scheduled to review plans for his yard.
Customer Answer
Date: 08/21/2022
Complaint: 17717961

I am rejecting this response because:
The neighbors and I have had multiple private companies and the state come out and look at the yards, and all have said the products are readily available. This is just another attempt by DR *********************** crappy staff trying to s**** people over because of the price to fix it. Attached is just one of the companies quotes on what they would charge to fix it as well as their recommendations. I honestly dont see anything getting resolved at the meeting taking place Friday, because I know both ***** and ******* will be there. Both of these guys have been extremely rude and very unprofessional in all my dealings with them.

Regards,

*************************
Business Response
Date: 08/31/2022
The division customer care team had a very productive meeting at the customers home and resolved some items during that visit. Three items remain open: 1)back yard will be addressed in the fall; 2) replace a window that is currently on order; and 3) replace the island top to alleviate a bow. D.R. Horton remains committed to ensuring all of the customers concerns are appropriately resolved.
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a new DR ********************** home right when the pandemic was starting to get bad - settlement March 2020. During the pre-walkthrough we found that our upstairs hallway was creaking aka squeaking and the construction manager agreed it was worse than what is acceptable. He wrote it down & promised to fix it. We have been working with DRH ever since including VP of construction and a VP in ******* who guaranteed they would fix it. Over the last 2 1/2 years theyve come 6 times w/no success. They realized there is a structural *************** no inexpensive way to fix it; not only the creaking but our stairs are pulling away from the *********** 3rd floor is visibly flexing. Suddenly, their warranty **** stopped working with us earlier this ********** wants all correspondence through their lawyers. My lawyer has contacted them with no response, and no ones been out to fix it since. So I have been paying another builder to hurry & figure out how to fix it but the blueprints are copyrighted, so I cant make copies of my own homes (model only) blueprints. I think that should be illegal but apparently its not despite the info act & right to know law.This is supposed to be a luxury community & many homes have cracked foundations, roofs that look like theyre going to collapse (I had roof damage that I was forced to pay out-of-pocket for in addition to my main complaint) and many more issues; creaking happens in many new DRH homes. Although all the houses are built, the developer is not finished. Before the *************** get any escrow money they need to fix the problems with our homes. Also they have 1, 2, and *************************************************************************************** their budget for warranty issues.Theres a FB group called DR ********************** shoddy construction w/complaints all across the country; DRH shouldnt be able to get away with taking our hard earned $. Look at the lawsuits theyre facing & yet our govt lets them continue!
Business Response
Date: 08/25/2022
We appreciate the customer making us aware of their concern. D.R. Hortons attorney has communicated with the customers attorney regarding this matter.

The customer originally closed escrow on the home March 25, 2020 and the warranty for workmanship and materials has ended. No structural defects have been found with the customers home nor are there any open warranty requests. Accordingly, there are no warrantable actions required for this matter.
Customer Answer
Date: 08/26/2022
Complaint: 17714536

I am rejecting this response because:
I can provide evidence that my issue is not fixed and the issue is not resolved from a legal matter.
Please let me know what documentation you need in regards to this matter.
Regards,

***********************
Business Response
Date: 09/01/2022
D.R. Horton is waiting to receive and review a report from the customers recent inspection of the home. Appropriate next steps will be determined after that review is completed.
Customer Answer
Date: 09/01/2022
Complaint: 17714536

I am rejecting this response because:
Since you need a response in 6 days, please note that Im waiting for the 3rd party company I was forced to hire with money out of my own pocket to document what I was verbally told. That said, the burden of proof should be on DR *********************** not the buyer when my husband found the issue pre-walkthrough before settlement and its not fixed despite their efforts.
Also, ***************************** from DRHs warranty department told me that she saw some emails going back and forth internally (involved ***********************) and the issue was turning out to be more complex than originally thought.
As soon as I have it in writing, I will ensure DRH gets a copy. However, the process could be sped up if DRH would be transparent and talk to the 3rd party builder I hired and his structural engineer.
Thank you,
***********************
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In august of 2021, my warranty claim for my defective floors was approved. After many attempts on my part, being ignored, screamed at, and treated like I didnt matter, the company has still not repaired the warrantied floors. I have boxes of flooring sitting in my garage for 8 months now. They were dropped off by the contractor but theyve never returned. For the amount of money I have spent on my home, I should not have defective flooring. It is covered under my clearly documented warranty and I wish to have the floors repaired.
Business Response
Date: 08/24/2022
We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to address the matter. A material inspection by our tile contractor is scheduled for September 7. After that inspection is completed we can confirm the timeline for completing the work.
Customer Answer
Date: 08/25/2022
Complaint: 17703788

I am rejecting this response because: I appreciate the actions taken thus far. I will consider the matter closed with the actual repairs are completed.

