Complaints

This profile includes complaints for Sunstrong Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sunstrong Management

  9229 Waterford Centre Blvd Austin, TX 78758-7504

• 

  SunStrong Management LLC

  1 Park Pl Ste 200 Annapolis, MD 21401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a solar system that was owned by ******** who declared bankruptcy last year I believe. As a result of this Sunstrong purchased the company. With the existing ******** app we as owners of the hardware need the ability to see how much power we generate per month in order to enter TREC (Generation tracking that NJ reimburses us for). This feature was FREE with Sunpower and is now hidden behind a paywall with Sunstrong. They have taken away our ability to report these TREC's to the state of **. I don't have a way of seeing ANY of my historical data as it is needed without pay. I don't need everything, i just need to know the total amount of generation from month to month to track my generation. I don't care about per panel power or any of that. Give me MY data. Send me the monthly emails that ******** used to send or allow us to view it in-app. You cannot simply take away something that we need and hid it behind paywall.

  Business Response

  Date: 07/03/2025

  Dear Hagos Rush,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,
  Kristie K
  SunStrong Management

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23541514, and find that this resolution is unsatisfactory but its clear that they will do nothing to change. I would still prefer that you give us the data you say in the app considering we are unable to click on the analyze section and see our lifetime there as needed. I would appreciate you also fixing the live but again, i don't see that changing.
  
  
  
  Regards,
  
  
  
  Hagos Rush

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since SunStrong bought SumPower (filed for BK) our panels have not been active. We are current and have another payment due next week (which I as told I have to pay) even though my panels are NOT generating any power. I was told there is a ticket but no time line for them to be turned back on. We are paying the company for the panels as well as PG&E (full price since panels not generating any power). I currently have 2 tickets for reconnection. I have no idea why the request went to the lender for connecting., but thats what I was told. The call quality is very poor and major lag in conversation. It makes it difficult to understand people as well as some agents talk so fast its difficult to get their information, that coupled with bad phone quality and the fact you only get to speak with billing. There is never a supervisor available to speak to and a call back never comes.

  Business Response

  Date: 07/02/2025

  Dear ******** ****,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,
  ******* K
  SunStrong Management

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunstrong management took over Sunpower late 2024.According to Sunstrong they are unable to access my account records from Sunpower.When Sunstrong took over I had a credit with Sunpower.Sunstrong reported me late to Experian credit services, dates *****, *****, 1-25. I have never been late. I have supplied them with all of my bank bill pay transactions which shows payment each month. I have repeatedly sent this information, made phone calls, etc and the incorrect reporting has not been changed and is affecting my stellar credit. Ive asked them to correct the error but they have not.Based upon my bills it appears that they have rectified the issue but have failed to correct their reporting to Experian.

  Business Response

  Date: 07/02/2025

  Dear ***** ******,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,
  ******* K
  SunStrong Management 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SunStrong Management has taken over the management of the solar app for my solar power system. I have no way of accessing my app and they have threatened that their changes will damage the system if I don't pay them a yearly subscription. I have sent emails asking how to set this up and they do not respond. The app no longer works and I'm asked through their app to connect it to my Wi-Fi. Because that home is a rental I do not live there or have a way of setting up a connection. I want them to contact me with a solution and if there is damage to my system because of their negligence I expect them to cover damages.

  Business Response

  Date: 06/27/2025

  Dear **** *******,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management 

  Customer Answer

  Date: 06/27/2025

  Complaint: 23523075
  
  I am rejecting this response because:

  Of the attached response

  
  Regards,
  
  **** *******

  Business Response

  Date: 07/02/2025

  Dear **** *******,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SunStrong has communicated that they are taking over the solar panel and battery monitoring systems originally purchased from ********. As recent as a May 1, 2025 mailing they indicated taking over support for "monitoring" the solar system with two options - Basic and Premium (fee based). I am being told that since I am a "cash" customer (i.e. I purchased and finance via a 3rd part/Tech CU) that SunStrong will not address the fact that my solar system and battery are not currently connecting and being monitored by the SunStrong monitoring app.

  Business Response

  Date: 06/10/2025

  Dear *** *******,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management 

  Customer Answer

  Date: 06/16/2025

  I still have concerns moving forward given SunPower no longer exists and SunStrong Management has emerged with its original founder ** ******* now in charge.  All of my inquiries to SunStrong have been deflected with the reason given that I am a "cash" customer where they no longer have any responsibility.  Their response is that they are only responsible for "lease" customers.  I believe there should be some accountability for SunStrong Management for past ******** cash customer ......and particularly those of us who chose to use SunPower badged installers and SunPower branded batteries.

