Business Profile

Auto Manufacturers

Tesla, Inc.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,330 total complaints in the last 3 years.
1,098 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Solar panel that need to be removed for a new roof to be replaced. On July 12, 2022 case number ******** was entered (Agent ******* On July 14 ********************************* sent information. I responded during business hours on July 14, July 16, July 18 and July 19 via email. ******** has not responded. I left voicemail messages on July 15, and July 19. No response. In ********** original message it stated ". For the fastest response, email is the best form of contact to reach me as I work with multiple customers a day and it may take me a few days to reach back out via phone call." It has been more than a few days for a phone call. Email is supposed to be quicker than the "few days" and she have not responded.I need to schedule ASAP the removal as the cost of the roof is going to increase due to inflation issues and a rate increase in a week. AS such, i need a removal date so i can lock in with my roofing contractor to avoid the increase. Tesla is not responding.July 19, i called Telsa at ************. ******* shared that ******** was busy. I asked for assistance and to speak with a manager. He refused. He said only ******** could address me. Neither he or a supervisor would assist me. I again, asked for a supervisor to call me. He refused.
Business Response
Date: 07/24/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 07/25/2022
Complaint: ********

I am rejecting this response because:it is not responsive.

Regards,

***********************
Business Response
Date: 08/01/2022
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.
Customer Answer
Date: 08/02/2022
Complaint: 17587550

I am rejecting this response because: it is not responsive to my request for a supervisor to call me. I have been sending multiple emails and voicemails to ********. She responded to 1.
The last correspondence i received is attached. I had to confirm with my Town (******, **) if the permit was approved. It was on July 27 (a week ago). I have asked ******** to contact me and for a date for removal of the solar panels. No response.
The cost to replace my roof is going to increase between 10 and 12% in the next week if i am not able to tell the contract when the panel will be removed. They will not purchase the supplies until i can provide a date of panel removal. I will hold Tesla accountable for the increase if this can't be resolved this week.
I need to speak with a supervisor.

Regards,

***********************
Customer Answer
Date: 08/03/2022
Complaint: 17587550

I am rejecting this response because:it is not responsive to my request for a supervisor to call me. I have been sending multiple emails and voicemails to ********. She responded to 1.

The last correspondence i received is attached. I had to confirm with my Town (******, **) if the permit was approved. It was on July 27 (a week ago). I have asked ******** to contact me and for a date for removal of the solar panels. No response.

The cost to replace my roof is going to increase between 10 and 12% in the next week if i am not able to tell the contract when the panel will be removed. They will not purchase the supplies until i can provide a date of panel removal. I will hold Tesla accountable for the increase if this can't be resolved this week.

I need to speak with a supervisor.

Regards,

***********************
Business Response
Date: 08/11/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/12/2022
Complaint: 17587550

I am rejecting this response because: I have asked to speak with a supervisor 3 times now and Tesla simply sends a dismissive response to work with the person who was the cause of my complaint.
Please make it clear to Tesla, that this complaint will not be resolved until i have a voice to voice conversation with supervisor.
Let them know to stop wasting time an resources based on there inept response.

Regards,

***********************
Customer Answer
Date: 08/12/2022
Complaint: 17587550

I am rejecting this response because:I have asked to speak with a supervisor 3 times now and Tesla simply sends a dismissive response to work with the person who was the cause of my complaint.

Please make it clear to Tesla, that this complaint will not be resolved until i have a voice to voice conversation with supervisor.

Let them know to stop wasting time an resources based on there inept response

Regards,

***********************
Business Response
Date: 08/19/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/20/2022
Complaint: 17587550

I am rejecting this response because: yet again it is not responsive. Second of all, it a a cut and past from their response from August 12, 2022. I will not drop this complaint until a supervisor contacts me by telephone and provides with with an adequate response.
If Telsa is not willing to do this, please have them provide me with their General Counsels contact information.