Regards,

***************************
Business Response
Date: 09/01/2022
We have worked with the customer to schedule September 7 for the tile to be inspected. Any appropriate next steps will be determined after that inspection takes place. D.R. Horton will ensure all required work is completed.
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been under contract for a new build since Feb 17th. Projected closing date was June 16, 2022. We finally got a closing date of July 27, 2022 at 10am. Our 1st walkthrough July 22nd at 9am. We get their and our yard is dug up and our sales agent never told us it was an issue. The Superintendent over the community tells me its fixed and waiting for the landscaper to come and things would be good. I believed them all. July 26th at 2pm for our final walkthrough the builder failed the inspection and never told me an inspection was needed and they did not even have the Certificate of occupancy 20hrs prior to closing. I had to scramble and find somewhere to live with my children because I only had my Airbnb untold July 28th. I asked she builder to pay for my Airbnb until the issues was fixed. He told me his manager gave him the approval of $1400 and that was it. We still havent closed because they failed the inspection for the 2nd time is three weeks. As of Aug 11, 2022 we still have no closing date and the issue is not fixed. The builder is waiting on bigger equipment from the plumber.
Business Response
Date: 08/25/2022
We appreciate the customer making us aware of their concern. A division representative has reached out to the customer to assist with the matter. The customer has closed on the home and moved in. This concern has been resolved.
Customer Answer
Date: 08/25/2022
Complaint: 17703508

I am rejecting this response because:

Regards,

*************************
Customer Answer
Date: 08/25/2022
Complaint: 17703508

I am rejecting this response because: I submitted my Airbnb receipts that were asked to be submitted and I was given a check for $1400 due to D.R.Horton failing an inspection 20hrs prior to closing that I knew nothing about. My family and I had no where to live. The inspection was failed twice. My Airbnb from July 27th- August 18th was not $1400.

Regards,

*************************
Business Response
Date: 09/01/2022
Unforeseen construction delays can, and do, occur. These items are outside the control of D.R. Horton. We provided the customer with a credit of $1,400 to help offset a portion of her costs associated with the delay. This amount was acknowledged in the customers original BBB complaint and receipt of the amount was acknowledged in the rejection to our original response. We have closed this case.
Initial Complaint
Date:08/15/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, my husban and I were in the process of purchasing a home with the builder which was supposed to be delivered in April and the house is still not completed. We had to do a bank statement loans/ morgage and we quoted an interest rate of 4.5%but since then the interest has more than doubled. Recently advise the builder that I lost my job and they refuse to refund us our **** deposit claiming we still qualify. Even though, our monthly mortgage will be around $3600, we cant afford that on 1 salary. They refuse to compromise. Furthermore they have lowered the price of the house by 30K and another buyer on the property and they refused to give us our refund. that is bad business and extremely bad customer service. They tell you what you want to hear at the beginning to get you to buy and then its another story. We should be in titled to receive a refunded as well since recently I lost my job. They just want to make a quick buck and have no morals as a company. They could be the largest builders but certainly the worst went it come to service.I definitely would not recommend to anyone
Business Response
Date: 08/16/2022
We appreciate the customer making us aware of their concern. A division representative has reached out to the customer to assist with the matter. The ******* money deposit was retained in accordance with the terms of the purchase agreement signed by the customer.
Customer Answer
Date: 08/22/2022
Complaint: 17698229

I am rejecting this response because:
A representative from the company has reach out trying to justify why they are choosing to keep our deposit. Apparently
me loosing my job is unfortunate but does not qualify me to obtain my deposit back.
my position remains the same as they are not a truthful builder and the quality of the product
is basic. They may be one of the biggest builders in America but its just a slogan in there case as the customer service
and quality is greatly lacking.

Regards,

***************************
Business Response
Date: 08/23/2022
We are sorry to hear that Mrs.********* ********** ended. The loan qualification was not dependent upon her ********** and the ******* money deposit was retained in accordance with the terms of sales contract. To help our customer, we will proceed with refunding the ******* money deposit.
Customer Answer
Date: 09/08/2022
Complaint: 17698229

I am rejecting this response because:
Unfortunately, a company representative called me and made it clear that they had no intentions of refunding me my 5K deposit despite the fact that I lost my job because according to them, even though our family budget would not allow it, on paper they feel justified.
I desire to continue with the complaint in order for others not to fall in the same trap and make a judicious choice.
Regards,