  I am referred to my original "service installer" for any technical support issues.  At the time of purchase, I chose to use ******** installers as opposed to 3rd party installers.  I also chose to purchase the ******** branded battery (i.e. ********) as opposed to a third party battery like *****.  These were the deciding decision factors in going with SunPower - the ability to have single point or contact for purchase, install, and service going forward.  Even given the bankruptcy filing by ********, SunStrong Management should be required troubleshooting provide support for past "cash" customers as part of their new business plan or alternatively a warning be published for future SunStrong customers to be advised of past abandonment. 

   

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23436469
  
  I am rejecting this response because:  I still have concerns moving forward given SunPower no longer exists and SunStrong Management has emerged with its original founder ** ******* now in charge.  All of my inquiries to SunStrong have been deflected with the reason given that I am a "cash" customer where they no longer have any responsibility.  Their response is that they are only responsible for "lease" customers.  I believe there should be some accountability for SunStrong Management for past ******** cash customer ......and particularly those of us who chose to use SunPower badged installers and SunPower branded batteries.
  
  I am referred to my original "service installer" for any technical support issues.  At the time of purchase, I chose to use SunPower installers as opposed to 3rd party installers.  I also chose to purchase the SunPower branded battery (i.e. SunVault) as opposed to a third party battery like Tesla.  These were the deciding decision factors in going with SunPower - the ability to have single point or contact for purchase, install, and service going forward.  Even given the bankruptcy filing by SunPower, SunStrong Management should be required troubleshooting provide support for past "cash" customers as part of their new business plan or alternatively a warning be published for future SunStrong customers to be advised of past abandonment. 
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 06/18/2025

  Dear *** *******,

  We appreciate you reaching out to us and sharing your concerns. Please find our response attached.

  Thank you,

  SunStrong Management

  Business Response

  Date: 06/30/2025

  Dear. *** *******,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management 

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our solar panels purchased thru Solartech in 2022. Monitoring service thru Sun Power.Several notification of Chapter 11 filed by **********Feb 2025 notified that Sun Strong was taking over the monitoring service but could no longer be done on the computer. Included information that we could continue being provided this information but only with an app on our phones. We followed the directions & were connected.Everything was fine until recently when we were unable to connect as we had had since Feb 2025.Then the search began to find the correct number which included researching ********** Sun Strong Management, etc. All of the **************** numbers noted were unsuccessful. Today I tried the number provided by the BBB & was provided information on how to submit my issue/request with them & would be address in the order received. I will try that . . . HOWEVER why was this so difficult with such poor communication??????? This was very poor service.

  Business Response

  Date: 05/21/2025

  Dear Eleanor Dowell,

  Thank you for reaching out to SunStrong Management. We have received your correspondence and appreciate the opportunity to assist you. Please find our response attached.

  Thank you,

  SunStrong Management 

  Customer Answer

  Date: 05/23/2025

   
  
  Complaint: 23359256
  
  
  
  I am rejecting this response because: I have more questions after receiving the canned letter response. Such as did not answer as to why it originally worked after having the company walk me through the process and a reliable phone number to reach a real person. Once I received a reliable phone number from BBB, I was able to proceed but still encountered challenges.I have kept my e-mails and do not recall any changes such as the need to update my mobile app. I tried going through your online process to start a new account thinking that it might have changed. It took me to a screen that required my full SS#. I carefully protect my information and am very aware of the external scamming and hacking efforts and will not send that out. Also searched for my account # and unaware of where that was located. My email has not changed. Now asking me to text the [email protected] and send more information. Did you not have all that information when the service was set as requested in your email in February? I do not understand why it was fairly smooth at the start of the transition and so challenging now.
  

  I am requesting a phone call @ 619-818-2991 to walk me through this re-connection process. I will be out of town returning Tuesday 4/27.
  
  
  
  
  Eleanor Dowell

  Customer Answer

  Date: 05/30/2025

  I have not received a response from SunStrong regarding my request to assist with connection. What now?

  Thank you

  Business Response

  Date: 06/09/2025

  Dear Eleanor Dowell,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management 

  Customer Answer

  Date: 06/14/2025

   
  
  Complaint: 23359256
  
  
  
  I am rejecting this response because: Again Sunstrong sent standard canned letter. I have questions/issue(s) regarding finalization. I followed the instructions but was unable to finalize the connection. We checked with our computer folks about our Wifi, they assessed & all was working. We checked my cell phone, everything was found to be fine. The last element is the statement that "it" did not recognize our "information"/our Wifi?. A phone call was placed to Lisa Clay, Dispute Resolution Team Leader, at #410-347-9761 earlier this week & have yet to receive a call back. It is should not be this difficult to reach someone in their company that can answer question(s) to facilitate completion to receive the connection needed to monitor. This is extremely poor service!
  
