Business Profile

Home Builders

D.R. Horton America's Builder

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for D.R. Horton America's Builder's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,083 total complaints in the last 3 years.
240 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into my home in February of this year (2022) and have had multiple issues and have not received responses in regards to addressing them. This morning we woke up to a leak in our roof after a monsoon rain in one of our guest bedrooms. I have tried calling our local office but have not received a response.Since we did our initial walk through, our sliding glass door does not close properly, our AC and insulation need to be looked at and we were told we would have tile flooring in our front room and that it would be installed after we moved into the home with a time frame of 4-6 weeks and it still has not been take care of. We have tried calling multiple times to have these issues resolved but continue to be given phone numbers to call and never receive an answer or response.
Business Response
Date: 08/18/2022
We appreciate the customer making us aware of their concern. The division customer care team has reached out to the customer and is awaiting a reply to proceed with scheduling the necessary work.
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have constant communication issue with DR *********************** We are at our 11 month warranty claim time and its been a complete waste of time and energy. They want to put a bandaid on issues that need repaired. For one, our shower upstairs started leaking because of the flex in the floor of shower. Their fix was to put foam under the shower and blocking. Low and behold it is again flexing and they want to do the same fix as before. We explained we wanted a guarantee on their so called fix that once it messes up again, it will be covered under warranty. Its been an overall disappointment dealing with this company. They have horrible construction practices and even worse customer support.
Business Response
Date: 08/10/2022
We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to address the matter.

Thank you
Customer Answer
Date: 08/10/2022
Complaint: 17671718

I am rejecting this response because:nobody has contacted me from corporate nor the local division.

Regards,

*******************************
Business Response
Date: 08/18/2022
The division customer care team is in communication with the customer and is actively working to address the matter. The customer has confirmed that he is now satisfied with the work being completed.
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently bought a DRHorton house in ********************* addition.From day one we have had issues.Many things were not complete at final walkthrough but were promised to be fixed so we could get moved in. They are still no addressed. All our door framing and trim work is riddled with visible nail holes and damaged wood. It looks like a inexperienced armature completed all our woodwork. Its Embarrassing. The excuse we are given my the company is, we just use cheap wood, or that is just this it is. However, I have never in my life seen trim work in a new how full Of holes and dents. You can still read the wording on the floor trim cause it was never primed and painted properly. Trim and door frames and filled by the floor with caulk instead of properly cutting the right lengths. Its almost comical how bad it is and how they refuse to fix it. The wall paint is not only a different color from our contract but such a cheap quality that you cant even wipe the walls without it rubbing off. Exhaust fans were all installed improperly. Exterior paint was touched up with the wrong colors and they have yet to fix that. So our house is cosmetically a disaster. Dishwasher installed crooked. Backyard doesnt Drain. we are in a drought warning, yet we have a mud pit in our back yard. Obviously that means a drainage issue? ******************* is a mess. No one knows what the other is doing and nothing gets fixed. Just a bandaid over a bad job to begin with. Promises of fixes that dont ever come.
Business Response
Date: 08/11/2022
We appreciate the customer making us aware of their concern. An area manager met with the customer a week ago and the division care team is actively working to address the current work orders.
Customer Answer
Date: 09/14/2022
Complaint: 17669243

I am rejecting this response because:

I am writing you to let You know although dr ********************** did make attempts To fix some issues. They are still Not satisfactory and several other issues are still Not resolved.

Regards,

*****************************
Business Response
Date: 09/19/2022
The division customer care team is in communication with the customer and completed the work noted on the complaint. We will continue to work with the customer if new concerns are identified.
Customer Answer
Date: 09/19/2022
Complaint: 17669243

I am rejecting this response because:
work completed is still subpar and several items are still not complete. We continue to find more and more issues and flaws.

Regards,

*****************************
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been after DR ********************** to replace a tree that they have killed by doing irreparable damage to the root system. This is according to their arborist. The tree is a live oak and, as far as I know, is protected by SC. I purchased the house prior to the construction damage to the tree and want ********************** to replace it with a mature healthy tree as it was prior to construction. Ive been trying to resolve this for over a year, originally with the construction manager and now their warrantee person. The damage to the tree was irresponsible and they need to be held accountable.
Business Response
Date: 08/09/2022
We appreciate the customer making us aware of their concern. The permit to remove the tree was received on yesterday, 8/8/2022.The divisions customer care team is currently awaiting a response from the ************************** to advise if they are going to require a tree by caliper dimensions, type etc.before moving forward.

