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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,333 total complaints in the last 3 years.
    • 1,096 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a serious complaint concerning my recent Tesla vehicle purchase (Order# RN124879842). Upon delivery on June 20, 2025, the vehicle was in defective condition. Since then, it has experienced persistent issues, including a malfunctioning touchscreen that frequently goes black, rapid battery drainage, and a complete failure of the onboard computer, rendering the screen unusable and raising significant safety concerns.These defects have been present since day one. However, both the Tesla ************** in *************, **, and the Sales team in ********** have insisted that repairs and replacement of the computer are the only available solutions. They have refused to consider a return, replacement, or refund. I must emphasize that I did not receive a fully functional product, and I do not consider repairs to be an acceptable resolution for a brand-new vehicle delivered with such serious defects.This situation is entirely unacceptable. I am requesting that Tesla:Immediately escalate this issue to a regional service or sales manager, and Initiate the process for either a full vehicle replacement or a complete refund, in accordance with applicable consumer protection laws.Additionally, I am filing a formal complaint with the Better Business Bureau and will be contacting both the **************************** Vehicles and the ************************* I am also reviewing my rights under the Illinois Lemon Law and will seek legal representation if the matter is not addressed promptly and fairly.Please confirm receipt of this message and advise on the next steps as soon as possible.

      Business Response

      Date: 07/02/2025

      A Sales Manager has been in contact with the customer to address their concern regarding their vehicle repurchase within the past 4 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 07/02/2025

      Better Business Bureau:


      I have reviewed the business's response regarding complaint ID 23514972 and find the resolution satisfactory at this time. If any issues arise with the replacement vehicle, we will inform the sales manager at the Northbrook office and follow the standard market procedures for escalation, if necessary. This issue can be closed. 



      Regards,



      Asaad Tawfeek

    • Initial Complaint

      Date:06/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To: [Tesla Management/****************** Location]I am writing to report an incident involving employee ***** ******* at the ****************** location. During business hours, I experienced unprofessional behavior from *** *******, who made unwelcome sexual advances towards me while I was discussing my vehicle.I found this behavior to be highly inappropriate and distasteful, especially given the professional setting. As a customer, I expect to be treated with respect and courtesy.I kindly request that this matter be investigated and addressed accordingly. I would appreciate it if measures could be taken to ensure such incidents do not recur in the future.Location: ****************** Tesla location Employee involved: ***** ******* Thank you for your attention to this matter.

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Basically, I put a fully refundable $150 deposit on a Cybertruck on September 27, 2020. I decided to cancel the order on November 02, 2024 and received an email confirmation of the cancellation (attached). Long story short, I havent received the refund. Ive tried contacting them numerous times and was initially told that it was refunded to the original credit card. I explained to them that the credit card doesnt even exist anymore. I cancelled it a while ago. They then said that it wouldve been sent to my home address in cheque form. I waited weeks and weeks and nothing. Since then, ive gotten no help and no explanation as to where this refund was sent. Im very frustrated and frankly ****** off. The customer service is so awful. You cant even call anyone. Theres no phone number. They want you to text them and they only respond to you over text. Its laughable. I just want this refund. I should honestly be compensated for even more for dealing with it for this long. Its just insane.

      Business Response

      Date: 06/25/2025

      A Corporate agent has been in contact with the customer to address their concern regarding their refund within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 06/25/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23474282, and find that this resolution is satisfactory to me.




      Regards,



      Greg Hipwell

    • Initial Complaint

      Date:06/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10, 2022, I paid Tesla $2928 to upgrade my Tesla model S MCU1 to MCU2. Ever since this upgrade my touchscreen buttons would freeze and required me to reboot the car to get back full functionality. I have been dealing with this for 3 years, having to reboot my car almost every day. During the winter this would be a safety issue cause the shortcut button defroster would not work unless I reboot the car, and it is not always safe to pull over to do this reboot. My wife and I have been dealing with this for 3 years. I recently just found out, only the touch screen was replaced when I was told the whole MCU2 was replaced and the issue still there which is now false. I'm been told this is a software issue and I just have to wait until they fix it by software. I already waited 3 years, I need a solution., I'm being hold hostage cause I can't even sell my car like this. I'm seeking compensation, by refunding me the cost I paid. I didn't get what I paid for, it made my life worst and less safe driving the tesla.Since it is a software issue, I have been advised by other to ask Tesla to push the *** software to see if fix the bug.

      Business Response

      Date: 07/07/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their request to have ********************** cover the cost of their non-warranty repair within the past 7 days. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 07/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for the time being, my car is being repaired and let hope they fix the problem.

      Regards,

      ***** Sum

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle's delivery on Wed, June 4th. On my way back home, I noticed that the passenger side mirror was not adjusting. Without the side mirror adjustment, I could not see the back clearly. I was initially told that it would only take an hour and half. The estimated completion later got pushed back to 4 pm because they could not figure out what the issue was after replacing the side mirror. I received a call the next day, June 6th, and was told that a master technician would have to take a look at the vehicle since they couldn't still figure out what the issue was. On Saturday, June 7th, I received a message saying that my vehicle was ready to go. I went to the service to pick it up. As soon as I got in the vehicle, I noticed that the passenger side door panel was off (dangling and not secured). There were some parts and a water bottle left over in the cup holders. I also found some scratches and damage on the door panel. They made a separate appointment to fix these. On my way back home, I tried adjusting the side mirror and it still did not work. I took the vehicle back right away. Now its June 11th and they now told me that the side mirror somehow started working for some reason. They admitted that they hadn't done anything other than trying it again. They are not even sure why it started working. They made a note that they could not replicate the malfunction of the side mirror. I am still waiting for my vehicle to be serviced for scratch and the door panel, which were caused by the previous work. Since my vehicle is being serviced, I cannot verify that the side mirror is working now. On June 11th, they told me that the estimated time of completion will be pushed back again for a week longer due to the paint. I am now expecting to pick up my vehicle on June 19th which is two weeks after the delivery of a new vehicle and only after 30-minute driving. I already raised my concern over my vehicle with them since Ive already lost confidence in my vehicle.