***************************
Business Response
Date: 09/14/2022
Our team in *************** has approved the refund of the customers deposit and it is in process. This was communicated to the customer and she should be receiving it soon.
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am closed on a home in March of 2021 and noticed every time it rains how water gets in between my house and the neighbors. A big puddle of water of approximately ***** feet is made everything time I rain and did not dry for days or maybe weeks if I was lucky enough not to have rain again. I filed multiple claims during my first year and I was told the same thing (nothing is wrong). They have tried to correct the issue by installing a drain by the sidewalk which does helps but does not correct the issue as it still persist. Because of this my grass is so muddy that you can not walk in the affected area and look like a swap and so nasty looking. I am having trouble getting something that should have been fixed since I moved in last year but I am getting the runaround by ********************* and the warranty company. Ever since I moved to my new home I brought to their attention that water gets stuck between my house and my neighbors and creates a puddle of water and fungus looking surface and does not dry. According to the warranty you guys will not do anything unless water gets stuck there for over 48 hrs which it does, that area does not dry at all. I contacted a company and I was advised that a French drain needs to be install to correct the issue, you guys installed a drain at the end of the grass (by side walk) and it does help but does not correct the issue. I am giving you a formal complaint and will wait reasonable time to hear back from you before taking this to other matters. I will like to take care this as soon as possible so please have someone with the authority or willingness to resolve this contact me.
Business Response
Date: 08/24/2022
We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and has scheduled a regrade for August 26.
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We closed on our DR ********************** home on 9/30/21. After moving in, we began noticing several issues & contacted the warranty department. I hired Optimum Home Inspections LLC in April 2022 and submitted several claims to the warranty department. Some of my issues were addressed, others were not. For example, the inspection revealed my backyard is actually sloped toward my house & not away from it. Whenever it rained or the kids played in a "kiddie" pool, several inches of water pooled within a few feet from my back sliding door where the concrete patio ended. DR ********************** Warranty refused to address this issue so I purchased & installed my own sod on top of the grass to resolve the standing water issue. I still have flooding on the side of my house where I keep my trash cans so I dug a small trench to drain the water. We noticed the carpet in the master bedroom becoming raised in two areas & feels "bouncy" when standing on it. I submitted a warranty request, today men came out to pull back the carpeting & padding to take a look. The subfloors were secured by nails only & some of the nails were popping up causing the wood to loosen & raise up at the joints. The men hammered in the loosened nails & planed the wood before putting back the padding and carpet. I asked if they could fix another area in the loft but I was told to submit another request. I sent the request & was denied by the warranty department stating "Our policy for sub floor repairs is that it is a one time repair & all rooms must be identified before the work begins." Due to the shoddy work, this subfloor issue will worsen. I have no choice but to repair the subfloor myself. A warranty request was sent for a corbel coming off the front of the house, as of today, no arrangements have been made to repair it before it completely falls off. An upstairs bedroom window is damaged on the outside, a window installer looked at it and stated it looks like damage from a shingle that claim was denied too.
Business Response
Date: 08/18/2022
We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to address the matter.
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dr **********************'s team (***********************************, ****** ***********************, *********************, ********************************************************* has failed to fix a water leak issue. Ticket no ****** was reported on Jan22nd 2020 (4 months after moving into our newly constructed house). In spite of our follow **** its not resolved till date.In Jan 2020, we have noticed a bulge in the baseboard adjacent to the shower enclosure (master bathroom). 2 weeks back (July 26th, 2022) we noticed water lying on the floor outside the shower enclosure. Also, the ceiling of the living room (right below the master bathroom) had water marks. Pictures are attached. We have immediately escalated this to the Dr ********************** team (*************, *********************************************************.4 inspections have been done in the span of 11 days. During the inspections, the following were noticed:a. Underneath the seat of the shower bench (in master bathroom), silicone/caulking sealing was not done. The gap was enough for the water to pass all the way through the living room ceiling (underneath the master bath room). b. Gallons of water have leaked from the ceiling. c. Mold/ mildew was detected when the baseboard was removed. Videos will be provided upon request.These issues pose a threat to the health of my kids and my parents. We have requested for the air quality in the house to be checked for mold spores. But the team disregarded our requests. Dr ********************** neglected our complaint (ticket no ****** ) for 2.5 years. Even now when the situation is grave due to the mold and damage to our property, Dr **********************s team is not trying to get this resolved asap.
Business Response
Date: 08/19/2022
We appreciate the customer making us aware of their concern. The customer originally closed escrow on his home September 12, 2019. July 2022 the customer emailed D.R. Horton regarding a recurring concern with leaking in the master bath. August 2022 an inspection of the bath was made by our vendor partner who found no issues with materials or workmanship. Two items were found to be potential causes for the water leak damage: 1) buildup of calcium deposits within the shower; 2)lack of caulking maintenance. Both items are considered to be homeowner maintenance and are the responsibility of the customer.

