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Business Profile

Lawn Care

LawnStarter

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for LawnStarter's headquarters and its corporate-owned locations. To view all corporate locations, see

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LawnStarter has 15 locations, listed below.

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    Customer Complaints Summary

    • 275 total complaints in the last 3 years.
    • 118 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday June 22, I had a **** trimming scheduled at my property. The ****** damaged my Govee brand lights that sit underneath my ****, on the ground, and damaged two different lighting sets. His hedge equipment went through both of my light sets and split the cords in half causing total loss. I warned him about my lights which are on the ground before he began his work. I sent all of my photos and videos to the ******************************** email address. I spent over $210 on these lights and the service plus tip was almost $80. I am seeking a refund for my service plus reimbursement of the lights that I need to replace.

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There were 3 transactions dated 5/15/25, 5/25/25, and 6/9/25 for lawn mowing services totaling $153.38. Putting aside our lawn being scalped in multiple areas and the clippings left on our vinyl fence, the contractor that they sent out put a hole in my vinyl fence while I was out of the country and didnt notify me. I reported the damage via a damage claim on their app as soon as I was able to discover it after I got home, but LawnStarter denied the claim stating it was outside of their 5-day window to report damages. I wasnt home to see the damages and I clearly stated that to their damage claim department but they didnt care. The 5-day window is also not clearly stated during sign up for the services. Their contractor created more damage to my property than I paid for the services. Will never use their services again and wouldnt recommend it to anybody else either.

      Business Response

      Date: 06/27/2025

      Hello Dakota,

      I hope you're doing well.

      I'm reaching out regarding your Better Business Bureau (BBB) complaint (#********). We truly apologize for any inconvenience you've experienced and appreciate the opportunity to make things right.

      Our partnered consultant from the **************************, ******, mentioned that you agreed to a refund and have been in touch with her regarding your concerns. We just wanted to check in and see if youre satisfied so far with the support shes been providing.

      Wed greatly value your feedback and are here if theres anything else you need.

      Warm regards,
      The LawnStarter Team

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took money out my account on 6/4 and 6/11 for a biweekly service which was not completed. Would like a full refund.

      Business Response

      Date: 06/20/2025

      Hello Rakysa, 

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #*********EF58.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered?

      We will sit tight and wait for your reply.  Thank you!

      Respectfully,
      The LawnStarter Team

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took my debit card number and I tried to get lawn service to come to my house. They told me it would be in a few days and no one ever came to mow my lawn. I continuously called and they kept telling me that it would take up to 5 days to come. No one ever showed and now they have my debit card number. They lied to me. This all happened the first week in June 2025

      Business Response

      Date: 06/23/2025

      Hello *****,

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Can you please let us know if ****** was able to resolve the issue for your card removal request? 

      We will sit tight and wait for your reply. Thank you!

      Respectfully,
      The LawnStarter Team

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** *****

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/11 I paid for lawnmowing service. Yard was mowed low which caused grass to go from lush and green to brown since grass is *******. Clippings were blown out of yard into flower beds when mowing and left in huge pile in yard. Clippings covered all new soil and plants outside of grass area. The type of grass is Bermuda grass so clippings have to be removed so grass doesn't grow because Bermuda self seeds. - Tech was suppossed to arrive to fix issue on 6/12- did not ahow up. Tech returned on 6/13 at 6 pm after I made multiple calls and inquiries. Tech only showed up with blower and. Not tools to remove clippings and contaminated soil. Tech tried to blow clippings, no clippings came out of soil and they left after less than 10 minutes and said company would be back on 6/14. No one has come back or confirmed yard will be fixed and Lawn starter closed my request for property to be fixed. All dirt needs to now be removed and refilled. Unable to speak with any supervisors after several attempts, have been charged for service, Lawnstarter gave me $45 credit to account and I told them that would not cover issue and I did not want to be charged for bad service, or receive a partial credit and I would like to have yard fixed. No response from Lawnstarter other than your complaint has been resolved. I can send more pictures. Wasnt able to upload them all.

      Business Response

      Date: 06/26/2025

      Hello ***,
      I hope this message finds you well.
      I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
      I've attempted to contact you via email and also left a voicemail, as were eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to my email at your earliest convenience. I will be sending you an another email today as well.
      Looking forward to your reply.
      Warm regards,

      Megan

    • Initial Complaint

      Date:06/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lawn mowing service scheduled for June 7, 2025 not completed. I notified Lawn Starter via chat within their app on June 8, 2025. They sent another professional to do the original job on June 9, 2025. An outstanding estimate and service request for debris removal scheduled for June 9, 2025 was also incomplete.I have filed a dispute for the incomplete jobs and they are requesting photos, which I do not have because the lawn was cut the day after the dispute. However, I do have photos of the debris not being removed. They are continuously attempting to bill me for the services which were not done now that I have demanded cancellation of their service. I am being told to wait for the dispute to resolve to assure cancellation. All the while, they are actively trying to bill me.