Regards,

***********************
Initial Complaint
Date:07/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car had an issue, I called Tesla roadside assistance. I asked for a price quote for a tow to the nearest Tesla service Center. I was told towing was free under warranty. The nearest service center was over 3 1/2 hours away, I agreed to a free tow. Once I had paid for the repairs they then required that I pay to tow it back. The cost for towing back to where they picked it up from was double the cost for repairs. I requested Tesla roadside assistance tow back as I told it was free. They refused and said it was my fault for not memorizing Tesla policy before approving a free tow to the service center. I was informed that the tow back from the service center would be at my expense. I was not told before approving a free tow to the service center. this is exploiting customers and a potential form of extortion. They will pick up the car for free but omit to tell you that it is required for you to pay to tow it back. Anyone offering a free tow at Tesla should be REQUIRED to tell you about any additional charges before you agree to let them pick it up. Cost for repair $758, Cost for tow back $1450
Business Response
Date: 07/25/2022
A Roadside Manager has been in contact with the customer to address their concern regarding their reported poor experience within the past 5 days. From our standpoint, this concern has been addressed and the matter closed.
Customer Answer
Date: 07/25/2022
Complaint: 17584537

I am rejecting this response because:Tesla employee could not offer any solutions. No commitment was made to change Business practices. Tesla employee didnt not commit to inform customers of the required payment information before offering service. Tesla is continuing to offer Free towing without informing customers that it is 1-way towing. This is misleading at best and a deceptive business practice at worst. Without a commitment to change, I cannot accept this as a resolution.

Regards,

****** Dillonsley
Business Response
Date: 07/26/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking a commitment to change roadside process, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.
Customer Answer
Date: 07/26/2022
Complaint: 17584537

I am rejecting this response because:Tesla is aware employees are providing a free tow without educating or cautioning customers BEFORE agreeing. This service is not free and there will be additional cost, Tesla MUST inform all customers that the return tow is NOT free.
Without a comment to provide required information before offering a Free tow , Tesla is purposefully not telling customers of the obligations of additional payment. This omission is a deceptive business practice and the lack of comment to change is not acceptable as a resolution.
customers not being properly informed of what they are agreeing to.