  
  
  Sincerely,
  
  
  
  Eleanor Dowell

  Business Response

  Date: 06/17/2025

  Dear Eleanor Dowell,

  Thank you for raising your concerns with SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management

  Business Response

  Date: 06/25/2025

  Dear Eleanor Dowell,

  Thank you for raising your concerns with SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management 

  Customer Answer

  Date: 06/26/2025

  Complaint: 23359256
  
  
  
  I am rejecting this response because: This is ridiculous! Sending almost identical form letters each time. A Strongstrong staff did call me but tried walking me through the same resolution steps that didn't work, didn't know the history of my issues & was unable to send me an e-mail (not sure why) until I sent her an e-mail that she could reply to. Her last comments were to seek a company that could assist me & that she would keep this case open until it was resolved. My perception is that free monitoring services are available once we "take care of the issue" and select a level of monitoring that they will bill us for. Poor business practice and customer service.

  NOT SURE WHAT YOU NEED TO DO NOW BUT I DO NOT WANT ANOTHER REPLY FROM THEM.
  
  
  
  Regards,
  
  
  
  Eleanor Dowell

  Business Response

  Date: 06/27/2025

  Dear Eleanor Dowell,

  Thank you for raising your concerns with SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management 

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been waiting literally for months trying to get anybody there to communicate with us, but in vain. All we ever get is an auto generated email telling us we'll get to you someday. To be honest, after months and months of waithing, we are tired of waiting and we feel we deserve to be able to communicate with someone other than an email which we are not able to respond to. The phone number on their website is nothing more than another robo-answers site that does not address our issues with their company. It is very apparent that the last thing they will ever do is to provide their customers with a customer support phone number so that we can actually communicate with a human being. It seems very apparent that they absolutely do not want their customers to be able to speak with or even communicate with them. They keep telling us, via auto genereted emails that you cannot respond to, that they'll get to us someday, and we, quite frankly are tired of it. Also, our account is under my wifes name at the time we started doing business with the company that SunStrong Management replaced, which was SunPower. Her name at the time was ***** Marlene ******* PLEASE, help us!

  Business Response

  Date: 05/20/2025

  Dear Scott Marthaler,

  Thank you for contacting SunStrong Management regarding your concerns. Please find our response attached.

  Thank you,

  SunStrong Management 

  Business Response

  Date: 05/20/2025

  Dear Scott Marthaler,
  
  Thank you for contacting SunStrong Management regarding your concerns. Please find our response attached.
  
  Thank you,
  
  SunStrong Management 

  Customer Answer

  Date: 05/20/2025

   
  
  Complaint: 23331325
  
  
  
  I am rejecting this response because:
  We have received several emails just like the one provided here. It gives an acknowledgment of situation and a promise that they will get to us soon as they can. That was literally months ago and not a single person or company has contacted us, like they said they would. This is just another response designed to attempt to pacify us, once again. As usual, this leaves us with absolutely no way of contacting SumStrong either through email or phone number. The only way to communicate with them is to deal with auto generated responses which has never been able to address our issue nor provide any options that would allow us to communicate with them directly. Under no circumstances are you ever able to speak with a human being or even email them. All their emails say that you cannot respond to their email. This continues to leave us very frustrated and angry. I have never seen any other company so absolutely determined to make it literally impossible to contact them. All we get are the same empty promises that they will get to us someday. 
  
  
  Sincerely,
  
  
  
  Scott Marthaler

  Business Response

  Date: 05/28/2025

  Dear Scott Marthaler,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management 

  Customer Answer

  Date: 06/02/2025

  This response from SunStrong is almost the exact same email they have been sending us for months.  I do not accept this response due to that fact.  I would like to know exactly why SunStrong is dedicated to making sure that no one can contact them in any way.  There is absolutely no way to contact them "directly".  They make sure that you cannot even contact them via email directly.  The only phone number I was able to find, after extensive Google searching, is a phone number that gives you nothing but automated responses that absolutely do not answer your questions or concerns with no options to contact them.  Why is there no phone number to a "real and live" customer assistant? Why is there no option to contact them through email?  All their emails say "no reply".  I am 65 years old and I have never seen anything like this.  There are no words to adequately express my frustration with this company.  Who operates their business in this manner?  Once again, I completely reject their response and demand a "real" response to my concerns.