      Business Response

      Date: 06/23/2025

      Hello *****,

      I have reached out via email and phone. I have left you a voicemail as well. I would love to speak with you to come up with a resolution for this issues you were having with LawnStarter. I will send you another email today as well. I hope to hear from you soon.

      Thank you,

      *****

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for lawn starter service back in April of 2024 decided. I did not like their service. Tried numerous times to cancel their service and found somebody else to cut my grass once. I believe that my services were canceled. I went about my year. When about everything come April of 2025, they came out here and cut my grass without my permission. I then charged my account when I tried to dispute it. They tried to say that I didn't cancel the services that I paused them with when I have confirmation of emails sent that I canceled the service.They are still trying to charge my account.Forty four dollars and ninety nine cents after I told my bank that I did not authorize this charge, and I think that they are doing this to other people

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the month of February I scheduled to have a contractor come out to my house to aerate my lawns the very next day I canceled their service but a week later someone at their company came out and done my front yard I called to let them know that their service was canceled but they still charged me $251.14 and they refuse to give me back my money at they tried to say that there was no record of me canceling but I know there is a record they just refuse to reimburse me back what I paid them the contractor's name is lawn starter that true Green sent them to my address extremely upset that I got scammed by lawn starter

      Business Response

      Date: 06/12/2025

      Hi *******, 

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. We have issued you the requested refund of $251.14. You may received your check within 7-10 business days. 

      Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered?

      We will sit tight and wait for your reply.  Thank you!

      Respectfully,
      The LawnStarter

      Customer Answer

      Date: 06/25/2025

      Complaint: 23436779

      I am rejecting this response because:

      Regards,

      ******* ******** lawn starter still refuses to refund me the $251.14 even after I sign a contract with them as the better Business bureau request it they said they would send me a check within 7 to 10 business days it's been now *************************************************************************************************** anything

    • Initial Complaint

      Date:06/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They never did the job despite telling me they were going to. They lie and as a combat veteran I can't abide by a business that lies. They don't care about me who was a client so this business and trust me I'll tell all veterans I know will never be used by vets again because liars aren't what we like. Two days y'all promised to send your guy two days I waited. If y'all enjoy ***** to customers and clients you can go to h*** Y'all owe me my grass cut but you don't care about anyone do y'all? The truth that woulda been nice eventually every veteran I know and the folks they know will black list your company because vets take care of each other and y'all don't take care of us so enjoy watching your piece of s*** company die because you treated a veteran like a**

      Business Response

      Date: 06/17/2025

      Hello ******,

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Shiena trieed calling you to your phone number **************, however, she's receiving an error "US01-LV". In line with this, she sent you a follow-up emails and text message, however, she did not received a response from you. As we discuss with ****** previously, we wanted to provide a one-time complimentary mow (free mow), however, we are just waiting for your response if this resolution is fine with you. 

      We'll be waiting for your reply. 

      Respectfully,
      The LawnStarter Team

    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lawnstarter is a fraudulent middleman service that claims to offer landscaping services. The company's website is non-functional, with many of the sections leading to a page that says the section is "under construction". The website takes your address, gives you a quote, takes your payment, and there isn't even a wrap-around contract. Then you start getting messages from the company that you can't view until you make an ************'s the critical part: Lawnstarter's terms of service, accessible only from a ****** search: admits they offer no consideration, but demand payment with no possible refund.They clearly do try to get local landscapers to come out and perform services, but whether anyone shows up or perform satisfactory services/damage your property would appear to be luck of the draw according to complaints.If you get duped by these fraudsters, focus on the actual company. They don't secure enforceable contracts, they admit they don't provide any consideration worthy of compensation, and take them to small claims court because the issue is too nebulous for most credit card issuers.I myself tried to utilize their service to my own peril, and will likely be forced to litigate this issue. They charged my card, having been explicitly told they did not have permission, after their customer ********************** agent argued with me about pictures showing the grass was only 7 and 1/4 inches long and that the contractor left yard waste all over, killed off tulips, and left missed spots all over the lawn.If you find yourself in my situation, remember they are a middleman and not the actual service provider. Middleman and out-of-state companies are subject to specific laws here in **, so check with your State for recourse.

      Business Response

      Date: 06/16/2025

      Hello *****,

      I hope you're doing well.

      I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve encountered.

      Weve been informed that our partnered Consultant from the ************************** has contacted you and is currently working on your concern. Please know that were committed to resolving this issue and truly appreciate the opportunity to make things right.

      Thank you again for your patience and understanding.

      Warm regards,
      The LawnStarter Team

    LawnStarter is NOT a BBB Accredited Business.

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