Regards,

****** Dillonsley
Initial Complaint
Date:07/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have solar panels originally from solar city but Tesla bought them I now need a new roof ASAP and Tesla states they cant have a crew here until October 2022 to remove panels my husband contacted company a representative and asked to speak to a supervisor and they refused this is unacceptable I would like someone from Tesla management to contact me
Business Response
Date: 07/24/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:07/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my Model 3 Tesla on March 26th 2021. Since then ive been in the dealership every month FIGHTING for service. before listing car issues i just want to note how horrible the service is, they take customers as a joke, they laugh at your ************* favorite one: they never know what the issue is or caused by, they just throw their hands up and say i dont know. I was sold by the cars tech that never works. -rear cameras never work (always black)-road visualization never works & has almost caused numerous accidents -autopilot or ***** control is a 50/50 chance of working & its sad. itll work & just stop or itll just say autopilot temporarily unavailable-theres a non-stop squeaking sound in my car thats been fixed 3 times. -ceiling board still hangs -i was told my cameras were replaced because they werent working, 7 months later i was told by an employee theres only record of it being checked out but not swapped. -autopilot has steered me off the road multiple times while cruising at a safe speed (most recent: driving on a straight away freeway lane, crossed over yellow lines aggressively almost crashing into a divider) -once needed a tow by tesla & a tech over text message replied were not gonna help you push your car bro after asking for an ETA for a tow truck.-trunk never opens on first try.problems are nonstop and are repeated issues anytime im there im begging for help or someone to just take my car and they put you off for months. last holiday season, (during flooding rain) i was told i have to drive around with 1 headlight, because no one can touch my car but Tesla, but it took over a month to deliver the headlight let alone install it. they dont care about safety. after cracking a wheel the reps recognized my tires being new and said im glad you have those theyre perfect for our cars then gave me a tired with 100 less **** count and wouldnt replace it.this car is a lemon. i gave up trying
Business Response
Date: 07/22/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service manager?has reached out to the customer via phone and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Initial Complaint
Date:07/18/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Tesla $250 order fee deposit for a model 3. I live in the states and an moving to ***********. Tesla doesnt ask country or delivery location when placing the order. They only do that after. They default the website to your country based on detecting your IP address. After placing order and logging into account I realized I couldnt set delivery location to *********** so I cancelled the order and created a new one. No refund was offered for the first order. Despite being created less than 2 days earlier, being a poorly documented user experience thats encouraged by *********************** simplified ordering experience, and having options on the cancel request for created by mistake and ordering another Tesla, no refund was offered. I know this is a non refundable order fee, and generally that makes sense but the circumstance of this are unreasonable in my opinion. No problem, Ill call customer service. They were very quick to tell me that for this specific scenario leadership has already said no and that they cant issue refunds for misplaced ** orders for PR. They said there was a language selection on the website and that I could have placed it properly. This is in a submenu that you can find at the bottom of the website. I do not think this is reasonable.
Business Response
Date: 07/20/2022
A Sales agent has been in contact with the customer to address their concern regarding their reported poor experience within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Customer Answer
Date: 07/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:07/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 14th, 2022, I brought my model Y in for top glass repair (large stress crack along the top) for my 10am appointment. **** and **** were service employees that came out to greet me and inspect the crack. They were very helpful, confirmed it was a stress crack, approved the $0 invoice, I signed the eDoc, and let me know it would be 4-5 hours to fix.I received a call 8 hours later at 6pm from ***************************, the manager, informing me my car had not been worked on yet. He then contradicted the signed document for my warranty and said that it would be close to $1,800 to repair because in his opinion, the crack was caused by damage. I told him his 2 employees already confirmed it was a stress crack, which he disagreed rudely. He said he had to leave soon, which made me believe he simply did not have time to work on my car before closing time. ****** had no apology, no responsibility, and no honor for his employees word and my warranty.
Business Response
Date: 07/20/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their request to have ********************** cover the glass repair within the past 24 hours. Tesla has provided our position to the customer and considers the matter closed.
Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Tesla ******************* with about 31k miles which is still under its full warranty. I brought the car into service May 31st, 2022 to the ******** service center and two issues werent addressed. Those issues where-1. For the third time since I've owned the car, the gullwing door has opened automatically into the storage rack that is above the car in the garage causing the glass on the top of the door to crack. They have replaced the glass previously, as well as the sensor that is supposed to detect objects and stop the door from opening into them. They would not replace this time with the mechanic stating the car operated as designed. More than half of the rear doors are covered by the rack which is solid and about a foot above the car. That is important because the sensor should pick up the obstruction, and some time it does and some times it doesn't. If the sensor was operating correctly, and as designed, the door would not have opened into it. This seems to be a common issue with the Model X. 2. The paint on the outer edge of the seat was noticed to be wearing off by one of the Tesla techs at about 25k miles of usage during a prior service visit. When I brought the car into the service center this time I requested replacement the "performance leather" shouldn't already be worn. It is the outer edge of the seat, not directly on the seating surface, meaning it does not normally come in contact with anything while sitting in the seat. The reason provided for not being repaired was this was considered cosmetic and not covered under the vehicle warranty. I would consider this a quality issue with defective material being used. The situation is made worse by the cost of fixing these items. Tesla estimated $1,200 to replace the roof glass (when a typical windshield replacement is $300-400) and over $500 to replace the fake leather seat bottom cover.
Business Response
Date: 07/22/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service manager has been in contact with the customer to address their request to have ********************** cover the cost of their repairs within the past 24 hours. Tesla has provided our position to the customer and considers the matter closed.
Initial Complaint
Date:07/18/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Project #EN6158057 Sign the contract on 10/31/2021 tesla contract approximate solar panels install start date with in 7 to 90 days. Installation started 12/27/2021 and ended on 02/08/2022, I made final payment on 2/17/2022 in the amount $13414.00 plus $100 deposit (paid on 10/31/2022), I was advised to make payment asap in order to get approval to power on the system. Approximate completion date to power on the solar panel system was 7 to 90 days. Tesla is unable to give completion date even though payment was made 5 months ago and on August 8 2022 it will be 180 days while approximate completion time was 90 days on contract. I have made several attempts for Tesla to resolve this issue only to be told they are working on completion with no further information or details. With no credible information I have also suggested that they refund my money and when they have a completion date then request a payment or pay my energy **** month to month until they provide approval to power the system, they have done neither, which has taken toll on my financial health as I had paid Tesla in full in hopes to have minimal to no energy bills.This has been a very frustrating situation with Tesla I hope to get some ****************** #EN6158057.
Business Response
Date: 07/24/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 07/25/2022
Complaint: 17575894

I am rejecting this response because: no credible information on what steps will be taken to resolve the issue or even a target resolution date.

Regards,

*****************
Business Response
Date: 08/01/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/04/2022
Complaint: 17575894

I am rejecting this response because:
I have been contacted by tesla employee, however I do not have their direct contact information. I get calls from generic tesla customer service number. Please ask employee to share direct contact information, so i can reach for updates. Also problem has not been resolved still, *************** PSE&G rejected Tesla's application submitted on July 27th, which tesla employee called me yesterday to inform, however PSE&G informed even before Teslaa, that they had rejected dur tomissing payment details it needs from tesla for $60.40, PSE&G had provided all the information, however it was missed by tesla while sending the application on july 27th.