  Customer Answer

  Date: 06/03/2025

   
  
  Complaint: 23331325
  
  
  
  I am rejecting this response because:  This response from SunStrong is almost the exact same email they have been sending us for months.  I do not accept this response due to that fact.  I would like to know exactly why SunStrong is dedicated to making sure that no one can contact them in any way.  There is absolutely no way to contact them "directly".  They make sure that you cannot even contact them via email directly.  The only phone number I was able to find, after extensive Google searching, is a phone number that gives you nothing but automated responses that absolutely do not answer your questions or concerns with no options to contact them.  Why is there no phone number to a "real and live" customer assistant? Why is there no option to contact them through email?  All their emails say "no reply".  I am 65 years old and I have never seen anything like this.  There are no words to adequately express my frustration with this company.  Who operates their business in this manner?  Once again, I completely reject their response and demand a "real" response to my concerns.

    
  
  Sincerely,

   

  
  
  Scott Marthaler

  Business Response

  Date: 06/10/2025

  Dear Scott Marthaler,

  Thank you for reaching out to SunStrong Management. We truly appreciate your patience and
  understanding. Please find our response attached.

  Thank you,

  SunStrong Management 

  Customer Answer

  Date: 06/13/2025

   
  
  Complaint: 23331325
  
  
  
  I am rejecting this response because:
  
  While they are finally going to send someone from a different company to address our issue, they continue to make it very evident that they are not going to provide us with any way whatsoever to contact them in the future with future concerns.  Why is it so very important that this business make sure that their own customers cannot contact them in any way?  I have never seen anything like this ever. Here we are, the only way I have been able to get their attention is through the BBB.  Why?  The only way that I am going to be satisfied is when they provide me either an email address other than a "no reply" auto generated email with no way of emailing them with any hope of an answer, or a customer support phone number that is not just an automated response site.  We want to be able to speak to a "real live person" to resolve future issues.  This is only common sense and a show of customer appreciation for the money we pay them every month.  If they respond with a "we're working on it" answer, I will quickly reject that as well.
  
  Sincerely,
  
  
  
  Scott Marthaler

  Business Response

  Date: 06/17/2025

  Dear Scott Marthaler,

  Thank you for your follow up. Please find our response attached.

  Thank you,

  SunStrong Management 

  Business Response

  Date: 06/25/2025

  Dear Scott Marthaler,

  Thank you for raising your concerns with SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management 

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2024, I signed a contract to lease equipment from ***************. On July 28, 2024, they abandoned my installation project located at ***************************************************. August 5, 2024, I received a letter from ********* Solar informing me they were filling for Chapter 11. That has been the only communication I've had with them since that letter.I tried calling every number listed for *************** only to find they had all been disconnected. The *************** sales and installation team I was working with had all been fired so I was unable to get any assistance from them. Since I do not have an account number, I'm unable to use their website. According to the information I have there is only one piece of equipment need to complete the installation, which is called a HUB. June 5, 2025, I discovered ********** has taken over the working lease accounts. They took my information to see if there was anything they could help me. So far, I have heard nothing.

  Business Response

  Date: 06/19/2025

  Dear Karen Welch,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management 

  Business Response

  Date: 07/01/2025

  Dear Karen Welch,

  Thank you for reaching out to SunStrong Management. Please find our response attached.

  Thank you,
  Kristie K
  SunStrong Management
  

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23479598, and find that this resolution is not satisfactory to me, but I will accept it because I have no other choice.
  
  
  
  Regards,
  
  
  
  Karen Welch

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar panels from wolf river. They were sunpower panels. I was told that the app that allowed me to see how the panels were working and the amount of electricity was made. It contained present and past amounts of power made. A new company took over the app, and now wants me to pay to see past power production. I was told this would be free for the life of the panels.

  Business Response

  Date: 06/20/2025

  Dear ****** Ericsson,

  Thank you for reaching out to SunStrong Management. We have received your correspondence and appreciate the opportunity to assist you. Please find our response attached.

  Thank you,

  SunStrong Management 

  Business Response

  Date: 07/01/2025

  Dear ****** Ericsson,

  Thank you for raising your concerns with SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home in November 2023 and ******** was the solar provider. They ended up filing for bankruptcy and SunStrong Management assumed the company. We have had 2 solar panels non-operational for several months and have contacted SunStrong several times. The only response we received was that our system was functioning without acknowledging the non-operational panels. This month our electric bill went up considerably and when I checked there are now 4 non-operational panels. I attempted to contact SunStrong again this morning to no avail. I cannot log in to their website and the only phone number is for billing issues only. We continue to pay a lease payment each month for a system that is not fully functional and cannot get any service.

  Business Response

  Date: 06/20/2025

  Dear ******* ********,

  Thank you for raising your concerns with SunStrong Management. Please find our response attached.

  Thank you,

  SunStrong Management 

  Business Response

  Date: 07/01/2025

  Dear ******* ********,

  Thank you for raising your concerns with SunStrong Management. Please find our response attached.

  Thank you,
  ******* *.
  SunStrong Management