As the home warranty has expired (except for major structural defects) and no defects in materials or workmanship were found, the request is respectfully denied, and this matter is now considered closed.
Customer Answer
Date: 08/22/2022
Complaint: 17685568

I am rejecting this response because:
I have opened a ticket (Ticket no 944318) on August 23rd 2020 (before the expiration of the 1 year warranty), about the issue 'Bulge in the baseboard outside the shower enclosure, mold seen in master bathroom'. Attached is the email confirmation I received.
Dr ********************** representative ******************* followed up on this issue in April 2021 (almost 8 months after reporting the issue). Later another Dr ********************** representative *************************** followed up on this issue in Nov 2021 (7 months from prior follow up) and mentioned that another DR ********************** representative ***** will look into this. Unfortunately none of them have looked into this issue. Please find the email follow-*** from ******************* and *************************** attached.
I am surprised to see the DR **********************'s response saying that I have reported this issue only in July 2022. Not sure why DR **********************'s team is providing false information. We can provide additional information if required.
Had the DR **********************'s team worked on this issue in timely manner, we wouldn't be in this stressful situation.
Regards,

*************************
Business Response
Date: 09/01/2022
The customer was sent an email November 19, 2021 stating the warranty ticket addressing the baseboard concern was being closed. The customer did not reply to that email indicating to D.R.Horton that he was in agreement that the items in that email had been resolved.

Inspection of the shower leak indicated deficiencies in homeowner maintenance, 1) buildup of calcium deposits within the shower; and 2) lack of caulking maintenance, which appear to have contributed to the baseboard concern.

The customer did not re-address the baseboard concern until after the warranty period expired.

For those reasons, D.R. Horton respectfully declines this request for mold remediation.
Customer Answer
Date: 09/01/2022
Complaint: 17685568

I am rejecting this response because:
Outrageous! The last email conversation regarding this master shower water leak issue occurred on Nov 10th 2021 with Customer care representative, ***************************, and the update given was that another representative, ***************************, would be taking over this issue. Attached is the email conversation with ***************************. This issue is clearly stated as an open issue!!! And I am surprised to know that the ticket was silently closed on Nov 19th 2021 without confirmation from the customer that issue was resolved? No work order was ever created to address this issue nor I did confirm with DrHorton that this issue's resolved. This issue was reported well within the 1 year warranty period and DrHorton due to their sheer negligence, failed to inspect or resolve this issue in a timely manner.

Regards,

*************************
Initial Complaint
Date:08/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We closed on our home on June 30th 2022. Their were several things wrong with the home that warranty and superintendent would not resolve. First the exterior paint was not finished and it looks like raw **** stucco. The model home had totally different things that were supposed to be included with our home but due to supply shortages we received much cheaper products that dont even look right. At our walk thru their was no jacuzzi tub installed, they installed it before closing but it is not the right one and the faucet is put into the drywall causing water damage, it looks nothing like the jacuzzi that should have came with the home that had the faucet attached to the tub. We were supposed to have quartz countertops in all the bathrooms and we got porcelin looking countertops instead. The bathroom vanity lighting is not centered and moved to the left and right. Asking for assistance is like talking to the wall. Im hoping DR ********************** corporate will assist me in getting these issues resolved.
Business Response
Date: 08/16/2022
We thank the customer for bringing these concerns to our attention. The home was completed consistent with the sales contract signed by the customer and no further action is required.
Initial Complaint
Date:08/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Had to purchase filtration system due to water being yellow/green in color and smelling like sewage. After DR ********************** decided to build town homes, TOHO water company had 20 trucks out, looking like they are pumping out sewage due to smell. Nothing was ever sent to the residents. Called TOHO out, they stated it could possibly be sewage and they will flush out. (My family was drinking and bathing in this!)- Forgot to install regulator on retention pond - Still have not fixed all action items from initial walk through back on 3/18/22 - Had to do virtual tour do to relocating. Was told our house was next to their beautiful amenity center. I was never told it was not built yet. Every time I talk to the *******, it'll be done in 3 to 4 weeks. It's been a year and they are moving at a snails pace to put it kindly. One of the reasons we got excited about the amenity center was an amphitheater being built. 2 months ago, ******* states he's not sure he can build it. Amphitheater has been removed from amenities, Again No notification to residents.- Cost me several thousand's of dollars due to me moving down in August for a home that we were told would be built September/October. In October, they said November, November they said January, January they said February. Finally moved in on 3/18/22. Their miss information resulted in not being able to plan properly. The lead contractor believes they cancelled the contract for windows with one company to go with another which is why it took too long. They never said anything.Worst part is the customer service. When you talk to a service representative or manager, they talk to you like you are trash. The company culture is more of one Herding Cattle than one that is building homes for people to live.Their miss information has cost me in excess of $16,000 (My filtration system should be their responsibility), they put my family at risk, and still have not finished what they are suppose to finish.
Business Response
Date: 08/16/2022
We appreciate the customer making us aware of their concern. A division representative has reached out to the customer to assist with the matter.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

D.R. Horton America's Builder is NOT a BBB Accredited Business.