Regards,

*****************
Customer Answer
Date: 08/05/2022
Complaint: 17575894

I am rejecting this response because:I have been contacted by tesla employee, however I do not have their direct contact information. I get calls from generic tesla customer service number. Please ask employee to share direct contact information, so i can reach for updates. Also problem has not been resolved still, *************** PSE&G rejected Tesla's application submitted on July 27th, which tesla employee called me yesterday to inform, however PSE&G informed even before Teslaa, that they had rejected dur tomissing payment details it needs from tesla for $60.40, PSE&G had provided all the information, however it was missed by tesla while sending the application on july 27th.

Regards,

*****************
Business Response
Date: 08/14/2022
Tesla has presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.?
Customer Answer
Date: 08/15/2022
Complaint: 17575894

I am rejecting this response because:
I do not have contact information of the employee I need to connect with Tesla. Can Tesla can directly email me and send that information or have the employee call or text me his contact information for future follow-ups.

Regards,

*****************
Customer Answer
Date: 08/15/2022
Complaint: 17575894

I am rejecting this response because:I do not have contact information of the employee I need to connect with Tesla. Can Tesla can directly email me and send that information or have the employee call or text me his contact information for future follow-ups.

Regards,

*****************
Business Response
Date: 08/19/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************
Initial Complaint
Date:07/15/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted the order EN3010528 sometime in Jan 2022. This order was canceled by Tesla without consulting me citing that Gas and Electric meters were too close to each other. When I called back and told them that I was already working with SoCal to move the gas meter, I was told that once the work is complete, Tesla would re-activate my order. When I called back to reactivate the order, I was told that for some reason they cannot re-activate the order and I should submit a new order and Tesla will take care of moving all the documents associated with the canceled order to the new order and everything else including the price will remain the same. I submitted a new order and pointed out that its showing a different price ($529 more than the previous one). I was told that I will be charged the same price that was shown for order EN3010528. A price match case can be created once installation is complete. Tesla rep ********************************* asked me to send an email so that its on record. There should be notes from the phone calls I made during that time.
Business Response
Date: 07/24/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 07/25/2022
Complaint: 17574402

I am rejecting this response because: Business is still reviewing this on their end.

Regards,

*****************************
Business Response
Date: 08/01/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******************************* supervisor, project advisors *************************** sent an email to me and assured that a one-time customer rebate of $600.00 will be issued once "permission to operate" is granted by the power company.

Regards,

*****************************
Initial Complaint
Date:07/15/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Tesla Model Y on 3/18/22 and was schedule to be delivered in June. The delivery date was delayed multiple time (always about 1 week before, no phone/e-mail notification, you can only find out if you log into the account). Most recently, we were told the car will be scheduled to deliver between 7/21-8/4. We sold our 2nd car so we can pay cash for Tesla. I logged in last night, the delivery date was still the same. However, when I log in this morning, the delivery date changed 12/5/22-1/30/23. We called local Tesla office and was on the phone with rep for almost 1 hour, but he had no clue. He told us all he can do is put a note on my account. We request to speak his manager, but was told all managers are busy with customers. Though he promise that one of manager will call us back, the rep still don't think manager can do anything about it. The reason we were told was it is all controlled by computer. We are still waiting for at least one manger call us back, though not sure if it will help.Besides we now only down to 1 car for our family, we also had already spent over $2400 to install charging station in Garage, bought Tesla protection mat for our dog. Like other similar complaint, we think the delay is because our order was on the price before recent increase.
Business Response
Date: 07/20/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Delivery manager has been in contact with the customer to address their frustration regarding updates to their delivery timing within the past 3 days. Tesla has provided our position to the customer and considers this matter closed.
Customer Answer
Date: 07/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The local manager ******* called me the next day I filed the claim and she was very helpful to have my VIN number assigned, correct the misinformation I was given before and let me do one time change of configuration, she also communicated with me multiple time to help me have a smooth final walk through. I am very happy with her support.

However, I am still shock that a such high tech company like Tesla, their software system handling customer sales has a lot of bug. Even after I get my VIN, still need to bug ******* to make manual changes multiple times. I just hope their post sale customer service that operated by computer won't be like that. Otherwise, I am still not going to be a happy customer.

Regards,

***************

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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Business Response

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Customer Answer

Business Response

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Customer Answer

Business Response

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Business Response

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