Thank you
Customer Answer
Date: 08/29/2022
Complaint: 17661806

I am rejecting this response because:
Complaint has not yet been resolved. DR Horton has responded but no action has taken place.
Regards,

***********************
Business Response
Date: 08/31/2022
The tree on the customers property is scheduled to be removed September 2. After reaching out to the *** for two months and receiving no response, we are proceeding consistent with the permit obtained from the ****************.
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved in on 4/29 and was supposed to have an inspection a week after to show them of things that we found issues with. We didnt get our inspection for more than 30 days and to this date still have not had all the issues resolved. During this time we have more issue come to light. And we have contacted the building supervisor multiple times. No response. Contacted the person that sold us the house and they said our building supervisor changed. So we contacted them and they said that we had to go through the original building supervisor and not him. We contacted the building supervisor two more times. No response. There is a community ******** page and we have noticed that this is a major issue with this company. Bad work, bad material and no one willing to help like they promise during buying process. They also laid our sod and it looks horrible and has gaps everywhere and is dying even watering like they said. One of the trees they planted died 2 days later and no replacement even though they said its guaranteed for a year. We need help with getting all these issues resolved and have exhausted all options to work with this company. This company needs to be held accountable for their lack of actions when providing such a poor product.
Business Response
Date: 08/10/2022
We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to address the matter.
Customer Answer
Date: 08/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DR ********************** in ******* ** refuses to fix a warranty issue on a home I bought from them in July of 2021. The hvac is leaking in the interior, ceiling vents and mold is growing inside the home. I reported this at least three times since August of 2021. It has never been repaired. The issue appears to be shoddy workmanship in regards to insulation that DR ********************** neglected when building the home. It is also leaking from the pvc tubing in the interior unit closet. I am very unhappy as the mold is possibly doing harm to my health and my wife and children. I am also a disability veteran with service connected allergies. I have copies of all correspondence with DR **********************.
Business Response
Date: 08/10/2022
We appreciate the customer making us aware of their concern. The customer received an email on 8/1/2022 assuring him we will be resolving the his request. The vendor and division customer care representative are awaiting his response to scheduling the appointment for repairs.
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a new home from D.R. Horton just over 2 years ago. We are only there part time so we have not always been there to see any issues. There have been a number of issues with the house and most have been satisfactorily resolved. One that has not is an outside light on one side of the garage. It wasnt working and they came out and got it working but it only worked for about 2 weeks. We have been gone for a number of months so we couldnt deal with it. We had an electrician come out to fix it and he told us the fixture was defective and could be a fire hazard. I contacted D.R. Hortons warranty department and they said since it was a model it was sold as is and they have no responsibility. We find it hard to believe that they have no responsibility for a defective part that could be a fire hazard.
Business Response
Date: 08/08/2022
As part of the purchase agreement, the customer signed the Model Home Addendum, which states the home being purchased is in AS IScondition. As such, it is the customers responsibility, under contract of the home, to replace any light fixtures that do not work.
Customer Answer
Date: 08/08/2022
Complaint: 17652831

I am rejecting this response because: I find it hard to believe that something that can be considered a fire hazard is accept as is. We clearly did not know that it was a fire hazard when we purchased the property.

Regards,

***************************
Business Response
Date: 08/09/2022
We have reviewed the customers comments and our original response stands. We have nothing to add.
Customer Answer
Date: 08/09/2022
Complaint: 17652831

I am rejecting this response because:
We recognize that DR ********************** chooses not to do anything and not stand behind their product. Since they will not take responsibility, we will just right a review of their service and post it online. We will also let anyone that we know that we dont recommend buying a home from DR ********************** and we would certainly not buy another one from them.

