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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,331 total complaints in the last 3 years.
    • 1,096 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report a serious issue with Tesla, Inc. regarding the submission of documents for the federal EV tax credit.On May 30, 2025, I took delivery of a Tesla vehicle that I purchased through financing, not a lease. However, I later discovered that the Time of Sale Report submitted by Tesla was incorrectly marked in a way that made me ineligible for the $7,500 tax credit at the point of sale.I became aware of the issue on Sunday, June 1, and contacted Tesla immediately. Since this was within 48 hours of vehicle delivery, I requested that the original document be voided and resubmitted, as permitted under IRS guidelines.Initially, Tesla claimed the vehicle had been reported as a lease. Later, on June 6, they told me it was instead marked as a self-claim, meaning the credit would be claimed by me later through my tax return. However, I did not knowingly submit the documents this way, and Tesla has refused to show me the actual documents or submission records, making it impossible for me to verify or correct the issue.Despite my repeated and timely requests, Tesla refused to take appropriate corrective action. After days of waiting and inconsistent communication, I was finally told on June 5 that although the report could potentially be changed, the point-of-sale credit could no longer be applied.Teslas internal communication and customer service were confusing, inconsistent, and unresponsive. They continuously changed their explanation and offered no transparency or access to the documentation that directly affected my federal tax benefit. This has directly harmed me financially, as I do not expect to owe enough federal tax to fully benefit from the credit through self-claiming.I believe Teslas handling of this issue demonstrates a lack of accountability and fairness toward consumers, especially those who depend on clear and accurate reporting for federal tax incentives. I respectfully request your investigation and support.

      Business Response

      Date: 06/20/2025

      A Sales agent has been in contact with the customer to address their concern regarding their tax credit within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own 2 Tesla Powerwalls. on Dec ******* I generated a referral code and gave that to my brother ****** ****, who purchased a Tesla in Dec 2024. The referral said he will get $ 1000 discount and I will get a $ 1000 referral.Since Dec 16, 2024, I see a $ 1000 referral as pending in my Tesla account (attached is screeshot).When my brother followed up with the Tesla office located in *********, they raised an internal ticket and today they told my brother that I cannot get the $ 1000 referral as I do not own a Tesla.1) If I was not to get the referral, Tesla app should not have allowed me to generate a referral code 2) Since I was able to generate a referal code, I demand that the $ 1000 referral be given to me

      Business Response

      Date: 06/10/2025

      Tesla has presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.  

      Customer Answer

      Date: 06/10/2025

      Complaint: 23432143

      I am rejecting this response because:

      Regards,

      ****** ****

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summary of the issue:My husband was involved in a serious incident due to phantom braking by our Tesla vehicle on May 28th, 2025 at approximately 5:20 PM. The car suddenly braked without any obstacle or warning, causing a traumatic impact.Current status of my husband:My husband has a history of spinal and neck surgeries. Since the incident, he has been unable to get out of bed and has not been able to return to work. His condition has significantly worsened due to the sudden forceful stop caused by the malfunction.Teslas response (or lack thereof):We contacted Tesla immediately after the incident. Their only response was to provide us with a phone number. No follow-up, investigation, or any form of assistance has been provided since then. This level of negligence is deeply disappointing and unacceptable, especially given the severity of the injury caused.Desired outcome:We are asking for an immediate formal investigation by Tesla, a clear explanation of what occurred, and appropriate compensation for the physical, financial, and emotional damage this incident has caused.We sincerely hope Tesla and BBB take this matter seriously and provide a proper resolution.