      Business Response

      Date: 06/23/2025

      A Service Supervisor has been in contact with the customer to address their concern regarding their repairs within the past 48 hours.Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint Regarding Glovebox Defect Model Y (VIN: *****************)Dear Tesla Customer Experience Team,I am writing to file a formal complaint regarding a defect with the glovebox on my refreshed Model Y (VIN: *****************), which I purchased in *************. The glovebox has been non-functional since delivery. Although a technician visited and claimed to have fixed it, the issue was not resolved.Later, I was informed that this is a known defect in the redesigned Model Y glovebox, and Tesla is currently working on a new part to address the issue. However, I was also told there is no timeline for when the part will be available, and my service appointment was canceled without a proper resolution.This has caused significant inconvenience, as I cannot access personal items stored in the glovebox, and I cannot use a standard feature of a new vehicle that I paid for. This situation is unacceptable, especially considering there is no ETA for a fix.Therefore, I formally request one or more of the following:1.A temporary workaround or mechanical solution to make the glovebox operational;2.Reasonable compensation for the prolonged lack of functionality (e.g. Tesla credit or extended warranty);3.Written confirmation that the glovebox will be fully repaired under warranty once the redesigned part becomes available.If no resolution is offered within a reasonable time, I will escalate this issue through state consumer protection agencies and/or the Better Business Bureau.I appreciate your attention to this matter and look forward to a prompt response.Sincerely,****** *** Phone/EmailVIN: *****************

    • Initial Complaint

      Date:06/10/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Tesla Support Team to meet **** **** never got my meeting I have email.records and proof of transactions

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought new Tesla Y model on May 26. I bought the car from Mohegan Sun showroom. I placed order for Tesla car charger along with car. I also placed order for weather proof floor mats that should fit ************* day later in evening I cancelled order for Tesla car charger online by e ********* day I still received the car charger.Also I received the weather proof floor mats for Model x and these floor mats do not fit in my car.I called Tesla customer service on May 29- Thursday to return these 2 items. **************** told me that ********************** does not have any return customer service and so they will pass my message to the return items department and someone will e mail the instructions on how to return these items. Now its over 10 days and I havent heard anything back from Tesla. I am left with no option beside filling a complaint here as Tesla is not returning my messages about returning these items. I also called Tesla last week regarding same issue to return these items and I got the same message that some one will contact me from Tesla.Beside being such a large company Tesla has no customer service department who can handle with these returns

      Business Response

      Date: 06/24/2025

      A Corporate agent has been in contact with the customer to address their concern regarding their returns for their product. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23447301, and find that this resolution is satisfactory to me.




      Regards,



      Uttampal Singh

    • Initial Complaint

      Date:06/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Tesla, Inc. regarding a lease transfer issue that has caused significant stress and financial ************** 2024, I leased a Tesla vehicle (VIN: *****************) after confirmingon multiple occasions with Tesla representativesthat the lease could be transferred if needed. This assurance was a key factor in my decision to move forward with the *************, in 2025, the original lease holder is leaving *****************, and a transfer of the lease to my name is urgently required. However, despite the clear and repeated promises made by Tesla staff, Tesla Financing is now refusing to process the transfer.This abrupt change in policy not only contradicts what was communicated at the time of signing, but also places me in an extremely difficult position. I have already contacted Tesla by phone and followed up by email, but I have received no meaningful resolution. The companys refusal to act in good faith is deeply concerning.I am requesting BBBs support in resolving this matter and ensuring that Tesla is held accountable for the representations they made to their customers. I am happy to provide supporting documentation or further details as needed.Thank you for your attention to this matter.

      Business Response

      Date: 07/01/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Lead Account Maintenance Agent  has been in contact with the customer to address their Leasing concern within the past 7 days . Tesla has presented our position to the customer and stands firm on its decision.

      Customer Answer

      Date: 07/02/2025

      Complaint: 23446219



      I am rejecting this response because:



      Regards,



      Ziyi Li

    • Initial Complaint

      Date:06/08/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 6, 2025, I was scheduled to take delivery of a Tesla Model Y (VIN: *****************) at the ******, ******************. Upon inspection, I found visible rear paint damage. When I ***orted it, two Tesla associates downplayed the issue and offered only a verbal assurance that it would be ***aired. I asked for written confirmation or a service order and was denied. When I declined delivery without documentation, I was told by a *** that if I refused again, I would forfeit my $250 order fee.This was unacceptable. I refused delivery and documented the damage with photo and video evidence. Tesla later rescheduled my delivery window in the app with no communication. I submitted an email to Tesla's lease returns team and escalated to executive support.I am filing this complaint because no customer should be pressured into accepting a damaged vehicle or threatened with losing their fee for insisting on written confirmation of ***airs.I am asking Tesla to: Stop threatening order fees when customers reject vehicles due to confirmed defects. Always provide written confirmation for ***airs. Be transparent when reassigning or ***airing vehicles.

      Business Response

      Date: 06/23/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Delivery Manager has been in contact with the customer to address their delivery concerns within the past 2 weeks. Tesla has provided our position to the customer and considers this matter closed. 

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23440944, and find that this resolution is satisfactory to me.




      Regards,



      Abdul Marrow

    Tesla, Inc. is NOT a BBB Accredited Business.

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