Regards,

***************************
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new home construction from DR ********************** and closed August 2021. Besides the awful experience while waiting for house to be completed, due to what I was told supply issues and having house pushed back over 6 months to be finished. I am still waiting on warranty claims from our final walk through to be completed. Examples: AC Airflow within house which I am now seeing white mold build up (this can lead to health related issues), lack of front/backyard drainage that leaves yard like a swamp, window replacement, cracked driveway, sliding door lock hinge, just to name a few. For a company that boosts about being ********* Builder and its 2022 earnings, they are not taking responsibility in the commitment to the homeowners. I understand issues will arise with new construction homes but skipping corners or not following through on home repairs is unacceptable. Buying a house, especially in this current market, should be enjoyable and homeowners should not have to experience this lack accountability for fixes that need to be taken care of. I have went through the appropriate channels and submitted warranty requests to only get the run around. They have fixed some of the issues I have had since moving into home but seem to be only quick fixes or a short term solution. Example with AC they had company blow more insulation in attic to help with hotter rooms, which has not made a difference. I am not asking for much. I just want the issues found to be resolved and not jerked around. I am going on my 1st year of ownership and will soon lose out on filing warranty claims which seems to be what they are hoping for to not take any responsibility for the mistakes made when building home. Worst part about everything is I have called the corporate office in ********, ** and sent emails to the Division ********** **************************** Still waiting to claims to be resolved.
Business Response
Date: 08/09/2022
We appreciate the customer making us aware of their concern. A division representative has reached out to the customer to assist with the matter.
Initial Complaint
Date:08/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased out home 10/28/2020 with Dr. *********************** We requested a walk-through to address the warranty issues that needed to be corrected prior to our 1 year warranty expiring. As instructed, I put in a service request on 10/14/22 for a walk thru. When I did not receive a response, I requested one again on 10/22/20, and we had *** come out to do our walk through 10/25/20...STILL WITHIN our 1 year period to report any issues. There were several issues which took many texts, calls and emails to get addressed. However, we still cannot get the last two warranty issues addressed. I have documented emails to both *** Agromante and *************************** at Dr. *********************** as well as 21 seperate text communications spanning from 10/22/21 thru 7/6/22 with *** where our warranty issues are acknowledged as ligitimate warranty issues and told that we will have them resolved...but nothing ever happens. We have a mirror in our master bath that was never sealed correctly and has terrible black edge, and 4 lights that need replaced. My last two emails I was told by *** that the vendors arent responding to him and he would get the main office involved on 6/22. When I followed up 7/6 he did not respond, and again on 7/19 he said he hadn't involved the office yet but would. My last inquiry on 7/21/22 was ignored again. I have documentation of all text and email correspondence - each of which confirms these are warranty issues that need to be addressed, and should have been done expediently upon our walk through 10/25/2021 **** MONTHS AGO. We need help getting these last issues fixed and following up for 9 months has gotten me nowhere. Please help, they are not honoring their warranty.
Business Response
Date: 08/05/2022
We appreciate the customer making us aware of their concern. The warranty manager has contacted the customer and advised the items in question are not warrantable. However, he will reach out to the vendors on her behalf.
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a new construction in ********* ** and closed on 7/5/2022 after pro-longing the closing date by 2 weeks. In the final walk-through, the superintendent mentioned that they will fix the bathroom fan/light because it was broken and the light and fan doesn't turn on and they would patch up the drywall that the construction workers damaged and a few other touch-up areas throughout the house. We thought that these items would be corrected quickly after we closed since they were fairly minor and thought it would be corrected fast for a huge building contractor like DR *********************** It is now 7/28/2022 and these items still have not been repaired. I can't get anyone out to correct and fix these items for us. It's unacceptable!!!
Business Response
Date: 08/01/2022
We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to address the matter.
Customer Answer
Date: 08/08/2022
Complaint: 17639399

I am rejecting this response because:
The seller is still trying to find the correct paint color to fix some of the scratches on front door. Its still not complete.
Regards,

*************************************
Business Response
Date: 08/09/2022
The superintendent has confirmed that the scratches on the door have been repaired and the door has been painted.

Thank you
Customer Answer
Date: 08/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************************

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D.R. Horton America's Builder is NOT a BBB Accredited Business.