      Business Response

      Date: 06/23/2025

      A Corporate agent has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against: Tesla Service Center Location: **************************** Date of Service: May 16, 2025 Vehicle: 2019 Tesla Model X 100D Long Range I am filing a formal complaint regarding Teslas handling of a high-voltage (HV) battery replacement performed under warranty. Prior to service, my vehicle consistently offered an estimated range of approximately 335 miles on a full charge. After the replacement, the displayed range dropped to just 235 milesa loss of over 100 miles. This significant degradation affects the cars utility, performance, and resale value.Tesla installed a remanufactured battery without informing me beforehand that its performance might not match the original. When I raised the issue, the service team responded that warranty replacements are typically remanufactured and may not offer the same range. After submitting negative feedback, I received a follow-up from a general manager stating the displayed range could fluctuate due to driving habits, conditions, or software updates and that the concern had been escalated for review. However, there has been no resolution, timeline, or further communication since then.Why This Is Unacceptable:1.A 100-mile drop is not a minor adjustment its a major performance loss.2.Teslas practice of installing inferior remanufactured batteries without disclosure is misleading.3.The lack of transparency, accountability, and follow-through suggests neglect.Requested Resolution:Immediate investigation and correction of the issue Replacement with a battery matching the original 335-mile range Written clarification of Teslas warranty and range policies Compensation or buyback options if original performance cannot be restored This experience reflects poorly on Teslas service standards and undermines consumer trust. I request prompt action to resolve this matter.

      Business Response

      Date: 06/19/2025

      A Service Manager has been in contact with the customer to address their concern regarding their vehicle range within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 06/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Noor Qutu

    • Initial Complaint

      Date:06/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding the ongoing issues and unacceptable customer service I have experienced with ******************** over the past six months.I currently have an active policy with Tesla that originally included four vehicles: a Model X, a Model S, and two Model Y vehicles. The two Model Y vehicles were sold in December 2024, and I have been attempting to remove them from my insurance policy since that time.Despite sending multiple emails and making several attempts to contact customer service, I have received no effective response or resolution. My policy still includes the two vehicles that I no longer own, and I am being charged premiums for cars that are no longer in my possession.This lack of communication and failure to take proper action is unacceptable for any insurance provider, let alone one associated with a brand like Tesla. I have made good faith efforts to resolve this directly with Tesla, but my requests continue to be ignored.

      Business Response

      Date: 06/20/2025

      A Tesla Insurance Manager has been in contact with the customer to address their concern regarding their insurance within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/28/25-we requested service and were booked for a mobile service on 6/3/25 stating that the 12v battery was dead 6/2/25-we were notified via the tesla app that they would like us to have the car towed to the service station because they wanted to do additional diagnostic tests because they did not think it was the battery, I asked them to replace the battery using the mobile service because the car was dead and was unable to be unlocked and if that didn't work then I would have it towed and they refused still told me to have it towed to the service station. I had it towed to the service station.6/3/25- we receive at quote at 9:30am stating that the 12v battery needs to be replaced and they charged us a diagnostic fee even though it was for the exact problem that we told them it was. At 4:00pm they called us stating the car was dead and they were unable to get into the car, which I had told them the previous day, they told us they needed to charge us another 2 hour diagnostic fee to see what was wrong and why the car was dead even though they had early told us they needed to replace the 12v battery. We got angry and asked them why they didn't diagnose the issue earlier and wanted to charge us more fees, and at that point they said we either pay the fee or they won't do the work. So we were forced into paying $450 to diagnose a problem that they said they had already diagnosed. This is not the first issue we have had with this service center and their customer service and communication is absolutely terrible

      Business Response

      Date: 06/17/2025

      A Service agent has been in contact with the customer to address their concern regarding their service concern since the complaint was submitted. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 06/18/2025

      Complaint: 23415705

      I am rejecting this response because:

      Regards,

      ****** *****

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In midNovember of last year my solar panels were removed so that I could get a new roof. I was told the panels would be replaced in 17 weeks. Now Im being told it wont be until August. The company name when I did the transaction was Solar City and now its called Tesla. I will still be making the payments with no panels on my roof.

      Business Response

      Date: 06/10/2025

      We thank the customer
      for bringing this to our attention and apologize for any inconvenience. 

