Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tesla, Inc.

  1 Tesla Rd Austin, TX 78725-4400

• 

  Tesla Service Matthews

  9140 E Independence Blvd Matthews, NC 28105-4504

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  Tesla, Inc.

  3605 S Padre Island Dr Corpus Christi, TX 78415

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  Tesla, Inc.

  1 Goat Is Newport, RI 02840-1559

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  Tesla, Inc.

  1 Worcester Rd Framingham, MA 01701-5359

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered several thousand dollars worth of product and have not recieved the correct orders and have followed Teslas instructions to resolve the issues and we are continuosly met with automated responses that do not address the issue.I have made several attempts through eamil with pictures and using require system with no action on the outstanding issues

  Business Response

  Date: 07/14/2022

  A Collision Parts Manager has been in contact with the customer to address their part delay concern within the past 24 hours. 

  Customer Answer

  Date: 07/15/2022

  Complaint: 17567637
  
  I am rejecting this response because:

  Tesla representitives are not addressing the multitude of problems that are beyond a parts delay, this is not a parts delay issue.

  
  Regards,
  
  ***********************

  Business Response

  Date: 07/20/2022

  A Parts manager has been in contact with the customer to address their frustration regarding updates to their parts orders within the past 5 days. Tesla has provided our position to the customer and considers this matter closed.  

  Customer Answer

  Date: 07/21/2022

  Complaint: 17567637
  
  I am rejecting this response because:
  I have recieved 1 email from an unknown representitive that has not disclosed identification as to what their position is within the company.

  This eamil has not resolved any of the multitude of issues, this matter is not closed and we are still missing over $10,000+ worth of produuct and continue to lose customers over the non-action 
  Regards,
  
  ***********************

  Customer Answer

  Date: 07/21/2022

  Complaint: 17567637
  
  I am rejecting this response because:I have recieved 1 email from an unknown representitive that has not disclosed identification as to what their position is within the company.
  
  This eamil has not resolved any of the multitude of issues, this matter is not closed and we are still missing over $10,000+ worth of produuct and continue to lose customers over the non-action 
  
  Regards,
  
  ***********************

  Business Response

  Date: 07/22/2022

  A Parts Manager has been in contact with the customer to address their frustration regarding missing parts and refunds within the past 2 days. Tesla has provided our position to the customer and considers this matter closed.  

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Tesla for a "full self-driving" 1-month subscription. Unfortunately, the service was unavailable due to an error with the vehicle that I was unaware of ("ultrasonic sensors not communicating"). There was no reasonable way for me to know this error would occur and negate the service until after the service was purchased and put into use. I spoke over the phone with a customer service manager to request a refund. They admitted I was not at fault but was told they are unable to issue a refund. I request a full refund of the amount paid for the service as it was not delivered as promised due to no error on my part. If the vehicle was aware of the issue (as it was once the service was attempted) and communicated it to me before the purchase, I would not have made the purchase. Tesla knowingly charged me for a service that they knew could not be used, and made no attempt to warn me until after the purchase. Now, even after recognizing their fault, they refuse to refund the payment.

  Business Response

  Date: 07/20/2022

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A?Service Manager?has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly. 

  Customer Answer

  Date: 07/20/2022

  Complaint: 17563937
  
  I am rejecting this response because they have not yet resolved the issue.
  
  Regards,
  
  ***********************

  Business Response

  Date: 07/26/2022

  A Service agent has been in contact with the customer to address their concern regarding their FSD subscription within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. 

  Customer Answer

  Date: 07/26/2022

  Complaint: 17563937
  
  I am rejecting this response. This response merely says they contacted me, but I am still awaiting a resolution to my issue.
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 07/27/2022

  Complaint: 17563937
  
  I am rejecting this response because:This response merely says they contacted me, but I am still awaiting a resolution to my issue.
  

  
  

  
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/01/2022

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their refund request within the past 72 hours. Tesla has presented our position to the customer and stands firm on its decision.

  Customer Answer

  Date: 08/01/2022

  Complaint: 17563937
  
  I am rejecting this response because:Tesla has accepted fault and failed to acknowledge steps that I, the customer, could have done differently and yet still chooses to hide behind an explanation of "it's our policy" and refuses to issue a refund when one is clearly due in this case.

  It remains that Tesla had the capability to alert me that their full-self driving service was unusable due a sensor issue (a diagnostic that is inaccessible to the user) and yet deliberately did not make it known to me until after the service was already purchased. Then, when called out, has refused to resolve the issue and refund the original payment.

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on vacation on Monday July 11th at 11:45 am, I contacted Tesla roadside assistance for a tire with low pressure in *********, *******. At the time I called, the tire appeared to be repairable. Tesla roadside assistance told me that roadside assistance was unavailable and the vehicle would have to be towed to the nearest service center. The service advisor also informed me that tire repair would cost $120 and tire replacement would cost ~$400. It took 4 hours for the tow truck to arrive. By the time the tow truck dropped the car off at Tesla, it appears it was too late for them to service the vehicle that day. I do not know this for certain but it is my assumption as the vehicle was not repaired that day. The Tesla ************** decided to replace the tire without informing/asking me which service was preferred. Finally, after prompting from me this morning- July 12th- I was told that the vehicle was ready. Ultimately, a tire that should have been repaired via roadside assistance for $120 or less- tire repairs generally run about $20 at most tire shops- in under an hour, ended up taking 2 days of my vacation and costing me over $400. I tried to speak with someone at the Tesla ********* ************** about my concerns with my service but it appears that they are not interested in speaking with customers as all of the doors to the building were locked at 2:00 pm on a Tuesday (July 12th). I am very disappointed with the service that I received. This shouldve been a routine tire repair that generally runs $20 and takes an hour, but it cost me 2 days of my vacation without a vehicle and $400.

  Business Response

  Date: 07/19/2022

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A?Service manager?has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly. 

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar panels about 7 years ago and Tesla Energy is the administrator. I had my roof replaced in 2014 prior to the panels being placed on my roof. Monday i went into one of my bedrooms and found that the ceiling fell and it had a gapping hole as to which you could see outside. I called my insurance company and a roofer. The insurance company called a company to apply tarp however they said that they could not apply anything over the solar panels. I had been calling since Monday morning and was told my case was being escalated. I waited for a call back and called again around 4, i was told the office that does scheduling was closed. No one called to assist. It is raining now and water is being dispersed all over the room. I cannot get tarp or roofing work done until they remove the panels...and i have to pay ****** to have them removed. I am disappointed they were so excited to sell you the product but an emergency no assistance. My house is in danger of being damaged because of no protection from the rain

  Business Response

  Date: 07/20/2022

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. 

  Customer Answer

  Date: 07/20/2022

  Complaint: ********
  
  
  I am rejecting this response because: this agency is very difficult to reach. Someone should have called when I first complained
  
  
  Regards,
  
  
  ***************************

  Business Response

  Date: 07/24/2022

  A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.