      Customer Answer

      Date: 06/11/2025

      Complaint: 23414303



      I am rejecting this response because:
      I have not gotten any response from Tesla.

      Regards,



      Patricia Capobianco

      Business Response

      Date: 07/01/2025

      Tesla has presented our position to the customer and Tesla stands
      firm on its decision. 

      Customer Answer

      Date: 07/02/2025

      Complaint: 23414303



      I am rejecting this response because:
      Tesla changed the date from September to August. I am still going to miss the whole summer of sun for my solar panels.

      Regards,



      Patricia Capobianco

    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my model 3 tesla, I was eligible for the ev credit. I requested that I will apply for my credit when I do my taxes. **************** *** acknowledged my request. I have done my taxes, but I cant get my refund released because tesla didn't ***ort the information to the irs. I reached out to tesla dealer ship now they are claim I declined the credit and there is nothing they can do.

      Business Response

      Date: 06/24/2025

      A Corporate agent has been in contact with the customer to address their concern regarding their tax credit questions within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began raising concerns about the harsh suspension on my Model Y a few months after purchase. Issue has progressed over time. To clarify, I am not referring to a stiff or sporty suspensionthis is a suspension system that lacks basic compliance. It delivers every crack and pothole on the road directly into the cabin with no perceptible dampening or give. I firmly believe this issue has contributed to the premature deterioration of my tires. I have diligently maintained the vehicle, including tire rotations and balancing every ***** to ***** miles. Even after a wheel alignment was performed at a Tesla service center, I have filed a complaint at *************************************** I ask someone from Tesla engineering to come test drive with me and tell me if YOU would want to drive my Model Y as a daily driver with all the suspension related issues that I am having. Look forward to your quick reply and resolution.Timeline of service attempts:- **Aug 30, 2024**: Reported vibrations at freeway speeds.- **Oct 31, 2024**: Reported clunking noise when turning right and going over bumps or backing down a driveway.- **Nov 30, 2024**: Clunking persisted under similar conditions.- **Dec 12, 2024**: Issue still unresolved; mentioned potential lemon law action.- **Dec 18, 2024**: Tires changed as advised; alignment pending; requested expedited service.- **Dec 18, 2024**: Noted this was the third service attempt for the same issue.- **May 5, 2025**: Again reported clunking noise from suspension.- **May 19, 2025**: Expressed frustration over delays, lack of resolution, and poor ride quality. Mentioned filing complaints with BBB and NHSTA.- **May 19, 2025**: Shared that all four tires had to be replaced due to damage likely caused by the suspension.- **May 19, 2025**: ******************** decided that my appointment is not eligible for curtesy transportation even without looking at or diagnosing the repeat issue.

      Business Response

      Date: 06/20/2025

      A Service agent has been in contact with the customer to address their concern regarding their vehicle concern within the past 4 days Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tesla Solar technician disconnected my system on 05/22/25 claiming that he had shut down the Solar system completely because ************ company (SCE) backup switch suddenly became incompatible. It was perfectly working before he showed up. He left me with a dead solar system that I paid $70k for, which was most probably federally subsidized. I tried to contact SCE and Tesla multiple time, with no response what so ever and i am left with paying for power since them, paying for expensive power cost, while loosing my huge $70k solar investment with absolutely no value. I feel that Tesla is complicit with SCE to keep charging me for power, and not utilize my solar system as much as possible. I have a really bad experience with SCE when tesla installed the system. it took them 5 months to provide Permit to Operate and the solar system was basically dead for 5 months. they are doing it again and i need ********* of the BBBl to protect me from this corrupted **************** and prevent this consumer abuse and illegal act by SCE and Tesla.

      Business Response

      Date: 06/10/2025

      We thank the customer for bringing this to our attention and
      apologize for any inconvenience. A Tesla employee will be reviewing the issue
      raised in this complaint. 

    Tesla, Inc. is NOT a BBB Accredited Business.

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